Richfield hotellia

Plussat: Staff and bed comfort.

Miinukset: Extra loud people upstairs and in hallway. NOT HOTEL'S FAULT - just inconsiderate people.

Plussat: The staff was very attentive, polite, friendly, and informative. However, the protocols for cleanliness was a little questionable. The hotel lobby was nice, appeared and smelled clean. But, the room did not appear all that clean, the air conditioning system had odd smell. The bed was not that comfortable but the linens were clean. The hallway carpeting was soiled in spots. Overall the hotel, our room, needs a refresh. The restaurant next door, Steve’s Steakhouse, was the best thing about staying there. Highly recommend this restaurant, great staff and the food was delicious.

Plussat: Rooms was spacious and clean for the most part. The initial desk clerk was friendly on check-in and again at check-out. The location was convenient for what we were looking for compared to other hotels/motels in the area.

Miinukset: Breakfast (or serious lack of), the pillows are small and uncomfortable, sink was blocked and took a while to drain. Spent the second night awake thanks to the next door occupants fighting. The clerk we spoke to TWICE really didn't do anything about it!

Plussat: The location was great!

Miinukset: It was disgusting. Stains everywhere, dirty bathroom, and dirty floor. I was extremely disappointed. Most times we have a great experience! This hotel definitely needs some TLC.

Plussat: It is very comfortable but not really a romantic setting

Miinukset: It was all good

Plussat: Nice town and nice staff.

Miinukset: The carpet was not the cleanest.

Plussat: This Quality Inn was much higher quality than some others I've stayed in across the country. Staff was wonderful, room is exceptionally clean which is critical in these pandemic times.

Plussat: Perfect for a overnight stop, very comfortable beds!

Plussat: Nothing

Miinukset: Everything

Plussat: Fabulous complimentary breakfast. Best I've had yet! Also, the lady working the breakfast was so incredibly kind. Her customer service was wonderful.

Plussat: Clean and comfortable, as I expect. The staff, though, we above and beyond in so many ways. Cleaning staff helped find my purse. The breakfast worker was really a WAITRESS, making sure we had what we needed. Very pleasant stay. Price: BEST!

Miinukset: Nope. Loved it all.

Plussat: We loved our stay. The staff was friendly and helpful. The location was great.

Plussat: Everything. Staff was well trained and attentive. Free breakfast was much higher standard than usual. Clean. Safe area.

Plussat: It was clean, even the stairways.

Miinukset: I think the price is steep for a 2 1/2 star.

Plussat: Awesome Breakfast

Miinukset: Nope

Plussat: The pool was terrific. The staff was amazing. It was the perfect spot.

Plussat: Nothing

Miinukset: Room was old, not as advertised. Doors slamming in the early morning. Charged me for my dog.

Plussat: It was our first time to stay at the Holiday Inn Express. We normally stay at La Quinta because they are pet friendly. Since there was no La Quinta, I research other pet friendly hotels in the area. This one came up with the best ratings. When we arrived, I learned that they required a $20 per pet non-refundable fee. This was the highest priced hotel in the area and to add another $40 just because we have 2 well behaved small dogs was ridiculous. I have to say, that the desk clerk when we checked in was very nice, put us in a room to further accommodate our pets (close to the pet yard) and waived the pet fee due to my protests. He is a great asset to that hotel. The breakfast is great and much better than any La Quinta in which we have stayed. Obviously, the Holiday Inn Express is a bit more upscale from what I was used to with La Quinta. They don't need to add the pet deposit. I would switch quickly if that was the case. I hope Holiday Inn Express will consider the amount of business they could get if they would do so. This hotel was not very busy, and I suspect they could have done much better with a changed pet policy. Otherwise, a great hotel in an otherwise non-interesting part of Utah.

Miinukset: We were placed in a handicap room since it was closest to the dog area and not going to be used. The shower head kept sliding down making it almost impossible to take a shower without holding the shower wand. I put in a work order and they were going to get on it right away.

Plussat: Cleanliness

Miinukset: Not lot of breakfast items

Plussat: Clean Friendly Easy access from highway

Miinukset: N/A

Plussat: Very nice location! Friendly staff!

