San Antonio hotellia

Plussat: Staff was super friendly

Miinukset: Aging hotel, due for a refresh. Very limited dining options on hotel. Most customers wear wife beaters and carry cases of beer into hotel.

Plussat: The first night, they gave us a 1 bed when I had booked 2. That was resolved the next day. Thanks to the manager, Alex C., for this change. The lobby was great! Very friendly staff.

Miinukset: The parking situation. Too expensive to self park!

Plussat: Direct access to the Riverwalk. Comfortable, but small, beds.

Miinukset: Thin walls didn’t allow good rest for either of us. We got in too late to enjoy a nice dinner & the food served from the bar/restaurant was worse than what we would’ve found at a fast food joint. $29 to park overnight is outrageous! We won’t be back.

Miinukset: Old run down ....major updates ans renovations needed. 29 dolls for self parking or valet rediculaus.....wil defently not stay there again. Not even for 1/2 the price

Plussat: Nothing to like

Miinukset: They need to update the rooms . Clean carpet . Pics online are a lie

Plussat: The hotel had a decent pool with a bar and a fire.

Miinukset: The hotel is old and out dated the toilets were not clean. They charge their customers for parking. And it's a steep charge of 21 dollars a night for valet or 16 for self parking. I would not stay in this hotel again it is not a good value for the money. Holiday Inn or even a best value inn would be better

Miinukset: We were looking forward to using the hotel's pool but it was closed due to construction and the website didn't mention it. The drain in the bath/shower didn't go down fast enough. In the middle of showering I had to turn off the water so the water could drain down the tub.

Plussat: El Tropicano Hotel while close to downtown was still removed from the regular commuter traffic. No noisy ambulances or no highly traveled streets to manuever.

Miinukset: No ice machines on our floor.

Miinukset: was not able to go because hurricane Harvey. Could not get a refund.

Plussat: The price was good for the river walk frontage. The valet was extremely helpful and friendly. The breakfast buffet was good. It was nice to have a small selection of food at the coffee bar.

Miinukset: The A/C dripped water onto the carpet. One of our room keys didn't work. The parking pass didn't work when we were ready to leave.

Miinukset: Clerk never told my wife. Got surprised at checkout with $80 bill.

Miinukset: Pool was closed the entire time

Plussat: I liked the access to the Riverwalk. The layout was nice and had secure parking.

Plussat: Nice setting, giving you the holiday feeling; great pool and very complete fitness centre; easy access to riverwalk and river taxi; close enough to city centre to go on foot.

Miinukset: Very small room. Barely walking room around bed. Only 1 chair. Though Riverwalk has been extended out to El Tropicano, we had expected to be on downtown Riverwalk, not 2 miles away.

Plussat: Being an Onmi hotel I had much higher expectations. It was very dark, although they wanted a certain style (not sure exactlybwhat it was, old, Mexican, historic) they didn't pull it off very well. The carpets were dirty and dull, the room was musty and very dark. The staff was very friendly, the location was prrfect, right in the heart of the fun, the bed was very comfortable and the towels were nice.

Plussat: Comfortable bed great location friendly people

Plussat: Not too large, well sited, well run, comfortable.

Miinukset: Riverwalk is very popular but very touristy, and most restaurants therefore not very good.

Plussat: Good location and friendly staff

Miinukset: Very old hotel. Our first room had a broken faucet. Second room was better but needed updating. A ton of road noise and party people on Friday night. Very expensive especially the breakfast buffet which could have been larger for the price.

Plussat: Location is everything. The Omni La Mansion is in a perfect location on the riverwalk without the crowds of the convention hotels. The service was top notch and the food was fabulous.

Plussat: Location

Miinukset: Very hot elevators, sink did not drain, beds mattresses need to be replaced

Plussat: Love the fact that from the time you pull in till the time you leave the staff takes all the stress out of your stay. Also love that you can walk right out the doors and your on the river walk.

Miinukset: The only complaint is there is no hotel shuttle to area attractions.

Plussat: Nice and clean hotel with very friendly staff. Centrally located so you can walk most places very quickly...or take a cheap Uber ride. Breakfast buffet was delicious!! We parked our car at valet but wasn't aware that it was $40/night. You might find cheaper options in one of the many parking garages close by. All and all...great place to stay!

Plussat: Staff and rooms

Plussat: The good news is that the hotel is right on the River Walk, so you're right in the heart of the action. If you're looking for action - this is the place to stay.

Miinukset: The bad news is that the hotel is right on the River Walk so you're right in the heart of the action. A lot of noise from the River tour boats and people, so if you're looking for quiet - this isn't the place.

Plussat: This bad experience had ever happened to me and my family before. I will never use again KAYAK again to book my reservations. Result, they have this "Getaroom" subsidiary with a poor description of their booking application, and it scammed you before you know the transaction has a nonrefundable policy until it is too late via your email confirmation. I called them, my credit card, agent, and the hotel. None of them were in the good customer satisfaction attitude to refund my money, cancel, or reschedule the booking transaction. Be aware of using them to book your reservation before it is too late. Anyone can make a mistake some time, but this Draculonian thirsty-blooded camming business does not care for you. Pray to Lord, this kind of business entities does not prosper any more in the traveler's economy.

Plussat: Great location and I liked the rustic feel of the place.

