Cardinal Hotel St Peter

Had a balcony, good taxi service and close to The Vatican.

Had no bath mat for the first two days. Shower curtain was vile and very annoying when trying to shower. Requested milk for our tea/coffee facilities in the room and was charged. The tea and coffee was not replaced each day. One of the reception staff was rude and condescending.

Nothing at all. This hotel is in an awful location that felt unsafe. Far from Rome but closer to the Vatican. 2 stars rather than 4 stars. The pool was so old and the water looked like soup that I didn't dare go in. I would not eat breakfast as no healthy options and if the standard of staff was anything to go by, I couldn't trust the food hygiene. Staff seemed to be weighed down with unhappy customers so they could not be bothered. I had to phone down to turn on air conditioning and change the minibar. Not working in 33-degree heat! THey were probably hoping we would not use it to save on electricity. The room was dated, needed repair (bathroom tiles cracked and magnifying mirror hanging down and really old.

For anyone reading this review be wary of the good reviews about this hotel. I wonder whether they are authentic customers reviewing the property. We chose this hotel because we needed a pool as it is so hot in Rome but the hotel was so awful, we avoided being there and really used it to sleep. Ambience depressing, food cheap and bare minimum. Rooms dated. They are flogging what they can out of this hotel and clearly won't invest in it. The staff don't smile and don't like customers, particularly on reception. They are probably worried that a complaint is coming their way. Or maybe they are tired of requests to turn on air conditioning because you cannot turn it on from the room. The local train was not working so no public transport available be prepared to spend a fortune in taxies. The area seemed dodgy too so happy to dive into a taxi. There were 3 strange men hanging around our lift on our floor every time we walked out. Day and night - over 4 days and 3 nights. My kids felt unsafe walking past to get the lift to go down to the pool. I wondered if they were waiting to rob rooms as they seemed to come off the street (young men in 20s). I complained to reception and she sniggered and said everything was fine. When pressed she said that they were police but refused to tell me why they were there. Whatever the reason, they seemed complacent about how their presence made their international customers feel. Why would anyone want to stay in a place that has a security threat on the floor where your room is? I complained to booking.com and got an email back doing nothing at all. They should compensate and remove this hotel from their site. I use booking.com allot but will not be using this service again as a result. False advertising.