Quito hotellia

Plussat: Fantastic customer service and wonderful comfy bed. So close to the airport and handy free shuttle, even at 1am. Great breakfast buffet too!

Plussat: Very nice hotel, just a short ride from the airport. Shuttle driver was waiting for us, a warm welcome from Rafael at reception, & a delicious breakfast with lots of variety. Highly recommended!

Plussat: The entire hotel staff, including the manager, Richard, were extremely attentive and personable. They went out of the their way to ensure a guest’s comfort. The location to Quito and the airport is very convenient. This is a new hotel with lovely rooms, beautiful large showers and great food. Our stay at this property was one of the best experiences we have had and we highly recommend this hotel.

Miinukset: Nothing. Everything was terrific.

Plussat: We return every year as the facilities and staff are exceptional

Plussat: We loved the staff, who upgraded us to a business suite for our honeymoon. The room is ample and perfect for a business traveler. It's super modern and comfortable. We were greeted with a mini chocolate box too as a gift. We arrived after 11pm and having a room like this that was super clean, nice touches and amenities was a great way to recover from an international flight. The breakfast is amazingly good – different types of breads, hard boiled or scrambled eggs, someone to make you a waffle, and thankfully for me lactose-free milk (which you won't really get elsewhere in Quito). The staff is super sweet and smiles a lot. We loved how warm they were with their greetings. We will surely be back.

Miinukset: There's nothing to complain about!! It was perfect! I guess you could nit saying there is nothing to do here, but we chose this hotel because of its airport proximity. We had a late flight from the US and this was only a 16-minute Uber ride away.

Plussat: Place was top notch, staff was super friendly and eager to please. Room was well appointed and finished with superior materials and thoughtful touches. Buffet breakfast was included in our rate and was a great Christmas morning treat for our family of 5. Certainly outside of the downtown core, but good value for a high end hotel. Free shuttle from airport upon our arrival. Staff arranged our cab to the bus station in the morning and even called the different bus companies to confirm price and departure times for buses to Mindo. They even allowed us to use the pool for an extra hour in the evening.

Plussat: It is a wonderful hotel. Staff are warm and welcoming. We had an issue with room temperature and someone was sent up to fix it. We were upgraded to a suite, allowed a late check out and the food is delicious and reasonably priced. Best hotel I’ve ever stayed in.

Miinukset: It took a while to understand the room temperature system does not heat the rooms. The air system cools if on and the room is kept at an ambient room temperature if off. We were a bit chilly until we figure out the system had to be turned off.

Plussat: Proximity to airport Great service

Miinukset: Can't set the techie lights to just have one small light on to get the kids to sleep

Plussat: Let me just tell you, I’d fly back to the Quito airport just to stay in this hotel again! Sleep number beds, dual head rain showers, bath robes, slippers, motion activated lights, and on and on. The only less than exceptional thing was the breakfast, but even that was good. Don’t hesitate, book and settle in. Ahhhh!!

Miinukset: The fact that we didn’t have enough time here!

Plussat: Location of the hotel, staff professional and friendly. Alfonso Diaz the Concierge can help and organize our planning for every day, he presents a high skill level and customer service.

Miinukset: The foods at the Restaurant for Dinner was not at the level of RELAIS CHATEAUX. The atmosphere of the restaurant for Dinner is not cozy mood and must be improved by small bouquets of flowers and candles to make the difference with the morning at breakfast in this same room.

Plussat: Beautiful hotel in the historic Centre of Quito. The perfect place to discover the city. The hotels offered complimentary chocolate tasting experience.

Plussat: Everything is pretty much top class

Plussat: We had an absolutely wonderful stay at Casa Gangotena! The staff is incredible and goes out of their way to ensure that your stay is as comfortable as possible. We'd highly recommend taking advantage of the evening activities the hotel organizes and offers; two of our favorite experiences in Quito were the chocolate tasting and the covenant tour organized via the hotel. The hotel itself is beautiful, the rooms are quite comfortable, and the food in the restaurant was delicious for breakfast and dinner. You'll never want to set foot outside the hotel, but the convenient location within the Old Town means that you'll have lots of exciting options once you do!

Plussat: As per previous review - excellent. Tried the dinner onsite as well which was top class

Miinukset: Nothing

Plussat: The ambience and the staff.

Plussat: Excellent room (107) with great shower and amazing bed. Super breakfast and friendly staff.

