San Antonio hotellia

Plussat: The location and gym were great

Miinukset: Nothing

Plussat: Our room was so very comfortable having everything you could possibly need from an unbrella, robes balcony seating etc.

Miinukset: Front desk men unhelpful and stern on arrival and during our stay but Female on the front desk on the day we left was a delight.

Plussat: The location is really all we liked about this hotel. Very over rated.

Miinukset: The pool was very dirty, the staff was not helpful, the room was small, very bland for the price.

Plussat: First class hotel worth every penny. Fabulous staff in every area, comfortable room, bed and pillows and great spa. I have stayed here several times and have yet to have a negative experience. I highly recommend staying here.

Miinukset: Nothing I did not like

Plussat: Everything

Plussat: Great quaint boutique like hotel right on the river. Great view, workout room, pool and amenities. Loved it!

Miinukset: I had only one day

Plussat: Everyone was very accommodating

Miinukset: Parking was a bit difficult

Plussat: This place was amazing! Simply the best! The staff, everyone of them make you feel welcomed!

Miinukset: Nothing at all!

Plussat: Great spa and staff. Wonderful rooftop pool. The restaurant was exquisite, Orsa. Nice jacuzzi tub. One of my best stays. The perks was much appreciated.

Miinukset: Pillows a little too soft. A few large size bathrobes, like 3X. Access to a computer, like a business center. More locations in other cities.

Plussat: Clean, organized, right by the riverwalk so you can find shopping or places to eat or drink.

Miinukset: Nothing

Plussat: The entire staff was friendly and eager to help. The decor in the room and lobby was very tasteful. The smell of the lobby was extremely appealing. This hotel was one of the nicest hotels that my wife and I had the pleasure of visiting.

Plussat: Everything

Miinukset: The internet was out of service when we were there in the middle of a long weekend. Poor plannings

Plussat: Very friendly, things I forgot they had and they are by target Walmart dollar tree which I loved because we have our son . Thank you

Miinukset: Breakfast wasn't very good.

Plussat: this place is great from the staff to the rooms and the food. It's like home

Miinukset: that I had to leave

Plussat: Room were very clean and large

Plussat: Clean

Plussat: The location

Miinukset: The Room cleaning Services were very POOR, looked like they were very short handed. Our Room was NOT cleaned until 5pm in the evening, each day for 2 days, I made a lot of calls to get it DONE.

Plussat: We checked into a hotel in the northeast and immediately checked out. Sitting in the car we decided to splurge a little and book the Embassy Suites. I’m so happy we did! The hotel was beautiful, breakfast was amazing, rooms were clean, the walk in shower was EPIC! If we go back to San Antonio this will be the place we stay

Miinukset: Nothing

Plussat: Staff was very welcoming as well as amenities! Wonderful!

Plussat: Staff Has been very friendly, good Omelette for breakfast

Miinukset: This is marketed as a 2 bedroom suite... And at the very end it is a 1 bedroom suite... With 2 queens in one bedroom. Very disappointing at the end... Sorry we call it a 2 bed - Room suite

Plussat: Everything was great! loved the room and would stay there again. It was my favorite out of 6 hotels that I stayed at one my trip.

Plussat: The staff was very friendly, and the happy hour experience was very generous.

Plussat: Location

Miinukset: All was good.

Plussat: Everything. A unique hotel with exceptional attention to detail.

Miinukset: Nothing.

Plussat: everything, the restaurants, the staff, the grounds, our room, the hotel was phenomenal

Miinukset: the valet could have been better managed. at our arrival, they were non existent and we had to find parking and walk. luckily this problem was eventually resolved by comp. the room next to ours was noisy at 5am. but luckily we resolved this on our own with the earplugs given

Plussat: Friendly, educated staff. Clean, well kept property. Location was extremely convenient. Great restaurants in the area.

Miinukset: Having to leave.

Plussat: Hotel had a bottle of champagne in our room for our 6th wedding anniversary. Met so many new friends and hoping to return next year! Best service and fun area.

Miinukset: Nothing to dislike.

Plussat: Beautiful setting, build out, restaurants & lobby Bed slept great

Miinukset: Room wasn't up to same level, high design of public spaces doesn't play out to rooms

Plussat: Wonderful hotel. Great design & location. Full of positive energy & a warm & welcoming staff!

