24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Miinukset: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Plussat: "The plane size & comfort was excellent. The staff were very friendly"
Plussat: "Pleasant crew. Appropriate and efficiently served snack."
Miinukset: "Boarding and disembarkation were slow."
Plussat: "Great crew."
Miinukset: "Ran out of business class meal. Substituted a Econ class."
Miinukset: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Plussat: "Customer care was super supportive"
Miinukset: "Inflight sandwiches"
Plussat: "Comfortable seat, great crew."
Miinukset: "Flight delayed, no USB port and no entertainment"
Plussat: "Slow service."
Miinukset: "Better communication!"
Plussat: "Great plane and staff"
Plussat: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Miinukset: "Food quality was not so good."
Plussat: "Everything was smooth and effortless."
Miinukset: "Can’t think of anything."
Plussat: "Cabin facilities"
Miinukset: "They didn’t bring one of my bags"
Plussat: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Plussat: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Miinukset: "Not having to walk outside in Edinbur4gh to board the flight."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "Long haul flight made pleasant by KLM"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Friendly and efficient crew. Flights were on time if not even early."
Miinukset: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Efficient boarding system, clearly signposted. Professional staff"
Plussat: "The service"
Miinukset: "The seats"
Plussat: "The flight was perfect! Great food,movies and I even got to sleep !"
Miinukset: "All was well!"
Plussat: "Good selection of movies."
Miinukset: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Plussat: "Comfortable and well laid out seat area"
Miinukset: "Food was a little substandard for business class"
Plussat: "Overall everything was ok."
Miinukset: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"
Miinukset: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Miinukset: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Plussat: "The sandwiches were simple yet just the right touch, on all four flights."
Plussat: "Timing & efficiency. Good food though only a sandwich."
Miinukset: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "No chargers or tv on planes"
Miinukset: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Plussat: "Easy airport business"
Plussat: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Miinukset: "See above"
Plussat: "Good and plenty of food available."
Miinukset: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Plussat: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Plussat: "Was able to check in online, very convenient and easy to access site."
Miinukset: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Plussat: "Overall very nice flight, even comes with free drink and snack"
Plussat: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Plussat: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Miinukset: "They didn't give any napkins out with the food which was weird."
Miinukset: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Plussat: "Overall, good flight"
Did not make the connection due to delay in the first plane
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
It was stressful and horrible. We got to our final destination several hours passed the estimated arrival time.
Miinukset: "uhhh social distancing!!!! We were packed in that plane...."
Plussat: "Lounge was nice at DFW"
Miinukset: "American Airlines alone received over $10 billion in COVID relief, yet they are steadfast on a policy that separates customers on the same reservation (basic economy). $$$ over health & safety. Other airlines are leaving the middle row empty while AA wants a second bailout from Congress. Shameful!"
Plussat: "The crew was friendly and helpful"
Plussat: "Nothing because the fly was delayed"
Miinukset: "The flight has to be on time"
Miinukset: "Just about everything"
Plussat: "Hours late at both airports and no one offered to give a refund or help with the Uber I’m now going to have to take to get home."
Miinukset: "Boarding at Heathrow is horribly inefficient."
Miinukset: "no food at all"
Plussat: "Boarding was quick and easy. There was enough room for carry on in the overhead compartments and the in flight entertainment system was great with an easy access usb charging port."
Miinukset: "Seats we’re small, no room to place anything in the pocket in front of me and the chairs were so small that all the people next to me had no room to move. None of them were extremely big people, but they didn’t have room for their hands and feet, so they were all in my space. The isle was too narrow"
Plussat: "Arrived safely"
Miinukset: "The flight was delayed 6 hours weeks before which made the return really inconvenient for my schedule. Then the flight was delayed on the day of the flight until the next day. I did not get to the hotel room until 3:30 AM- 3 hours sleep then back to airport only to have the flight delayed again."
Plussat: "Dinner and boarding"
Miinukset: "Seats, noise and kids running, walking and CRAWLING in the aisles and lack of wifi and entertainment that I can choose, Also, the bathrooms ran out of paper and the crew was not attentive. They didn't do anything about the kids disruptive behavior and extremely load talking (reciting abc and counting). I asked if they could talk to the parents and they said no, the beverage service was not good as I couldn't get more water and the seats were awful! Why wasnt the wifi working? even if it worked I'd have to purchase it even tho it was an international flight. I will not fly American Airlines again!"
Plussat: "Flight was delayed by approximately 90 minutes. Attendant was friendly."
