Rochester hotellia

Plussat: Location, location, location.

Miinukset: The mustard yellow walls with electric blue carpeting in the halls is jarring to look at. But that's a fairly minor complaint in the grand scheme of things.

Miinukset: It was very cold in my room tried to turn up the heat but it wouldn't get warm in there.

Plussat: Location excellent, easily accessed form highway. Quiet location. Cooked breakfast food could have been hotter.

Miinukset: Everything OK.

Plussat: Kids liked the pool. Pool towels are rather thin.

Miinukset: Room wasn’t thoroughly vacuumed, especially between bed and wall. Also someone else’s popcorn was on the phone table.

Miinukset: I called before booking room and asked ab the policy for pool partys on april 26th i believe n the lady said as long as no more than 4 ppl stay night in room its fine i go to check in m bc i had more than 4 ppl with me bc they were helping me bring in my

Plussat: The front desk staff and breakfast were good.

Miinukset: The cleaning staff never took the food or garbage out of our room. Fresh towels and made bed but left all the old food, soda and garbage.

Plussat: Cleanliness and very comfortable. The breakfast included was amazing, could not believe how fresh everything was and staff was so helpful - I will look for this property everywhere I go now!

Plussat: This hotel is very clean and very good breakfest. Per the fair price and all of the nice services, i give excellent

Miinukset: I do not see any i not like. allover was very good. highly recommand.

Plussat: the location was great for what I was in Rochester for. the colors of carpet and the décor of hotel was good. the breakfast was great and the service was good, they made sure I had what I needed. nothing like good customer service.

Miinukset: just some arrangement of the room, but it was due to design of the room. so it was okay.

Plussat: The rooms were nice, modern and quiet, bed was very comfortable.

Miinukset: Breakfast area was chaotic, may be because of holiday time

Plussat: The staff were amazing! Very friendly, helpful and attentive to all our needs. Free breakfast had so many hot and cold options to please all the family members. Room was great, bathroom very clean, overall hotel was very nice, clean and welcoming.

Miinukset: Not a thing!

Plussat: Cleanliness. Smelled amazing ..nice staff

Plussat: Lobby/restaurant was attractive, parking was free

Miinukset: Where to begin... reserved a suite with 2 queen beds and a sofa bed, since we are 2 adults, 2 teens and 2 7 year olds. They gave us a suite with ONE queen bed and a sofa bed. Called down to let them know of the error. The employee said he'd have to call back once he found another room. 45 minutes later, no call. My husband went down and talked to the manager who offered $50 off a night for the inconvenience and assured us that the sofa bed would be made up while we were at dinner. Husband agreed (???). On our way to dinner, I stopped again at the front desk and asked about cots. She was going to charge us at first (Um, no) and then agreed to no charge. We returned back from dinner a little after 10 pm. Sofabed not made up. Called down and said someone would be right up. Called again at 10:30 and same response. Very nice manager came up but just assessed the situation. Called AGAIN at 10:45. Finally got sheets at 11. Air conditioning was spotty at best. Balcony door was so off the track that it took two of us to open it each time. Upon check out, we were asked about our stay. The employee offered us breakfast but it had just ended and he didn't have the authority to offer any other discounts. Just checked my statement- they didn't take the $50 off either.

Plussat: I love the location, close to quaint restaurants and shops. Amazing restaurant located in the hotel. And what a beautiful job on the landscape and curb appeal.

Miinukset: Was a little hectic trying to check in due to a wedding. The entrance way/ driveway is a little small trying to accommodate the hotel guest and the wedding party made it difficult to pull in, unload luggage, and get to the front desk.

Plussat: Cost us over $500 for two nights. That's a lot, especially when booking on line. I can't imagine what their walk-in price must be.

Miinukset: The price.

Plussat: Hotel location is beautiful, the beds were very comfortable. We checked in late, and the front desk was kind and provided us with earplugs to help mitigate the lack of sound-proofing in our room.

