NH Roma Villa Carpegna

Nothing

We stayed here for a family trip. Booked 3 rooms for 3 nights. The hotel is clean, not very well positioned ( far from all attractions and a bit in the shady part of town), which I did not expect for the price they charge. The hotel staff is extremely extremely rude and don’t have a clue about service or how to deal with customers. They treated us like we were trespassing the property every chance they got. One day we were on the porch for the afternoon, spent a lot of cash at their bar. Then my sister came back from the city with a bottle of water in her hand ( that she bought on the walk back, not in the hotel). The waiter came out shouting in front of everyone that we cannot stay there if we didn’t buy the water from their bar ( same waiter that has been serving us all day and was aware of the value of our bar tab). It was extremely embarrassing! There are a few of the same stories during the 3 days where the service staff was outrageously rude to us! I would suggest choosing a different hotel that appreciates the customers that spend money with them!