Residence Inn by Marriott Salinas Monterey

Everything. Once arriving at the hotel, we could overwhelmingly tell the hotel was being neglected. Trash overflowing from cans and scattered across the parking lot was the first sign to run. Second was the cleanliness of our room. The room we arrived to (@1:00 am, early Saturday morning), at first glance was ‘clean’. Once settled in and now around 2 am was my first attempt at a shower. Upon entering the bathroom and the shower specifically; you could tell was either never cleaned between myself and the last people to stay (someone’s hair from the last stay was still on the floor of the shower with both dead and alive spiders in the bottom of the tub) or was just carelessly passed over and not payed any attention to. Arriving late and tired after a five hour drive from souther California, made me not want to deal with it at the time. In my thoughts the logical thing to think is that they will come in and clean when they make their daily cleaning rounds. After being away from the hotel from about ten am to roughly six pm, we noticed our room had not been touched since we had last been in. I took this matter to the front desk and to the receptionist their only to be told that the Marriott, more specifically the residents inn was not a full service hotel and no one cleaned the rooms on a daily basis and that it was my fault for not telling them when I noticed it. I was then given the option of cleaning my own room with cleaning supplies provided by the hotel or I could move rooms. I chose to move. At the time of writing this, I have contacted the Marriott customer service only to find out that I was lied to straight to my face. That this is in fact a full service hotel and that my room was neglected. Needless to say this has been a pretty bad experience for me and my family and no one deserves to have this happen to them. I will most likely never stay at this specific hotel again and will question staying at another residence inn.

Not available at checkout

Heating unit for room non working....staff offered extra blankets