Plussat: The building itself is stunning and this combined with the staff and service makes this hotel truly exceptional!

Miinukset: There is nothing that I believe required improvement.

Plussat: The decor and architecture was amazing. Not to mention the restaurants in the hotel and the shopping and square behind the hotel. Fantastic job at reviving a Texas relic!!!

Miinukset: Having to leave.

Plussat: The staff is the best. All staff! This has become a favorite hotel for us.

Plussat: Who knew you had to go to San Antonio to find one of the best hotels in Texas! It's modern luxury at its finest. Located in pearl district, hotel Emma sits center stage in a very charming environment. What was once an old brewery is now a cozy hotel with modern luxury finishes. The service matches the 5 start prices and interior. Highly recommended!

Miinukset: It is a bit far from the city center river walk restaurants and shopping.

Plussat: It was very nice; good breakfast, nice lobby.

Miinukset: Yes, after my three day stay my mother asked if there was a vacancy for one night. The customer service person was less than hospitable and only offered a room at a higher rate. Seriously? One more night?

Plussat: Everything!!!!!!!!!

Miinukset: No

Plussat: The hotel was very modern and clean. The staff was very friendly and the value was AMAZING! I could have paid the same amount at a motel and would have gotten no extras. This place came with a HOT breakfast, Happy Hour, and Drinks!

Miinukset: The ONLY thing that I can say was a negative is that the soda vending machines were either non existent on some floors and empty on the floors that had them. The soda machine in the lounge were not available 24/7 so if you wanted a soft drink you could not purchase one except for the lobby store which had 2 kinds.

Plussat: Clean, accommodating staff.

Miinukset: Not premium as advertised. No storage in bathroom. Really a business hotel, not for pleasure. Nothing unique.

Plussat: Wonderful staff. Our every request was attended to without problem. Love Drury Hotels. If I don’t stay st a Drury, it’s because there isn’t one in that location!

Plussat: I stay at the Drury Plaza frequently is now my favorite hotel in San Antonio

Miinukset: They don't have waffles at my pet breakfast . Pancakes are dry waffles with whip cream and strawberry sauce would be fabulous

Plussat: The staff was by far the best. Especially that Assistant manager. He was simply the best.

Miinukset: The drink machine on the 5th floor was sold out each day I was there.

Plussat: The beds are comfortable, the parking garage is a nice, secure place for my vehicle, the breakfast and evening meal are delicious. Excellent value for this hotel!

Miinukset: I loved everything!

Plussat: Good bed, staff, quiet, exercise room.

Miinukset: Only bold coffee. Would like another, mild alternative.

Plussat: Location and amenities

Miinukset: None

Plussat: It is all good

Miinukset: Traffic in area can be high

Plussat: Clean, nice rooms. They served a complimentary breakfast and dinner, saving us money with the kids!! Loved it, will definitely stay here again!

Miinukset: no

Plussat: Everything

Miinukset: Great place ...comfy bed...great staff

Plussat: Location

Miinukset: Not for children

Plussat: Great location and really nice place to stay.

Miinukset: N/A

Plussat: Very clean

Plussat: Everything exceed our expectations! From the whole staff down to the room. We loved our stay there.

Miinukset: N/A

Plussat: Very clean

Plussat: Rooms and hotel very clean

Plussat: Great, welcoming staff; nice-sized room with several plugs. Comfortable bed. Wonderful breakfast. Would definitely stay here again.

Miinukset: The bathroom floor had a tendency to become slippery easily. Make sure to use the towel provided.

Plussat: close to airport

Plussat: It was clean, comfortable, and met our needs.

Miinukset: No.

Plussat: Breakfast was excellent with many choices and plentiful food. Young lady cleaning tables was dilligent and efficient. Location was good for us, we had to go to the airport Monday.

Plussat: Breakfast was delicious, plus Linda made you feel at home and special. Happy hour dinner/ drinks kicked in on the right time. Pool area was clean.

Miinukset: Water was not hot enough in RM 310.

Plussat: Very clean , I had a good experience

Plussat: Loved the comfort of the bed and the pillows!

Miinukset: It was all good.

Plussat: Location great. Lower floor high concentration of c he lorind gas . Breakfast bar great. Disgusted as had no hat it warm water to lav. Shower was Luke warm. Bed was well made and quite comfortable.

