Autonvuokraus San Diego

Plussat: It got us where we wanted to go.

Miinukset: It was a 2014 diesel. The charger for the phone didn't work. Staff tried to talk us into a larger vehicle, getting their insurance instead of what I got online and convinced us to purchase a 4 day toll device by telling us there were tolls where we were traveling. There weren't.

Plussat: EZ car counter clerk try really hard to sell options which you don’t needand he never explain about additional fees, EZ car added hidden fees.

Miinukset: Counter clerk has to explain all fees and charges up front.

Miinukset: Pricing

Plussat: Check-in countee was unhelpful and a little rude. Told me I wasn't allowed to take toll roads, and didn't explain.

Unscrupulous and terrible. Avoid at all costs.

Plussat: Nothing to like

Miinukset: Trying to sell me stuff I don’t need. Didn’t have a car in the class I booked. Lied to me about being able to cancel the charge and give me proof of cancellation Heard them selling unneeded add ins to other customers who also got annoyed Unhelpful and unprofessional

Once and never again

Plussat: Basically nothing

Miinukset: Car I had contracted for was not available, offered me a minivan instead, not interested, was traveling by myself and wanted fuel economy. Agent said that I could return the next day to swap out for something more appropriate, but, due to my schedule, it would have taken me a whole day's drive to come back for the swamp...As an alternative, I asked if I could swap cars in Phoenix, which would have fit my itinerary better, was told there would be an upcharge for such. Else wanted to upcharge me for a more desirable model, I declined. Stood my ground, eventually, an economy type car was returned and assigned to me. It was noisy, lacked cruise control, a/c was very weak, as in "no fun to drive". To make up for the inconvenience, I was told I would be given a discount from my original intermediate type car reservation, however, that did not happen, they just hit my credit card with the full charge for the larger vehicle I never go to drive. When returning the car, their station was closed, with zero indication as to when they would open in the a.m. like was posted on their competitor's return stations. When I tried to return the car to their Phoenix location, I was told it was impossible to drop the car off there even though their San Diego agent had told me I could do so if willing to pay a penalty for doing so - basically one of their agents lied, no idea which one. All in all a lousy experience, since I now have to file a complaint to get them to correct the charge to my credit card account.