Villa Borghese Guest House

Pretty room and the hotel is in a very convenient position. They give you water and snacks for free which is great. The guy serving breakfast was really friendly and nice.

Room 6 was too noisy!! It was right next to the breakfast room and I woke up as soon as they brought the croissants at 6 in the morning. Also for some mysterious reasons they leave the radio on in the breakfast room so i had to get up to switch it off. Finally I could not find any fresh croissant the last day because people from another hotel had come downstairs and had eaten them all. This is not professional! Hotel customers should come first!

- problems with the coffee machine - only italian coffee available - very slow in serving coffee - they never removed the garbage from the room. We had to put the bag outside. - they never cleaned the room - unless somebody was check-in; nobody was never there to assist us - we couldn't pay by credit card because the machine was broken - we couldn't leave our luggage at hotel after check-out. They don't have this service. - the heater was on even if it was hot outside.

Only the room, and the lady day person

The hotel is in a building that you enter into a dark empty entrance hall little scary. We walked up about 2 flights of stairs and found a door slightly ajar on the door was a small plate that said Villa Borghese resort. The othe problem was when the night clerk. He said he needed us to have the money for the room that night. It was the end of the month and they needed it for bills & it needed to be cash. We told him no we would pay by credit card. He said no credit card it had to be cash. Later I was in the hall by the desk which was about 3 ft from our door. He was telling two girls they need to pay cash.Then later I heard him tell a couple they needed to pay cash. It is stated they take credit cards in their listing.

The room was very clean, the day manager was nice.

Carpet is seriously worn. Night manager said I could not have beer/wine in my room. They couldn't get me the correct password for the internet. The night manager was displeased when I came in at 3am. No english language tv. breakfast not good. Picture on site nothing like room I got.

The room was nice and the staff even better.

The absolute worse thing about the hotel was the lack of cool air. The AC didnt blow cold air at all and would turn itself off after an hour and never turn back on so we sweat most nights. The building the hotel was in was also very noisy. Children were screaming out the window well past 11pm.