LHP Hotel Siena

Location - great spot right in the heart of downtown Rome.

When we checked in, the elevator wasn’t working so we had to walk up 4 flights, it was 35 degrees Celsius in our suite, the air conditioner was not on and no instructions were provided on how to operate and cool the suite, nor did they advise us how to call the lobby for assistance. I tried to go back to the lobby, however the hallway fire door to the section of the hotel where our suite and another room was broken, so you could not exit once it was closed. Our family was locked in our suite with no way out in sweltering heat, and no one answering our banging on the door trying to get out. We pushed the fire alarm, heard no alarm, however finally a bellman let us out after 5 minutes. Upon telling the front desk of our threatening and scary situation, they accused us of breaking the door and setting off the fire alarm to the entire hotel. It was not until the front desk was shown the door didn’t work, did they acquiesce and try to find us a new room. Since they didn’t have another suite to accommodate our family of 5, they offered us their annex - which is 3 rooms next to the hotel that appears to be for spillover. Having 2 of the 3 rooms next to each other and effectively our own wing was nice, however our family couldn’t stay in one suite and my wife and I had to split up with our kids. 2 of the 3 rooms had air conditioners that leaked onto the floor. All in, not the greatest experience and appreciate their effort to try and fix a horrible situation, however the attitude and lack of apology will prevent us from ever staying at this hotel or any of their affiliates.

Good location but this is the only good thing

No air conditioning although it’s written at Booking.com. The staff was unkind