Miinukset: The card reader on the door did not work well. Took at least 10 tries before it actually opened the door. The carpet isn't the greatest. Have to pay for wifi.

Plussat: Location was perfect for us to attend the Majestic Theatre, River Walk, dine well at local restaurants and walk to shopping areas as well. We did not need a car or taxi. Staff was very friendly and eager to help in any way. Three of us couples were well pleased with the experience.

Plussat: The location was excellent and the staff was very accomodating. Room was very spacious and well kept.

Miinukset: Having to pay to park my vehicle at the hotel was not very satisfactory. If they need to go up on the rates so be it but don't put on added charges like this. How else are people going to get to the hotel other than their vehicle?

Plussat: Great location, clean rooms.

Plussat: Staff was helpful and friendly. Location was great.

Plussat: Staff welcomed us warmly. They sent a bottle of champagne to our room because I had let the front know taht we had not been back to the La Mansion since our honeymoon, 17 years ago. We plan to come back next year:)

Miinukset: I really didn't like so many children there, especially at the pool.

Plussat: Nice quiet, spacious rooms. Good staff. Great location for the San Antonio marathon.

Miinukset:

Plussat: Liked being on the Riverwalk, the atmosphere, decor, friendly staff; very convenient location

Miinukset: Did not like the street noise into late evening.

Plussat: The comfort of the bed and the location.

Miinukset:

Plussat: I particularly liked the room and the location of the hotel.

Miinukset: The reception staff was unwelcoming as we checked in.

Plussat: Our room was located at the end of the hall and therefore was very quiet.

Miinukset: This particular Omni does not meet the igher standards we've come to expect such as double sinks in the bathrooms, down comforter duvets, etc. Also, there were burnt out lights and light switch dimmers for lamps which were not functioning.

Miinukset: The construction limited the entrance to a single, slow, temporary, small elevator to the check-in counter on the second story. Hotel services were limited to a makeshift bar and restaurant.

Plussat: Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.

Miinukset: Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.

Plussat: I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.

Plussat: Staff was unprofessional. Check in was at 3, we got there at 7 and the room still wasnt ready. While we waited for 45 minutes we had to get dressed in the public restroom and my girlfriend had to straighten her hair in the hallway because there was no outlets in the restroom. After we finally got our room we had to rush to the spurs gsme that we had planned and ended up missing the first quarter all because of the staff at the hotel. We decided to switch hotels the next day. Other than that the hotel was really nice looking.

Plussat: Everything was great. The staff are all amazing and go above and beyond to make your stay even better. I will definitely be coming back. The only thing that was annoying was how exspensive the things were in your room mini bar.

Plussat: Location was great

Miinukset: Kind of dark interior needs brightening.

Plussat: All the staff we encountered were courteous and helpful from the valet to the manager. Keep up the great service

Plussat: Bed was comfortable

Miinukset: Bed corners are very dangerous, I end up with bruises because bed woods expand from mattress and you can hit your legs easily unless you are very careful. I had the opportunity to talk to other guests and they complain about the same dangerous corners. Bathroom have to many gabs on counter and your personal products can fall while cleaning is happening and you will never find them. If your leave something you have to go to a website to file lost and found. That is very far from what is the main reason of hotels, customer service...... Very poor in that part. Most rooms the city view is the windows of the next building.

Plussat: large rooms with a lot of amenities friendly, helpful staff

Plussat: The location, the staff, the great breakfast, and comfy room

Miinukset: Nothing

Plussat: The staff and the place are great !

Plussat: We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly.

Miinukset: Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.

Miinukset: late at night we received a notice at 11am water would be cut off, so it hurried our stay at the hotel.

Plussat: service staff are very courteous, great location, nice dinning, clean, complimentary internet

Miinukset: small customer loading zone

Plussat: Was impressed by everything... I think I heard some unexplainable noises during the night ... Nice location

Plussat: Cookie!!!! Wife liked cookie!!! It was a very nice experience me an my wife enjoyed it greatly

Miinukset: No microwave in rooms or fridge.

Plussat: Great location. Comfortable view.

Miinukset: Parking was difficult. I wish the stay came with parking instead of having to use valet. I had to pay for valet and to park right outside each day as I have to have quick access to my car. Although it was a nice hotel, I won't be staying here again.

Miinukset: Valet was $35 ...should have been included with hotel

Plussat: Everything

Miinukset: I think the parking at $30 a night is a little too pricey.

Plussat: Although I was stuck with the smallest room they have it was still cozy and comfortable. Also they were also low staffed but despite that they were still friendly.

Miinukset: I thought the valet was overpriced and they should at least allow one free parking per reservation

Plussat: The view from the room was fantastic! The location is also great!

Miinukset: The room felt like it needed to be steam cleaned with bleach... The room appeared to be updated sometime in the early 2000. But has not been maintained well. The bed was as hard as the floor. The shower head was loose and the bathroom smelled of old urine. We ordered Breakfast to our room the first morning. The breakfast was good and when we where ready to leave for the day I called to let the staff know so they could come up and clean our room. We where gone the entire day and come back to the same mess we left that morning... At 250 a night plus 30 a night valet parking This should have never happened. That night I went to drink a water bottle the staff provides for you in the room and there was no seal on the lid on either bottle. The cleaning person didn't even bother to change our water bottles. just filled them up with tap water and called it a day. If you are looking for a clean room with basic hotel services I would look past this place!!