Plussat: Very clean and great pool and spa nice clean breakfast had bacon and biscuits and gravy cereal yogurts pancakes. Free comb at the front desk they give you razors or a comb tooth brush when you ask at front desk. K cup coffee pot in the room with k cup p

Miinukset: Nope

Plussat: Covid. No breakfast for me

Miinukset: Nothing. I will stay here again. Maybe when Covid is over.

Plussat: staff was friendly and helpfull

Miinukset: stained bed cover, bed very uncomfortable, online TV guide did not work, shower worked well, heater worked well. Room Smaller than usual ( single queen bed ) lighting was not very bright had to turn on all lamps for fair lighting.

Plussat: They let us check in early

Miinukset: The blankets had stains on them no elevator.

Plussat: Breakfast was promptly removes at 9 am. I came at 9:12. I asked for a muffin or Bagel they said sorry it is 9:15. They had yogurt cold boiled eggs apples cold cereal and juice and coffee. We arrived late at midnight bc we broke down which delayed our arrival time. We didnt have dinner. We showered and quickly fell asleep. I woke up at 9:04. Realizing that breakfast ended at 9:00 I quickly rushed to the libby to get something to eat hoping that they would understand that we got in late bc of the car issues. But no way. They had all of the warm offerings and muffins removed promptly. When I asked please can I have a muffin they said no.

Miinukset: The bathroom was dirty. There were hairs and poop present. Poop was on the toilet and the toilet bowl was filthy with black lines in it and the rim under the seat was filthy.

Plussat: Nice hotel right off I-70. Very clean and comfortable room . The staff is friendly and they offer breakfast ,

Miinukset: Breakfast

Miinukset: Parking was tight

Plussat: The staff was very friendly, very helpful! Breakfast was great! Lot's of video surveillance.... it felt very safe! Great art in the rooms! Convenient location right off interstate....

Plussat: Great hotel for the price! Convenient to the freeway, continental breakfast. I had a problem with the air conditioner and the front desk clerk came to resolve it immediately.

Plussat: Location

Miinukset: Plumbing problem caused some discomfort (leaking sink / wet carpet).

Plussat: Great location and very clean.

Plussat: Location, clean rooms Comfy beds

Miinukset: None

Plussat: Friendly staff. Good breakfast and it was free! Nice room. Everything was great!

Miinukset: Na

Plussat: Hot meal breakfast

Miinukset: Supplies. Only half roll of toilet paper Few pieces of napkins Maybe need to stock at least an extras

Plussat: Close to highway.

Miinukset: No... great experience

Plussat: Clean property great price

Miinukset: Lighting was low and a little hot AC took care of that

Plussat: Convenient access

Miinukset: A lot of transients hanging around the hotel making you feel unsafe !

Plussat: The gentleman at the front was pleasant and the beds were comfortable.

Miinukset: The bathroom smelled like vomit and even had drip stains at the base of the toilet. I ended up cleaning what I could with a washcloth and soap because I was too tired to change rooms and kept the vent on the entire night. How they didn't catch that is beyond me.

Plussat: Location and availability

Miinukset: Yes, this Best Western was the worst one we have stayed in. the sheets are thin and the mattress was really lumpy. The breakfast was just OK.

Plussat: Hot breakfadt

Miinukset: None

Plussat: We had an unplanned emergency in the area. The Staff and management of the hotel were very kind and caring during our special time of need. Very helpful to us, and others.

Miinukset: Toilet. Must have bought at Toys for Us. I couldn't get up without handicap bars.

Plussat: Nice location, clean ...great breakfast ..my family enjoyed the hospitality during our road trip stop! Beautiful views!

Plussat: I stayed one night and I arrived late and left very early. I just showered and slept. Left before breakfast. Covid safety was appropriate. I just wished masks were mandatory for all. I’ve made this same run alone, with the wife. Always stay here because it’s clean and seems safe.

Miinukset: Masks not being mandatory. Nothing to eat for early departures. No hand sanitizer around.

Plussat: The room was very clean and large with nice styling.

Miinukset: The hallway carpets and elevator were dirty.

