Rawai hotellia

Plussat: Well suited for what I needed.

Miinukset: Really liked the place - just think they could do with a batch of new towels.

Plussat: Easy walk to the Rawai beachfront restaurants and bars. Front desk staff were very helpful and accommodating. Very quiet property. They offer a shuttle to the beaches which you can walk to (45mins) but it’s more convenient to get dropped off/picked up. Overall, I had a really nice, relaxing stay.

Plussat: Palvelu joka paikassa erinomaista.

Plussat: The staff here were happy and willing to help with anything at all. The room was spacious, and very clean (we had a grand deluxe pool access which well worth the extra as you have 2 sun loungers of your own) The pool was beautiful, tranquil and well kept Location was a short walk from shops, bars and restaurants and if you wanted to go further they offered a lift. Free shuttles to nearby beaches and viewing point were on offer with beach mats and umbrellas for use too. Breakfast offered a wide selection of precooked and cooked to order dishes as well as cereals, cold cuts, fruit and cakes. Would definitely return.

Miinukset: Being really honest the Pillows were a bit hard (although the bed itself was perfect)

Miinukset: I did not have a complaint

Miinukset: Breakfast is too poor

Plussat: Very clean a lovely oasis. Attentive staff who couldn’t do enough for you. Restaurant prices very reasonable plus a free shuttle bus which we made good use of,

Plussat: Staff is super friendly, we got a free drink and a small gift. Amazing place

Plussat: Friendly staff. Good location. Nice service

Plussat: Very clean Nice quiet location

Miinukset: Poor unreliable Wifi

Plussat: Hotel offered free, daily, trips to local sites which was awesome... the pool was amazing and our balcony led straight into it. They did, however, give me and my brother upset stomachs after eating at the hotel restaurant. There's also not much locally unless you can handle walking far in the heat

Plussat: The environment is super clean and beautiful. Perfect relax location to enjoy the holiday.

Miinukset: The front desk customer service attitude should have to improve when they explain to the customer. One of the staff name Naung should listen to customer first then explain, but she just cut in when customer talking and ask they customer "can u listen to me" and her answer can't sort our problem still show us the attitude. As a 5 star hotel customer service, whatever customer want to feedback or need help from u all, Pls be patient to listen to the customer and try ur best to help the customer to sort the problem. No to argue with the customer.

Plussat: The beech , the spa , and the quiet

Miinukset: It’s far from any thing and the pool is small.

Plussat: every room has the most spectacular view of naihan beach. the staff is super friendly and very attentive and helpful.

Miinukset: the pool is quite disappointing.

Plussat: Facilities are clean and well taken care. Housekeeping came twice a day, making the room really comfortable.

Miinukset: Really pricey

Plussat: Air conditioning in room was not great either too cold or too hot. Staff were superb. Loved my birthday wishes on the bed Great service

Plussat: Happy hour at the pool 16.00-17.00 Happy hour in Rock Salt 17.30-18.30 Happy hour in Reflections 18.00-19.00 All drinks 50% off at those times. Staff were so nice and friendly. Food was of a very high standard. Breakfast was gorgeous every morning, large variety of options. Omelettes, scrambled egg, eggs florentine all cooked to order. Bedroom was so comfortable. Beach was beautiful

Miinukset: Area around the hotel was very quiet so that has driven up the prices in the hotel

Plussat: Lovely place, highly recommended

Plussat: Very beautiful view and very nice staff

Miinukset: Not very convinient

Plussat: Fantastic views and a very helpful staff. We enjoyed the restaurant

Miinukset: A bit overpriced. We have stayed in much nicer. rooms for the same price or less. Very little soundproofing, even in the nicer suites.

Plussat: they arrange special surprise to my room on my birthday. Very nice service

Miinukset: Far from airport. I took taxi about 1 hour 13 mins.

Plussat: It was one of our most memorable holidays at Nai Harn.

Plussat: Owner and his staff were excellent couldn't do enough for you. Trips arranged with owner spot on .Very clean and in walking distance to see front and all amenities. 5 star I would date Sandy House.

Miinukset: Excellent all good nothing I didn't like

Plussat: Clean comfortable house Friendly staff Great value

Miinukset: Clean large beds and toom

Plussat: Warm welcome, friendly people, clean rooms, perfect localisation. Just looking forward to be back :)

Plussat: -amazing staff! The owner was so kind and lovely -great location! Easy 15 min push bike ride to the beach and easy walk to many restaurants -free bicycle hire -best shower!!! Stays hot and has great water pressure -big rooms, big comfy bed -easy to get to phi phi islands, the hotel organised pick up and our tickets. We loved everything thank you!

Miinukset: Nothing at all! Thank you

Plussat: Great staff!

Plussat: Friendly helpful staff lays ready to assist.

Miinukset: Nothing

Plussat: Friendly staff like family. Clean. Quiet.

Plussat: Good breakfast and comfortable room

Miinukset: The bed is a little small

Plussat: Sandy House was the perfect place to stay- quiet, peaceful, set back from the road, relaxed, but still just a ten minute walk to a great beach, little supermarket, and amazing restaurants. The staff were so friendly and helpful and even drove us to the bus stop at the end of our stay. The rooms were clean and very comfortable and the showers were lovely!! Every day there is a small breakfast included and you can pay a bit extra to have eggs. Have absolutely no complaints and would definitely recommend to everyone.

Plussat: The staff is tremendously kind and helpful. The facilities are very comfortable. The guesthouse is not located on the main road so that it's quiet and relaxing. Very nice garden with cats.

Miinukset: Standby light of TV was annoying at night (could not be turned off or unplugged)

Plussat: Viihtyisä majatalo Rawai Beachilla. Rauhallinen kadunpätkä, ihan kulman takana ruokapaikkoja, kippoloita ja pikkumarketteja. Pari päivää kului oikein leppoisasti. Polkupyöriä sai lainata ilmaiseksi, oli kiva ajella ympäristössä pikkuretkiä. Mopoja sai vuokrata, retkipalvelu näytti myös olevan. Siisti huone. Aamiainen kevyehkö. Kahvia sai hakea aina halutessaan.

