Américas Benidorm Hotel

Staffs were friendly and provided good information/suggestions to our requests.

Asked for a late check out while booking but did not get a confirmation till an hour before check out. Would have preferred yes/no in advance or atleast reasons at the very end. Also there was a safe box in the room but were charging 4 BRL for the key. I could not understand the logic at all. 4 BRL is not a big amount and hotel could have very well included the rate in the price and offered the key to guest.

Staff were nice and very helpful, it had a pool on the roof, the room was a good size and quiet. The restaurant food was good and priced quite well..

The aircon wasnt great but eventually got the room cool.

Love the breakfast, though the meat provided is not lablled and found out the only serve pork based meat. If you don't eat pork, you may have an issue with breakfast.

Need to provide a hotwater, or coffee maker in the room.

Clean and safe hotel. Pool on the roof is nice but small. The most kind people were the ladies cleaning the rooms and gentleman at the outdoor. Good selection of fruits at breakfast.

We stayed at the hotel over two weeks, and got at first maybe the worst room of the hotel (3rd floor just above the busy street). After negotions we could move on the other side of the same floor. The standard rooms are very basic; no place other than your bed where to sit in the room. No way a 4-star-hotel. Towels were worn out to holes. Be aware that you need to pay extra for safety box. At breakfast same food every morning for two weeks, and juice more water than juice. If you make some agreements with the receptionists, please, ask it on paper. Otherwise promises may not become true.