Homewood Suites by Hilton Sacramento-Roseville

The location

The staff was rude

Great idea of offering complimentary appetizer and drinks on weekday evenings. I particularly love it that they have hot water and real porcelain mugs provided all day, including at breakfast time. I hate to drink hot tea or water from foam cups, as you know you may get a cancer from those. I like that the hotel has several entrances, so it's convenient, no matter which side of the parking lot I parked, I could find the nearest entrance to get in/out. This is important especially I always carry a lot of stuffs to/from my car. I've got a kitchenette in my room, with full gas stoves, a microwave and a proper sink, with plates and mugs, etc. It made my life easier when I needed to heat up my leftover food from outside, or to just make my cup noodles. I liked this feature a lot. Breakfast spread was of good variety, although I'd like to recommend to add almond milk to the drink section for a vegan like myself. Parking lot is big and safe.

The most disappointing issue was the hotel totally ignored my request for "A quiet-facing room, on a high floor, far away from the pool, and near the elevator". I had wrote that on my booking request, AND had emphasized to the young lady front-counter staff who wears dark-framed spectacles, short and dark-haired upon my arrival when I dropped off my luggage since my room was not ready yet, AND I also mentioned that again to the gentleman at the front counter in the evening when I came back to check-in. The room I was allocated to was totally OPPOSITE to what I requested. Besides the fact that I was placed on the 3rd floor, which was alright, as it's considered "high" for a four-story building, my room was exactly right by the pool, very long distance away from the elevator, was right in front "Storage Room". The first moment I opened the door of my room, I heard the screaming kids from the pool. So I picked up the phone, calling the gentleman at the front counter. I asked how loud the pool area usually be, as I expected to be on a completely different direction of the pool. He said very casually without the slightest concern in his voice that "Oh, it should be OK as we're quite strict about our pool hours, etc." What I am asking here is to first trying to accommodate what the guest asks. If you can't, you MUST explain it to the guest directly, before he or she finds out. In my case, I was too tired to ask him to move me to another room as I got huge suitcases and multiple bags with me, and I travelled alone. My room door has a gap. I was fine that the light from hallway shined through at night. But what I did not like about it was so did the noise from outside the room. When the people next doors opened and closed their doors, I felt like they're opening mine. It was that loud.

Friendly staff, great location and great breakfast

The tiles around the bathroom shower needed some work.