Plussat: Location, location, and location! Hotel is right across the Alamo with plenty of cheap public parking around the area. Also, the warm chocolate chips cookies from the front desk are a plus.

Miinukset: Outdated hotel facility and Kayak's incorrectly rated hotel stars do not match the overpriced money for my stay.

Plussat: Location is great right in the heart of San Antonio next to the Alamo. Room was clean but very small.

Miinukset: Trying to reach front desk and room service repeatedly at night and no answer. Finally answer and the late night food was just quickie microwaved crap. We couldn't even eat it.

Plussat: This hotel was very nice! Our room was ready when expected and they placed us with a corner room with a great view, for no extra cost. Staff were great and the check in/check out process was so simple! The location could not have been better for the main attractions, such as the Alamo and Riverwalk. I would definitely stay here again and recommend to others.

Plussat: The location was great. Short walk to the convention center, riverwalk, alamo. The staff was also very friendly and nice.

Miinukset: The building is old and the rooms show it. My first night there was a some fan, or machinery noise that made it impossible to sleep. I was able to switch rooms that night which was nice. One morning I had no hot water. The staff listened, but didn't seem concerned about it. I only had one breakfast at the hotel restaurant, but it was quite underwhelming and definitely not worth paying for.

Plussat: Location

Miinukset: Could not think of anything we did not like

Plussat: This is an excellent hotel so close to the Riverwalk. Very clean. Nice decor. Staff is very friendly and helpful. Would definitely stay here again and recommend to others.

Miinukset:

Plussat: The friendliness and helpfulness of the staff are commendable; the room was spacious and attractive; the location was convenient yet quiet. The restaurant was affordable.

Miinukset: Clock and lamps were unplugged and hangers missing when we checked in. Restaurant buffet was ample but lacking in quality--food was lukeward, oatmeal lumpy.

Plussat: Very close to the river walk

Miinukset: The pictures of the rooms I felt did not accuratley depict what we were given

Plussat: The staff was amazing from management to room service. This is my new San Antonio hotel. The rooms were cool retro with modern ammenities. The pool was clean and nice. But really, the staff made the difference.

Miinukset: None

Plussat: Location

Miinukset: No valet or bellman on arrival

Plussat: The location is just terrific and allows you to walk to all downtown attractions, and we enjoy staying in historic hotels rather than the low-end or high-end chains, both of which are available in downtown San Antonio. The ground level garden and pool areas are nice, as is the spacious lobby. The the price is extremely modest for a downtown hotel in a major city.

Miinukset: The old hotel could use some up-dating; it's a little worn out. Our elevator wasn't in perfect working order (the door was very slow and erratic about closing) and the historic "Rough Riders" bar still has smoke from Teddy Roosevelt's cigars in the walls.

Plussat: location, location, location

Miinukset: a few nit-picky things . . . iron was rusty, TV remote didn't work

Plussat:

Miinukset: Parking was $24.00 a day. There was no actual hotel parking. It was either metered parking or valet parking in a parking lot with no cover.

Plussat: closeness to the Alamo

Miinukset: pay for internet access

Plussat: everyone was very accomodating and Grace upgraded our room to a king wich was wonderful

Miinukset:

Plussat: For a JW Marriott, the hotel is "very tired" in need of restoration. The tables in the lobby bar were chipped and in bad condition. The leather armchair in the bedroom was dried and cracked - should be replaced. Towels were not of the quality one would expect in JW Marriott. The standard of JW Marriotts outside of the US is far superior.

Plussat: This resort expertly combines family-friendly with luxury. The pool situation was perfect as the little ones have a dedicated area full of slides and fountains while the lazy river and other pools cater more towards the adults and older children. My 2 year-old was fully entertained for several days. This resort offers the full array of dining options from poolside burgers to fancy dining. The staff were super friendly and quick to offer assistance. I would definitely recommend this resort to families traveling with small children who are looking to experience some relaxation and keep the kids entertained.

Miinukset: This resort is huge, so there is lots of walking. Bring a stroller for your little ones.

Plussat: Staff was excellent, the grounds were beautiful and amenities were great. Of course kids loved the water park. Food was pretty good, typical hotel food.

Miinukset: It's ridiculous the amount of money spent here. Cabanas are way overpriced, food overpriced, and every kids activity was an extra charge. It felt like a kids frat party--i think this reflects more on the guests than hotel. I've come to expect a certain level of decency at JW but this just felt like a step down. No recognition as a platinum member. we went midweek and that was good as I heard crowding can get bad on weekends.

Miinukset: Valet almost tboned my car as we were driving to self parking. He pulled out of their drive so fast. Was difficult to get the front desk personnel to pay attention to us. There were always multiple people staffing the front desk, but they would avoid looking at you and would not offer assistance. Twice I had to interrupt two front desk employees talking to each other in order to get assistance.

Plussat: Fabulous facility in a beautiful setting. Friendly and efficient staff.

Plussat: I did a staycation here and loved it! I love the location of this resort near the La Cantera Mall and the Rim shopping center. The adult only pool was nice, especially in the morning when it was cooler in the day and quiet. The pool attendants were very attentive in asking us for any orders we wanted. The grounds of the resort itself are beautiful. I love the back terrace as a place to sit and chat during the cool evening. There is plenty of seating to enjoy the scenery. Enjoyed a movie on the lawn one night under the stars, which was also a fun touch.

