San Antonio hotellia

Plussat: Location, staff, “Kickback”

Miinukset: No daily newspaper in lobby areas.

Plussat: Access to outdoors and the view. Seeing the Cathedral show from the top of the building. Friendly and professional staff.

Plussat: The people were all so helpful. The location was also so great!

Miinukset: We were missing a portable charger from the car. The car was parked by the valet.

Plussat: Convenience to restaurants & attractions. Food & drink were good. Historical building was beautiful! Loved the swimming tub!

Miinukset: Street noise & early morning construction (6:25 am) Terrace glass door was not very insulated. We could hear people partying on the Riverwalk from our 11th floor room. Hot water took awhile in sink's & shower

Plussat: Lovely room, food average, friendly and helpful staff.

Miinukset: Having to pay so much for the parking, but understand due to location.

Plussat: Location

Miinukset: The service has been better in previous stays.It seems that their under staffed.Our room was not ready at check in. Valet parking takes forever to get your vehicle . Room cleanliness was sub par considering we waited for our room

Plussat: Location

Miinukset: The tv in bedroom did not work correctly.

Plussat: The hotel has a lot of history and beautiful lobby. The rooms are very spacious. I enjoyed the view from the 19th floor.

Plussat: it is an historic building (was a bank) and is right in downtown RiverWalk. Beautiful property.

Miinukset: I wish my windows were not glazed so I could see outside my room.

Plussat: Location was great.

Miinukset: I did not like the street noise. Its close to a bar and there were a lot of drunk people out on the street late at night. That did not make for a good nights sleep.

Plussat: Everything was so amazing. I had a wonderful time with my girlfriend.

Miinukset: Have a big clock

Plussat: Location, Happy Hour, pools jacuzzi, clean, everyone was super nice!!

Miinukset: Just that the Riverwalk access was under construction. But I'm sure when it's done will be great. Just another reason to come back!!

Plussat: Fantastic service, and well-appointed all-suite hotel. The hotel exceeded expectations, and was truly a great value.

Miinukset: An included breakfast would have been great, but I knew this was not included when I booked, so it doesn't diminish my opinion whatsoever.

Miinukset: I thought it was closer to all the restaurants on the Riverwalk.

Plussat: nice "earthy' atmosphere and location love the suite option

Miinukset: very expensive valet parking and no self parking lot poor room service options and other snack options no balconies or windows to open poor ventilation in rooms small pool and hot tub broken

Plussat: The suite was great - nice sitting area, spacious bathroom, good bedroom and everything worked perfectly. The hotel's location is directly on a loop of the riverwalk which is good because it puts you right into the attraction, but is not on the main section so it's much quieter and easier to find a dining place. Parking is available across the street from the hotel and the street itself is not as busy as those nearer the Alamo.

Miinukset: Parking at the hotel is a ridiculous $36/night and they charged for two parking spots for our two motorcycles even though we actually had both bikes consolidated out of the way in the valet area not even in the parking garage. That was irritating. The hotel staff were polite but very cold and decidedly unfriendly. Don't believe I did anything to be offensive or difficult - I didn't even argue about the parking issue - but all of the desk staff (two in the evening, one in the morning) gave the impression they had much better things to do than speak with me.

Plussat: The room was considerably larger than I expected, with a separate sitting area. Everything was clean, and in good condition. The regular price was fairly expensive, but I managed to get a reasonable rate through Expedia.

Plussat: very clean, great location, friendly staff,

Plussat: Nothing such to like

Miinukset: I feel it’s over priced and not worth for 100$/ night poor room service and not much options for food

Plussat: Staff was AWESOME

Plussat: Made a special stop at the river walk on our five day trek from Pittsburgh to puerto Vallarta Mexico. Stopped to enjoy the beautiful view and exeperience the river walk. The resort was absolutely gorgeous. Unique with design, very friendly conceierge, and beautiful room layout.

Miinukset: Our one and only critique, and rather silly at that, after pulling in with our vehicle and stopping at the front valet, the attendant seemed almost shocked when we said, yes we would like you to park the car, and replied with an almost doubtful "are you sure? Wouldn't you like to hear the prices?" Though I'm sure he was just trying to do his job and avoid later frustration, the tone in which he asked us the question was borderline offensive. Young man if we can afford to stay where we are staying we certainly assure you we can afford to park.

Plussat: The staff was very friendly and accommodating!

Miinukset: The fee for parkig at the hotel was ridiculous, $36 per night.

Miinukset: The front desk staff was unprepared and it to over 45 minutes to check in

Plussat: Location and large size rooms

Miinukset: Issues with hot water and terribly slow and incompetent valet

Plussat: Service and Room

Miinukset: Not have vending machines. No way to get anything to drink after 11: o’clock pm .