Miinukset: Jääkaappi ei muuten sitten toimi lähdettyäsi huoneesta, kun avain pitää ottaa "avainkolosta" pois ja se katkaisee sähköt...

Plussat: Everything was perfect and the fact that you could have in house laundry was a bonus. Everyday someone was coming to clean the apartment and the dishes too

Plussat: Everything is just perfect. Location, breakfast, swimming pool, rooms, furniture, verandah and all the appliances. The breakfast served is sumptuous with fine quality meats and jams. The swimming pool is probably the best in the world for it's size, maintained pristine clean with crystal clear water. Staff is very helpful and courteous. There are many picturesque locales near by to visit and a great region for morning exercise and run. Beds are super comfy.

Miinukset: Nothing to complaint, however the property being in very green surroundings, mosquitoes and small ants are a plenty. Clean up after eating and store your food in sealed containers. Mosquito nets on the doors and windows are good and effective. The fancy ceiling fans could be replaced with ordinary and more efficient fans.

Plussat: Everything.

Miinukset: Nothing

Plussat: Nice home... actually it does kind of feel like someone's home... very large room... the rooms are reasonably close to each other so if someone below is smoking you'll know it (but only if you are standing outside the room)... everything good... fair size pool... good, friendly staff... it does involve some walking though to get anywhere... reasonably quiet... happy place... nice organic food shop a short walk...

Miinukset: It is a nice place... really nice... can walk to massage / some basic shops nearby... the only thing is it's a bit tricky to find... and you'd kind of need a motorbike or to arrange transport if you want to get to the beach...

Plussat: This resort is big enough to provide all the facilities you would expect but small enough for that personal touch. The staff are great, the pool is cleaned every morning and the small bar restaurant is perfect if your too tired from the days activities to venture out. All rooms are surrounding the pool and it is located in a very quite road so all you hear is the local wildlife ....... one of Rawais little gems

Plussat: Everything was very good ! as scored above

Miinukset: nothing

Plussat: Rauhallinen alue,siisti hotelli ja hieno henkilökunta!

Plussat: location, staff, pool,

Miinukset: Bed was rock hard and the safe got stuck late at night.

Plussat: Nice staff clean resort pool quiet out of the way relaxing big rooms stayed her 3-4times now

Miinukset: Nothing

Plussat: Friendly staff

Miinukset: Stove top didn’t work

Plussat: Nice spacious room. Good shower and clean bathroom. Cosy resort around a nice pool.

Miinukset: Nothing

Plussat: Having stayed at Vivi on several occassions, the last visit was the first time I enjoyed their breakfast. Delicious and more than enough served. Excellent service!

Plussat: Nice pool. Flexible breakfast hours and served in room if required. Full facilities in room which included small kitchen. Comfortable and large bed. Accessible to local shops Inc. 7/11. Free towels and mats for beach.

Miinukset: Limited parking quite difficult to access. Actually limited to one car. Initial welcome by duty receptionist a bit vague as she was walking her dog. Improved once installed.

Plussat: Cosy and clean

Plussat: Bungalow was super clean and the pool area cosy! Bathropes, beach towels, beach mats and pool towels available for guests (really convenient).

Miinukset: Traffic noise at the pool area (otherwise perfect small pool).

Plussat: Location for residents and bars

Miinukset: Relaxing

Plussat: Great location and room

Miinukset: My only problem was that there were a few children, and given the resort is small (which is part of its advantage) it does mean that you can't escape the noise if there are families at the pool as you will hear them if you sit on your terrace or go inside. I'm sure it is very quiet most of the time and I was just a little unfortunate that week. I think it is more of an adult resort.

Plussat: Mukava ja viihtyisä paikka

Plussat: Nice atmosphere. Good for families with little kids. Makes you feel like staying at home. Little kitchen counter, nice bathroom. Open the door of your bungalow and hop into the pool. They provide free towels for the beach and the pool. The staff is friendly.

Miinukset: Only thing I can think of is that it’s not at the beach. 5-minute drive to Nai Harn beach.

Plussat: Great location. Close to a lot of things.

Miinukset: The room had a bad smell the first day we arrived, and the bed was VERY very firm. Not comfortable to sleep on. The room looked a little old and not as nice as expected.

Plussat: Good atmosphere and the staff is friendly

Miinukset: -

Plussat: Very friendly stuff. Beautiful hotel area. Private parking! Clean rooms and good pillows. This was our second stay at this hotel.

Plussat: Ystävällinen henkilökunta. Puhdasta ja viihtyisää.

Plussat: Very clean spacious rooms, lovely staff and a great pool. A friendly place close to bard and restaurants. Excellent value for money.

Plussat: We had room 8 which looked directly onto the pool.we had 2 young children with us and we all had a fantastic time.no pool restriction time which meant u could go to the pool even at 11pm at night.The staff were lovely and couldn’t do enough.rooms were very clean and spacious it is about 6 mins in either direction to the main road.we will definitely be returning.

Miinukset: Everything was fantastic

Plussat: Everything was good, staff were brilliant

Miinukset: position of apartment/room No1

Plussat: Rooms are big and comfortable Value for money Decent location Sauna

Miinukset: Getting a little bit dated Needs a paint and outside areas cleaning

Plussat: The staff was awesome. The pool area was beautiful. The room was spacious, comfortable and clean. A great value I would recommended this property to anyone looking for a relaxing vacation or a base to explore the area.

Miinukset: The location seemed somewhat out of the way and not by the beach. Minimal restaurants and tourist infrastructure in the immediate area. This does make for a quite relaxing environment.

Miinukset: Huono, koska paljon pieniä lapsia.