Plussat: The food was tremendous! Well above average! Thanks!

Miinukset: Everything was fantastic l!

Plussat: Easy access. Beautiful patio area.

Miinukset: Everything was great

Plussat: Location/happy hour/breakfast selections / fitness center All excellent

Plussat: I was pleasantly surprised at the complimentary evening beverages and breakfast. It was wonderful knowing that the hotel would took the time to show the guest that they were appreciated.

Miinukset: This was a very beautiful hotel, however I did find a couple of long hairs in the bath tub and on the table. Not something you want to see while your eating. Other than that, it was great and I would stay again.

Plussat: The free amenities.

Miinukset: Had a bug to greet me on the door in the room.

Plussat: Location was good, the hotel staff went above expectations helping my family and I with breakfast, will return for sure

Plussat: Everything!!! Love Drury Inn!

Plussat: Very clean. Friendly staff. Great water amenities.

Miinukset: Very expensive, could have had more activities for the kids

Plussat: I loved the food! It was all very tasty and the drinks were great.

Miinukset: There was a piece of glass on the carpet in our room and it cut my Sons foot. We let the front desk know.

Plussat: The courtesy of all staff

Miinukset: Yes, I had asked for a room with a furnished balcony (table/chair) and got a room with a balcony that was only about 12 inches from sliding door to rail, this was unacceptable and it my wife's birthday we stayed.

Plussat: Everything!

Plussat: Breakfast at Ciabolo Moon. It's always a wonderful meal with the friendliest staff.

Miinukset: It took 1.5 hours to receive sheets for our bed. Blanket was covered in brown stains.

Plussat: The water park

Miinukset: No free breakfast

Plussat: Awesome water park for kids. Excellent room with balcony and views. Great onsite restaurants. Golf and Spa!

Miinukset: The poolside restaurant was a disaster - service was slow and the food average.

Plussat: The best thing about the hotel was the pool and lazy river.

Miinukset: Overall the hotel was decent. The was clean for the most part. We are a family of 4 were only given 2 sets of towels. There also was no floor mat. Should have been an easy fix. We called 3 times and went downstairs, still no towels.0

Plussat: The waterpark was wonderful. The views were amazing.

Miinukset: Nothing.

Plussat: Beautiful setting and stone theme decor. Great staff.

Miinukset: Overpriced for level of luxury. Sub par food unless you are at their top notch, high dollar restaurants.

Miinukset: A ton of bees outside Made it a little hard since some family members are allergic. They should consider treating their property.

Plussat: The amenities at the hotel were great. Water slides and pool were fun for whole family.

Miinukset: Some discrimination from the staff on the services provided. My child was told by server "only 1 marshmallow per person". Soon after we got back from roasting those, the server was giving 2 marshmallows to another child and I had to remind him his words.

Plussat: Breakfast was great and the hotel was a close walk to the Alamo!

Plussat: The food and drinks was awesome. The rooms are nice. Easy to get to riverwalk as it is right outside of hotel.

Miinukset: The parking garage is tight and the construction around the hotel was the only eye sore.

Plussat: It was in a great location on the Riverwalk.

Miinukset: There was construction next door. I feel they should have offered lower rates due to construction noise.

Plussat: Very friendly and welcoming staff

Miinukset: Couldn’t fit my truck in the onsite parking garage

Plussat: Location .

Miinukset: Ask them to email me a receipt of my bill, didn't happen.

Plussat: Location is phenomenal. Staff is exceptional, helpful and so responsive.

Miinukset: Not the hotel's fault per se but the construction going on outside our hotel room was so loud at 3:30 A.M. my husband and I had to call the front desk and request a different room.We were switched immediately and brought new keys within minutes, howeve

Plussat: Friendly accommodating staff and great value

Miinukset: No

Plussat: Location

Miinukset: Bathroom was a little small

Miinukset: Construction adjacent to hotel disrupted views of River and skyline not to mention the noise

Plussat: The breakfast and the 5-7 hour is fantastic.

Plussat: Wonderful hotel that was originally an office building. Nice location right next to the river walk and close to the Majestic Theater. This was a new find for us and we will be back.

Miinukset: N/A

Plussat: The free breakfast and the friendly staff.

