The Us Grant, A Luxury Collection Hotel, San Diego

We had a corner room which faced 5th Avenue. There were several windows. One of the windows had a shade but no drapes. The outside lights manage to come into the room from the sides of the shades. We tried so hard to block out the bright street lights but in vain. We couldn't sleep well because we needed a dark room.

See above. There were lots of homeless people pushing their carts outside the hotel.

The service from all the staff rates as one of the best we have ever experienced. The quality of the rooms and the common areas was exceptional. Value for money!

The bar lighting was far too dark. Lack of shelf space in the bathroom.

everything was perfect

The front desk staff was very professional and kind, his name is davis... I admired his way of handling my small prob with the online booking, it seems that his recodes show no reservation for me, looks like Booking.com did not update the server promptly, yet he was very polite and escorted me to the comfort sofa at lobby, made the necessary correspondences with booking.com, and solve everything in less than five minutes. They were very fixable with late checkout.

Valet parking fee is high.

The centralized location to restaurants, shopping and the seaport was perfect. The staff was extremely friendly and helpful.

Not the hotel's fault, last night there some very rowdy guests were up and down the hall in the wee hours of the morning. Again, not the hotel's fault. And we did not call the desk to report it.

The staff were really helpful, we had to call down to get a few items we have forgotten sent to us and they were really prompt in helping us. Everyone was extremely friendly and willing to help especially the concierge Lee Ann, she was very good and gave us extensive tips and advice about San Diego and places we can go including transport details. On the day of our depature, we had to get up early for our early flight, and a bill was put under the door for us. Saying that if it was correct (i.e. we didn't use the minibar so we didn't have to pay any extra) then we did not have to stop at the front desk to check out, which was rather efficient and saved us some time.

Our room didn't have a view. It unfortunately looks into other rooms from the other side of the hotel block. We didn't bother asking for an upgrade or change the room as we were out exploring all the time anyway.

The service.....absolutley amazing!!!

no swimming pool, no sunday brunch offered, gift shop did not offer typical snacks/drinks, no vending machines on any floors.

The ambiance, the service

The rooms we stayed overlooked a busy street--it was a bit noisy into the early morning hours. Sound proof windows would be nice. Same thing with garbage trucks first thing Saturday morning--that is what we awakened to.

The room was beautiful!

beautiful hotel with extremely friendly and helpful staff