The Rarotongan Beach Resort & Lagoonarium

Motel rooms were dirty and not serviced properly, however location and facilities were amazing.

Cleaning

Lovely welcome. Great facilities and location. Room was lovely and comfortable. Lovely beach and snorkelling was excellent! Great food and restaurant staff.

Falsely advertised on property description on booking.com that there is a free continental breakfast. This is not the case. We were told on check in that breakfast is not included and costs 28 NZ dollars per person per day. Illegal false advertising. Please see picture of advert. Stay was ruined at check out. We had pre-booked a transfer through the hotel to take us to the airport at 8:30pm for our international flight at 10:30pm. This was booked with more than 24 hours notice and cost 60 NZ dollars (paid directly to the hotel). When no transfer showed up at 8:30pm, we asked reception to check and were advised that it hadn't been booked. The receptionist was dismissive and said it wasn't her problem as the transfer company was separate and it was another receptionist's fault for not booking properly. We advised that we had booked the transfer through the hotel (as they advertised shuttle transport) and paid the hotel 60 dollars, so it therefore was the responsibility of the hotel to ensure that the contract was fulfilled. The receptionist phoned the transfer company, who advised that they had already left and would have to drop passengers off at the airport before coming back to us. By this stage it was approaching 9pm and we were panicking about making the international flight. The situation was even more critical because we are British, and it was the last flight we could take out of the Cook Islands to New Zealand before lock down. The receptionist didn't seem bothered by this. We asked her to arrange a taxi but she said we would have to pay for it ourselves in cash. We had no cash left and card option was not available. I asked her to refund us the 60 dollars cash that we had paid the hotel for the transfer and we would use that for the taxi but the receptionist advised she couldn't do that. I asked her to get someone who could/manager but she said no manager was available.