Portaventura Hotel Gold River - Theme Park Tickets Included

The location next to the park

The room was very basic, there was unpleasant smell from the buthroom. Breakfast without vegetables at all

The location of the hotel at the entrance of the park Beautiful hotel buildings specially the outside Great buffet The them parks are nice and well decorated. The show at the closure of the park (11:30pm) is fantastic.

- Service is bad, you have to wait one hour in line everyday at the reception front desk since the same employees sell tickets for the parks. Even though they have a second reception desk that is not used. - I had an issue with the AC they did not fix it the first night then they told me to change the room without offering any help. I had to move my stuff to a different building. - No drinkable water in all the parks and guess what the price of the small bottle of water is 3.60 euro compared to 0.90 outside the park. Prepare yourself to spend a lot of money inside the park. - No information desk in all the parks, every time you need something, you talk to the employees of the restaurant and they tell you go to the main gate which is 30 min far. I told my son to meet me somewhere in the park and he did not show up for 45 min. I couldn’t find one employee to ask for help. And I asked a restaurant guy that I need help, guess what, he said go to the main gate. - multi layer of express lane. Max, gold, fun max... etc $$$$$ and without them well you have to be patiennnnnnnnnnnnt and wait an average of 1h min per ride. All and all the experience was good. The kids had fun and we would come back. It is to bad that the base is good but the human factor is poor.