Hotel Villa delle Rose

The breakfast staff were great and there was a good selection of food.

Reception staff could do with customer svc training. We paid the same price for 2 rooms. One was comfortable the other was cramped with 2 single beds and 1 camp stretcher and a day bed. The plug in the basin was rusted open, the shower was broken and sprayed all over the bathroom & the toilet kept blocking. Had to move beds to access 1 available power outlets for charging phones and cameras. When querying the condition of the room the reception staff had a real attitude and was uninterested.

The location

The room we booked was given to another customer and we had to have 2 rooms instead of one so i couldn’t stay with family in the same room. There was no fruits in the breakfast. The staff in the bar refused to fill our bottles of water and tried to force us to buy mineral water