alk. 109 €
alk. 136 €
alk. 216 €
alk. 121 €
Näytä arvostelut, jotka mainitsevat
When I reserved, it says breakfast was included on the payment but breakfast was not provided.
The room I reserved was not the room provided at check in.
The location is outside of all the business of Reno that’s why I use to enjoy staying at this location
The room was nasty dirty. I called before arriving and was told the rooms had been thoroughly cleaned and disinfected. Well not the room I stayed in. Food on walls, spider webs with bugs on ceiling, little kitchen floor looked really nasty dirty. Bathroom floor looked as they someone got sick on the wall and was never cleaned. A hanger in the closed had what looked like vomit in it. The skirt in the bed looked like something was spilt on it but never cleaned. Also they started painting the room but never finished. The plastic bag wrapped around the smoke detector was not the only clue they started to paint but didn’t finish the job. Masking tape still on doors and walls. Didn’t paint the trim in the bathroom. No paint on one door, just the primer on the door when purchased from Home Depot. Not to mention the handle in the shower was being held on by I don’t know what, when I reached for it to get in the shower the thing well off the wall and the mold was nasty. Contacted the front desk three times about having the plastic to be removed from the smoke detector but they never came. I explained how dirty the room is and that they never removed the plastic. First response was - well would you like me to do? So I asked if it’s safe to sleep in a room without a smoke detector and he said no but never came to remove it. So called in the morning and asked they come and remove it but unfortunately building maintenance had just left the propriety so I ask them to have it removed before I returned back to the hotel that evening. When I arrived the plastic was still on the smoke detector called multiple to front desk with no answer went down to the front desk and nobody was there. At that point I gave up. Called again in the morning and informed them again during check out. I’m not confident anything would be done and it’s not like they offered me anything other than that same old I’m sorry.
The rooms were nice and the staff was friendly.
After traveling hours with kids when we checked in they gave us a room that was not clean from the people who stayed before :( The receptionist was friendly but it was very inconvenient because we were tired and had purchased dinner right before checking in and by the time we were able to eat it was cold. Also on my reservation I put that we had children and not even 10 mins after getting into our room we had a noise complaint. It was late when we checked in so I understood and made sure the kids were quite. The next day it seemed liked we had to walk around on eggshells :( We did end up getting another noise complaint as we were headed out to a indoor trampoline park because the kids were excited ( around 12 in the afternoon). At this point I was frustrated so I asked the receptionist if he could just move us because we have a two year old and as we have been trying to keep the noise to a minimum it was making the stay more uncomfortable than anything. Definitely not kid friendly! Pricey stay for not being able to relax and enjoy it.
It used to be a nice facility.
Original room they put us in had food crumbs all over. Was never cleaned from previous guest. The second room was not as bad, but still obviously dirty.
Clean. Good breakfast.
Pet fee is $65 and needs to be disclosed. Pool is out of order - same either lower rate or disclose it.
Reno-Sparksin kokouskeskus ja Wolf Run Golf Club (golfkenttä) sijaitsevat 15 minuutin ajomatkan päässä majoitusliikkeestä. Käytössäsi on business center, ilmaiset sanomalehdet aulassa ja kuivapesula-/pesulapalvelut. Palveluihin kuuluu ilmainen pysäköinti.
Perustuu 91 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
- Wolf Run Golf Club 2,4 km
- Meadowood Mall 5,7 km
- Bartley Ranch Park 6,4 km
- Fun Quest 11,2 km
- Nevadan taidemuseo 11,4 km
- Washoe County Library 11,5 km