Plussat: "Short duration"
Miinukset: "My seat mate was coughing quite vigorously when we boarded. Not a single flight attendant asked her if she was ok. She was a very sweet older lady traveling by herself. Also I prefer when the flight deck makes an announcement prior to take off. It is reassuring to hear their voice especially in times of rough air. That did not happen today"
Plussat: "Great customer care"
Plussat: "We always have a good trip in American Airlines. Is better now that they have the same rate from PBI and FLL"
Miinukset: "We will love when they have Admiral club in PBI"
Plussat: "Nice crew, very reasonable cost. Didn’t like the “no overhead access” but worth it for the money I saved."
Miinukset: "The seats are ridiculously crowded. It’s really so uncomfortable and claustrophobic, even for shorter flights."
Miinukset: "Plane was hot, dinner was a sandwich that was still frozen and the attendants weren’t friendly."
Plussat: "The flight was smooth sailing from the beginning to the end and the meal service was good."
Miinukset: "A little bit of turbulence during the final descent into the airport made it a bit uncomfortable."
Plussat: "The aircratf and on time operation"
Miinukset: "Gate agents not following AA.com policies to charge extra fees"
Plussat: "I liked that we were given cookies with our drinks that was a nice touch. I also enjoyed that it was a very quick flight from Dallas to Cincinnati. Shout out to the crew members, they work really hard to help us feel comfortable."
Miinukset: "The sound of the turbo engine in the beginning made my head feel really dizzy, but the buzzing went away after a while. Other than that, I think that the tiny planes should still have some sort of entertainment, even if it's just a single movie playing for all to watch."
Plussat: "I am traveling with a friend and our request to seat together was hornored. The crew was fantastic but the seats were cramped. The entertainment was mediocre. I was happy to hear of charging stations, alas, i wasn’t sitting in one of those seats with that option."
Miinukset: "The crew and the service."
Miinukset: "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"
Plussat: "It was nice that plane wasn't full so I had an empty seat next to me. Crew was nice."
Miinukset: "AA trying to sell seat "upgrades" during online checking."
Miinukset: "Delay. Old airplane with sewer smell in back. Not a great experience."
Plussat: "On time"
Miinukset: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Miinukset: "It didn't happen"
Plussat: "Very quick connection"
Plussat: "Food was tasty. The attendants left me sleeping but were helpful with bringing me food and drinks after I woke up Great aircraft B777"
Plussat: "Exit row seating."
Plussat: "Ease of check in"
Miinukset: "They rebooked my flight to one with an overnight layover and informed me via email with no explanation. I rerebooked it myself to one which left the next morning and arrived sooner than their rebooking."
Plussat: "The friendly personal"
Plussat: "Check in Miami Stewards Miami Quito portion"
Miinukset: "Being 3 1/2 hours late from Quito to Miami Being delayed from Denver to Houston and switch to United to coach seats, they did give us coupons though, but after the fact . Luggage arriving late from Denver, customer service didn't have a clue were the luggage was. As we were leaving to come back next day the luggage, we saw it in a carrousel, and pick it up. Republic flight from New Orleans it's not worth it the business class, very poor service ."
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Plussat: "The professionalism of the pilots in handling the extremely rough weather during the flight"
Miinukset: "The meal of a turkey sandwich on dry bread was forgettable . They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight"
Miinukset: "Previous flight was cancelled so I never made this one."
Plussat: "Everything went smooth"
Plussat: "Flight was on time and the ride was perfect."
Miinukset: "Everything was good on this flight."
Miinukset: "Not allowed single single baggage,"
Plussat: "BA system down. Najor delays and long lines. Flight good."
Plussat: "Overall, I liked the experience. Usually, I fly with southwest but I liked the price and comfort with American."
Miinukset: "Deley for 30 minutes on take off 10 minutes on landing"
Miinukset: "Boarding, food"
Wish they gave better snacks vs cookies before arriving in Denver
They allowed a person who illegally refused to wear a mask in the terminal to board the plane after he placed a surgical mask over only his mouth as he complained loudly and sarcastically about the supposed requirement with which he still clearly and obviously refused to comply. They allowed a mask refuser to board unmasked and fly. This is absolutely inexcusable. He should have been arrested, not allowed to board and breathe on innocent people.
United airlines ground staff at Indira Gandhi International airport New Delhi didn't let me board the flight. I am a Candian citizen returninv to canada got my covid-19 rt pcr test done less than 72 hours from my flight from newark to toronto as per the regulations of Canadian Government and also the united airlines app, also uploaded all the documentation and were approved by travel ready centre of united airlines app , my wife talk to one of the representatives over the phone in Canada he said the same that I can board the flight and there will be no problem as I had enough time to get my prc test done at Liberty international airport if required by staff at Newark airport, yet the ground staff ignored all this and didn't let me board the flight and told me to catch a direct flight of some other airline. They themselves are not aware of the rules properly. I had to go back soon as my wife and new born son is alone and nobody to take care of them but United airlines gave me this hassle for no reason and have to come back all the way from New Delhi to Chandigarh make fresh arrangements for travel and have to go to dubai and do all the tests over again. I wish I could rate the experience in negative
Plussat: "The flight qmwent without issue once we took iff"
Miinukset: "There was maintenance needed on the plane before we could take off and that delayed us further from take off."
