Hotel Horus Salamanca

Cleaniliness of rooms, good beds, comfortable rooms (carpets a bit worn) ease of access to City Centre, closeness to shops, swimming pool, good value overall.

Reception service poor, long waits and some staff lacking in courtesy- even after being kept waiting for a very long time broke of a brief enquiry from me to answer phone - long phone call, and on another occasion to attend to senior member of staff (manager?) in the back office despite having just apologized for keeping me waiting- the conversation with manager was nothing to do with my enquiry, put phone down on me in middle of conversation when I had reported total electricity failure in my room. Not enough staff on desk for a lot of the time and some staff lacked basic custom awareness and courtesy. Breakfast 15 minutes late one morning. Too much choice at expense of quality at breakfast. Coffee very poor.

The extremely helpful attitude of the staff - we arrived at the same time as the Tour d'Espagna cycle race and were directed at no charge to their underground car park to avoid the crowds. The restaurant quality which I criticised on our previous visit was back to normal high standard.

It was a well run hotel, with friendly staff in a good position to. Salamanca. The special menu we had - 7 courses was excellent.