Plussat: Staff was very professional and most accommodating. Fast, checkin. Super full hot breakfast included! Some places we've stayed, there is an extra charge for breakfast. Not at Drury; all inclusive. Will definitely stay there again!

Miinukset: All was perfect! Wouldn't change a thing!

Plussat: The extras like breakfast and dinner, snd the customer service.

Miinukset: No

Plussat: Cleanliness. Comfortable. Free breakfast.

Miinukset: No

Plussat: the breakfast was excellent and the staff were always perfect and friendly

Miinukset: we had a jr suite on the parking lot side and there was morning noise

Plussat: The room was spacious and clean. The clerk quickly accommodated my husband who is handicapped. She was very compassionate and kind.

Plussat: Great customer service as always when we stay at drury inn

Plussat: it was located near the sites that we were visiting. The beds were extremely comfortable.

Miinukset: when we attempted to lower the temperature, the thermostat did not change. it was warner than expected. We had to sleep with our heads to the foot of the bed in order to cool down.

Plussat: Staff was amazing very courteous and attentive loved everything about this hotel except for my experience in my room.

Miinukset: There were bed bugs and i had to wash and dry all of my clothes.

Plussat: THE STAFF WAS VERY FRIENDLY AND READY TO HELP IN ANY WAY THEY COULD

Miinukset: NO

Plussat: We really like the friendly staff and the evening meal.

Plussat: Customer service was great. Thank you staff for making our stay great and stress free.

Miinukset: Free drinks where very weak....but they where free cant complain to much

Plussat: The rooms are very spacious.

Miinukset: The pool is very small.

Plussat: Just amazingly Beautiful Staff was incredible

Miinukset: Valet 45 a night

Plussat: Good

Plussat: Food was good

Miinukset: Had a total of 3 different rooms over course of 2 night stay. Phone and safe did not work in room 1. Second room bathroom covered in ants and bathroom not clean. 3rd room fine. Changing rooms twice took sometime. Lots of urine from homeless.

Plussat: What a beautiful place to stay. And the staff is so friendly. We came fir our anniversary and we were unexpectedly surprised with a nice suite and champagne on ice in our room with a nice nite attached.

Plussat: The hotel is beautiful, but not on riverwalk its surrounded by homeless people and construction. At 10:00 pm the fire alarm alerted we all had to evacuate the building twice after the scare we walked to riverwalk just to come down.

Miinukset: Hotel parking is 45.00 we were charged for two nights.

Plussat: Everything about the property was as advertised. I arrived a few minutes late and as the room I reserved was not ready I was immediately upgraded from a king suite to an executive suite. The staff was the finest I’ve encountered. The view magnificent and the sheer delight I saw in my lady’s face made me very happy. Already planning a return trip.

Miinukset: Absolutely nothing

Plussat: I have stayed at the three highest rated hotels in San Antonio and this one easily was the best overall experience, hands down.

Miinukset: No refrigerator in the room, no ice machines on any floors

Plussat: The best service I have ever received. Gorgeous lobby and best spacious room.

Miinukset: No

Plussat: Atmosphere was great.

Miinukset: Overpriced for what you get. The hotel was supposed to comp my breakfast and didn't.

Plussat: Beautifully restored old hotel. The history of the hotel is wonderful to read.

Plussat: We liked the hotel, the room and the staff. The hotel is beautiful. The room was clean and comfortable and everyone was very friendly.

Miinukset: We did not like the food, and we were disappointed in the lounges. Our food was not good, the presentation was not appetizing, and the dessert was burned Did not even want to pay for it. Breakfast was a little better, but still not great.

Plussat: The character of hotel

Miinukset: No

Plussat: Beautiful view and impeccable service

Miinukset: Nothing

Plussat: It was awesome. Friendly, clean and great location.

Miinukset: Nothing

Plussat: The atmosphere.

Miinukset: The price of the buffet was ridiculous expensive.

Plussat: This place was amazing. Just what we were looking for.

Plussat: Huippu palvelu. Siistiä ja toimivaa meininkiä kautta linjan.

Miinukset: Drinkit olivar allasbaarissa älyttömän hintaisia.

Plussat: Hotel was a great experience for my family !

Miinukset: The only thing i didn't like was that we didn't stay longer

Plussat: Friendly staff and comfortable beds!