Miinukset: Staff were not forthcoming on parking situation -- it's free, no need for valet! Also there was a young wedding party staying at the hotel happening and we had a room above the bar--the room was not soundproof. Not the fault of the hotel but as we headed upstairs a young woman had passed out and nearly fell on us coming out of the elevator. The smell in the elevator was...unpleasant!

Plussat: Good location

Miinukset: Customer service is atrocious from booking. Broken phone never repair.

Plussat: This is a great place to stay for business. There are meeting rooms, downtown is less than a mile away and it's a nice walk. The pool and fitness center help to de-stress from the work fo the day. Service is exceptional - all staff were properly attentive, friendly and helpful. Room was very clean. Rooftop restaurant is nice. Restaurant downstairs is a bit pricey. Airport pick up and rop off available.

Plussat: The staff is friendly and helpful and the breakfasts were just the best! Lovely rooms and outdoor bar area. Such a nice place to stay

Miinukset: No

Plussat: Location

Miinukset: Staff was notcommunicative. There were multiple holds on my credit card for the room, despite it was paid for in full. Hotels should not be able to do this without bringing it to your attention first. Now I have to deal with numerous overdraft fees.

Plussat: Nothing the whole experience was such a let down.

Miinukset: we asked the valet how much the service was and he said free but we had to tip. We upgraded to a suite which wasn't any bigger than a regular room. Then there was a brawl during which my husband got knocked over by guests who had been overserved. HORRIBLE

Plussat: cleanliness, access, Consideration of the population they serve - set up was ideal

Miinukset: n/a

Plussat: The amenities in the room

Miinukset: The meats were all different versions of pork. Why not chicken or beef? What choice is there for non pork eaters?

Miinukset: They tried to over charge us after they already took my money off my card

Plussat: Spacious room. Beautiful lobby and dining/living room area.

Miinukset: lighting in the room is not warm. You need more table lamps. Better lighting in the kitchenette.

Plussat: Deplorable behaviour - management staff made racist remarks. I was denied access to the hotel unless I booked another extra room that was not even used. I was told I’d be refused a refund if I went elsewhere. My families stay was ruined. Altogether we paid over $500 for a two bedroom suite plus an extra queen room. And the rooms were dirty, non working toilet, blood on the carpet. Awful experience!

Plussat: Room was clean, comfortable, large. View was beautiful. Staff was amazing. Free happy hour BBQ with wine and beer on Wednesday is a detail to make this place stand out over all others.

Miinukset: Breakfast could taste a bit better and be a little quicker to restock.

Plussat: Nothing

Miinukset: Hospitality!!

Plussat: The place was conveniently located for where we had to go. The room was clean, spacious, and had a great view of the river.

Miinukset: My husband liked breakfast, but as a non egg eater I found it hard to find food that wasn't full of carbohydrates. That being said ... they had fresh blueberries and strawberries, a real treat.

Miinukset: Sound proof is bad. Easy to hear noise if people are talking outside.

Plussat: The location is fantastic for the University, and I actually got there using a local bus from the airport: It couldn't be easier. WiFi is excellent and the Breakfast very good, a large variety of things. The room is comfortable.

Miinukset: The bathroom was OK, but a little old fashioned and not really that comfortable, with the sink outside. There are some good deals, but the standard rate is pretty steep.

Plussat: The room was very spacious. We loved the breakfast. Little snacks left in the room was nice. Everything was very clean

Miinukset: I didn’t get to stay longer. We will be back

Plussat: Great location and I would stay there again at the same price

Miinukset: Night clerk did not put dog charge in when I checked in so I had to go back to have them charge me.

Plussat: My food was perfect the lady so nice and helpful I love this place

Miinukset: Cable I love univision and cable doesn’t have

Plussat: The bed was everything

Plussat: Clean. Quiet.

Miinukset: The breakfast that we paid for was worse than most continental buffets. Frozen potatoes were still cold. Bacon was overcooked and hard. Skip breakfast there.

Plussat: This hotel met the usual Marriott standards.

Miinukset: Everything was fine.

Plussat: Nice staff, Hotel employeee was very helpful.

Miinukset: A little overpriced and not happy about breakfast charges on top of higher room rates. Better research by me needed.

