San José del Cabo vuokra-autot

Bait and switch

Plussat: The car, while it was a new car, still was not the car that we reserved. We reserved a Nissan Maxima for 4 adults and got a KIA Sorento

Miinukset: This was my first use of the Kayak site and we reserved a car for a week out of Cabo. The car was not what I ordered (a smaller KIA instead of a Nissan). The real problem was that as soon as I reserved it, I received an email from an insurance company, Allianz, that offered to sell me insurance. I purchased the insurance, but ACE rental would not recognize that insurance. I had to purchase another insurance policy through them at 3 times the price or not get the car.

Misrepresentation of Rental Costs; Vehicle Not as Represented

Plussat: Not much. Starting with the (initial) airport shuttle ("Ace badged"), which delivered me to a 35 minute wait, at the (wrong) office. Once we took (other) shuttle, I was offered a Kia "Forte"(instead of the VW Jetta-Full Size or "similar"). My reservation stated Then, instead of the $30.69USD, that my reservation stated, I was given a choice of $180.69USD (with a $2500.00USD "Hold", and final charge on my credit card), or $215.51USD, for an $800.00 "Hold", and final charge on my credit card.

Miinukset: I did not appreciate the disorganization, the need to go to (2) different office locations, the waiting in line (at each of those offices), for a total of 50 minutes, the type of car that I was rented, (i.e.smaller than the car class that I reserved), or the ("Surprise!!!") additional charges that were somehow acceptable, and explained by, the "Terms and Conditions". While "Additional Charges may apply for required insurance, when the "required insurance" is 6 times the cost of the rental, something is wrong.

Plussat: Ease of transactions

Miinukset: They charge you 30$ a day for insurance unless you put 4000$ down

Too much pressure for Insurance

Miinukset: I get the deal - give someone a very low price to rent a car - but then heavily pressure someone to buy what is very expensive insurance. I had my own - and even then was made to feel extremely uncomfortable.

you better buy the insurance

Plussat: The office was clean and the car was cheap.

Miinukset: The ACE representatives take a long time to check you in and out and it is very unclear what insurance options you need. I was under the impression that my credit card provided me insurance so declined all insurance despite the ACE representatives advising to get the full insurance coverage. Just to put it into perspective the rental was $50 without insurance and $200 with full insurance - so a 4x difference. On the highway back to return the rental car I got a flat tire which I fixed myself. When I returned the care the ACE representatives charged me $330 additional for the flat tire and dirt marks on the car. I had no choice to accept because they had a $2,500 deposit and I was late to catch my flight. I would not rent from ACE again.

Insurance tripled the advertized price

Miinukset: The insurance that was added was misrepresented and ended up tripling the cost of the initial advertised price of the car.

NEVER RENT A VEHICLE IN MEXICO!!!!!

Plussat: NOTHING

Miinukset: OK...look, your online site sent me to Alamo for a nice deal renting a vehicle in Mexico. What you or Alamo didn't disclose was that the $12/day deal was far from the truth. Not only didn't they accept the insurance I purchased, also from one of your links, but they added $40 a day for insurance plus wanted a $700 debit deposit on a vehicle that had many dings, etc. that I am certain they would have charged me for when I brought it back. So I told them to get you know what and left that rip off joint. A - I will never use Alamo again; and B - I will never ever use your site again and will let others know about how horrific this experience was. Thanks for starting off our family vacation in a horrible way. Be honest with your online customers. I certainly will warn them!

Plussat: Original price of car rental was very good but they get you on the insurance which was over $300 for the week. Bit of bait and switch it seems.

Miinukset: When we turned the car in at the end of the rental, they picked out a scratch that they said wasn't there when we rented it. Of course, we disagreed and could not recall any bump or collision that would have caused this. In fact I had called out the same scratches at the beginning but they said it was additional to what was there. Because I had insurance, they could not charge us but it seemed like they intended to make money off the insurance company. Likely would rent from someone else in future.