Plussat: Generally all good here

Miinukset: Nothing really except the wooden doors on the wardrobe & access to the fridge where annoying.

Miinukset: Maybe the bed and possibly the location of the villa shielded by the gate

Plussat: The property was clean and comfortable. The staff was very polite and helpful. We needed a real early taxi (3:30am) to the airport and it was arranged for us. The staff also helped us find the places we needed for the motorbikes, groceries, and gave us advice for excursions. There were many places to eat and massage within walking distance. Look for the burger joint just around the corner. Be sure to eat there, because they just may be the best burgers in the world!! We found it easiest to rent motor bikes to get around. They are easy to ride, so we rented them for the week.

Miinukset: The only thing we didn’t like about the property was having to leave!!

Plussat: The setting of the garden, the geese, turkeys, swans and other birds I couldn't work out what were. Sitting by the ocean whether the tide was in or out. The staff were super helpful and friendly. Whilst the road outside the villa was a big road, as soon as you entered the property, you didn't know the road was there. It was great to be able to walk or cycle to the supermarket or restaurants just outside of the property. The villas were very spacious. Initially I thought the bed was hard, but it was very comfortable to lay on. I felt that this was more of a real Thai experience than staying at a hotel. I enjoyed the view of greenery from my windows every day. I liked the complimentary flip flops and the welcome food basket.

Miinukset: I had a gecko family in my room. I was ok with this because we were staying in a nature area and I understand that means creatures like to hang out with you. I only had to encourage a gecko baby off my bed once - they generally stuck to the wall. There is one bike per villa - two bikes per villa would be better so bike riding can be done together.

Plussat: I like wifi I like the places

Plussat: To be honest can't think of something really. I liked that I was only there for 2 days

Miinukset: Well if you are a hard core scout boy/girl you may just like it. Spiders, ants all types of bugs are present in the room. View Well there is a nice building site which you can look at. It is very dirty thats probably my worst experience out of my entire booking.com history I am usually not a complainer type but my god this is awful you might aswel get a tent a live there. Pictures of the stains will be included. Nevermind the location which is far from everything

Plussat: Everything was above our expectations, the house, cleanliness, the location, and the views, over all the staff were so helpful and friendly, the animals at the garden were another beautiful experience to tell. We will be back

Plussat: As promised by the property, the private minibus picked us up from the ariport. The security guard took us to the villa once we arrived at the property and handed us the key. We've experienced great services during our stay as well as the smooth check-in process, breakfast, and cleaning services. The property was located next to the beach in a park-like setting with trees, flowers, and some animals. The beach in front of the property wasn't a swimming beach, but the nearest beach was within 10-15 minutes by car. Overall, our trip was very pleasant and relaxing. Oak, the front desk lady, helped us to arrange for taxi rides, tours, and a driver who drove us around Phuket. She was available via WhatsApp and made things very easy for us!

Plussat: the wooden house, quiet place and the unusual animals ofcourse

Miinukset: beach wasn't good enough and internet was kind of slow

Plussat: Our little one enjoyed the pool and the animals

Miinukset: The hostess could have been more friendly when I asked for an upgrade to a villa with pool, she gave me a 3 br villa, I needed a 2br, so she closed the 3rd br and she told me I gave you a discount, the property was empty so a proper discounts would have made me happy, the villa was OK, geckos and insects invading all the time! But we live in their territory so... but a proper seal on doors and windows would have helped a bit! Also the pool area is so run down and floor tiles are broken and pool tiles are peeling off and are extremely sharp, my daughter was bruised and scratched multiple times... it is a nice pool and it should take them maybe a day or 2 to fix it....and no food service in resort, we had to eat in nearby places, which was OK, but sometimes you just want to Pickup the phone (which we didn't have in the room) and dial room service... and water was cut 3 times during our 7 days stay and I had to call them long distance or Facebook messenger...they said pump was broken...and same set menu breakfast for 7 days...

Plussat: Breakfast was good - the coffee was the best we had on our trip! Made the start to each day easy. The bicycles is a nice touch - we enjoyed that very much. Location is very quiet from the main spots (which we prefer). The nearby restaurant had some excellent Thai cuisine - but also great pizza. We had all our daily trips from there as well to explore the whole island. Would go back again!

Plussat: Lovely welcome kit. Decent breakfast. Helpful staff. Almost fully equipped kitchen. Mini zoo at the premises.

Miinukset: Property lacks washing machine. Annoying tiny ants in the kitchen. I was booking a villa for 5 persons, but as it turned out, extra charges apply for fifth bed. Water in the pool is unpleasantly hot.

Plussat: Huge rooms. Nice pool. Close walk to beach. Nice beach towels and umbrellas available to take to beach.big decks.

Miinukset: The room safes were not working properly . We had two adjoining rooms and both safes had issues.

Plussat: Its a really nice place very quiet if you want a quiet and chilled holiday in Phuket. Nice big rooms especially the king size rooms with access straight into the pool would definitely book again. The other plus was that the food at the hotel was really really good and everts was fresh.

Miinukset: The only negative is that it is far away from all the common popular places so book a scooter to get around the island.

Plussat: Very clean and large room. Pool was also clean, very very large and no salt water. great breakfast buffet and a welcome cocktail!

Plussat: The food was really good and very reasonable. The pool was fantastic, it had the sun all day long.

Miinukset: The location. The hotel was too far away to walk to any bars/restaurants so had to get taxis all the time which were quite expensive. The bar at the hotel closed at 10pm, would be good if it was open slightly later.