Plussat: It was a great hotel, to stay at to celebrate and start my 30th birthday, on the right foot.

Miinukset: Nothing, everything was great.

Plussat: Very nice newly refurbished hotel. Staff was very friendly and helpful.

Miinukset: First room was on highway side and noisy, but staff was very nice and changed my room

Plussat: Great location and very clean.

Miinukset: No

Plussat: Great Breakfast, awesome dog walk plenty of grass and clean, good central location for shopping within walking distance.

Miinukset: TV and internet could have been better, but free showtime and showtime 2 was nice.

Plussat: It was a well equipped unit including a full kitchen.

Miinukset: There was only one chair in the room for 2 adults, although there was a dining table.

Miinukset: Breakfast could be better.

Plussat: nothing

Miinukset: Arrived & our room wasn't ready, it was 6:30pm, they gave us a handicap one. It was dirty & disgusting. One bed was full of black hair, I got new sheets & made it myself. Both my husband and I had bed bugs, our legs are full of sores. Saw doc today.

Miinukset: breakfast was "OK"

Plussat: The hotel was very clean, bright and fairly new accommodations. The front desk staff very helpful and friendly. Breakfast was amazing. nice to eat outside on the patio. Close to shopping and restaurants.

Miinukset: The hotel was perfect

Plussat: Everyone was pleasant and very helpful they upgraded me and that was truly a gift thank you

Plussat: You have to try the bacon egg and gouda on ciabotta roll, it's awesome. Love this hotel. Will be back again for another staycation.

Plussat: the hotel was well done

Miinukset: the shower was very disappointing, small and plastic

Plussat: Clean

Miinukset: Nothing

Plussat: Very friendly staff. Very clean.

Miinukset: Bed and pillows very uncomfortable.

Plussat: Clean, nice decor, updated, comfortable, friendly and helpful staff, good location. I would definitely stay here again.

Miinukset: The location was great for getting to places like Starbucks and it was less than a 10 min drive to U of R campus. If you want to walk places this will not work. However with a car you can get everywhere easily.

Plussat: location we were there for a wedding.

Miinukset: The lack of consistent heat in the room. Walked in was 66 in room. Put the heat up to 70. Went to reception got back to room almost 1 am room was back down to 66. Through the eve had to keep raising the temp to keep room to 70. B

Plussat: Room, beds, pool, bathroom where great

Miinukset: Pillows are not good. Kid friendly hotel but no kids menu at restaurant. Made do with room service pizza

Plussat: Friendly service, clean facilities, great location.

Miinukset: Parking

Miinukset: Near the hospital so heard the ambulances at night

Plussat: Convenient to everything.

Plussat: The pool and fitness room.

Plussat: Enjoyed my stay. Had wonderful room staff was great

Plussat: Staff went beyond expectations to make sure our stay was comfortable. The rooms are large and very clean.

Miinukset: It's expensive, but at least the staff is ready to help out in any way.

Plussat: Proximity to scheduled activities.

Miinukset: No.

Plussat: The breakfast was exceptional.

Plussat: Shuttle service to Strong Mem Hosp. Folks working there at the front desk as well as cleaning people were super friendly and nice.

Miinukset: The restaurant was so loud and noisy with terrible music blaring that we couldn't eat there. The nearby restaurants were ok but not great.

Plussat: Location, friendliness of staff, cleaniness of rooms each day, awesome cleaning staff, so polite and accommodating. Front desk was awesome!

Miinukset: When I asked for a late check out, the staff forgot to remind me that the room locks automatically reset at 12:00. We were locked out of our room for a minute, but it was handled expediously.

Plussat: Staff was friendly and helpful

Miinukset: Housekeeping attempted to come in at 9am... the lobby was unkempt with to-go dinner trash everywhere when we checked in at midnight.

Plussat: Clean and modern. Comfortable bed and pillows.

Miinukset: Coffee in the lobby cost 2.50. Most other hotels have free coffee.

Miinukset: My boyfriend didn't like how soft and squishy the bed was, that is our only complaint!

