Royal Solaris Los Cabos & Spa

Check in - check in was fast and friendly. Upon check in we were provided with a red wristband and a welcome drink. Staff assisted us with our bags. Drinks - bar staff were quick to serve you a range of drinks and cocktails. Spirits were a mix of name brands and average ones. Gym - the gym had a number of treadmills and weights available. Kids pool - this pool was on the other side of the main area to reduce noise to other guests. Beach chairs - chairs and towels were readily available. Bar service was provided on the beach. Food - there was the option of the buffet, ceviche, pizza stations and 2 restaurants in the evening. Room - two double beds and a view of the pool. When we pushed the beds together after our first night the maid service then made them as a joint big bed. This was nice! They also left little towel animals each day.

Location - San Jose Del Cabo is 30 minutes away from Cabo. The place is sleepy and there isn’t anything outside the hotel to do. Drinks - drinks just never hit the mark. There was no cocktail or drinks list and when you did think of something it was either made too sweet, not strong enough or had a ‘Mexican twist’ to it. Otherwise the language barrier seemed to be an issue and your drink arrived completed different. For example an espresso martini was made with vodka and cold American brewed coffee... Only - not shaken, not with syrup, no kahlua. Gym - no air conditioning, old equipment, small and no cups provided for the water. Food - if you are a member or have signed up for the timeshare you are eligible for additional dining options. Although we did eat at the members breakfast on the morning of our timeshare presentation and it was the same as the options in the buffet. Ceviche was hit and miss and the snack bar and pizza bar were terrible. The buffet was average and bland. The restaurants tried but it was nothing to remember. Wristbands - although we were told the coloured bands are just for different booking sites, after the timeshare presentation you learn that the wristbands are coloured for members or their family which gives them different menu options and access. Entertainment - the budget here appeared to be about $50 for the night which was mostly spent on see through Lycra body suits. The shows differed each night and included a rendition of ‘Coco’, a dance show with eclectic talents, karaoke and a girls vs boys night. Other entertainment was ‘VIP’ theme nights which either cost about $45 USD or were part of a complimentary (but then compulsory) timeshare presentation. This only extended to a beach dinner and a Cuba themed night during our stay... Neither of which was worth the money advertised. During the day there were some activities by the pool such as beer sculling competitions and bracelet making.

The majority of the staff were friendly and helpful.

This is not an all inclusive and has a tier system. If you don’t belong to the VIP club you can’t attend the fiestas, and special events unless you pay extra money. They have different buffets as well. Different colored towels, etc. If it’s not all inclusive then don’t charge or advertise it as an all inclusive. We would never go back to this resort and many other people we talked to felt the same. The first room we stayed in had a fan so loud we could not sleep or hear the tv and to get a different room we had to pay more money. Not good customer service at all. Very disappointed.