Plussat: The pool setup was great. Our kids had so much fun playing on the waterslides at the pool and loved the s'mores at night. Even though there was plenty for the kids to do, it was still a great spot for adults, too. Had a wonderful weekend and would definitely go back.

Plussat: This place was very nice, alittle over price I think but great.

Miinukset: Everything closed very early. Bar and restaurant closed to early for this being a "stay within" place.

Plussat: Very little below arvarage for any resort

Miinukset: Vacuum running in the halls st 1:45 am House keeping banging the carts against the walls. Double charged room sevice fee. Served cold food! Overall poor service ! No door man Very slow valet Employees were rude and arrogant not warm or friendly.. Never again will i visit nor will i recomend to family or friends

Plussat: We were upgraded to the VIP floor! It was wonderful! Great breakfast!!! The staff were incredibly helpful and accommodating. View was amazing. The weather was cold and there were only 4 people in the pool. The water slide was scheduled to open at 10:00. I asked a young man (staff member) walking by if it would open as scheduled. It was about 20 minutes to 10:00. He kindly offered to open the slide at that moment. There were s'mores in the evening. We parked in self parking. The very attentive attendants took us to our car in a golf cart, which was really fun for our daughter and an extra chance to enjoy the views!! Wish we would have had more time to enjoy the resort. Next time we will stay longer. Some reviewers said resort was looking old. We thought it was fantastic. After renovations this resort is going to be out of this world!!!

Miinukset: We ate at Francesca's. The food wasn't anything special. My soup was cold. I said that my daughter and I would share a burger, the waiter split it for us and put it on two plates! That was a nice touch. I am picky and generally don't like restaurant food, so others may find the food good.

Plussat: The hotel was absolutely beautiful. The surrounding landscape was beautiful to view. Actually breathtaking from some directions.

Miinukset: What we didn't like...the beds were too firm. Had a hard time sleeping because of it. Also if you don't plan to use any of the amenities, don't stay here. The reason why I say this is because you are charged high resort fee. We never used any of the amenities and had to pay this fee. The valet is a separate fee. If you park yourself its a very long walk from the parking lot to the entrance.

Plussat: Fantastic view of the hill country, with excellent pool side service.

Miinukset: It took housekeeping almost the entire day to clean our room. One day it didn't even get cleaned!!!

Plussat: Yes

Miinukset: The view

Plussat: We enjoyed everything about our stay. The hotel is beautiful, and our room was wonderful. The service was great, and overall the hotel met all of my expectations.

Plussat: Beautiful room friendly staff

Plussat: Room, location, close to activities

Miinukset: All good

Miinukset: The room was over priced . The a/c didn't work well in the room. The hotel charge me $75 each day without telling me for incidentals , that I didn't even use . I won't be back

Plussat: Great Stay! Room was clean, spacious, and beds were comfortable.

Plussat: The staff were very nice and professional, from our morning check-in after travelling overnight, to our check out. Greatly appreciated. The location right on the Riverwalk is great with a short 5 to 10 minute walk around to the restaurants and bars.

Miinukset: Finding a partially drunk drink bottle in the mini fridge is not what should happen during these Covid 19 times. I brought it up and they offered to take care of it right away. The riverside view room is not worth it as it overlooks the back of other buildings with loud constant air conditioning units. It was nice to see the occasional boat pass by but not worth the upcharge.

Plussat: Overall clean Downtown and river walk location.

Miinukset: Valet parking should be part of the overall expense. Coffee machine wasn't maintained. Mini bar wasn't inexistent however an offer sheet is advertised.

Plussat: Always excellent service

Miinukset: Hotel for what they charge is aging rapidly it is in severe need of a massive remodel rooms although clean smell of age

Plussat: Beds were amazing! !!!

Plussat: I loved how everything was so elegant, and I loved the view from my hotel, I would definitely tell my friends about staying in this wonderful hotel .

Plussat: Clean. Good location in the middle of restaurants and entertainment.

Miinukset: 2nd entrance from road was locked so had to loop around again. Traffic noise was surprisingly noticeable considering we were on 19th floor. Sound proofing could probably be better. Outside hot tub didn't seem to have any jets. Sliding closet door was too narrow to get a suitcase comfortably inside onto the folding rack. Only 1 robe provided.

Plussat: The great service, beauty, indoor pool, and overall relaxed atmosphere of the Omni.

Miinukset: I was not able to get quick coffee, creamer, or snacks without ordering room service or going to the restaurant--which was not always open. Not really a big issue.

Miinukset: The only issue we had was parking. There were events going on Friday and Saturday night which made it hard to find parking. We searched the lot for almost and hour looking for parking and there wasn't any. I think that they should give a heads up to all guest so that if they decide to leave they can plan to be back later or sooner. We had spent an entire day at six flags and want to come back to relax but couldn't because there was literally no parking.

Plussat: Staff was above and beyond. Minor issues were addressed quickly and thoroughly. Serious issues did not come up at all. Staff continuously and proactively offered service, advice and support. Some good restaurants nearby, though shopping was limited. Hotel will drive you anywhere within 5 miles. 15 minutes from the airport (their shuttle) and a $15 Uber ride to downtown sites like the Riverwalk or the Alamo.