Plussat: Nice nd clean

Miinukset: Room not big

Plussat: Comfortable bed and pillows. High end design that shows updates and attention to detail for the customer. Very friendly and professional staff.

Miinukset: There was absolutely nothing I did not like.

Plussat: Clean Quiet Comfortable

Miinukset: No

Plussat: Bathroom for disability

Miinukset: Internet was not available till following morning Hot tub was not working properly

Plussat: Beautiful hotel with friendly attentive staff.

Plussat: Everything! The location was good and the staff was friendly and helpful. The prices in the hotel restuarant for breakfast was reasonable.

Miinukset: No.

Plussat: Hotel was very clean, staff was friendly, location was convenient

Miinukset: My only complaint is that my boyfriend found the bed to be uncomfortably soft, he prefers a firmer bed but I was very comfortable!

Plussat: Clean

Miinukset: I was charged more than what I was quoted on booking.com

Plussat: Location for my guests close to my home. A lot of renovation in good taste. Safe parking.

Miinukset: None

Plussat: Clean and well kept. Staff was responsive to complaints.

Miinukset: Being a long term hotel, some of the longer term residents had zero problem smoking weed in their room. Not an issue until it comes under the door to your room where kids are sleeping.

Plussat: This hotel exceeded my expectations; staff was great, room spacious, location very convenient! Fresh fruit & oatmeal are vegan breakfast options. I will definitely be coming back!

Miinukset: There was nothing I did not like; these are merely suggestions. I would add almond milk as an option for coffee/breakfast. And it is very easy and inexpensive to use a vegan waffle mix. Everyone who eats eggs will love it and vegans could enjoy as well!

Plussat: Beautiful and clean rooms!

Miinukset: Too much noise. Woken up multiple times!

Plussat: Beautiful suite with everything you needed to make you feel as if you were home.Two bed rooms, sleepsofa, kitchenette, livingrm area and two fullsize bathrooms. Excellent suite!

Miinukset: Not as clean with kitchen appliances ie stove was attrociuos, oven evenworst! Cleaning staff issue was the worst. Staff didn't come in on the saturday when no one was in to do cleaning, but bombarded! Yes! 4 to 5 like it was a seige! On a sunday afternoon wedged the door and busted in! Not being able to communicate with my family and I who were a bit taken back and a bit shakened too say the least. Only thing said was" Is everything okay?" followed by when replied "Yes, but still pushing pass to check anyways with a yellow wedge jammed in the door to keep it openened. It did frighten my family as they ran through the rooms looking.When asked what are you doing? Supervisor or the one giving the orders said"I Don't Speak English!" I had to motion and try to get the lady who he shoved in to the bedroom who was kind and understood from my daughter and I a bit we were okay and a few towels and pick up dirty towels was all needed. And this was all on a Sunday afternoon. I spoke with staff at front desk the next morning about the situation to be told she apologized for the intrusion and that their are no male supervisors for housekeeping? Didn't know who that could have been. I should have called the front desk. Wow! Reslly?

Plussat: The hotel overall was cozy

Miinukset: When you call for extra items like towels they make you come to the front desk to get them.

Plussat: Staff are friendly, and do try their best. The rooms are large and the elevators fast. Parking is ample and it is located conviently near other amenities. Excellent aromatic soaps/ provided paper towels/ dish soap for kitchen

Miinukset: The hotel pool was cold despite being advertised as heated. The breakfast options are limited, but what they have they continue to restock quickly. The sofa bed had stains on it that could have been better cleaned.

Plussat: The location to everything and the home style of the room.

Miinukset: There was a problem with youngsters running through the hallways and the noise was very load. Also, some of the actions by these youngsters was well not tasteful. My sister tried to call the front desk to complain, rang for 5 minutes no answer.

Plussat: Spacious Friendly staff

Miinukset: - Laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean overall, especially the tub - air conditioning is either too cold or too stuffy

Plussat: Great clean room with nice staff. The breakfast was more than enough.