Don't appreciate the deceit

Miinukset: I booked a car rental for 83 dollars....I was charmed in total 231 dollars. If insurance is required then include it in your qinitial quote. I don't appreciate the deceit and getting blindsided and screwed once I'm in mexico. All you car rentals are deceitful and dishonest.

Alamo misrepresents real rental cost

Plussat: Clean car. Nice. New.

Miinukset: The total car rental fees were misrepresented and intentionally put in the small print just to get my reservation. I had a bad experience and I won't use Alamo again because of it. You may have got my rental this time but you won't get it next time.

Scam artists

Miinukset: Even though i had purchased insurance thru my reservation they came up with senseless reasons to add additional insurance just to make money and when I refused the additional insurance they would not give us a rental

They charged for gas even though it was full

Miinukset: We had an early flight before they opened. We dropped off car and tank was full. I took a picture of it. I noticed they charged us for gas on my credit card. I have filed a dispute with card company. This is very wrong.

Rip off

Miinukset: Prices were not as advertised. Required insurance coverage was 3x the price of the car.

Never, ever again

Plussat: The airport shuttle driver was friendly

Miinukset: A complete scam. The office did not honor our reservation. They claimed we needed additional insurance per a new Mexican law. They would not accept the insurance verification I had and would not provide us with the wireless access code to show additinal online proof. The Budget employees said the only way our confirmation/reservation would be honored was if we attended an info session on a hotel in town! Two men from La Vida then gave us a map and told us that Budget would waive the $300+ insurance fee if we came to their resort. I was shocked, but acknowledge every country has different business practices. We did not have this experience at National and were not charged a fake fee nor duped to attending an education seminar. Other patrons in the Budget office said this also happened to them. Unacceptable. Please do not waste your time or energy here. Staff was very, very unhelpful.

Did not rent the car

Miinukset: We ended up not renting from Budget. We wanted to reduce the number of days of the rental and the agent would not assist us at the counter. He told us to go online and change the reservation. You should also inform customers that mandatory insurance purchase runs about $50-60 per day.

Display true cost

Plussat: Car was clean and drive fine. Fit our needs for the week.

Miinukset: Liability insurance was not added which added significant cost to the rental. The added cost surprise was a HORRIBLE way to start a vacation.

Cheated US on taxes for liability insurance

Miinukset: They gave us an outrageous price for liability insurance (told My girlfriend who rented the same day she had a special of $70 for the week, while we were charged $25 per day over 7 days. We're told that was the least amount of liability insurance under Mexican law and the cheapest. Bologna!! Won't trustndillar again.

Be prepared to haggle over the cost of the insuran

Plussat: The cost of the rental car was something like $5 a day, but the insurance is where they get you.

Miinukset: Basically traded away 3 hours of our vacation time to have breakfast and get full coverage insurance for the week. They quoted us over $500 for the insurance, if we wanted to pay it out of pocket.

Deceiving Price

Miinukset: The price quoted online was deceiving. It said $2 a day, when in fact it was $2 for the car but mandatory $30 a day fees... Never a nice surprise. What I expected to cost $4 ended up costing $72...

Plussat: The car worked fine, and pick up and drop off (at the airport in Cabo) was easy.

Miinukset: The cost--$390 for one week--is excessive. I have never paid that much for a rental car before, either in Europe or America. I understand that Mexico has strict rules concerning insurance coverage, and that's fine. I was perfectly willing to pay extra for the required insurance. But this seemed to be well over what is reasonable.

Tried to steal from me.

Miinukset: We ended up not needing such a big car, so we asked for a smaller rental, going from a minivan to a standard. The representative refused to give us a price for the smaller car. He wouldn't call anyone, and he wouldn't check his books. The counter person did EVERYTHING to get us in the van, so he could take us to the off site rental agency, and then we would be trapped at his rental agency. He was a scammer, and an embarrassment to Dollar Rental Car. We went to the counter two stands over, and got an extremely fair price, and rented it on the spot. Again, Dollar cannot control their desk in Mexico. I am extremely unhappy with Dollar, and will bring this up to my corporate officer in charge of rentals.

