San Jose del Cabo hotellia

Plussat: The staff here are a joy. Every single person was friendly and went the extra mile. Food was better than expected and the sushi experience very memorable.

Miinukset: Location of the kids pool is out of the way in the shade and maybe they could have more kids day activities. Also less private events and more themed meals would be nice.

Plussat: Room was very nice and clean. Staff were always helpful. The Asian restaurant was good. Breakfast had a good selection of food.

Miinukset: No quiet bars open after 10 pm. Coffee pods in room not replenished daily. Too many cabanas by pool and not enough lounge chairs. Only one heated pool. The other pools were cold. Cocktails were not good—made with cheap liquor. Having to pay extra to sit around fire pits.

Plussat: Felt very safe. Great location. The hotel wasn’t really crowded which was great. Very comfortable bed and lovely room. The food was really excellent.

Miinukset: Some of the restaurants weren’t open everyday. Pools were cold The rooms are not soundproof so the sounds from the hallway was VERY loud and made sleeping difficult. One day, extremely early, starting around 4am we kept hearing carts being rolled by.

Miinukset: Nothing it’s beautiful people there working there at the very nice

Plussat: Friendly and attentive staff

Miinukset: Restaurants randomly closed, food was good overall. Could not swim in ocean (too dangerous)

Plussat: Excelentes instalaciones, alimentos y servicios de lo mejor.

Miinukset: No

Plussat: Great venue, pools, beach front.

Miinukset: Staff wasn't the warmest. Food was ok at best. Weird restaurant hours.

Plussat: Just a short drive from the airport this location has a beautiful ocean view with a lovely beach. You can go in the water here which is not always the case along the southern tip of Baja.

Miinukset: Felt too American and less like we were in Mexico. The food was average and your best bet is to order a la carte.

Plussat: Great food lots of it, beautiful beach and facilities

Miinukset: Cost of “upscale “ wines were quite ridiculous and house wines were terrible

Plussat: I like the morning yoga and aqua sports.

Miinukset: My friend got food poisoning here and ended up in emergency room. He got so dehydrated from having a bowel infection his whole body cramped up and he couldn't move his fingers or arms. 6 hour of ivs, vitamins and antibiotics saved him for $3000. Hotel staff did not care at all and took zero responsibility. On site doctor is worthless and wasnt willing or maybe even able to help.

Plussat: Location was close to stores and airport. Walking distance to Old San Jose. Everything was layer out really well.

Miinukset: Nothing

Plussat: Food in Italian restaurant was excellent.

Miinukset: House wines too limited. French restaurant disappointing.

Plussat: The architecture

Miinukset: Children running in and around the pool...throwing items. No parents apparently watching their children. Hotel staff not taking no for an answer on attending a time share sales meeting. Staff not saying thank you when tipping them for their services.

Plussat: Not enough restaurant choices . Had to walk over 3 buildings away for a cup.of coffee. Pool was exceptionally crowded . Not enough seating at the pools. Overall felt like a rat in a maize and they are adding another building

Miinukset: To many stairs. Can't be fixed

Plussat: The best resort I have ever stayed at. Super clean, staff was very friendly. The villa was 5*+. This hotel has now become our favorite and we plan to go often. The pool area was very clean and the lounge chairs super thick and comfortable. Food delicious!

Miinukset: Nothing, everything was wonderful from the time we arrived until the minute we checked out. Awesome!

Plussat: Marcelo Vagar the staff member made my experience even more amazing he helped with whatever needs I required.

Miinukset: The taxes fees

Plussat: The staff was friendly and everything was super clean. Beautiful view from our ocean view and beautiful view from the entrance.

Miinukset: We agreed for a tour that was suppose to be 2 hours and it went pass two hour. During the tour Sarah was friendly but at end we didn’t want to purchase the time share and we then heard her and another guy talking about my fiancé. But aside from them the actual hotel was amazing.

Plussat: The facility was BEAUTIFUL! Everything was first class - from the thick cushioned lounge chairs to the crystal clear pools to the well appointed room. Upscale shopping/dining across the street. Centrally located.

Miinukset: Didn't get to stay long enough!