Miinukset: Na

Plussat: This property was sooo clean and they thought of nearly every detail to make our stay memorable. The suite we stayed in was like a bachelor pad and it felt like we were the first ones who occupied the room. The staff was friendly and the breakfast was great.

Miinukset: We loved this hotel so much that we overlooked a couple things. 1) the shower hadn’t been cleaned out as there was a used wash cloth bunched up in the little shelf and some hair. 2) Our king bed was broken and dipped down in the center of the bed really deep to the point I couldn’t sleep in it and had to move to the pull out couch. But at least we had a pull out couch! We overlooked these things because we truly did love this hotel and will be returning!!!

Plussat: 2 bedroom suite with kitchenette is convenient for family. Kitchenette is equipped with various basic plates bowls pans and utensils. Very helpful and friendly hotel front desk staff. Very hardworking and friendly lady named Celeste who prepares complimentary evening food and drinks and breakfast. These awesome staff bring the hotel to the next higher level. Also we enjoy the outdoor sitting with fireplace. The coin-operated laundry and dryer machines are new and clean.

Miinukset: The beds in both bedrooms are small. One looks like a double bed and Master bedroom has. Queen size bed instead of King.

Plussat: This is a newer hotel and it shows that it was designed that way. Great plush carpet and the rooms were mini suites with plenty of room.

Plussat: This hotel was great.

Miinukset: No complaints.

Plussat: The cleanliness and size of the room

Miinukset: Plates and cutlery used for breakfast is not environmentally friendly

Plussat: Staff and location

Miinukset: No

Miinukset: Evening food offering was far less than during our previous stay - noticed that most other patrons drank only, so also found the food unappealing. Not even any standard snacks.

Plussat: The cleanliness and friendly staff

Plussat: Cleanliness of the room and hotel

Miinukset: No

Plussat: Clean, comfortable rooms. Appreciated the laundry facilities. Great breakfast!

Plussat: Rooms and bathrooms were very good size

Miinukset: We were on the ground floor and could clearly and loudly hear the guests in the room above us walk around. This greatly disturbed our sleep. One of the guest rooms was icy cold while the other rooms were comfortable. Housekeeping didn’t empty the dishwasher, which we didn’t discover until our meal was finished - this solved the question of why were there only 3 sets of dishes!

Plussat: Immaculate hotel with the most pleasant, helpful staff you could want. Stocked kitchen makes it feel so much more like home. Great layout, wonderful space, comfy (firm) bed, and great vibe.

Miinukset: The one thing they could add? A hot tub. Otherwise, it was perfect!!

Miinukset: The pool was closed as they were doing renovations.

Plussat: Large sitting room separate bedroom comfortable bed clean rooms and bath great breakfast served helpful staff and pleasant to deal with.

Miinukset: No very pleasant experience on our trip back we stayed in another Homewood suites Hilton would highly recommend this chain hotels to friends

Plussat: Location was excellent

Miinukset: Internet was horrible

Plussat: My partner was not feeling well and the staff was absolutely amazing in helping him out. Kind and efficient. Free breakfast was good and coffee was delicious.

Miinukset: They need to install safety bars in the showers/tubs.

Plussat: Everything. Good breakfast and rooms

Plussat: Very nice breakfast.

Miinukset: No.

Plussat: Location in proximity to our needs. Cost was what was expected. Room and facility are well maintained and clean.

Plussat: The hotel is in a convenient location close to lots of stores and places to eat. Staff are friendly and hotel and rooms are clean and well kept. Good breakfast included.

Miinukset: Room was very hot. Even with the fan unit set to 65 F. Had to sleep with the window open for the room to be at normal room temperature.

Plussat: Great breakfast.

Miinukset: Hair on bedspread prior to my use.

Plussat: Good breakfast selection, staff were very helpful and friendly, a little ‘library’ shelf had books to borrow - our kids loved being able to choose a bedtime story each night. Less than 10 minutes from the Strong Museum. Microwave and mini fridge in the room meant food for young children could be kept easily. And you could request a 2 hour window for your housekeeper to come in. Would highly recommend!