Plussat: Dog friendly, updated rooms, good breakfast.

Miinukset: I was not told there would be a fee for pets even when checking in. The charge slip was slipped under the dog the next morning. Nor was that mentioned when making the reservation.

Plussat: Clean room, very nice pool and jacuzzi.

Miinukset: Breakfast selection was limited on this trip

Plussat: Room was clean and comfortable. Facility was convenient to our travel needs.

Plussat: Easy help yourself location

Miinukset: I personally couldn’t see anything wrong

Plussat: The rooms are very nice; clean and spacious.

Miinukset: Very noisy on the ground floor. We stayed twice on turn around trip. First time on ground floor; return time on third floor. Definitely recommend upper levels.

Plussat: Very clean

Miinukset: None

Plussat: The ppl in the room.next to us was loud all night. And staff did nothing about it when I called them

Miinukset: That staff could not shut the ppl up in the room next to me

Plussat: Beds were comfortable, dogs were allowed, quiet hotel and area.

Miinukset: The choices for breakfast were pathetic - very few items, few different types of items, advertised as a hot breakfast and was not at all (should be stated in online reservation). We stayed there before during COVID and there was much greater choice. No reason to stay at this motel with such a poor breakfast. That was one of the reasons we have stayed there before.

Plussat: Seemed like a good breakfast

Miinukset: While staff wore masks, many of guests did not which made it impossible for us to use breakfast room

Plussat: I was welcomed by James at the front desk. He was friendly, efficient and helpful with providing local dining options and discounts. The room was a spacious two-Queen bed room. There was a closet and roomy entryway.

Plussat: very comfortable bed

Miinukset: Bathroom a little dated

Plussat: Convenient location.

Miinukset: No

Miinukset: I didn't like that they made charges too my card without prior authorization and when I called to speak to them about it they wouldn't even listen to my dispute and hung up but not before telling me about financial hardships they are experiencing, which has nothing to do with me.

Miinukset: The pool was tiny. And the grab and go breakfast was disappointing. Not even milk or juice. I know it has to be different right now, but it was more of a snack then a breakfast. We had to go somewhere else to get breakfast.

Plussat: Did breakfast and it was acceptable in view of the covid19. The check in staff was 100 % ...very friendly..helpful...imformative. Treated exceptionally well by them.

Miinukset: Room was way to small. Picture said spacious 2 queens. Showed pic of a much larger room than in reality The beds were pushed so close to table in middle. That stuff kept getting knocked off by the pillows. WY to small for the queen beds. Also had asked cleaning lady for some extra towels when she made up our room.....we not only DID NOT get extra towels.....bit our used towels were not replaced at all. The worst part was the smell of unwashed body coming from bed near window. I had brought my own disinfectant....and glad i did. Because of the musty smell that filled the room. To say we were disappointed would be an understatement. I truly expected more from Marriott. All this may sound ..trivial to you. But please understand this. Whe we travel...we kinda like to stay at places. That are clean..cheery...and comfortable. Your Hotel met one out of three. As i am not used to staying in places that in my opinion are unsanitary...not what was advertised..and smells like unwashed body.

Plussat: The way they served breakfast during the Covid-19 crisis was excellent. Felt very safe with the food that was offered and the quantity was ample for all day when traveling. Thank You.

Plussat: Value, cleanliness and friendliness of staff.

Miinukset: None.

Miinukset: Very poor receptionist. Not helpful or polite at all

Plussat: This Hotel was one of the best I have stayed it

Plussat: Clean, quiet, comfortable

Miinukset: No negatives

Plussat: The staff was very friendly and the hotel was right off the freeway.

Miinukset: The room smelled like urine near the cooler

Plussat: Staff Cleaneness

Miinukset: N/a

Plussat: CLEAN

Miinukset: NO

Plussat: Great and helpful staff,room very clean and appreciated their effort to clean and sanitize the room

Miinukset: No fridge inside the room, Squeaky floor above my room,occupant of the room above checked in late and you can literally hear their footsteps

Plussat: The place was quiet, easy access to the room, the ice machine was close by. Easy check in & check out. Did not check out any amenities. Gas station close by along with fast food or restaurants. Easy access to the freeway & everyone on staff that I met was totally nice, friendly & helpful.