Miinukset: N/A

Plussat: So It was so beautiful everything was just great

Miinukset: There was not much I didn’t like everything was just so beautiful

Plussat: Like the whole resort, the pools, the hot tubs, and the employees that work here.

Miinukset: There was no package included with my room like a spa.

Plussat: Comfortable beds with a beautiful view. I would stay here every time I travel to San Antonio. No complaints at all.

Miinukset: Nothing.

Plussat: The view

Miinukset: The rooms

Plussat: Loved having the kids jump in the infinity heated pool (80-90 degrees)in November. Relaxed in the out door hot tub looking up at the sky and close enough to watch the football game on the tv at the bar and restaurant nearby.Pool hours 6- 12 am amazing.

Miinukset: Great way to spend our 8 year olds birthday in November thank you

Plussat: The staff were friendly and very attentive. The room was very clean and comfy. Enjoyed every minute. Will recommend and can't wait for our next stay!

Plussat: Staff and cleanliness Family oriented for the kids

Plussat: Lovely and peaceful in a beautiful setting

Miinukset: Nothing

Plussat: The waterpark, the spa, and all the special amenities

Plussat: It's a three way tie between the beauty , the activities and the staff. All are exemplary.

Miinukset: No

Plussat: Slide was great, lazy river had lots of tubes

Miinukset: Not enough shaded areas to sit near the lazy river.

Plussat: Utter failure by housekeeping and complete lack of follow-up by mgmt. when requested. Attempted to charge for parking when stated free on company's own website - 100% fail on guest experience.

Miinukset: Zero communication from mgmt. even when requested. Utter failure by housekeeping to properly prepare room.

Plussat: Lazy river, pools

Miinukset: High price for food

Plussat: Great place definitely worth ratings!

Miinukset: No

Plussat: The hotel building, facilities and surroundings. Pools, lazy river and gardens

Miinukset: Noisy Air Conditioning Salty food in Springhouse Cafe

Plussat: Great Location near city with amenities, without all the traffic noise. Secluded and calm environment around property. Great for couples and families. Plenty of activities for everyone... Great Staff to assist!

Miinukset: They charge you fees upon fees for everything! First place I've ever had to pay for self parking

Plussat: The amenities and staff!

Miinukset: The service. I wasn’t happy with the fact that I had to tell the maids to please be more quiet. And out ac wasn’t working

Plussat: Location

Miinukset: Carpet

Plussat: The friendliness and helpfulness of the staff.

Miinukset: Absolutely nothing.

Plussat: The front desk took care of my problem of kids pounding on door late night.

Miinukset: Some kids pounding on doors late at night

Plussat: Excellent stay! Nice large, quiet rooms, convenient location, friendly staff, great happy hour and breakfast every day, easy check-in/out, convenient parking, a little pricey but overall a beautiful facility.

Miinukset: The beds could have been a little firmer for my taste, our unit fridge made a squealing noise.

Miinukset: Breakfast could be better. Happy hour was great!

Plussat: Everything . The free drinks and kids popcorn and sodas

Miinukset: Nothing

Plussat: Very nice hotel, clean, convenient neat LA Cantera/Six Flas area. Restaurants nearby, close to hwy.

Miinukset: The hallway was dirty and smelled of smoke. The general public areas were dirty and worn It was overpriced.

Plussat: Had never stayed at a Drury before. We will for sure stay here again on our next trip to San Antonio! It was great!

Miinukset: Nothing bad to say!

Plussat: friendly staff, good food, clean room

Miinukset: no

Plussat: All the amenities and friendly staff

Miinukset: None

Plussat: Loved the location right on the Riverwalk. Hotel clean and very modern. Rooms as expected for a large chain hotel. Hotel had a lot of business conference people around.

Miinukset: Was allocated a room on the 7th floor. Initially happy that we were at the end of a corridor. First night slept fine. Second night had very little sleep as there seemed to be roadworks outside the hotel. I understand that it’s beyond the hotels control but don’t allocate rooms there. On check out they denied any works or noise. I am angry that having paid nearly £300 per night with taxes, that you are given a room to stop in but, hey no sleep! I have put a complaint in but don’t expect anything except the ‘sorry we didn’t meet your expectations’ generic reply. Hyatt need to look at Premier Inn in the UK, no sleep guarantee.