Miinukset: Nothing

Plussat: Breakfast was great place was clean

Miinukset: We were in an annex building had to walk outside in snow to get to breakfast

Plussat: The hotel room was very comfortable and clean. The breakfast was outstanding!! We actually ate off real dishes, used real flatware and glasses. The food was delicious and the staff was very friendly!

Plussat: It is super clean, no fuss hotel. It has breakfast in the am and courteous staff.

Miinukset: I had a hard time with air flow in the room, but figured out the fan. It wasn't so bad for one night. Again it is pretty clean.

Plussat: Location

Miinukset: Thin walls

Plussat: Breakfast had plenty of options. We especially liked that coffee, hot water, and snacks were available all day long.

Plussat: Staff was helpful and accomdated me with my needs. My husband was in the hospital and needed a place to sleep and do laundry. It was clean and accommodations were good. Very convenient for where I needed to be.

Miinukset: I had to prop open the bathtub drain with a pen.

Plussat: the three Wonderful ladies on site they are the most kindest and very professional, always there to assist you in a heartbeat

Miinukset: Do not recommend Microtel. Pay more elsewhere. Be happier.

Plussat: Very skimpy breakfast options and rotten apples.

Plussat: It's very inviting and staff is very accommodating.

Miinukset: No

Plussat: Excellent hotel. Very clean and quiet. Nice warm homemade chocolate chip cookies out for the guests each night. Very friendly and helpful staff. Great value, and good location.

Miinukset: The only thing that I could complain about, is that my room key didn't work most of the time.

Plussat: Clean and very friendly and the the price was great!

Plussat: Our room was comfortable and clean. The staff is friendly and attentive. And every evening we were greeted with a warm snack/beverage reception... hot cocoa, hot cider with milling fixings, chili, etc.

Plussat: Friendly staff, room was clean and cozy, pet friendly. We brought our 5lb Chihuahua and he was treated very kindly by the staff.

Miinukset: For breakfast, I would have appreciated more protein options than hard-boiled eggs and flavoured yogurt. But I'm pretty fussy about that stuff, so I think that that is not of a personal preference. There was a pancake machine, which I think that kids would really enjoy. The were lots of fresh donuts and pastries, good bread selection, cereal, juice, coffee, etc. Plus the above mentioned hard-boiled eggs and yogurt.

Plussat: I liked how clean and big the room was and they let us check out a little late so my little one could nap they were great and friendly

Miinukset: I didnt like I could stay longer great place !

Plussat: Friendly welcome

Miinukset: mattress was hard

Plussat: Pillows were comfortable Staff very friendly Good coffee

Plussat: Classic architecture updated for today. Great restaurant too!

Plussat: Beautiful old building, clean, well-maifntained, attractively decorated, convenient downrtown location, very friendly & helpful staff , Comfortable bed, pretty room, nice bathroom.

Miinukset: Breakfast is included, but so unappealing that we went out. There are 2 good coffee shops in walking distance, so this is not a problem.

Plussat: Large rooms and a great friendly staff A great classic building with lots of character

Miinukset: The elevator needs to be cleaned up...and there is a stuffy old smell when entering the hotel The hardwood floor in the restaurant needs to be cleaned and polished

Plussat: Restaurant, bar and food were exceptional however very very expensive and doesnt open until 5pm...we had drinks and apps before a show and was very good...very close to everything in downtown core..staff were very nice

Miinukset: Elevator was broken had to trek 4 flights everytime we were in and out...zero amenities on site for the money ...building needs upkeeping ...the wallpaper is peeling ....the carpets are stained and worn...very basic place comparatively speaking ..motel 6 offers more ..continental breakfast was a danish and raisin bran cereal ...wifi is very weak and barely worked...couldnt get room service late at night ...tried ordering pizza from a local pie place and it never came..(about 12 at night)

Plussat: Breakfast needed more variety and needed to be replenished. On our first morning there wasn't milk in the pitcher and only a few pastries that were stale. The second morning there was some cold bagels but only cinnamon raisin which not everyone can eat.

Miinukset: The breakfast, everything else was great!

