Upper Canyon Inn And Cabins

Nothing really

Dirty rental, expensive, poor layout, insects, smelled, poor stocking, dirty dishes, old-outdated rental, poorly maintained.

The coziness of the room, fireplace, hot tub, and location in Ruidoso was very nice!

The customer service could have been better and friendlier. Would’ve been nice if they offered something special for those celebrating an anniversary. The towels were rough and the area was not good for cell phones.

The location was the only reason to rent this property.

The Upper Canyon Lodging manages four properties and gave them the benefit of the doubt, but never again. The owner was above and beyond rude. He doesn’t value his customers and fails to acknowledge any complaints. When I checked out I informed both him and the manager how dirty the room was and inquired what was housekeeping’s responsibilities if the customer was responsible for cleaning the property. The manager was defensive and the owner was extremely unprofessional, even stating due to my complaint I was not welcomed back. I have pictures of the room and provided them to the owner and he still refused to accept what should have been the companies responsibility. The room wasn’t dusted, the jacuzzi tub was dirty, the closet was filthy, the bathtub had mold in it as well as the shower curtain. Also the bedding wasn’t washed and smelled badly, thankfully I had my own blanket. When I arrived the recliner was visibly broken, the manger and owner stated “well housekeeping doesn’t sit in the recliners”, I informed them both that I hadn’t sat in it either, it was visibly broken. I wasn’t asking or even insinuating I wanted a refund, although that’s how the owner treated me, I simply just wanted it corrected for the next customer and an apology would have been nice. Instead I was attacked by the owners unprofessional demeanor. If you’re looking to rent a cabin or lodge, please consider saving your money. There are dozens and dozens of beautiful properties available elsewhere. When we travel the least we expect is for our room, lodge or cabin to be clean. It’s unfortunate that Upper Canyon Lodging Company cannot provide this to their customers. This company manages Upper Canyon Inn, Whispering Pine Cabins, Canyon Cabins and Shadow Mountain Lodge and Cabins. Do yourself a favor and save your money.