San Antonio hotellia

Plussat: The staff is really attentive. They are right in top of things...the house keeper would make sure if we waited for elevators she told us it's better to go up since it's empty and it's easier to come down and pushed a button to make one come faster.

Miinukset: Valet! The staff was great very nice but we have never ever paid valet and have waited so long. I mean leaving and coming. Sunday morning we waited for an hour I'm not lying. When we checked out we made sure to get up early to avoid that.

Plussat: The location is prime! Our view of the Cathedral is fantastic and the rooms are always clean. They do offer free breakfast and drinks in the afternoon.

Miinukset: The valet sometimes seems understaffed especially on Fridays but the staff is friendl. Valet did have an accident in my sisters car on the day of her wedding.

Plussat: Excellent place to stay, great breakfast

Plussat: Breakfast was great. The food was warm, plentiful, and had good flavor. Great choices of items to choose from.

Miinukset: The coffee wasn't the best flavor. everything else was good

Plussat: Love the friendly staff and the extras were amazing

Miinukset: There seemed to be a nat problem not only in our room but also in the bar to the lobby.

Plussat: Location staff and clean

Miinukset: Breakfast same every morning

Plussat: Free drinks and food during happy hour.

Miinukset: The lack of parking when checking in.

Plussat: Breakfast choices were very good, Getting to the places we wanted to go was easy.

Plussat: I guess service team was amazing. Always very helpful to send us to a great restaurant or give us information on the Riverwalk area.- Front desk agent  was amazing

Plussat: Everything was great. We got an upgrade once w the staff found out it was our Anniversary.

Plussat: Breakfast was very good. Staff very nice. Overall was fantastic. Want to come back.

Miinukset: Bathroom was not completely clean and finished.

Plussat: Hotel is right by the river walk so you don’t have to walk far before you get to the shops and activities.

Plussat: Cyn from the front desk and Michael at the concierge desk were fantastic! They helped make my stay amazing!

Miinukset: I thought it was closer to all the restaurants on the Riverwalk.

Plussat: nice "earthy' atmosphere and location love the suite option

Miinukset: very expensive valet parking and no self parking lot poor room service options and other snack options no balconies or windows to open poor ventilation in rooms small pool and hot tub broken

Plussat: The suite was great - nice sitting area, spacious bathroom, good bedroom and everything worked perfectly. The hotel's location is directly on a loop of the riverwalk which is good because it puts you right into the attraction, but is not on the main section so it's much quieter and easier to find a dining place. Parking is available across the street from the hotel and the street itself is not as busy as those nearer the Alamo.

Miinukset: Parking at the hotel is a ridiculous $36/night and they charged for two parking spots for our two motorcycles even though we actually had both bikes consolidated out of the way in the valet area not even in the parking garage. That was irritating. The hotel staff were polite but very cold and decidedly unfriendly. Don't believe I did anything to be offensive or difficult - I didn't even argue about the parking issue - but all of the desk staff (two in the evening, one in the morning) gave the impression they had much better things to do than speak with me.

Plussat: The room was considerably larger than I expected, with a separate sitting area. Everything was clean, and in good condition. The regular price was fairly expensive, but I managed to get a reasonable rate through Expedia.

Plussat: very clean, great location, friendly staff,

Plussat: Nothing such to like

Miinukset: I feel it’s over priced and not worth for 100$/ night poor room service and not much options for food

Plussat: Staff was AWESOME

Plussat: Made a special stop at the river walk on our five day trek from Pittsburgh to puerto Vallarta Mexico. Stopped to enjoy the beautiful view and exeperience the river walk. The resort was absolutely gorgeous. Unique with design, very friendly conceierge, and beautiful room layout.

Miinukset: Our one and only critique, and rather silly at that, after pulling in with our vehicle and stopping at the front valet, the attendant seemed almost shocked when we said, yes we would like you to park the car, and replied with an almost doubtful "are you sure? Wouldn't you like to hear the prices?" Though I'm sure he was just trying to do his job and avoid later frustration, the tone in which he asked us the question was borderline offensive. Young man if we can afford to stay where we are staying we certainly assure you we can afford to park.

Plussat: The staff was very friendly and accommodating!

Miinukset: The fee for parkig at the hotel was ridiculous, $36 per night.

Miinukset: The front desk staff was unprepared and it to over 45 minutes to check in

Plussat: Location and large size rooms

Miinukset: Issues with hot water and terribly slow and incompetent valet

Plussat: Balcony ,location

Plussat: Location can't be beat. Rooftop pool is a nice touch. Cafe right on the riverwalk is great for happy hour.