Plussat: I liked the the grand and old fashion look to the hotel. Old school with modern updates. Rooms were very nice.

Miinukset: The furnace/thermostat in our room didn’t kick on and fireplace was only for show. So that was kinda a bummer.

Plussat: Location, free parking and generous sized rooms.

Miinukset: I would have liked a mini fridge in the room.

Plussat: Breakfast was nice, however, there could have been some variety from day-to-day.

Miinukset: Phone chargers in room. All outlets were used.

Plussat: The restaurant

Miinukset: Toilet is low hard to get up

Plussat: The People. At first glance, Rochester is not a city that you would expect to raise the kind of folks that can fundamentally transform a travel experience...I should not have judged a book by its cover. Unequivocally, the employees here are the best.

Miinukset: Nothing. Everything was incredible, there wasn't a single hiccup - every employee treated you like a VIP. The rooms were spotless, the common areas were pristine. Keep up the amazing work.

Plussat: Warm, clean, accommodating (no refrigerator, but they delivered one). Water was hot! Tub and shower where great. Windows open.

Miinukset: Complementary breakfast was lacking for the price. No microwave was a bummer (we brought food). Firm beds.

Plussat: Free continental breakfast. Could have some more selections, but then it's free so I enjoyed it. The coffee is great. The decor is fabulous and the staff over the top. Comfortable bedding and a large quiet room with kitchenette. We stay here every year and like it - oh, and free parking and the BEST steakhouse in ROC.

Miinukset: Fresh fruit plate on the breakfast would be nice.

Plussat: I did like the decor inside the hotel, it looked upscale, welcoming & clean. Also the staff was generally very nice and friendly.

Miinukset: I will never stay here again because of the location & parking. You have to park in the parking garage & walk up the alley to a very poorly marked walk-in entrance. It's a hassle to get in & out. Parking was $16.80 for one night.

Plussat: The staff was lovely.

Plussat: big room---the kids were able to spread out----great pool & we all loved the cook to order breakfast. The staff was so friendly & helpful

Miinukset: the location was not great--not a great neighborhood

Plussat: The lobby area/fireplace area were modern.

Miinukset: The room was so outdated and looked like an inner city, low class apartment. There was something on the wall by the mirror. It just wasn’t worth the price.

Plussat: next door to the gala I attended ... nice and convenient.

Plussat: Staff were very helpful and friendly. There is no additional fee for parking. The room was very spacious and comfortable. The location is close to museums and Blue Cross Arena.

Plussat: the staff was delightful, helpful, friendly, kind

Plussat: Facilities and staff.

Miinukset: No dislikes.

Plussat: Staff very friendly and place was very clean

Miinukset: Cookies were not ready for checkout. Lol everything was great.

Plussat: Location Very nice staff Good variety of breakfast

Plussat: Staff was always freindly and helpful. Gave suggestions on things to do while in Rochester.

Plussat: Best hotel breakfast! Quiet and clean rooms.

Plussat: Huge room ,good breakfast-

Miinukset: nothing

Plussat: Great breakfast, clean rooms and comfortable beds.

Miinukset: Front desk staff could be friendlier.

Plussat: Good breakfast, convenient location.

Miinukset: Rooms need exhaust fans in the bathrooms.

Plussat: Nice and clean staff where great and friendly

Plussat: Easy check in, friendly staff and amazing hot breakfast.

Miinukset: The room was not up to Hampton standards. It was small, older decor and backed to a restaurant and car wash. Noisy for early morning as it is on a main road.

Miinukset: I booked this hotel on line and paid for it. When we arrived at the hotel at 2:50 pm check in and someone told us that our rooms are not ready. We waited til 3:04 and then I went to talk to hotel employee and I told him is 3:04 and we had not go

Plussat: The staff, especially those we dealt with at the breakfast station, was phenomenal. My child has significant food allergies and they happily made food fresh for her to ensure that there was no cross contamination.

Miinukset: The room was ok... slow running bath drain, found children’s toys from the last guest under the bed.