Plussat: Breakfast was good but there was no information about what additonal items one could order beyond the buffet. The hotel itself is nice and well decorated. The hotel resturant makes excellent food. There is a small beach, Ya Nui, very close to the hotel and there is at least one resturant right infront of said beach. The views from the beach are beautiful (but there is a caveat, see below). The hotel offers a free shuttle ride to either the Family Mart (to get your water or other sundry´s) or to Rawai itself but only until 17. There is a large pool which is open even late in the evening but there are many rooms just next to the pool which sadly makes evening bathing a disturbance for anybody living there. When the staff understands what you say, things get done promptly. There is a nice massage facility adjacent to the hotel with more than reasonable prices. There is also a hairdresser opposite to the massage facility. The rooms were very nice and clean with an excellent view (upper rooms can even see the ocean from the balcony!) and the bathroom was spacious and clean as well. You could order food to the room which was a great plus for a childrens family.

Miinukset: The English language skills. It is supposed to be a tourist hotel in one of the most tourist intense parts of Thailand and just about everybody struggled to understand even basic English. I guess when the tourists just pour in no matter what, you can get away with it. I mean you don´t have to have an MA in English Lit but when you don´t even know what "milk" is and work in the hotel resturant then I really struggle. The hotel is located in a remote area and unless you have your own transport or are prepared to fork out more than 10 dollars every time you just want to go to the beach or to some resturant you will have to walk. Not the hotels fault but this part of Phuket seems to have a transportation problem in general. You can barely find a taxi or other means of transport, especially after 17 (I was told the taxi drivers went home at that time). A walk from the upper part of Rawai down to the Windmill took a little more than 2.5 hours and during this time only one offer of a scooter for transport was made or available. At 15 dollars equivalent I might add. Mind you, just on the ride from the airport to the hotel we saw two people previously sat on scooters now sprawled out in the middle of the road. 4 more serious accidents with personal injuries were witnessed during the 5 days we visited Phuket. In a rare exemption to the dearth of transport, I managed to get hold of a taxi in Rawai. A 5 min ride cost around 12 dollars. The 1 hour and 10 min ride from the airport is about 90 dollars. Basically it´s a free for all in Phuket and your money is the target. But. The tourists keep pouring in apparently. The Ya Nui beach was not clean at all. Glass was everywhere. We went during early July and the water is just churning so snorkeling is not feasible nor is bathing for small children. Again not the hotels fault or issue but Phuket, at least Rawai, seems to be overly exploited and the entire Island may need to review their approach to tourism.

Plussat: Hinta-laatusuhde erinomainen, isot huoneet, siivous toimi, riittävä aamupala,

Plussat: I liked the swimming pool too much , it was so big and clean with a nice decoration

Miinukset: The location was so bad , it’s far away from everything , so after 7 pm you feel yourself in a separate place than the world

Plussat: the pool

Miinukset: staff were nice but english speaking was no where near 9.2 it was more like 5.2

Plussat: Great value for money, 5 mins drive to couple of nice beaches, Good taste food in reasonably priced restaurant. Big room (we stayed in triple), big balcony. Bathtub - rare thing. 40 meters swimming pool with large kids zones. Play rooms with lots of board games. Possibly a gym, did not have a chance to find it.

Miinukset: Far from city center and major beaches - 30-40 mins drive, but it is likely an advantage if you know it before you come.

Plussat: Spacious. Great location.

Miinukset: Food

Plussat: Everything

Miinukset: Nothing

Plussat: Staff and location was great. They even especially bought a drying rack for my room as I had Muay Thai gear to dry.

Plussat: Their prompt response to my requests even the small things

Miinukset: Nothing, they tried their best to make everything just right for me

Plussat: Great place to say at while at a boxing camp around the corner. Exceptionally helpful staff, very clean. I'd give it 11/10 especially for the money. Look no further, this is the one.

Plussat: very comfortable

Miinukset: The air conditioning sound is too loud, the air conditioning temperature will be hot when it is cold, hope to improve.

Miinukset: Hard bed No shower head

Plussat: Very comfortable. Extremely relaxing environment, not overcrowded like hotels in Kata. Cleaning of the rooms and overall room comfort was outstanding.

Miinukset: The advertised coffee shop wasn't operating. Wifi wasn't very fast.

Plussat: Very helpful reception staff. He sorted out all problems promptly! Thank you.

Miinukset: There were no pavements from resort into town which made walking precarious! Ok if you hire moped. Coffee shop now closed but plenty of places to get coffee locally.

Plussat: I loved the manager, he does outstanding work helping in everything and makes sure guests have everything they need. Naiya Buree is a hidden gem in a quiet region of Phuket. I enjoyed my stay.

Miinukset: There was mosquitos in the room and the ac was too powerfull and unadjustable to lower airflow.

Plussat: Very clean, very well maintained, very friendly staff and owner. Would stay again.

Miinukset: Nothing

Plussat: We stayed for a week and we totally enjoyed the resort. Clean, beautiful, relaxing location. Staff was friendly and very helpful. Looking forward to go back again soon

Plussat: The location and view

Miinukset: The breakfast was not variety enough for guests from the middle east

Plussat: Set in a beautiful location with good restaurants and facilities within the hotel

Plussat: Ulkosuihku oli mukava

Miinukset: Enemmän ravintolatarjontaa ja kahvilaa kaipasimme.väärä

Plussat: Room, facility Swimming pool Especially, your staff team , including restaurant and spa

Miinukset: Nothing

Plussat: Smiling staff

Miinukset: Location is far away to city center

Plussat: Calm & quiet eco friendly villas facing Ravai beach. We didn't get to spend much time in the hotel, as we headed to shopping in "Central Phuket" which was closeby. Hotel offers free shuttle services to that shopping mall, Old phuket city sightseeing and also to another close by view point to view the sunset. Pool area is lovely, you can have a good time there

Miinukset: Breakfast buffet variety could've been improved. You can't have a sea bath there, not the best of the beaches you find in Phuket

Plussat: The grounds were great and the staff were very friendly.