Miinukset: It was perfect

Plussat: The facilities and staff of Mansion del Angel were exceptional. The gorgeous home was stunningly beautiful and offered every comfort imaginable. The staff were absolutely wonderful, anticipating our every need/desire. We felt alternately like royalty and family, and it was difficult to leave. The Mansion del Angel experience is unique and if your desire is to see Quito in style and comfort in a small, intimate setting, we highly recommend this beautiful, exceptionally well run property.

Miinukset: The number of stairs in the hotel can be a challenge for seniors, but this is a very small price to pay for the overall experience. Moreover, staff were always present to help us up and down the stairs.

Plussat: Very nice old mansion. Good rooms , not new. It comfortable and great showers. Very good service

Plussat: The staff were fantastic. The place is beautiful and it has a wonderful ambiance.

Miinukset: The smell of chocolate was a little overpowering at times.

Plussat: Clean, great location, upscale and very nice and helpful

Miinukset: None

Plussat: Beautiful hotel in a histiric luxury style. The staff did all to make you feel a special guest. Quiet place just between the old town and the new town.

Plussat: The staff were exceptionally helpful.

Plussat: Staff was very nice

Miinukset: Didn't feel the cost was worth the stay not sure if I would stay there again at her hotels closer that are just as nice and less expensive

Plussat: Very good variaty of food. Great service

Miinukset: N/a

Plussat: Food great! Had hamburguer, pizza, steak, some breakfast! Great!

Miinukset: Bath tub was not clean!! Low shower preasure! Pool to cold for wheather!! I asked if they could decorate the room with flowers, they refused!! Not a JW treatment!

Plussat: JW Marriott Quito is an excllent hotel in all aspects. The staff are very polite and they are always available for suggestions. The restaurants are great specially for La Hacienda. The room is clean, big and very beautiful. The executive lounge has excellent food and it is very comfortable. I really recommend JW Marriott Quito.

Plussat: Fantastic Gym. Excellent Buffet. Very comfortable Beds.

Plussat: Sauna, jacuzzi and the garden

Miinukset: No free Wi-Fi. It costs $15

Plussat: Breakfast was excellent,!!! The room was comfortably.

Miinukset: There is nothing that we didn't like.

Plussat: Excellent all-round

Miinukset: Had to call staff up from reception to operate the hot tub in the spa.

Miinukset: There was a pizza box in my corridor for at least 20 hours!!!!!!

Plussat: The property was in a good location and the rooms were lovely. The staff was welcoming and friendly. The bell hop who took us to our room was very sweet and friendly, I wanted to invite him to dinner. We were upgraded to a suite and that was really nice. One quirky thing, they only gave us one fluffy robe, and there were two of us in the room so that was a bit odd. We didn't have breakfast at the hotel but did have dinner at the deli that's part of the hotel. The food was just average, not great but not bad, either. I would definitely stay here again.

Miinukset: The hotel should have supplied two robes and slippers instead of just one. The quality of the coffeemaker and coffee in the room was not good.

Plussat: l did not rate thus as a five star hotel , it is more than a four star but seemed to lack the personality of a five star hotel and felt a little sterile but was very comfortable

Miinukset: a banging noise from the floor above thay persisted until midnight or just after

Plussat: Loved the experience of "Kukuruchio" while receiving ice cream in the restaurant!!!! The hotel is in a great central location. All staff were very kid, courteous and super friendly and helpful. The welcome / complementary gifts were such a pleasant surprise!!!

Miinukset: All excellent, nothing need to change

Plussat: Our suite was beautiful - very bright and spacious, with a great layout, high-quality furniture and a very comfortable bed that was a dream to sleep in. The breakfast was very good - quality food in sizeable portions, plus the fresh fruit juices were delicious. The service was impeccable - all staff members were extremely helpful and polite. I definitely recommend the hotel and look forward to coming back.

Miinukset: Nothing - everything was perfect.

Plussat: Welcome bottle of wine and snacks was a nice touch. Great staff. Had gluten free bread!

Plussat: An historical place, an impressive building. Room very woody colonial style with many details that are lovely. Extremely kind staff and very well served breakfast. We were literally in the center of Quito in the cross-corner of the presidential palace, so a lot of people and everything by the door step. Totally recommend!!!

Miinukset: There is a little bit of music and noise you can hear sometimes from the street, but not often and neither late at night :)

Plussat: Fabulous

Miinukset: It couldn't have been better. We have stayed in great hotels around the world and this one is at the top.

Plussat: Great, large room with separate sitting area. Everyone was so nice. Breakfast was great.