Plussat: Pool was good. Good variety of food on breakfast buffet. I liked that they had skim as well as 2% milk, but didn’t like the taste of the orange juice. Oatmeal with mixed dried berries was very good. Beds were comfortable. Everything seemed clean.

Miinukset: We stayed during unusually cold weather. Although the room seemed warm enough, the window did not seem particularly weather tight.

Plussat: The women cooking the breakfast was so cheerful had a contages smile.

Miinukset: Hot tub is being removed from property that was one of the main reasons we came. Staff had no idea it was being removed and when the supervisor was involved she blamed us and lied saying it was on the website which we showed her that it was not.

Plussat: Looks fairly new. Very roomy. Good breakfast. Good location

Plussat: breakfast and pool were great!

Miinukset: hot tub was out of commission

Plussat: Pool was a plus but was disappointed that the Jacuzzi was out of order/under construction.

Miinukset: Staff was very accommodating , polite and honored an extra hour to ck out . On New Year's Eve they even put up with the loudness in the lobby. !!!!

Plussat: EVERYTHING

Plussat: see above

Miinukset: It's a bit tricky getting to the entrance. I started to park in the hotel next to the Hampton. Luckily I noticed the sign at the end of their parking lot.

Plussat: Everything was great. Lots of amenities.

Miinukset: The bottom of the tub was narrow. Your feet would touch the sides which would be rounded. Was afraid of slipping. Also, the maid staff seemed to disregard the Do Not Disturb sign on our door. Several times when we came back to our room it was clear they had been there.

Plussat: The staff was very friendly.

Miinukset: I did not like that there was no guide on the TV. I also had hair on my towels, and bed spread. The last night of my stay, my washcloths were not replenished..leaving me with none.

Plussat: The cleanliness of the lobby.

Miinukset: Room was filthy: white dog hair on bedspreads. Residual fecal matter around toilet base ~ all week ~ never cleaned. Soap dish has a packaged soap bar resting on top of a filthy soap dish. Everything was filthy. pathetic and unhealthy environment.

Plussat: The staff was wonderful.

Miinukset: Nothing

Plussat: clean and newly renovated plus breakfast included

Plussat: Fair price, good service.

Miinukset: Weird sliding door that slid one way to close the bathroom and the other to close the closet.

Plussat: The inside makes you feel you are in a tropical area, loved it! Also had a feel like being on a cruise ship. Very cool.

Miinukset: Zero.

Plussat: The rooms and staff are great!!!!

Miinukset: No everything was great!!

Plussat: Would not accept the reservation you made for us.

Miinukset: Did not like anything.

Plussat: The staff were friendly, and the rooms were beautiful.

Plussat: Complimentary cookies are tasty.

Miinukset: The room was damp and had a very strong disinfectant smell. Though the hotel wasn’t busy on a weekday night, the room we were given shared a connecting door with a group of unsupervised young boys who shouted loudly and roughhoused until after 1 AM. We called the front desk twice and asked them to quiet down several times but the noise continued.

Plussat: Indoor restaurant and bar, warm cookies

Miinukset: None

Plussat: The location was great. The bar was great. the accommodations were fantastic. Had a great time.

Miinukset: Not really, but I do coffee and the coffee in the lobby could be checked more. Each day we ran out of coffee.

Plussat: The inside was a surprise. I loved the botanical garden appeal to the hotel. Overall the hotel was clean and loved the pool.

Miinukset: Something weird I experienced at this hotel was one of cleaning young ladies put the do not disturb sign in front of the door. When I clearly put the sign behind the door. When we came back the room was not cleaned and we didnt have fresh towels..

Plussat: location was great

Miinukset: no

Plussat: I loved the atrium and how the room door opened up to the atrium. The small restaurant served reasonably priced food.

Miinukset: No microwave in the room, it was difficult to balance the two separate controls for the heating system.

Plussat: The pool was nice, cookies great. It was noisy.

Miinukset: Too noisy. Hallway noise, noise from the road.

Plussat: The location was great for the wedding I was in Rochester for. Bar was nice feature. I also used the work out area found it clean ...well equipped.

Miinukset: Was disappointed somewhat with the actual pool size.