Hotel Orazia

The staff were great, lovely and understanding and helped with an upgrade as we thought the first room was too dark and when the window was open there was a bad smell from outside which looked onto a small central area. But did have to pay extra for this though. The staff were also great with recommendations for places to go and organised a private taxi to the airport. The breakfast lady and cleaning lady were lovely too and the rooms were spotless. The continental breakfast was good, pastries for my mum were lovely. It was also 15 min walk to colosseum or central town and train station. Overall best things about the hotel were the staff.

The standard room was not up to a three star hotel, dark and a bad smell from window open. I saw the classic room, still not up to standard just an extra bed and up a floor so slightly more light. Still same internal wall view. The third, a superior room had wallpaper that was very old and damaged in places. The furniture definitely needed an update. The water pressure wasn't great and the water didn't say hot if shower after 9.00. We thought about leaving and booking another hotel but the lovely staff and spotless cleaning kept us there. The building from the opposite side of the road looks beautiful from the outside but inside defiantly needs a renovation. We did walk past a couple of open rooms that looked a lot nicer than ours though so maybe renovation has started and because we booked late they were the last resorts. The old fashioned lift was scary for me but my mum loved it. We didn't check the area properly before booking and it feels like you're in a busy European city which is a little dirty. But we had stayed in a beautiful 4 star hotel overlooking the bay of Naples the week before, so maybe we were just a little spoilt before.

The staff came in everyday and cleaned the room, made the beds, and changed the towels! It was a very clean hotel. The staff was also helpful with providing information and they even called us a taxi very early in the morning when we had to get to the airport.

One morning I woke up for breakfast, which ended at 10:00am. I was there around 9:50 to grab something quick before I headed out for the day. All the food was still out, but they said I was unable to eat because they were going to start cleaning up, even though there was still 10 minutes of breakfast time left.