Miinukset: Room was a bit older and darker than we prefer, but comfortable and very quiet. Elevators were a temporary problem on Friday night but were fixed by Saturday morning.

Plussat: They provide milk and cookies for the kids along with an activity booklet

Miinukset: The location is hard to navigate off the highway. Not their fault, but it was tricky

Plussat: The hotel has abundant free parking. The lobby and pool areas are beautiful. Our room was very pleasant and comfortable. The bedding and towels were high quality, and the bed comfortable. The employees I had contact with were nice. I didn't eat in the restaurant but it looked lovely. There is a well stocked convenience store in the lobby.

Miinukset: Not having complimentary Wifi is the only con I can think of.

Plussat: Location, parking was easy, very comfortable

Miinukset: That my room was not clean..under bathroom sink was a coffee stir stick that had been there and a q tip on the floor and crumbs in front of tv.

Plussat: The beds were comfortable. The kids had their own TV.

Miinukset: I booked a room w/ 2 queens, but upon arrival was given a room with a king and queen sleeper sofa. The small refrigerator was locked. I guess they didn't want us to steal bottled water and a candy bar? Even though they had my credit card. I called the front desk to request a blanket and ask about wifi. She said she would send me an email to get complimentary wifi and have a blanket sent up. The email never came and I went downstairs to request the blanket again. From what I heard, we got the last blanket. For the most part I felt like I was being treated like a second class citizen. We won't be going back.

Plussat: Really appreciated the cribs provided (we traveled with twins). Great touch on the bag and goodies for the kids. The pools were amazing, and the outdoor movie really added a nice touch.

Miinukset: Unfortunately the room we booked did not have a fridge to keep toddler necessities cold. We obviously booked a business room, evident by the available mini bar, instead of the themed family rooms, but it was still disappointing about finding this out until after checking in. Surprising considering all the kid-friendly advertisements, but did not take away from our experience.

Plussat: Rooms clean. Easy access to riverwalk. All employees helpful and friendly

Miinukset: Nothing

Plussat: Convenient to Alamo & other attractions! Easy entry!

Plussat: Great location, friendly staff, nice and clean room. Easy parking across the street too.

Plussat: Very convenient to Riverwalk and other attractions

Miinukset: I think having breakfast included like other chains do would be a nice addition

Plussat: Great location. Beautiful hotel

Plussat: Location was wonderful, room was clean

Miinukset: Hotel was dated. Too expensive for what we got. Upon return to our room we discovered our AC was not working. Front desk sent up a tech but he couldn't fix it. So they gave us a fan.... No one from mgmt contacted me and no apologies. Just nothing. I paid less for my room at the beautiful La Cantera the night before.

Plussat: The view of the room was amazing! Enjoy time on the top level pool with an amazing view of the city.

Miinukset: Construction on the second floor during the day.

Plussat: Staff extremely friendly service great location great

Plussat: Centrally located in Downtown, you are minutes from most sites and right on the scenic river walk. Nice and helpful staff will greet and assist you.

Miinukset: sound proofing. With construction across the street waking you up at 6:40 am, easily hearing the conversations of others in the hall ways and flushing of toilets, sleep was easily disrupted. shower tub and carpet had stains/not fully cleaned. bathroom fixture groves had visible dust collected. really small pool, not sure if its that i'm from Miami, Fl where there is many pools. its about the size of the elevator hallway and maybe 4 ft deep.

Plussat: Fabulous location, very friendly staff who were very accommodating. Excellent bronch every morning. Wait staff in the restuara to were friendly and helpful.

Miinukset: Room was a reasonable size but bathroom was a little bit worn. On the one day we forgot to leave a tip, the cleaning staff did a less than adequate job cleaning the room.

Plussat: Riverwalk location.

Miinukset: Restaurant prices.

Plussat: The location right on the riverwalk is excellent! Hotel is very nice and staff is very friendly! Would definitely stay again in the future.

Miinukset: My only compaint about the hotel is the cost of parking. Valet parking is $40 and self parking is $30 per night. Very expensive. If you stay a few nights parking ends up costing you as much as an additional night's stay.

Plussat: Lazy river awesome

Miinukset: Low season in guessing so they were running with a skeleton crew, also drinks were outrageous at $12 a drink no fresh mixes all bottled mixes. I feel for 12 you can give me something fresh

Plussat: The hotel was awesome! Very relaxing and lots of activities to keep you occupied.

Miinukset: I wish there was a little more pool activities for kids. The pool was very crowded and not enough space for little ones to play. A splash pad or water playground would be very nice!

Plussat: Beautiful scenery and quaint.

Miinukset: Rooms were nice but the walls seemed thin. I could hear people talking in the room next to me and through the door way to the next room made it even clearer when they spoke.

Plussat: Spa massage was great

Miinukset: Was old hotel not worth the money. It's not 5* it's more like 2 *

Miinukset: The silly expenses, resort fee and valet and etc. !

Plussat: Great Family Resort

Miinukset: Needs an upgrade....low value for what you pay!

Plussat: Staff was great and service was responsive. The Pool and Lazy river was good fun.

Miinukset: Beds were not comfortable and rooms were small. Brunch was delicious but facilities were dated.