Plussat: "La puntualidad"
Miinukset: "La comida"
Plussat: "We arrived nearly on time & without issue."
Miinukset: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Plussat: "It was fine. It was a short flight, so I didn't get food, or use any of the entertainment or anything like that. It was a little cramped though, but, like I said it was a short flight, so that was fine."
Miinukset: "I'm not sure the stewardess is really a morning person. She wasn't rude or anything, but she wasn't nice either. :)"
Miinukset: "In both flights the in flight entertainment don’t work, you need to pay for a service that is free in other airlines"
Plussat: "Large plane, quiet ride."
Miinukset: "Staff was rude to my wife and very useless. Our bags were dropped off together, but only one made it home. We still don’t have the missing luggage."
Plussat: "Plane was noce"
Miinukset: "No meals on 8 hour flight, talk about cheap. Seat pitch was small, I’m 6’2” and it was rough."
Plussat: "Flight crew was excellent and went over and above to help us"
Miinukset: "We were told due to the delay that CSR ‘s would help us with making our flights. Upon arrival no csr. Plane was still at terminal. Had to make 2 calls to a supervisor before csr’s Would do their job and get us boarded. Finally they came to their senses."
Plussat: "Wifi wasn't working. People were loud and rambunctious."
Miinukset: "The boarding process with United is always a mess. Lines way longer than necessary and spilling into the main walk area of the airport."
Plussat: "Loved the in flight direct tv in the seat backs"
Plussat: "Normal sized seats, arrived early"
Miinukset: "Nothing out of the normal expectations"
Miinukset: "2 suitcases out of 6 came broken, the airline did not accept any claim because they say the type of damage is not covered!!!"
Plussat: "The crew were very nice and professional. The pilot gave us updates that included interesting facts about the flight path and the plane."
Miinukset: "This is nothing new -- there is no room. The seats are very uncomfortable and there is no room to move. The in-flight entertainment stinks -- no more DirctTV. All that is provided is a few outdated movies and TV shows. They also never seem to be stocked with the snack items on the menu. Why do they even bother to advertise that they have snack items for sale. Honestly, if there was a better option for an airline where I live I would look into it."
Plussat: "Service 0"
Miinukset: "Service is very bad"
Miinukset: "I think, on a five hour international flight that you should not have to pay for your entertainment. Really cheap. And if you have a couple of kids? Since the Go App works for free in the states, why can't they offer that."
Miinukset: "Flight was hour and half late missed connections spent 2 hours in Chicago"
Miinukset: "Snack was terrible"
Plussat: "The people at the gate were very friendly and helped ensure we made the plane although we were late because of a misunderstanding of the boarding times. The original itinerary was booked through Kayak for Lufthansa months ago. The flight was 10:25 and boarding time was 9:50 up until the night before the flight. The crew members made a remark while we boarded as if it was because we went to the duty free. It was not because of the duty free visit and would have liked to tell the flight attendant to keep that remark to herself or wait until she was in private with her coworkers. It's a matter of professionalism if she wasn't going to confront me personally."
Miinukset: "Plane was old. The overhead compartments kept opening upon takeoff and landing. Although passengers were able to close them, they would just open again. This posed a safety concern to the passengers near the compartments. (3 compartment doors that I know of opened). The TV screens were unsatisfactory for an international flight greater than 5 hours. The food was disgusting and competitor airlines offer a much better selection for international flights. Would not consider United for an international flight based on this experience despite price."
Plussat: "The meal that was served was exceptionally good."
Miinukset: "Is it really that much more expansive to provide complementary movies - personally I never watch the movies but many passengers do - I did not notice anyone who purchased this service."
Plussat: "Flight was not overbooked and I had a wonderful empty seat in the middle so that I could sit in the window"
Miinukset: "There was almost no legroom. Having to pay for entertainment for a 45 min flight."
Plussat: "Crew was really upbeat and helpful"
Miinukset: "The airline seats are a joke. Shared my middle "seat with two normal/thin guys and there was literally no room hot me to even put my arms down. The upright seat position isn't; it's pitched forward, and even when "reclined" perhaps 2 inches, it's no relief. Arrived in Chicago needing an ice pack for my neck and back pain. Also, LAX Terminal is visibly dirty."