Plussat: clean car

Miinukset: a car rental with Alamo at Cabo San Lucas Airport for 1/28/17. We landed at the airport yesterday, In Los Cabos Mexico, and greeted appropriately at the airport by the Alamo people, and brought via shuttle a short distance to a center about 4 blocks away. We went in there were 2 total families in the van including us. We went into the Alamo rental area and were greeted nicely. We were talking to the rental person and he informed us of a mandatory liability insurance for damage to other cars, that is not included in the already purchased alliance insurance. He showed me in the hotwire small print that some international car rentals have mandatory insurance requirements that result in additional charges at the time of pick up. I also purchased the alliance insurance offered at the time of rental that has sufficed in the past when I have rented in Mexico. My issue is that one of the people at the office then came in when we were discussing this charge of $220 for the insurance and asked if we were owners of The timeshare we are going to then the fee would be waived if we went to their timeshare at a different hotel. I am not sure how this works in general for an Alamo car rental agency but we felt the charge was now arbitrary and we ended up paying the additional $220 above our rental and the Alliance insurance. This is inappropriate and I do not think this is how a Alamo transaction and use of services is set up. If this is typical I need to know so I am not subjected to this in the future and I will not use the services of Alamo.

Terrible airport experience good once you get to Enterprise

Plussat: Desk service was good

Miinukset: Airport is a free for all. Pricing is very badly communicated online. Rental quotes of $20 a day very misleading when the insurance is added comes out nearer $100......bait and switch, bad buisness. Oh and lastly a Toyota corollary is not a full size car

Sub par car

Plussat: Staff was friendly enough

Miinukset: The fact that u need to fight the time share people at airport

price is never what's listed

Plussat: pick up and drop off was pretty easy

Miinukset: 6 day car rental -- $5/per day (yes, that's correct) + $20/ per day for some insurance. 20+5 * 6 = $150, so why does my bill come out to $250 the car had a sticker that said "premium gas only", this a tiny economy car, what's with the performance gasoline requirement?

Plussat: Nothing

Miinukset: It's a Rip off. We cancell

Plussat: close to the airport

Miinukset: We reserved a Full Size Car. The vehicle we got was a Mid-size and very small for 5 people and 5 suitcases. When we all got in the car was lowered in the back so we had to be careful on all the bumps in town. The vehicle picture that we reserved was a Ford Fusion and we received a Nissan Altima, substantially smaller. They did not offer a bigger vehicle. If you look up a Ford Fusion it states a Full Size, the Nissan Altima states Mid Size! Then when we waited for the car they sent us over to a guy that basically worked there but was trying to sell us Timeshare/Golf Membership. That was ridiculous. Next time in Cabo will rent elsewhere!

Handcuffed.

Plussat: car itself was fine...zero complaints.

Miinukset: Insurance rates were a scam...ridiculous. A tiered price program with agent stressing the most expensive one...HARD! Finally settled for the 2nd of 5 tiers based on advice of my insurance agent in US after phoning her. Agent then went through entire form printing and signing process and when I was ready for final signature I realized that they had opted for the zero insurance level. I would have had no coverage and they knew it. I caught the "error" and had the forms reprinted and I had to fill out everything all over again. We were then ushered to an individual that i thought was going to hand us the keys but instead started a high pressure sales pitch for a time share which 4X I had to refuse. Bad business...will not use Enterprise/National again.

Complete Failure!

Plussat: There was nothing to like!

Miinukset: I reserved a minivan and they didn't have anything but small cars available and their proposed solution, which obviously wasn't acceptable, was to rent me 2 small cars for the same price. Ridiculous! Cost me $100's more to rent from National/Enterprise!