Miinukset: I got bad food poisoning from the bbq chicken at the Savoury restaurant, on our first day. I ended up spending 2 days sick in bed. When we told the hotel staff they’re excuse was “sorry, it’s hot season.” When checking out they had not even removed the meal from my bill. After spending half an hour waiting for someone in reception to speak to a manager at the restaurant they agreed to remove from my bill. Disappointing experience

Plussat: Great resort, lovely villas and great pool and planting

Miinukset: Some musquitos and a hard bed. The Aircon was noisy even at the lowest setting.

Plussat: Breakfast was very good. There was a good variety considering the size of the clientele. The staff was very helpful whenever we had questions. The location was also very convenient. Not too far with some very good restaurants nearby. We also had great massages at the spa!

Miinukset: The mosquitos...however, it seems to be prevalent at this time of year.

Miinukset: Food could be better in general.

Plussat: Everything including the services are awesome. I had the opportunity to give food to the monks it was an amazing experience.

Miinukset: The swimming pool closing too early 7pm

Plussat: Breakfast was amazing. Pool is nice and big. The villas are clean and spacious. Staff extremely polite and friendly. 7/11 near by. Restaurants outside the resort within 20min walk.

Miinukset: Bed was a bit hard for me, but that’s down to preference. They do offer you a softer topper that you can use.

Plussat: The staff was very friendly, some were more efficient/experienced than others but overall, great team! The swimming pool is definitely a very good one or shall I say the swimming pools as they have many (shallow, deep, diving spot, etc...). The restaurants propose a very large choice of Thai and international food. Free shuttle to the (very near) Nai Harn beach.

Miinukset: Not all restaurants/bars were open during our stay.

Plussat: Everything was perfect!

Miinukset: it's too dark in the room. But it is insignificant

Plussat: The Property is located in a very nice location , the Swimming pool with water slide , kids play area is good, they give bicycles which is nice to ride around, the nearby beach Nai Harn beach is amazing. The hotel is located in a picturesque surrounding. The surrounding area is full of some good clubs and reataurants at 10 - 15 min walking distance.

Miinukset: The Rooms are depressing and even the hotel ambience is quite ordinary. It’s more like a 3 or 4 star hotel. Food is quite average.

Plussat: This is a nice 4* hotel

Miinukset: The food was average.

Plussat: Great location and the facilities are excellent (pool, gym, games room, kids club, bar and restaurants. The staff were generally lovely. Location is good (depending on your reason for travel). A few small restaurants you can walk to as well as the lovely beach. The pool staff were great

Miinukset: The air conditioning was lovely and cool during the day but during the night it went up to around 28 degrees which is far too stuffy and we weren’t able to adjust it. The water glasses we used the first day remained on the kitchenette and were not cleaned or removed. Same with the champagne glasses, so I would say the cleaning was basic especially as this is supposed to be a 5 star resort.

Plussat: Everything was perfect, breakfast just great room clean and comfortable would highly recommend and would come back !!!!

Miinukset: The only down part was pool was way to warm was difficult to cool down when staying by the pool as well location wasn’t the best quick expensive to go to the centre

Plussat: Well, this hotel had a pretty good breakfast

Miinukset: This is ugly, overcrowded, overpriced hotel. It also ruined also very nice landscape on Nai Harn Beach.

Plussat: Great location, close to beach Very nice pools Room was good

Plussat: We were given a room upgrade on arrival because check in was chaotic and delayed, and our room was very nice, spacious, modern design with comfy beds and plenty of storage. Balconies have an outside sofa and ceiling fans. The resort itself is huge, sometimes taking a while to get around, and many, many steep stairs to get from the pool area to the rooms in higher buildings. Shuttle service to the beach is a good touch. Breakfast buffet was huge and varied, with lots of great choices. Pool slide was ideal for my son.

Miinukset: The guy who does the pool sports/activities needs some training and a warning not to touch children inappropriately, and to refrain from making remarks about his sexuality to children, and making statements about children's sexuality. If I was in my home country this would be a matter for the police.

Plussat: Great pools, including diving pool . Great child activities center. Fabulous view of naiharn and great access to fab naiharn beach. Close to great eating at naiharn and rawai beach. Close to prom tiep lookout.

Miinukset: The addition of just one extra lift between floor 2 of main building to connect with the satellite dorm buildings would make sunsuri 6 star location.

Plussat: Excellent choice i made to stay there! Starting from my arrival to the hotel i was welcomed by the friendly receptionist (Ms.Mino) who was very helpful (i had a little issue with the room upon my arrival and she immediately sorted out with a smile), efficient and informative. Checkin process was smooth and fast. The room was exactly as shown on the website very clean, big and very comfortable. I stayed at the (suite beach front with jacuzzi) and it was fabulous. The housekeeping team was great (big thanks to Ms. Kwan who was also responsive and friendly to my many many requests). The AC was great and there was hot and cold water at the shower. Also they provide you with mosquito spray in the room daily. Breakfast was delicious; but limited choices and the team are very flexible with the menu and always helpful and accommodating. Upon checkout all was smooth too (thanks to Ms. Sue who also helped me promptly when i had a little issue and was very friendly and nice. Wifi was strong in the room, reception and restaurant but not at the terrace. 10/10 hotel and services. Put in mind that the location is quite far from everything so it’s perfect for a relaxations and peace.

Miinukset: Nothing

Plussat: The photos do not do this place justice. On the beach-literally. Staff were also so friendly and always willing to help with the receptionist going out of her way to find out extra info about a bus timetable for us. Loved our stay will be back. Also we were here for our honeymoon so they did a lovely arrangement with flowers and complimentary wine for arrival. Great touch.

Miinukset: Nothing

Plussat: They are amazing x staff so Friendly xx it’s that good we were only meant to be here 4 days and we’re Still here two weeks later x love it here

Miinukset: Nothing to not like x

Plussat: Privacy

Miinukset: Reception not helpful.

Plussat: This resort was very secluded and private. The staff was great!

Plussat: Friendly staff, great value. Close to local markets. Very child friendly. Included breakfast delicious. Sunrise over the water next to the pool. Meals around the pool.