Plussat: Loved the pool and lazy river. Staff very friendly. very relaxing I could see this place being packed with kids and families on weekends and summer holidays. It was great for mid week off season.

Plussat: Room was large and accommodation comfortable.close to sightseeing .Staff friendly and listened to suggestions and requests

Miinukset: housekeeping visited daily but never swept thoroughly in kitchen area.Bed sheets were not shaken or examined before making.Several evenings we found make-up tissues and snak napkins under the covers.There was mold or some dark substance in the tile grout of bathroom. floor was washed but that substance remained

Plussat: Employees were very nice

Miinukset: Walls were thin. Hotel want even half full and they put us in a room next to a crying child

Plussat: Close to Riverwalk.

Plussat: Near everything

Miinukset: The bathroom looked old was dingy I felt like I was going to fall through the tub. The pictures look a lot better than the actual room. There was a strange smell in the room. I requested a river view and I would not classify that room as a river view room. I would not stay at this hotel again

Plussat: the location was within walking distance to the Riverwalk locations that we wanted to visit. The hotel bartenders at night were great and served very interesting concoctions. The room was clean and comfortable, the AC was cold, there was enough parking, staff was courteous and helpful. we will stay here again.

Miinukset: parking per night was expensive, the bar/restaurant had limited hours in the afternoon, towels were small, wanted more drink specials

Plussat: The covered parking and location.

Miinukset: No convenience items were available for purchase. I needed distilled water for my CPAP breathing machine.

Plussat: Very close to the Riverwalk and all its restaurants. Hard to find the actual entrance to the hotel. Room was clean.

Plussat: Excellent location on a quieter section of The Riverwalk allowed quick, easy access to the fun without all the noise keeping me up all night.

Miinukset: My bed had obviously been slept on by multiple people! One side had an uncomfortable indentation about 2-inches deep which made sleeping in the middle of the bed impossible because I kept rolling to the low side where the mattress was lumpy and broken down. I woke with back pain each morning. However, my traveling companion did not have an uneven mattress and slept like a baby!

Plussat: The location near the Riverwalk was great.

Miinukset: The hotel is renovating which I totally understand. The construction crews worked from 7am until 9pm When you are on vacation you don’t want to be woke up at 7am. We were put in a room directly across from a room that was under construction. Terrible!!! We complained to the front desk who was rude and would NOT give us another room. Now granted their were people checking in hours after us that had nicer rooms. There was was debris and trash all on the carpet in front of our room. We will be in San Antonio next weekend again but WILL NOT be staying there.

Plussat: Clean, decor it

Miinukset: No complimentary breakfast?

Plussat: I love how close it is to the main River area and the cleanliness. Also, I liked the decor.

Miinukset: I didn't get the pool view as it stated what I booked the room.

Plussat: The staff was always helpful, friendly and willing to be of assistance.

Plussat: comfortable fair price

Miinukset: They did not made the room

Plussat: great room, nice that they all have pool view. Some good touches, like bathroom toiletries, free bottles of water provided etc. Staff were exceptionally helpful with booking taxis and table at the Tower of the Americas.

Plussat: Location of hotel to city centre and main attractions. Quality of room

Miinukset: Disappointing breakfast arrangements and service

Plussat: Location is great. Ac and general comfort are excellent

Miinukset: Reception was not helpful in assisting my needs. Call to complain about leaking. Never pay attention to my calls. Need to change approach to customers if you want to compete with other hotels. Parking is a nightmare

Plussat: Location & free upgrade!

Miinukset:

Plussat: Close to riverwalk.

Miinukset:

Plussat: The room was very cold and since the outsode temp was 98 even at night it was nice to stay in a cold room.

Miinukset: Hard to park the truck. It is standard and the parking garage was to steep to drive up.

Plussat: Staff very helpful and polite .

Miinukset: I think it was a little misleading because it is really not right on the Riverwalk and it was under renovations

Plussat: The view

Miinukset: The Elevators did not work, no room service

Miinukset: Convention facility is dated

Miinukset: I got an upgrade to another room and it was awesome there on out

Miinukset: No free wifi

Plussat: Loved the view and the costumer service! Had a great time! The rooms were clean and quiet!

Miinukset: The beds are horrible! Shame on you Hilton. I get that running a full service hotel downtown may be expensive but don’t cut on mattress quality.

Plussat: Staff, service, room, and the hospitality was awesome.

Plussat: Great location, very nice and clean. Great customer service.

Miinukset: No parking

Plussat: We stayed river side and enjoyed the balcony view and relaxation. All employees were extremely kind and considerate! Thanks for a wonderful stay.

Miinukset: Parking was too expensive.

Plussat: Nothing

Miinukset: Service

Miinukset: Seemed to have difficulty getting auto from valet parking. Took 50 minutes one time.

Plussat: Love the location and the facility. It was very clean and very comfortable and we had a blast. It's near every type of food you can think of!

Miinukset: Parking is terrible. Traffic does not allow you to easily park and you have to park on the 7th floor or above. That costs $29 a day! If you want Valet, it's $42 a day. Absolute headache.

Plussat: The river walk

Miinukset: A little expensive for the small room

Plussat: Friendly, helpful and warm staff. Location is excellent, right smack at the river walk. Within walking distance to all main attractions in the city

Plussat: Nice room right on the riverwalk

Miinukset: parking was a big issue and expensive

Plussat: Staff very helpful, assisted in getting my husband a golf tee time, friendly, patient, good suggestions for things to do, and places to get services.