Wrong car

Miinukset: Saidbthey cancelled our reservation on accident, gave away last van, got stuck renting a second car to handle our 7 people.

Add 1 hour at counter & $50-70/day for Mexico insu

Miinukset: Expect an extra hour picking up & dropping off. The process is slow. Also add $50-70/day for mandatory insurance. Don't believe the $3/day quotes online.

Don t go there! Fraud!

Plussat: When returning the car they claimed caused a damage on the front. I told them that I saw this damage at the pick-up and told their colleague. The collegue wrote in spanish (I don t speak spanish) that it s only a scratch. At the return they told me I caused it and that I habe ti pay it. I recommend to go somewhere else. I believe i was set up. And ALWAYS take pictures of the previous damages.

Bait and Switch, with a bit of extortion thrown in

Plussat: Nothing

Miinukset: Obscene insurance rates, not shown a contract until after the credit card was charged, off-site office with very few workers and long lines, ignored the rate given, was told "take it or leave it" and there was no way to get back to the airport terminal. Horrible experience.

Reserved a minivan for $100. Got a tiny sedan for

Miinukset: They saw my crying baby and knew I couldn't walk out so they screwed me. Other people on my trip renting from other places paid 1/3 what I was charged. And Europecar doesn't even pretend to reserve vehicles. I'm doubtful they ever have minivans in their fleet at this location, but they assured me they did right until I arrived and was standing at the counter.

Big dollar surprise at return.

Plussat: The car was clean.

Miinukset: Pick-up took a long time. I’ve never signed so many documents just to rent a car. It was like purchasing a house. The gas tank was only 1/4 full so we had to look for gas almost immediately. There is also a very expensive insurance requirement, not included in the rental fee nor disclosed clearly while making the reservation on the website. Our 6 day rental was $85. The insurance was over $150, nearly doubling the rental cost. When returning the car they found a couple of small, cosmetic scratches which were overlooked at inspection and levied a $50 charge. These “scratches “ which were within the front grill, were normal wear and tear and could be eliminated with 5 minutes of polishing. When I made the reservation online through Kayak I was unable to set a pick-up or drop-off time. The times were set at a 12:00am default and could not be changed. I canceled out the reservation three times to see if the site would reset and allow me to input a pick-up/drop-off time but I could not. When I returned the car it was essentially 12 hours past the 12:00am drop-off time. For this I was charged nearly $75.00. The previous 6 Days cost a total of $85.00! What we expected to be an $85 + fuel rental ended up at approximately $360.00. This company goes by several names: America Car Rental and EZ Car Rental. We have rented cars many times, throughout Mexico and have never been up charged like this. Never again at this rental concession.

Awful

Miinukset: They Make everything to increase the price, the service was awful, fx rate 20% more than in the banks, and they push you to take the insurance even do your credits card has one, really a bad experience

Missleading promotion

Miinukset: No warning that a extremely expensive insurance purchases would be required or show proof of insurance. Required documents in promotion did not include these, nor specified the additional substantial cost.

Plussat: No car, no help, no reason to try again with so many other options.

No cars

Plussat: Nothing

Miinukset: Made a reservation for a vehicle and when we arrived they said no more cars sorry. They didn't try to help us find a different car rental company they just told us sorry. Nobody would tell me why they didn't have anymore cars for us, they just continued to say sorry. I asked if there was a supervisor or anyone to talk to and she recommended I take a taxi to the rental office (instead of calling someone) even though their shuttle was sitting out front of the terminal. I ended up going to a different rental company and paying double for a larger vehicle. Overall I would stay away from this business at all costs. Very poor customer service and no accountability. Will not use again!

No car available when I got there

Plussat: That sucked

No car available

Plussat: When we got to the airport, no matter our reservation, our car was not available. We had to take a bus and a cab. I won't trust firefly anymore