Miinukset: The breakfast I really cannot rate due to the fact that it was in a brown bag & I understand that. I would have liked OJ or tea. The breakfast sandwich was hot however didn't taste that great. Again with this whole virus thing going on I totally understand.

Plussat: Comfortable good breakfast

Miinukset: We heard every footstep up stairs

Plussat: Convenient location

Miinukset: Breakfast sandwich was super dry

Plussat: Breakfast was pretty good. Loved the passion fruit mango juice!

Miinukset: Maybe because I thought there would be a fridge and microwave, I was more disappointed. It was also weird having the coffee machine in the bathroom.

Miinukset: The evening desk clerk was very unpleasant. I asked about restaurants for dinner, and she handed me a paper showing all eating places in the area. There was no recommendations, conversation or smile. Extremely unfriendly, needs to work on customer service

Plussat: I was traveling alone. Felt very safe and secure. Had nice clean facility. Had good restaurants around the area. The breakfast in morning was wonderful.

Miinukset: My bathroom had a shower, not a tub. Wished there was a tub.

Miinukset: We had booked two night because of my Father’s funeral. We took our clothes with us so we could change for the viewing and left our shaving cream and expensive shampoo, conditioner and body wash and whomever cleaned the room threw them away. Made it difficult to get ready for the funeral.

Plussat: The breakfast was fine. The best you can do considering these times. I like the location and the ease of the in and out.

Miinukset: The remodeled shower needs a soap dish if you're going to have soap bars instead of dispensers

Plussat: Could not hear plumbing noise from other rooms - nice. Quiet room until the early risers get going. Hot breakfast included was good. Very clean.

Miinukset: No mini fridge; the doors to the rooms slam shut when closing causing other doors down the hall to vibrate, not great at 6:00 a.m., when the early birds get up; and the sliding shower door wouldn't stay on the rail ...

Plussat: It was an average stay. Rooms a bit out dated but comfortable beds.

Miinukset: The manager was rude while I was usuin6the pool. He asked me to basically leave so he could do some maintenance. At 1 in the afternoon on a Saturday. I was trying to relax and enjoy. I was disappointed in his attitude.

Plussat: Very nice hotel close to interstate good positioned, with nice rooms, good services and pleasant staff. Utah is great.

Plussat: The room was clean (linen, bedding). The motel was relatively quiet (no rowdy guests).

Miinukset: There was no refrigerator or microwave in the room. There was a mystery water leak in the bathroom that left a small puddle every morning. There was no complimentary coffee/breakfast (probably due to COVID19 restrictions).

Plussat: The staff was very kind and accomadating at check-in.

Miinukset: The rooms had a very old smell and funky odor. The beds were not comfortable. The shower had hair left over in it from prior guests. And the pool is not working.

Plussat: Room was clean. Staff was attentive and helpful. Newest and nicest Motel 6 that I have ever been to, but these positives were greatly overshadowed by the negatives.

Miinukset: Extremely noisy, lack of soundproofing and also crowded. Small room, hard bed. Had a very poor night's sleep for nearly $140! The most I have ever paid for a Motel 6. No coffee in the room.

Plussat: Bed was good. Towels were good. TV was good. It was quiet. Located in a good spot. The front desk gal was very nice and helpful. .

Miinukset: The place needs some love.

Plussat: Covid

Miinukset: Great value for the money

Plussat: The mattress was comfortable

Miinukset: The hallways smelled awful and the carpeting was dirty. There was an awful smell of cigarette smoke in the hallways although the rooms were okay. There were no shampoo or conditioners only hand soap. The clerk was very confused and required assistance.

Miinukset: The hotel is run down and dirty. Appropriate for the price.

Plussat: Room was clean but did not like the basement floor

Miinukset: No coffee in the room and the lobby did not have coffee until 0630

Plussat: The place was dirty. The hot tub was not working and we were not informed even though that's the whole reason we booked that hotel. The beds I swear come from the 1950s. Way too overpriced for the stay we had will not stay there again and definitely will tell people to not stay there.