Miinukset: paid for a riverwalk view, but it's nearly impossible to see. I wouldn't spend the extra money for it.

Plussat: Well, I liked it pretty good, I guess. That big 'ol pitcher winda' was cool. An the room had hot an col' runnin' water, and one of those new fangled ' water closets ', all shiny an white. The feather bed was right comfortable, and they even had a tv.

Plussat: Place was very clean and staff was very friendly. Great location if you are planning to visit the river walk.

Plussat: Close to everything

Miinukset: Hard beds and sensor light sux!

Plussat: Convienent location to the convention center and the riverwalk out the bottom floor was great

Miinukset: The $45 dollar a day to park fee. That is rediculous. I could have parked in a near by lot for a lot less. Being from Texas and wanting to come visit again, it would make me seriously think about staying at this hotel with a price tag of nearly $300 dollars a night.

Miinukset: Food and parking in the hotel cost wayyy to much

Plussat: The location and view were great. Loved the balcony overlooking the river walk and the city. The room was a nice size, with comfy king bed and arm chair. Also liked the elevators, which zip you to a specific floor with every trip, rather than stopping a million times.

Miinukset: Honestly: who pays for wifi these days? Had I noticed the lack of free wifi, I would have booked elsewhere. Less critical but still annoying: the coffeemaker was super cheap. Still: bonus points for decent coffee packs and plenty of creamer.

Miinukset: A lot of noise at night, they don't let me sleep, the towels look like sandpaper that tore my skin, the dirty bathroom with mold and abundant dust on the banks, lack of hot water, I had to wait 8 minutes for the water to get warm, líes offer.

Plussat: I did not like I was charge $75 for parking just because I drove a truck I was not told about that extra charge and I want it refunded

Miinukset: An extra charge for parking was ridiculousI will not be back

Plussat: I loved the many options for dining and exploring San Antonio nearby. It was a nice hotel and a nice location.

Miinukset: However, the staff member who checked me in seemed bothered and unwilling to help. I wish I had made note of her name. This was odd because I was greeted kindly by everyone else at arrival and during my stay. She may have had an off period or just not in a good place. She wasn’t warm or welcoming and I almost felt like I was not welcomed. I dismissed it as her having a bad day. After checking in, I made a request for WiFi password since I’m a new Hilton honors member, something I opted in after I had booked the room using booking.com. I saw the benefits of the membership and thought I’d like to utilize it next time I am booking. I did not get a password and I did not get a reply to my message sent to them via booking.com communication. I imagine it would have been best to call front desk but at that moment I was not in a hurry and instead sent email. No response. So maybe checking in with clients about WiFi access at checkin would be helpful. There was no mention of it during check in which again I found odd. I’m usually informed of WiFi access or of limited connection and offered a package for my time stayed. In the past Hilton’s, I’ve also been offered the option for other things such as breakfast, upgrade room, etc. This Hilton did not offer and instead I asked about a possible change, i was not replied to. I almost felt that because I used booking.com, I would not be fortunate to receive same additions , requests or amenities as others. I hope they or this individual does a better job of treating all guests equally. You never know who you might be leaving an impression on.

Plussat: The location, u can step right onto the riverwalk

Miinukset: I didn't like that there is no free wifi

Plussat: The breakfast was excellent. Location great for all the tourism spots. The staff was amazing, friendly and helpful. They made great recommendations of local places to visit. Pool was clean and relaxing. Valet staff was helpful when we needed to get something left behind in the car right after it was parked. This was definitely worth the price.

Plussat: location

Miinukset: nothing

Plussat: Location

Miinukset: N/A

Plussat: Location to everything downtown was very convenient

Miinukset: Pillows were uncomfortable, price for hotel was not worth it.

Plussat: Everyone was really friendly at the front desk and in valet. Beds were very comfy and the location is perfect for all the "good" bars/restaurants down on the river.

Miinukset: The pool is WAY too small

Plussat: The location was great. Staff was friendly and helpful.

Miinukset: Not much, really.

Plussat: The staff, location, price. Room.

Miinukset: Slippery tub.

Plussat: The friendly and helpful staff, the valet parking was super easy. The hotel is in a great location. The room was clean and the beds were comfortable . Would definitely stay here again.

Plussat: Location

Miinukset: Parking and breakfast cost

Plussat: Location, breakfast, clean, comfortable.

Miinukset: The cost for parking

Plussat: The bed was okay.

Miinukset: Nothing

Plussat: the breakfast was wonderful, very close to the main riverwalk, alamo, and shopping. I would stay here again

Miinukset: The parking rate seems little steep, we went to the city garage, couple of blocks away, for the 10 flat rate instead of paying over 30 a day.