Plussat: Everything was great, I will definitely stay here when I visit San Antonio

Plussat: Location

Miinukset: Air conditioner was broke. Had 2 people come to fix it and still was 75 degrees in the room. Was not offered a different room

Plussat: location was fantastic

Miinukset: Breakfast! It was disgusting!

Plussat: All the employees were extremely friendly and helpfull.

Miinukset: The elevators were very slow and acting erratically. The elevator to the Riverwalk was broken.

Plussat: Great Starbucks

Miinukset: No free breakfast

Plussat: beds were a little firm for me but my daughter loved it

Plussat: The location is just perfect.

Miinukset: No. I will definitely stay here again.

Plussat: Hotel was beautiful and very well kept. The staff was excellent, very polite and helpful

Miinukset: The room was very nice but small. Since we did not spend a lot of time in our room it was not really a issue

Plussat: Location was perfect for what my Wife and I wanted to see and do near San Antonio Riverwalk.

Plussat: Location Cleanliness Accommodating Friendly

Miinukset: Cost for parking

Plussat: Quick check in, valet parking service, very quick

Plussat: Super friendly staff. Wonderful location. Nice rooms and very clean!

Plussat: The view of the riverwalk was fantastic

Miinukset: The walls were pretty thin and the sound carried.

Plussat: Great location room was comfortable and clean

Miinukset: Elevators are a nightmare when it gets busy a little overpriced and no breakfast for the price of the room you would expect free breakfast but room was not that great to charge so much

Plussat: Everything was great

Miinukset: Parking is $46 per day

Plussat: Location nd tha staff was so friendly nd helpful!

Plussat: Very clean hotel, super friendly staff, Great location - on the Riverwalk but away from the crowds & noise. Very peaceful, but action at your own pace!

Plussat: Well run staff

Miinukset: New elevator system that needs work. Long waits and crowd buildup

Plussat: The location could not have been better. The staff was very welcoming and friendly

Miinukset: The cord on the hair dryer was too short.

Plussat: Location, food, shopping...

Miinukset: The bed was not to comfortable.. I could hear the person next door and hall way..

Plussat: We didnt even get to stay at the riverwalk. They had over booked the rooms

Miinukset: We were very disappointed with our stay. We had to transfer to the rivercenter cause they had over booked. Ac in our rooms didnt work. Talked to managers 4 times by the end of our 2 night stay

Plussat: Location of the hotel and the room was comfortable

Miinukset: They gave us 2 double beds instead of a king Parking was expensive and valet only

Plussat: Location

Miinukset: Our room 201 had no view. Looked at roof and a wall. Room has dark brick, seemed very confined with no outside view. Clerk should have warned us as other rooms were available.

Plussat: I am a regular to this Hotel. When I travel to Six Flags here in San Antonio, Tx. with my family they are always my first pick I always book at this location. The breakfast here is always fresh, hot and delicious. The staff is always attentive, friendly and professional to everyone.

Miinukset: I have no complaints everything was just great.

Plussat: The hotel staff was very attentive and friendly. Housekeeping did a great job.

Miinukset: The breakfast was terrible.

Plussat: Breakfast was included and that’s a great value

Miinukset: Everything was clean and comfortable

Plussat: The staff is extra nice and they dont rush youto eat your breakfast and i had asked for a late check out but knowing they were booked theylet me staya extra 30 minutes which also worked for me

Miinukset: I wouldnt change anything loved everything

Plussat: The bed was extremely comfortable! The employees were very friendly and helpful! It was clean, roomy and so close to the airport! The airport shuttle was prompt! I will definitely stay here again if I have an early flight again! For the money it was outstanding!

Miinukset: I booked through booking buddy so I was unable to get my law enforcement or AARP discount. But that is small cookies. It was a great place to stay for a great price anyway!

Plussat: Location, airport shuttle starting at 4:00 a.m, nice bed and pillows.

Miinukset: None

Plussat: Love the location and so quiet.

Miinukset: Maid service poor. Trash was not picked up and they need to use trash bags for there trash cans in rooms.

Plussat: GReat service

Miinukset: Elevator location

Plussat: Breakfast

Miinukset: Bathroom was too small

Plussat: Everything! The rooms were super clean and comfortable. The breakfast was delicious!

Plussat: Everything was excellent!