Miinukset: The beds the pool the place they need to upgrade it starting with the mattresses cleaning the place up doing repairs that need to be done.

Plussat: The desk person was very apologetic that they sold our room and did not have two queen room to substitute

Miinukset: They sold our room on a very busy weekend and we had a hard time finding another one. We had to buy a cot for my child to sleep on. We rented this hotel because it had a pool only it was closed due to being inspected by the state.

Miinukset: Some shampoo would have been nice.

Plussat: Nothing

Miinukset: No ice

Plussat: Rooms very clean, service excellent and it was quiet cozy suite of the interstate 70, recomend it highly!

Plussat: Good price

Miinukset: There is no fridge and staff is never in the office and hard to find

Plussat: The flooring was nice and the room was fairly clean and didn't smell. Good air conditioner. It was quite the price was good

Miinukset: The clerk was not in the office and wouldn't answer the phone number they have listed for people to call had to go to their room to get any help to check in then when we wanted to check out they would not even answer the door the towels were stained the bath mat that was supposed to be white was Gray ewww.

Plussat: You get what you pay for, it is actually not expensive so I don't complain.

Miinukset: Kind of old.

Miinukset: The curtains are so thin the light pours in in the morning.

Miinukset: We had no service whatsoever the office there was never anyone in it

Plussat: The manager was nice

Miinukset: The lady that checked me in smelt like marijuana and they were never in the office and they did not give us the wifi password

Plussat: Nothing

Miinukset: Staff

Plussat: There were a couple issues and the ladies in the office were super nice to resolved them.

Miinukset: We originally were given the key to a room that wasn't even cleaned. The office ladies immediately resolved the problem. The new room, the door handle was backwards so I had issues getting in, but again the office ladies explained how to open the door so it was fine. This isn't the nicest property on the block but I have stayed here several times before on my way to Park City so I knew what I was paying for and you can't beat the price for a place that you are literally just sleeping at and then hitting the road again the next morning.

Plussat: Absolutely nothing

Miinukset: Filthy. Worried about bedbugs.

Plussat: The outside of the hotel looked nice.

Miinukset: The bedding hadn't been washed, the bathroom was ice cold, the toilet was broken, leaking and constantly running and we couldn't flush it and the staff refused to fix it until after check out after 3 days and wouldn't move us to another room.

Plussat: The staff was pleasant the night we checked in.

Miinukset: There was water leaking from the tub under one of the tiles in the bathroom and there was red stain on the sheets of one the beds. Also I ended up having to cancel two nights due to the fact our event and reason for going was cancelled. I was assured it was taken care of but then was charged for all three nights anyway. There was no one to speak to in the morning when we checked out. I called and emailed customer service numerous times and still haven’t gotten my refund resolved.

Plussat: Breakfast was great and easy, room was clean and as expected for the price. Great value.

Plussat: When we were able to leave.

Miinukset: This was the filthiest motel I have ever stayed in. Wreaked of cigarettes everywhere rooms office and outside. The chairs in our room we're so dirty and soiled. The bathroom ceiling had mold growing. Honestly just aweful. There was a car in the parking lot I covered in blankets I am pretty sure someone is living in and when we got to our room a homeless man was using the outside outlet to charge his phone...

Plussat: No, spoil creamer, not fresh, orange juice was frozen. When I got there no bath towels, hands towels wash cloth. Yes

Miinukset: No bath,hand, towels and wash cloth. Was ok

Plussat: The room was clean and comfortable the front desk person was great at check in

Plussat: NOTHING!!!!

Miinukset: The rooms smelled so bad. The carpet was so dirty I wouldn't walk on it without shoes and the chairs were the same. The bathroom door didn't even fit and wouldn't close. There were holes and paint missing on the walls. To many undesirable people just hanging around outside. even with our vehicle locked I still worried about someone breaking into it!! Don't waste your money at this place!!!

Plussat: It did seem fairly clean but that is the only good thing I can say.

Miinukset: Furniture in pretty bad shape! Bed very hard, with dingy sheets and no mattress pad! Soap horrible. Walls super thin, not at all sound proof! Neighbors were up and vey loud the entire night!!!! I think they went to bed at 6 am