Miinukset: nothing

Plussat: The location is the best in Quito for being able to see historic church's and museums--the hotel is right on Quito's Central Historico Plaza in Old Town. The desk staff is fabulous and the entire service staff is exceptionally accomodating!

Miinukset: One downside, the restaruant bar is rather limited. The wine selection is small as is the beer and practicality no hard liquor. Also, the bathroom is large with a huge whirlpool and shower, BUT it is treacherous getting in and out. They need a non-slip mat and more hand holds.

Miinukset: The restaurant is not up to the standard set by the hotel. The service is indifferent and the prices are high.

Plussat: Erinomainen palvelu, iso (todella valtava!) ja siisti huone, hiljainen ja rauhallinen sijainti sekä monipuolinen aamiainen tekivät hotellista loistovalinnan.

Miinukset: Hieman liian ”business-hotel” ja persoonaton omaan makuuni, mutta tämä oli tiedossa jo tehdessäni varausta.

Plussat: It was nice and clean

Miinukset: Toilet was broken. Food flavor was just ok

Plussat: Nice hotel, clean, good breakfast. There is also a daily coffe and snacks house and a japanese restaurant. The hotel offers a vaucher for breakfast, dinner, afternoon snacks and 3 alchohol drinks (and non-alchoholic drinks for free) at the bar on a very decent price.

Miinukset: The location is kind of away from the center, not exaclty a walking distance. There is practically nothing interesting around to see.

Plussat: Excellent breakfast buffet Great choices of restaurants in walking distance

Miinukset: Staying over Christmas time we noticed that the Christmas menu for a fixed price was totally overpriced, poor choice of wine too. What a pity for a luxury hotel.... the music arrangement was very nice though.

Plussat: Everything was excellent at this hotel from location to incredibly friendly service. I highly recommend!

Miinukset: Terrible situation at the arrival time, because the personnel could not find the reservation and -worse- didn't believe on my word

Plussat: Great breakfast - very comfy beds

Miinukset: Jacuzzi and pool could have been better

Plussat: We got a room upgrade, what was fantastic. All the staff were very helpful in everything we needed. The breakfast was amazing.

Miinukset: We expected a little bit more of the pool infrastructure. It was not so hot in the indoor part and there was a rule that everybody have to use a pool cap, and we were not prepared for that.

Plussat: Breakfast was amazing and staff very helpful

Miinukset: Bed was too hard for my taste.

Plussat: I loved the facilities, great gym, spa and pool

Miinukset: Prices for food are way out of line. A juice was $10! Breakfast was $21 the cheapest one and not even Buffett. You could hear buses running by just outside the window, partying on the mezzanine was so loud you could hear the bass in the room.

Plussat: The staff was amazing, special thanks to Gabriel and Orlando from the Reception team!

Miinukset: Swimming pool was closed several days for maintenance

Plussat: Breakfast buffet is great. Staff is excellent.

Miinukset: Bed was hard

Plussat: The Staff are incredible, the building is very well kept, each floor having a lounge area to relax on as well as clean drinking water, even a microwave etc. The bed is very comfy and the WiFi is fast. Secure parking for the car. Breakfast is quite a spread with eggs, pancakes, sausage, croissants fresh fruit and juice etc. Great view of the city. Great hot showers. Would stay here again. Highly recommend.

Miinukset: Reccomend using a car or Uber for the area (both less than 2 dollars, very cheap transport in Ecuador). There are some things within walking distance but otherwise it is in quiet neighborhood only a few min out of town, which keeps the noise down for a great sleep. Also this building has a few floors so would reccomend asking for a floor lower to the reception if stairs will be an issue.

Plussat: Staff was great, breakfast was good,eggs, toast sausage, coffee, juice and fruit.

Plussat: Breakfast was good. Location not so good

Miinukset: None

Plussat: The location, the pillows, the staff

Miinukset: The breakfast

Plussat: Good staff, always helpful

Miinukset: Maybe slightly over priced.

Plussat: The hotel is located in a safe tourist area, within very easy access to a variety of eateries, restaurants and shops. The Artisan market and botanical garden (recommended) are within walking distance from the hotel. Most tours pick up directly from hotel. The staff are friendly and helpful, allowing us late check out. The room(s) are bright and airy, have comfortable beds and good showers plus supply of face washers, facial tissues, even toothbrush, toothpaste and combs (on request). They even supply umbrellas as Quito tends to rain in the late afternoons. The room during our first stay looked out to the front with views of distant Pichincha Volcano.