Miinukset: Rooms quite dark. Meals were not cheap (but breakfast was free!)

Plussat: nice view and great foods

Miinukset: a little away from town

Plussat: We loved the location on the beach, the friendly staff the great pool

Miinukset: It was slightly pricey for drinks every evening

Plussat: Great location friendly staff comfortable room and prompt service ... loved it

Miinukset: Didn’t return email to be picked up from airport

Plussat: It very nice place recommend to go there again quite and peaceful wonderful pool and it’s setting big rooms enjoyable

Miinukset: Restaurant not very good few staff and no variety of food

Plussat: Very nice room, we loved the possibility to get free shuttle to the beach everyday ! Very nice receptionists and taxi drivers ! The location is great and very convenient with easy access to restaurants and sea side.

Miinukset: The restaurant service has to be improved: not enough tables, no room service, nobody at the pool bar for serving drinks or snacks during the day... The hotel may need a bit more staff and focus on the catering services.

Plussat: Massive room with beautiful view very clean and staff very friendly, nice big pool not too busy

Miinukset: The place could benefit from a lift walking up to the top floor and the last door at the very end of the hotel isn’t fun in the 30 degree heat, room overlooked rubbish tip obviously not the hotels fault just not very appealing

Miinukset: Bed was terrible,and staff just laughed but do nothing about it

Plussat: The staff!

Miinukset: The location. Far off a bit uncomfortable to walk back to the hotel at night. Beside that it’s located next to a big recycling station

Plussat: Everything was good.

Miinukset: There’s no elevator so we have to carry our heavy bags to our room to the second floor.

Plussat: Decent room in decent hotel in quiet location. Good size pool and pretty good service overall BUT...(see below)

Miinukset: My wife's grandmothers earrings disappeared one day in the room (remembered exactly to put them on the table, forgot to put in safe) and we went to see the owner. Her brother was a cop, so the cops came and suggested to take our statement in local police station. We were not sure if this was a good idea, so we started to talk about contacting the police in Pukhet town. The next day, the earrings magically reappeared on the room table...'they were found on the floor'...

Plussat: We're it was close to rawai beach front very friendly staff nice and quite food was very good and close too a lot of bars near by

Miinukset: Nothing to complain about

Plussat: big room, secluded hotel but not too far away from the main streets. needs more thai options for breakfast. sauna wasn't operational at time of our stay. great gym and pool.

Plussat: Loved the room and loved the private pool. In general the privacy was fantastic and most of the staff were very kind and helpful. Especially loved how quiet and secluded the place felt.

Miinukset: The downside of how secluded the place is, is that it is a while away from anything touristy, or nice beaches. Although, the resort does offer a free shuttle to 2 different beaches (only 1 is swimmable)

Plussat: The welcome was really great and The stuff was realy helpful

Miinukset: The facility was really worn out ,we changed our villa 2 times because of a leakage in the bathroom casing a really bad smile.

Plussat: It’s a very pleasant stayed, I will probably go back for sure

Plussat: Comfy bed

Miinukset: No tv in the room

Plussat: Very Private and very clean inside the house. Full equipped of the kitchen and toiletries.

Miinukset: The location was quite far from the main road. You better have a car to go around.

Plussat: The staff were very friendly.

Plussat: Environment was very green, rustic and very quiet. The villa offered ample privacy to the garden (electronically closing garden doors) and we were not once disturbed by any noise. Garden and pool were beautiful and well maintained. The rooms were well decorated and spacious, good bathroom and good living facilities. Enormous bed. Staff were always available and friendly enough.

Miinukset: The room could not stand up to the garden. The main room didn’t smell great, the rooms were poorly lit and the general indoor atmosphere generated an immediate sense of cabin fever despite being well furnished and utilitied. Restaurant was expensive for being average and we’re also pretty sure there are bats or birds living in the roof space which kept us up some nights.

Plussat: We definitely enjoyed the facilities in the villa. The pool was really clean, and there was ample space afforded to us. The spread of the food was amazing, too.

Miinukset: We couldn't travel anywhere on foot, but there were several commuting options at hand, so getting to places wasn't too bad.

Plussat: Swimming pool was clean. Room was perfect. Good breakfast. Friendly staff.

Miinukset: The garden area of our Villa was not maintained. Location bit far from the beaches.

Plussat: Staff were wonderful, understanding and friendly, Villas were very nice. Great that we can cook our own meals.

Miinukset: Require a scooter or bike to get around.

Plussat: Everything! The rooms are nice! Super clean! Great furniture!! And what about the staff! Really amazing experience.. I ll definitly come back for my stay in rawai.

Miinukset: Nothing bad to say about this hôtel. I booked in the middle of the night, came to it. The staff were here waiting for me. Adorable.

Plussat: Quiet room, five stars staff, modern facilities, excellent wifi, spotless clean.

Miinukset: Towels and bed sheets could be upgraded.

Plussat: Everything was clean and professional. The staff were very nice

Miinukset: Nothing not to like

Plussat: Large and well equipped apartment, quiet street, walking distance to shops and restaurants, organising trips and renting a motorbike at the facility, friendly and helpful staff.

Plussat: Friendly helpful staff, private praceful jacuzzi on roof with lovely views

Plussat: not worth

Plussat: Good small hotel. Very nice territory, nice cat) I like this place, want to come back.

Plussat: Quiet place, if you want to relax it's just such place. You definitely need a bike or car, but hotel location is perfect for travel to Nai Harn beach, Rawai and to Phuket city and supermarkets. Stayed 3 times in a row.

Plussat: Staff are very friendly and helpful

Plussat: • Comfortable beds • Good staff • Okay location Nice decoration in the room , with small swimming pool and kind staff. Can walk to 7/11 around 10 mins have some restaurant and massage shops near by to naiharn beach 10 mins to drive motorbike or car

Plussat: The size of the hotel and the activities were very attractive and the equipment as well. The suite is very big and affordable.