Miinukset: Being an older hotel, the ac & heating did not work well. We had to request a floor fan for coolness at night

Plussat: Hotel was central to downtown, with Alamo directly across street. Hop-on-hop-off, horse & buggy, and streetcars all in front of hotel. Riverwalk was an easy block away, and shopping mall access on one side.

Miinukset: Room was colder than desired, because the hotel is unable to provide either A/C or heat, on demand. Central unit can provide only one, depending on the season. Parking was only valet, unless one finds a nearby park garage. Parking was a bit pricey at flat rate $28 per day, but visitor could come and go with no additional cost (except expected tip). The room was a tad bit smaller and less luxurious than one might find in newer (and pricier) hotels, but I opted for the historic feeling.

Plussat: We did not get breakfast because the Sunday Brunch was too expensive.

Plussat: Location is perfect...right adjacent to the Alamo and the Riverwalk. Walking distance to the Riverwalk as well as many restaurants in the area. A historic hotel that lives up the billing of an old-school experience.

Miinukset: The only thing would be the climate controls. It's an older hotel, so central A/C-heating is available. Room was a bit chilly, since it was January, but it was bearable. And, the bathroom is a bit small...really made for one person, but it wasn't a big deal.

Plussat: Nothing. Bad hotel.

Miinukset: persistent payment issues: 1. wanted to bill off the payment for the whole period /4day/, although according to the rules they could only for a day - $ 230 2. twice bill off at 295 / instead of once $ 230) 3. Bill $ 650 instead of $ 643. to claim a refund - re-bill off $ 643 15 business days passed - $ 295 has not yet been refunded. hours of calls and emails. I dont understant where they return my money. about the hotel - not comfortable bath. it's cold - a historic hotel, so neither heating nor air conditioning. there was an influx of guests - there were no blankets. I do not recommend.

Plussat: The hotel is a beautiful historic landmark and the location is great.

Miinukset: Very poor service at this hotel. I had book three nights through booking.com, upon arrival I was given cheaper room than what I had paid for. I was told that was because I had booked through an online service and therefore they had no obligation to even give me a room at the hotel. My friend had booked directly with the hotel and she checked into the room she had booked and was given two free drink coupons for the bar at the hotel. My room was extremely cold. The heather was not working in the room. I asked for more blankets. It took several calls and hours just to get one small blanket. Each morning I talked with the front desk about how I wasn't able to get a night's sleep due to the room being so cold at night. Finally the last evening I was able to be moved to a different room, equivalent to what I had originally booked and I was able to get some sleep. The first room was extremely cold with draft from the windows, no curtains and a very high ceiling. The staff was not listening and ignored my requests with the excuse that they had no obligation to me because I had booked on line.

Plussat: Very central to river, Alamo, mall and conference center

Miinukset: During the day the 'spin cycle' sound of a clothes washing machine was noticeable. Stopped at night.

Plussat: We liked the historical value of the hotel

Miinukset: This hotel is very loud. You hear every other guest in hallways and next to you

Miinukset: it was cold in room

Plussat: Very nice and location is great . Coffee at breakfast is the best I have ever had!

Miinukset: No

Plussat: Nothing

Miinukset: Everything

Plussat: location and history

Miinukset: no

Plussat: Great location and the staff very helpful

Miinukset: Nope

Miinukset: our room was not made up

Plussat: They have a "real" set down breakfast. Great way to start the day!

Plussat: Interesting, historic, great location and value

Plussat: Location was great, walking distance to The Alamo and Riverwalk

Miinukset: It felt stuffy/warm in the room and lobby

Plussat: Each person was friendly and courteous; they typified the magic of San Antonio. It was part of our Christmas experience.

Plussat: Loved the free upgrade to a suite! Staff was amazing and friendly and helpful. Breakfast was great as well best ive had in the multiple hotels ive stayd at! Conveniently located to where i wanted to go... Room was again tooo great!

Miinukset: Wifi could've been better. Only flaw!

Plussat: Beds, clean, great area to stay

Miinukset: The television was there only issue. When I would change the channel it would take a minute to catch up to me. Sometimes I have to turn off the TV to reset it, The television was the only issue

Plussat: Short walk to all the stores we wanted to visit

Miinukset: The surrounding

Plussat: Best location! Great breakfast, nice pool area, nice lobby.

Miinukset: The attached bar, Ernies, needs new tables and the popcorn is burnt.

Plussat: Great location and very good breakfast included.

Miinukset: Cozy queen seemed a little small.