Miinukset: Our room during our second stay looked out onto the back street, with lots of road and building works below.

Plussat: This small hotel is quaint with architectural and decorator appointments that make it an excellent stay! The pictures on the website do not do it justice! At first I thought its location about 1 1/2 miles from the Historical Center would be a negative but I actually prefer its location in the business district close to many great restaurants. Getting to the Center is easy enough and I'd prefer the amenities of the hotel's location over being closer to a more touristic area. Also the staff and included comprehensive breakfast are great!

Plussat: Quiet room, helpful staff

Miinukset: Room and bathroom were small

Plussat: Given flight delays, instead of two full days, we had just 6 hours at this lovely hotel. Here’s what I can say with that short stay: 1) staff was extremely helpful and accommodating with our missed flight and not arriving on our first night. They rearranged the taxi we have arranged for pick-up and ensured us all was OK. Upon checkout, they didn’t even charge us for our missed night, even though our hotel was non refundable by that point. How nice! We left very early and the staff gave us breakfast to go. 2) The hotel was super cute and quaint, I wish we had more time to see it! 3) The room was comfortable and clean. 4) The beds were comfortable.

Plussat: Great location -- in a walkable neighborhood with plenty of nearby restaurants and a supermarket on the next block. Friendly staff, especially in the restaurant. Rooms have character, but modern. Water cooler available 24/7 to fill up bottles.

Plussat: We stayed for a week, and had no complaints. The staff was wonderful - friendly, helpful, and welcoming. Rooms were kept very clean, and city noise was minimal. Walking distance to many shops and restaurants.

Plussat: Lovely, comfortable hotel near the centre of Quito. The staff were amazingly helpful - we stayed there three times over about 2 weeks in between travelling to the Amazon and Cloud Forest. We had to leave early twice and the staff put on a lovely continental breakfast for us. The rooms aren't big but the beds are generally comfortable and there a number of good restaurants within walking distance. We can thoroughly recommend this hotel. All the staff spoke good English which helped us a lot!

Miinukset: Nothing worth mentioning

Plussat: Staff were very helpful and cheerful; gave plenty of information on locality. Breakfast was tasty and substantial and quick service. A convenient location.

Miinukset: Rooms fairly compact

Plussat: We were delighted with everything about this hotel, it's location, the diligence of the staff, their keenness to please at all times. It was indeed a precious jewel, one of the nicest hotel experiences we have ever had during many years of travelling.

Miinukset: Nothing, everything was perfect..........

Miinukset: Absvqhaaja

Miinukset: the internet failed all the time

Plussat: Very comfortable room, minimalist design.

Miinukset: I stayed at this hotel especially as I was travelling over Christmas and had a restaurant that would be open on Christmas day for dinner. I was told it closed at 9. Arrived at 6.15 for a drink and dinner. Got the drink...was refused service for dinner as the restaurant was closing at 7pm. Lucky for me the hotel had some snacks for sale...Christmas dinner comprised of a packet of nuts and M&M's. Not impressed for a 4 star hotel.

Plussat: Quiet and staff speak English

Miinukset: Nothing.

Plussat: The room was very large, the bed comfortable. There was a small kitchen, very convenient in case of long stay. Bathroom was in good condition with large shower and heated toilet seat. Overall a clean and quite hotel

Miinukset: The location is convenient for the Metropolitan Hospital but not very central. Breakfast had limited choice and was serving always the same food.

Plussat: The staff were eager to help

Miinukset: It is a little tricky to find the hotel entrance and will be hard if you arrive late afternoon.. it is located in th 7th floor .. you have to look for the sign pointing to the Hotel in front of a specific elefator .. lights usually off unliss some one acitivated the scensors when passing close enough

Plussat: Stylish, comfortable and a very good price. Lot's of pillows on the bed with warm comfortable duvets. The bathroom is well appointed and even has an electric toilet! On site restaurant serves a great buffet breakfast. All around a very good hotel!

Miinukset: Never did figure out how to work the TV (provider Claro).

Plussat: Friendly staff

Miinukset: The first day have to wake up at 6am due to a terrible noise on the pipes.

Plussat: Everything good

Miinukset: Lighting in room Terrible

Plussat: Service was great. The first tower has newer and larger rooms.

Plussat: I stay there a lot. The facilities seem to be deteriorating. Towels yellow instead of white, toilet not flushing well, shower loose. No maintenance upkeep.

Miinukset: Location