Miinukset: When I was looking for a place to stay, i wrote KATA in booking and I got this hotel thinking that it was in Kata, but in fact it is at 20 min drive away which is a lot. So please let people know it is not in Kata and moreover you should propos a shuttle that drives people to kata if they want to go to the nearst commercial place and not let them take a taxi which is very expensive and the price makes you stay at the hotel more expensive.

Plussat: The location, the spaciousness and facilities

Miinukset: Service can be slightly improved

Plussat: We've been traveling the world for a few years and this was one of our favorite places. The staff was super friendly and helpful, the food at the restruarant was quite good as well and the rooms were very nice! Wifi worked quickly and it was only 1000 baht to the airport. Definitely coming back!

Miinukset: Nothing. Loved it!

Plussat: This hotel was fantastic!!!! The staff here go above and beyond there role to ensure that your staff is an experience . Mint on the desk took so much pride and passion in her job to provide us with excellent service ! Anything we needed wasn’t too much trouble . The hotel have a fabulous shuttle service . The rooms are exceptional and fantastic value for money . The view from the restaurants are incredible. Thank you for our stay !

Plussat: Great people. Clean place. All new and wonderful. Just perfect.

Miinukset: Far from center places. But with ranting cheap motorcycle you can enjoy the whole island.

Plussat: The cafe for breakfast was located in a beautiful location with a nice view of the sea. The resort is beautiful and the rooms are comfortable. Quiet and peaceful place. There're a couple of nice restaurants and massage places near the resort.

Miinukset: NIl.

Miinukset: Food was ok and the ares was very quiet

Plussat: Friendly staff, clean room and pool

Miinukset: Nothing

Plussat: Very nice view and great breakfast

Plussat: The rooms were really nice and spacious. We loved our little kitchen. Staff was wonderful. We felt so welcome. They constantly aimed to please and helped us frequently. They kept the rooms clean and the hotel spotless. The pool was great and the food was delicious if a little pricey. The bar staff were kind and endearing and the grounds were immaculate. They treated us like movie stars. We loved it and would return again. Spend a lazy day by the pool and just enjoy life. The gym is great too. I'm really gushing about Serenity but I honestly loved it. I never like hotels but this one is amazing. You can also use their sister property's wellness facilities next door for free.

Miinukset: The beach is not very nice for swimming but the view is fantastic when the tide is in. The tide is out during the day and reveals a lot of rocks and clay that is unsuitable to walk on without shoes. Also, there are not many restaurants with AC nearby. You have to deal with the heat constantly when not in your room.

Plussat: Clean and great facilities

Plussat: Very quiet.

Miinukset: No fly (mosquito) screens and no sheer curtains for privacy.

Plussat: Lovely staff, great pool, very cute restaurant. Exceeded expectations for the price.

Miinukset: Air con in the living area (not just bedroom) would've been good.

Plussat: Really quiet even though it’s so close to the main road with everything you need nearby. Short bike to the beach. Very clean, nice pool, but comfortable rooms, lovely staff, motorbike rental good value and new high quality bikes. excellent security.

Miinukset: Nothing. It’s just not a luxury resort.

Plussat: Out of the busy Patong, quiet and relax.

Plussat: Everything

Plussat: Very friendly staff Room with pool access

Plussat: Good central location, very nice swimming pool, good breakfast.

Miinukset: We arrived at 14:30 and been told that the room would not be ready before 16:00, Check-in is supposed to be 14:00 but the staff could not care less. We've had to get booking.com involved to get some ridiculous compensation. If we'd ask for early check-in or late check-out they would not esitate to charge it. We've found cockroaches in the room, the terrace table had not been cleaned for our entire stay. It was very noisy in the nigh with guests swimming at 12am and took the staff three days to solve the problem. The bed was way too soft and both my wife and I ended up with back pain. The breakfast was good but very slow serving time on average it was about 25 minutes to get the food.

Plussat: For the standard room, I’d love Design, Comfortability, Clean Pool, Well maintenance, Affordable. Highly recommend !

Miinukset: Mosquito in my room. AirCon wasn’t cool enough but then have been fixed right away.

Plussat: Everything

Miinukset: Mosquitos in my room!

Plussat: It was lovely and quiet. We needed 2 rooms as we have 2 children. As we where given 2 top floor rooms (And there where no other guests on our level), it was almost like having our own appartment.

Miinukset: Nothing to dislike here. The hostes was very pleasant and helpful.

Plussat: This is one of the best places I have stayed at in Phuket! I live in Thailand (Retired) and this is my fifth extended stay in Phuket. The owner is very friendly and gives very valuable advice. The best beach in Thailand is Nai Harn Beach and you can take the local bus to the beach for 30 baht! It takes only 5 minutes. Or you can walk there in 15 minutes.

Plussat: loved everything about staying in this place. there's a macrobiotic restaurant next door, the beach is in walking distance, free drinking water, super friendly owners, aircon, comfy bedding, spas around...

Miinukset: no credit card accepted

Plussat: We really enjoyed our stay here, the room was big we felt like we were in the hotel room. The hosts were so friendly and helpful, basically everything was good.

Miinukset: check in time was 2pm but no one in attendance had to ask next door to ring manager then had to carry all my luggage up 2 flights of steep steeps to reach my room definitely unsuitable for senior citizens at check out was informed that room cost was more than what I was told by booking .com when first booked total mismanagement very unsatisfactory and very disappointed

Miinukset: The Room was very nice and clean, owners were super helpfull and wonderfull. Over all very good :)

Plussat: Very awesome experience not at Baan Oui. Awesome family that owns the place. Nice neighborhood near the beach with a lot of options :)

Miinukset: Bed was a little hard for me, but some people like that !

Plussat: The people that ran the guest house. 10 out of ten for them

Miinukset: Bathroom needs a lick op paint on the ceiling. Its a bit dated ,but functions ok.