Plussat: Good food; rooms are good sized; staff at pool and restaurants are helpful and attentive to guests; always see maintenance staff working on the property to keep it in good shape - have been here many tines with my family

Plussat: The service was excellent.

Miinukset: I had to leave ..

Plussat: Loved all of the pools, especially the adults-only serenity pool. The grounds were exceptionally maintained, with very attentive staff. Overall a very luxurious experience. The quiet beachside cabanas were a delightful treat, and our visit to the Paz Spa was tranquil and reinvigorating...

Plussat: Breakfast was great wish it had more authentic options.

Miinukset: There was a day when we didn’t receive room cleaning so we had to use the same towels as the previous day and our floors were a mess.

Plussat: Everything

Miinukset: Only option for breakfast was Javier’s otherwise Nothing to complaint about. Beautiful property and attentive staff.

Plussat: Cleanliness was superb. And the convenience of having restaurants and a store was great.

Miinukset: Not really.

Plussat: The pool and grounds were beautiful. Rooms were very spacious with full kitchens and large baths.

Miinukset: Room and bathroom lighting was very poor. Wireless internet did not work in individual villas. Internet was an extra charge.

Plussat: Friendly non intrusive staff, luxury, pool and surroundings, service poolside and in restaurants.

Plussat: Concierge, miguel was very knowledgeable as well as efficient

Plussat: Oceana restaurant was very nice. The privilege club breakfast was good and the staff were very friendly.

Miinukset: We booked an ocean view room and I guess at a push you could call it that, as we could just see the ocean between the other buildings. It was a bit too party central for me.

Plussat: We arrived a day late since our flight had been delayed. The hotel did not automatically charge us for the night we missed, we ended up staying the extra night though and they gave us the same rate. Check in was easy and smooth and our room was ready when we arrived. Breakfast is amazing! We stayed at the preferred area which has a cute lounge with food all day.

Miinukset: 1. Even though we arrived literally 4 days after our wedding and let the hotel know in advance it was our honeymoon, we did not feel as welcomed. No acknowledgement from the hotel at all. One night a bucket with ice and 2 glasses had been left in our room- with nothing else. 2. We tried 4 of the restaurants- food was ok at best. 3. For two consecutive days our room had not been cleaned by late in the day and we had to ask for it.

Plussat: Super attentive staff. Very friendly, some were funny. The best food of any resort we've stayed at previously. Rooms were romantic, views were gorgeous. Great pools, lots of seating, chairs, outdoor activities. Cant' wait to go back!

Miinukset: Nothing.

Plussat: The resort is beautiful, but that's as far as it goes. The staff is friendly, but tough to come by. I'd suggest going elsewhere

Miinukset: The worst part is the food. On each night of our stay, we went outside the property for dinner, which is terrible given how much we paid.

Plussat: location was perfect

Miinukset: had to call every day for clean towels

Plussat: Absolutely everything at SECRETS exceeded my expectations!! The staff, grounds, restaurants, entertainment, beach, pool, bars, activities, view, room size and amenities. Can not wait to return!!

Miinukset: Only wish there were bicycles to rent.

Plussat: We stayed only one night due to our flight being cancelled because of weather. We stayed at Hard Rock Hotel the prior week, but we would have rather stayed at Secrets. It was more our crowd. For the one day it seemed very nice.

Miinukset: The only suggestion we would have is that there wasn't enough light in the room. Unless we missed how to turn on all the lights, it was just too dark in the times we needed more light.

Plussat: Wonderful staff, beautiful property, I would recommend upgrading to preferred level; worth additional cost!

Plussat: The layout of the resort - lots of space, beautiful gardens and great swimming pools. The views of the ocean are fantastic. The staff was extremely friendly and helpful, the food in the restaurants excellent.

Miinukset: The beach is non-swimmable because of the strong surf and currents. However, it's still great for a walk.

Plussat: Loved the Market Cafe - great daily variety! Something for everyone! Staff was honestly the best of any resort I've stayed on. Would recommend Secrets Los Cabos to anyone!

