Staybridge Suites San Antonio Downtown Conv Ctr

Room was very spacious and the sheets were extremely comfortable. It was very nice and cool after coming back from a hot concert .

It was a rocky start at first, my husband, friend and I were waiting at front desk for about 10 mins till I had to find someone who was just sitting in the dining area then the booking dates were wrong which was fine cause that was my fault, however, when asked to cancel even though it stated could not make cancellation and that will be charged booking.col clearly stated that they would contact the property, but the staff (couldnt remember her name) said that they couldn’t do anything cause it was booked by a third party regardless if they took payment or not. Paid for the current night, and requested cancellation even though it could be 24 hours. When I went to check out the next morning Vanessa was there and I asked if it was possible to cancel the reservation that was placed wrong and hopefully not get charged and she happily canceled it with no issue. So, whoever was at desk in the evening obviously did not care for clients or had an ounce of customer service.