Plussat: Outstanding service and very good mountain view from all-wall-window. Great valie for money.

Plussat: The bed is big and comfortable.

Miinukset: I arrived late night and left early morning. Nobody were there. I could not check in and check out, I left the money for the payment in the room and even money for 2 drinks I had, by myself... but it seems half of the money was lost, suddenly... the owner was very rude and aggressive, he was threatening me sending messages like if he wanted to fight me... he made me feel afraid. horrible experience. I’m glad I had not met him, who knows what he can do... At the end I’ll have to pay twice just to avoid problems. Be careful... I would never recommend this place

Plussat: Everything

Plussat: The manager Michael and Nam are very friendly. They help us everything. Nam came with my children to play and swim because I have 3 children. She drive me to supermarket and even buy a simcard for me. When we stil not exchange money.

Miinukset: Only the location I feel pity for them just because the rubbish stay in front of they bungalow. The rest are nice,the room is good,the bathroom is beautiful,the swimming pool is big enough for my 3 children.

Plussat: Michael and Nam are the best hosts - the bungalows ar clean and spacious .....the garden setting is so rfreshing well cared for and the pool wonderful and clean

Plussat: The hosts were amazing, and the entire complex was beautiful! They helped us arrange pickup from the airport, let us check in early, and were great about making sure we had everything we needed. The pool was amazing, and a great break from the heat during the day. Overall, this place exceeded my expectations.

Plussat: Great place and great owner

Plussat: The owners and staff are brilliant! Really friendly and always happy to help with arranging transport and sharing their local knowledge. Food was excellent and the chef was happy to share some of her Thai cooking secrets with us. The kids really enjoyed the pool and liked Eddy the dog!

Miinukset: The location isn’t the best, but you don’t really notice it too much while on the premises, only when arriving or leaving

Plussat: Really genuine people - Michael and Apple were very warm hosts and my room was cleaned immaculately every day .

Miinukset: Location was a little bit tucked away but thus also helped make it a quiet location

Plussat: Very nice service. Very clean. Good food with very reasonable money. Very good people. I like and enjoy my stay.

Plussat: Nice environment,peaceful with lovely flowers and birds.

Plussat: The pool and gardens Our bungalow was kept lovely and clean stuff very friendly and helpful.

Miinukset: The Pool didn't have enough sunbeds around it. What was around needed renewing as broken. Just outside the resort was a pump which we did know about from other reviews . It was ok didn't look nice when driving in. On the good side it Didn't smell . But is also used to dump garden and soul waste and when moved around makes alot of dust. Had to close windows and doors on afew occasions. The kitchen in our bungalow didn't have a toaster and didn't have enough mugs and bowls for 3 people. The sinks in both of the shower room didn't have a plugs and was broken. As for the bed it was the hardest bed we have ever slept in and we have been going to Thailand for over 15 years. They did put another quilt under neath but didn't make much difference. It did spoil our stay and for that reason we would not stay again.

Plussat: Excellent location.... walking into my room & the sight of the big beautiful bath - was amazing. The hotel was very clean - staff so lovely & helpful. I picked this hotel from the reviews & not disappointed. It was a close to walk along the beach front & eat at all the restaurants - so cheap! Yes I’d definitely stay here again.

Miinukset: New pool towels please

Plussat: Aamiainen oli hyvä. Toki 2 viikkoa samaa ruokaa on hieman liikaa.

Miinukset: Altaalla oleva ruokapaikka oli osaltamme kovin hidas. Saimme kyllä tästä hyvityksen.

Plussat: Great place ,this was our 3rd visist. Great staff directly across the street from a motorcycle hire and free shuttle service to nai harn beach. Buffet breaktfast is great and different everyday.

Miinukset: The gym could be better

Plussat: Loved this hotel. The poolside rooms are fantastic. Pool is great and swim up bar even better but wish there was bar snacks also.

Miinukset: The restaurant food was good but not up to the same standard as restaurants around the hotel, so whilst I did endulge in room service it was only on super lazy days. Breakfast buffet on the other hand was well done.

Plussat: We had a horrible AirBnB experience in Rawai Beach and ended up booking our stay Rawai Palm Beach Resort same day for a two night stay. They could not have been friendlier and more attentive. They loved on our kids and were constantly checking to see if we were enjoying our stay. The pool is amazing! Swim up bar and it is so large you virtually feel like you are alone in the pool. The kid’s beach pool is a nice addition as well. Family rooms are large and the main room has the ability to be closed off due to a sliding door, which we loved! Big shower, microwave and coffee are available in the room as well. We were very pleased with the room. We did not utilize any maid service so can not comment on that but the room was clean and pool/bathroom towels are provided. Breakfast is standard for the area. Not too many western options but enough to make do. All in all we HIGHLY recommend this resort and are so happy we made the switch from the awful AirBnB we had reserved. If we come back to the area we would 100% stay here again. Thank you!

Plussat: Siisteys, upeat allasalueet, hyvä sijainti

Miinukset: Pool acces -huoneiden terassille paistaa aurinko vain aamulla. Respan henkilökunta tylyä. Kuntosali liian kuuma treenaamiseen. Viereinen ranta ei uimakelpoinen.

Plussat: The openness of reception and dining area, plenty of sunbeds, great choice for breakfast, massive swimming pool, we will be back.

Miinukset: Our room was quite far from reception, but was very nice

Plussat: Beautiful bedrooms and lovely pool area.

Miinukset: Nothing

Plussat: Great room

Miinukset: Nothing

Plussat: Great resort in a prime location with friendly staff and great facilities. Been twice now!

Plussat: Location and pool area is very good!

Miinukset: The hotel shows some wear and tear and ac in 2 of our rooms were very weak.

Plussat: Room features . Pool direct access !!!

Miinukset: No hot water . Breakfast food for Westeners