Fh55 Grand Hotel Palatino

This hotel previously had guests which had the coronavirus which was off putting. Probably best to stay somewhere else. The room we were given was 2 single beds pushed together not a double bed and it didn’t match the photos on the website. We got moved to a slightly better room but only after some hassle and moody staff. Okay location but for the price you couldn’t stay somewhere else.

Staff weren’t they friendly or helpful Out dated room which didn’t match photos Loud chamber maids Carrying out maintenance work at 7:30am hammering/work men shouting in bedroom next door Tried to give us a small room with two single beds pushed together rather than the room we paid for

After checking in the hotel, that we found out this hotel got two sick flu people confirmed. But no body informed us. It is very risky to stay in such a hotel. We just saw several journalists standing in front of the hotel. But NO ONE said anything. Even the front door service. I am very disappointed with this. And the cleaning lady was not doing her job at all. We even never had the second towel and soap. WHAT the hell! Too bad! It was my worst experience in Rome.

Cleaning

the hotel bar was the only place where the staff are friendly.

The hotel had two people who were affected by the coronavirus and we were not informed in fact when we asked why we were not told after a load of journalists were outside who told us and made everything uncomfortable they answered that they were not required to tell us. Not only that gives the negative review. We had two rooms and one room was fine but the room i was in had a constant smell which was vile when complaining about it the receptionist seemed confused. At this point everything said by us to them seemed pointless.