Miinukset: Would have liked spa services available at the hotel.

Plussat: Great position

Plussat: My room location was awesome. The view I had for the firework show during New Years Eve was even better.

Miinukset: I live and work in the UAE (Dubai). We have some of the best and most world class hotels that anyone can offer. With that said,....my first stop when I landed last week was the Palacio Del Rio. I put my bags on top of the dresser and when I pulled them off,..I found a lot of dust on top of the dresser. I did not make a fuss about it,..but I do know that the places I stay around the globe will not tolerate such a thing. Other than that,..the staff there was extremely polite and helpful. I will def. stay at the Palacio del Rio during my next visit to San Antonio.

Plussat:

Miinukset: Stayed there for SA Marathon. Had to get up at 4:30 but could hear loud music outside until 10 PM. Also, AC did not work very well.

Plussat: I didn't know that when we made our reservation that we had been sent to a third party site. My fiancé had an emergency at work and we needed to reschedule. The hotel was fine with it, but it had to be done through the booking site . Unfortunately the booking site wouldn't allow it. We lost our money I will never book a hotel with kayak again.

Miinukset: Nothing

Plussat: Location to riverwalk

Miinukset: Cleanliness of the room was disappointing

Plussat: Great location

Miinukset: The bed was uncomfortable. I got a discounted rate thru booking.com and still paid too much for this room. The bed was hard and creaked. I would expect this at a cheaper destination but for $190+ per night this is just unacceptable. Also, who charges $30 a night plus tax for parking? IN SAN ANTONIO?? Who are you trying to fool? We know space is not this much of a commodity. Felt ripped off. Will absolutely not stay here again, and I'm definitely avoiding the Wyndham name in the future.

Plussat: The view and customer service was great!

Miinukset: No microwave or fridge. Not very clean. Found hair on our beds and some towels. Mold in shower and in sink.

Plussat: The breakfast buffet was an outstanding value. Great fresh food options and really fresh fruit!

Miinukset: First room had a strong Lysol-like odor. They easily and immediately changed my room.

Plussat: The view was amazing and the room was very clean and home like

Miinukset: The location was a little sketchy the hidden room fees and they gave us a different room than what we originally booked we booked a deluxe suit and the hotel just gave us a random room and said they did not receive our reservations even tho we booked weeks in advance.

Plussat: The room was nice and clean and we had a view of the riverwalk from the room. Wifi was free, not all hotels in the area offer free WiFi.

Miinukset: The wait for the elevators at checkout time were intense. We were on the 20th floor and ended up taking the stairs all the way down bc the elevator was full every single time it came to our floor.

Plussat: We only stayed for one night so this was perfect. I like how they had an option for gel body wash instead of the bar soap that leaves your skin feeling kind of tight. I like how the valet guy suggested we park for free on the street instead of spending money on valet since we would be there for one night. That was really helpful and he seemed to genuinely care for us to save $$$! We are a young couple and brought our 5 year old so every bit counts. The walk from the boardwalk was only about 10-15 minutes but still fairly close to the hotel.

Miinukset: We came earlier than our check in and when I asked the front desk if our room was ready so we could possibly check in early she seemed to have kind of an attitude. We mainly came out to swim and when we went swimming the bottom of the pool felt as if it were coming up? Like as if there was a film covering the pool which was kind of interesting. While in the hot tub there was a couple smoking pot which was not okay, seeing that there were children and families everywhere. When the staff came out to check it out he did not do anything or tell them anything. The couple had thrown whatever they were smoking off the roof so they weren't caught with it but it was fairly obvious that they were smoking. I thought that they would've handled it differently but the staff member seemed okay with the situations and even told the other staff me ever that everything was okay....when that was definitely not.

Plussat: Easy to get to Riverwalk, 5-7 minute walk on Riverwalk to restaurants and shops. Quick elevators.

Miinukset: Doors closed loudly, otherwise room quiet. Pool area small for size of hotel.

Plussat: The people working on cleanup (Maid) she make A really good job

Miinukset: Just one people working on that the front desk she look so happy on she jop look

Plussat: Location - location - location - right on the Riverwalk. Conference facility was well laid out and easy to navigate and handled our 300 attendees well. Concierge was very nice and helpful, as was transportation staff. Food was above average, especially a lunch that was part of our conference.

Miinukset: Had a billing problem that hotel desk staff (including manager) seemed unwilling/unable to resolve. Problem rested with the hotel, but I had to go to our conference coordinator to finally take care of it. Unnecessary run around that should have been quickly resolved. Room WiFi normally requires extra fee ($9.95/day). Only free in the lobby. Luckily, my conference arranged free WiFi for attendees. Seems a poor method of getting a little more money out of a guest.

Plussat: Clean updated rooms.

Miinukset: Bathrooms could use to be renovated some. Or at least clean the tile

Plussat: The comfort and the cleaness of the rooms

Miinukset: The staff at the front desk are "very to the point",poorly informative and kind of rude when information was requested.It is shamefull that in a nice ,expensive hotel,you do not have better quality of customer care

Plussat: The boys that worked as the valet service greeted us and helps with all of our needs

Plussat: The room was nice

Miinukset: The hotel staff was very rude. The fitness center amoung other things was very run-down. The elevator took forever!!