Plussat: "They assigned us to seat 7 by chance because flight was too empty to balance weight..it wad a blessing to have extra room"
Miinukset: "I was having a terrible back pain so i went to the back where the crew was setting and relaxing and asked for a pillow..they told me they didn't have any..asked if they have a blanket and and they said yes..but never gave it too me..flight was almost 4 hours with no food..COPA AVIANCA charge less and offers full meals..."
Plussat: "Liked the seats with the head cushion that folds in. LIked the tv on the back of every seat. Wish there were some free options though."
Miinukset: "Boarding should be from back to front. Had 3 services for water. Accepted 3 cups of water from crew. They threw my cup away every time at my request when trash service came around. I did not know more water service was going to take place. SO wasteful! THREE DIFFERENT CUPS!!"
Plussat: "Crew was very nice and patient working to reroute so many people."
Miinukset: "Flight delayed over 2.5 hours. Crew were really helpful and trying to assist so many who needed to get where they were going. Honestly it wasn't anyone's fault just what happens sometimes."
Plussat: "On-board WiFi was a nice touch, but redundant as there was no way to charge your electronic devices"
Miinukset: "Felt herded like cattle. Had to bring your own headphones... WTF? Children's meals requested for my 6-year-old were practically inedible. "Breakfast" consisted a stale, chewy croissant (which I believe I am still trying to digest a week later...) and yogurt. No USB port to charge electronic devices"
Plussat: "Everything when they pretty much as planned. Plane was on time, the crew was courteous"
Miinukset: "Flying is just the low of a trip to Mexico. Seating is cramped. Security lines were long. When we finally got to the gate for our connecting flight to Mpls. There was no plane it was delayed about half an hour. No biggie just the way it is traveling during the winter holiday season"
Plussat: "Wonderful and kind crew. We flew out at 6 am so I slept the whole time and it was nice and quiet."
Plussat: "Great flight! On time take off, and early landing. Flight attendants were very friendly. I would definitely fly United again!"
Plussat: "The staff was friendly"
Plussat: "Enough space."
Miinukset: "Ground staff was racist. Standards vary depending ur color. Specially at Heathrow. Ask personal question loudly."
Miinukset: "The plane showed its age, and the seating area was dirty. The inflight entertainment in economy plus did not work, neither did the power outlet or the inflight wifi, for which I paid. I normally fly business class for work: this economy plus experience was absolutely terrible."
Plussat: "Everything was great"
Miinukset: "No complaints"
Plussat: "I could get my boarding pass, I could flight home have to buy different ticket too fight home??? I wish your return my money"
Plussat: "The organization and ease"
Plussat: "Punctual, good service"
Miinukset: "The gate changed twice. We were directed to a bus to take us to our flight to only be made to get back off the bus because we didn't have a crew. No one would tell us anything. Got back into the airport and then 30 minutes later got put back on the bus. The plane was disgusting, smelled like urine. The air conditioning didn't work. Terrible."
Miinukset: "Constant updates, saying more delays"
Plussat: "Even though we left almost 30 minutes behind schedule on a hour and a half flight, the pilot made up the time in the air and we touched down 2 minutes ahead of our original time. I know a bunch of people had connecting flights and we're very happy."
Miinukset: "Departure was delayed for unknown reason, first flight of the day and the plane was sitting at the gate 2 hours prior to it's scheduled departure time."
Plussat: "Flight was on time."
Miinukset: "Boarded plane to find out that there was no crew available. Got off and were told to wait for further instructions. Three more delays until finally leaving 3 hours late. Was told at one point we could try to get on another flight on standby. Went immediately to gate but told they had already closed the doors. Very frustrated with United management."
Miinukset: "Lack of leg room, no TVs, no free wifi"
Miinukset: "See previous comment"
Plussat: "Crew was courteous, though not very helpful. I liked the convenience of a direct flight."
Miinukset: "First the change fees. To reschedule for a week later would have cost over $800. I only paid $540 for the RT ticket! Second, my seat was broken and would not stay upright. Attendant simply told me to not lean back. Furthermore the audio in my wife's seat did not work; only produced static. Although we had these problems, and the plane was not full, the attendant did not offer a solution - like changing seats. Chinese airlines offer free second bag, and not cost changes. I will probably choose another carrier, even if it cost a bit more, for the extra flexibility and service"
Plussat: "I slept the whole way and wasn't disturbed"
Plussat: "The seat was comfortable, the plane was new, and staff was friendly."
Miinukset: "Like others have said, the in-flight entertainment isn't free (even a few channels) so it is pretty useless."
Miinukset: "Everything united Airlines sucks"
Plussat: "Service of flight attendants and the seat space i am 6 '6". The menu its delicious."
Miinukset: "No free entertainment like local channel's and music. A long flight using my cell playing Tetris :("