Vatican City Holidays

Old hotel and terrible service. I had a horrible experience with hotel Vatican City Holidays.   At 11:30pm we took showers to prepare for sleep.  The hotel room had a leak from a broken pipe and half the room was under water including half the bed. There was water also all around the electrical extension plug that was running the refrigerator, coffee machine, and air conditioner.  All of which were running while the plugs sat in water. We had to use towels to capture dirty water on the floor and ring them out in the toilet. The hotel manager came only after 40 minutes. He was not prepared to handle problems at all. He said that he can’t reach anyone at booking.com to help our situation and he can agree only to give us the price we paid for the room one month ago. As you guess for the price you book a room a month ago, you can’t find same service at midnight of the same day. We tried to call too booking.com but no one answer. We spend money for international call just waiting on phone. By now it’s after midnight and we have no place to stay. We had to take a hotel with lower category. I have asked booking to refund our money back, but still no result.

The start was bumpy, we did not know how to get in and the landlord was not reachable.

The A/C turned on whenever it wanted, no way to turn it off, the breakfast offered was poor.