Plussat: Location was right no the river. Beautiful Lobby Rooms were very comfortable, awesome view of the tower.

Miinukset: Valet Parking was $37 + Tax = $40.00!

Plussat: Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.

Plussat: From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.

Plussat: Beautiful view. Very peaceful.

Miinukset: Didn't realize there would be 60$ charge for parking

Plussat: I loved the location. Steps from the river and the mall.

Miinukset: My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.

Plussat: The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back

Miinukset: One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.

Plussat: Very nice accommodations.

Miinukset: Breakfast buffet was understaffed, was not explained properly

Plussat: The staff was very friendly, helpful, and professional.

Miinukset: Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.

Plussat: Almost everything.

Miinukset: The fact that self parking beneath the hotel costs $30 a night!

Miinukset: The room was small and we couldn't even upgrade

Miinukset: I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again

Plussat: Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked.

Miinukset: Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.

Plussat: Pretty clean and friendly staff

Miinukset: Long check in

Plussat: I thought that the facility was clean and comfortable. Staff that we encountered were all pleasant.

Miinukset: We visited during remodeling so check-in was a bit odd. I also thought the shuttle service was a bit weak. There are so many places to travel in San Antonio that market square seems like an irrelevant spot to travel too being that it is only 2 blocks away.

Plussat: The staff was friendly and very helpful

Miinukset: Internet was difficult to login to and wasn't a very good connection

Miinukset: Thank you

Miinukset: The hotel is drastically understaffed. The housekeeper didn't come by our room until after 7p and that included us calling around 3p to make sure they hadn't skipped us. When we got back to our room that evening, we noticed bags of our trash and lots of other rooms trash scattered down the hallways. The wait staff at breakfast were opening talking about how much they hate their jobs, and the front desk was always full of other guests complaining about something that went wrong with their stay.

Plussat: Bed&linens were very clean and comfy. 4 pillows per bed! The staff was friendly from the front desk, to restaurant, to the maintenance guy who brought us pool towels. I was traveling my myself but had a couple friends visit to use the pool and it was great. Lots of families, but quiet rooms can't hear other guests

Miinukset: Hot tub bubbles were broken.

Plussat: Great location but due to construction getting to hotel can be tricky. Hotel is newly redesigned it seems and was very welcome and bright. Room was great size and staff was wonderful

Miinukset: Not sure what happened but when we arrived and decided to use the restroom it seemed that someone has already been there and sprayed the toilet lid and left their pubic hair

Miinukset: The AC did not work in two rooms. Third time was the charm

Plussat: Got there about 11 am. Had a nice clean room ready for use. Staff was friendly. Had a free shuttle to take use to the river walk so we were save in an area we did not know.

Miinukset: Not thing. Everything was great

Plussat: The staff was nice except for housekeeping. The location was nice. Parking was good.

Miinukset: Housekeeping staff were rude. The pool was dirty, the rooms are poorly ventilated. Woke up and everything in the room was damp. The carpets in the room were nasty and stained. The staff started vacuuming the hallways at 9:30 at night while my kids were sleeping. The kiddy pool tile was crumbling.

Plussat: Clean, friendly. I was happy with our stay.

Miinukset: There wasn't any continental breakfast available...

Plussat: Location was awesome.. the hotel lobby was really nice.

Miinukset: The room was 80 degrees went we got to the room. The AC struggled to cool the room which never cooled down. The hallways were Hotter than that. The bar closed too early on a Saturday night too! We will never stay there again! Plus I had to park my F250 across the street because my stock pick up wouldn’t fit in the parking garage! Really

Miinukset: Room was a bit musty. Breakfast was not as we expected. Ran out of some of the items and some of the hot items were cold. Fairly disappointed for the amount we paid for the breakfast buffet.

Plussat: Housekeeping was fast. Location on the river walk was very convenient.

Miinukset: The room and bathroom were very small. There was also a very strong scent of perfume that was overwhelming when you walked into the hotel. We noticed it every time we came into the hotel during our stay. It was almost nauseating. Parking was expensive. It was the week of Thanksgiving and the front desk seemed to be severely understaffed.

Plussat: Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny. Super friendly staff and very clean. Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well.

Miinukset: Some of the activities were at the other Marriott across the street

Plussat: How close it was to the river walk.

Miinukset: The smell on our floor and room size.

Plussat: Location is great

Miinukset: Could not accommodate our truck - had to park off site.

Plussat: The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs.

Miinukset: I did not like that you had to pay for parking. Your paying a price you would think that that would be included. Also there was no mini fridge in the room for food.

Plussat: Near Convention Center.

Miinukset: Bathroom was not clean.

Plussat: I liked how close it was to the Alamo and to the Riverwalk. Also how it had shops and restaurants really close, walking distance, away.

Miinukset: 1) I booked from a third party site which doesn't confirm you get the room you chose, it only holds a room (they don't say what kind) for you. 2) There is $40 parking that they don't tell you about (prob best to park across the street and walk). 3) there is no complimentary breakfast. Plates start at $12 a person (McDonald's is literally right around the corner). 4) the staff wasn't helpful when I asked about the room issue and why I got a diff one than I signed up for, they were more ready to give sarcasm then actually helping.5) the rooms were clean but there were still stains on the faucet and tub that looked greasy.