San Diego autonvuokraukset

Plussat: Nothing

Miinukset: Price is very expensive. I still didnt get the receipt. Very confusing location! Nobody was around in the parking lot.

Plussat: quite straight-forward

Miinukset: I was upsold on primary insurance that was offered at the counter. I initially declined, citing that my Chase Sapphire Reserve credit card covers it. Then the rep very assertively said credit cards do not cover primary, they only cover secondary. So I went with his claim, assuming he's more knowledgeable. Turns out my Chase card does include *primary* insurance so I regret getting redundant insurance. I'm not happy about that.

Plussat: The staff was friendly and I liked the car I rented.

Miinukset: There was mis-communication after mis-communication...I reserved a car for noon pickup in San Diego and called to see if I could pick it up earlier, they changed my reservation over the phone to 11 am but no one else seemed to be aware of this throughout the whole process. For example, I picked up my car and they didn't tell me that picking it up earlier meant I had to return it earlier. So when I returned it, they said I was 'late' and charged me a late fee. I was not late going by my noon return time, which is what I had booked on line. I talked to the staff when I returned my car to the Orange Co airport about the fee, who said I had to talk to the people at the Avis counter in the Orange County airport, who said I had to call back to the San Diego Office where I rented the car, who said I needed to talk to the staff back at the Orange County Avis counter I just left! UGH!!!!!!! I will never rent from Avis again. It was complete confusion, or dishonesty. Neither is a good look.

Plussat: Vehicle was perfect in every respect

Miinukset: The customer service at pick up was terrible. Rebecca was rude for no reason. The way she treated me was so disrespectful, I had to ask for another agent to help me. She’s in the wrong business. She poorly represents AVIS.

Plussat: It was cheap

Miinukset: Customer service could be better. Dumb policy about requiring a credit card because debit card is not good enough even though I had thousands in my account. I don't understand why a credit card trumps all other forms of payment. Also drop off was horrible. Employees were rude, dirty, and disheveled