Plussat: Location

Miinukset: The bellmen allowed someone to take my suitcase! When parking your suitcases with the bellman either checking in or out, they do not monitor who takes what and the hotel staff makes it known they aren’t responsible for someone else’s mistak

Plussat: The kids area was great

Miinukset: The food

Plussat: The beach was amazing. The grounds and pools are very nice and clean. The food was amazing, lots of selections (for kids too) resort has a purification system for the water.

Miinukset: Rooms are out dated and showing their age but are in the process of getting a facelift. (The updated rooms are beautiful but not many done at this time)

Plussat: Great kids club and swiming pool area

Miinukset: food could be better speacially at lunch, hotel is a little bit old

Plussat: The staff went beyond expectations.Food and entertainment were great

Miinukset: Nothing

Plussat: The property.

Miinukset: The many inconvenience that we had at the hotel.

Plussat: The staff was extremely friendly and went out of their way to make you happy. The resort is extremely clean.

Miinukset: The entire trip seemed to circle around trying to make reservations for dinner. It was busy, and most days even calling 10 minutes after the reservations opened would get a 8 or 9 pm dinner reservation. Entirely too late for kids. On vacation the last thing I want to do is sit around a phone trying to get dinner reservations. Once we did get to dinner, the food was not good. Dinner was by far the worst meal of the day. We ultimately stopped making dinner reservations and just ate at the buffet each night. Even though the remaining portion of the trip was nice, its unlikely we'd return to this resort because of the dinner processes and meals.

Plussat: Check in - check in was fast and friendly. Upon check in we were provided with a red wristband and a welcome drink. Staff assisted us with our bags. Drinks - bar staff were quick to serve you a range of drinks and cocktails. Spirits were a mix of name brands and average ones. Gym - the gym had a number of treadmills and weights available. Kids pool - this pool was on the other side of the main area to reduce noise to other guests. Beach chairs - chairs and towels were readily available. Bar service was provided on the beach. Food - there was the option of the buffet, ceviche, pizza stations and 2 restaurants in the evening. Room - two double beds and a view of the pool. When we pushed the beds together after our first night the maid service then made them as a joint big bed. This was nice! They also left little towel animals each day.

Miinukset: Location - San Jose Del Cabo is 30 minutes away from Cabo. The place is sleepy and there isn’t anything outside the hotel to do. Drinks - drinks just never hit the mark. There was no cocktail or drinks list and when you did think of something it was either made too sweet, not strong enough or had a ‘Mexican twist’ to it. Otherwise the language barrier seemed to be an issue and your drink arrived completed different. For example an espresso martini was made with vodka and cold American brewed coffee... Only - not shaken, not with syrup, no kahlua. Gym - no air conditioning, old equipment, small and no cups provided for the water. Food - if you are a member or have signed up for the timeshare you are eligible for additional dining options. Although we did eat at the members breakfast on the morning of our timeshare presentation and it was the same as the options in the buffet. Ceviche was hit and miss and the snack bar and pizza bar were terrible. The buffet was average and bland. The restaurants tried but it was nothing to remember. Wristbands - although we were told the coloured bands are just for different booking sites, after the timeshare presentation you learn that the wristbands are coloured for members or their family which gives them different menu options and access. Entertainment - the budget here appeared to be about $50 for the night which was mostly spent on see through Lycra body suits. The shows differed each night and included a rendition of ‘Coco’, a dance show with eclectic talents, karaoke and a girls vs boys night. Other entertainment was ‘VIP’ theme nights which either cost about $45 USD or were part of a complimentary (but then compulsory) timeshare presentation. This only extended to a beach dinner and a Cuba themed night during our stay... Neither of which was worth the money advertised. During the day there were some activities by the pool such as beer sculling competitions and bracelet making.

Plussat: I like how this hotel is all inclusive. We enjoyed eating at the restaurants that you had to make reservations for. The food and drinks were very good. We enjoyed having sushi and ceviche for lunch. The pizza was a good snack too. The staff are friendly.

Miinukset: I am disappointed that they did not give us a refund since we arrived a day late and/or give us a credit to use at the spa.

Plussat: Workers were wonderful. Very friendly and nice.

Miinukset: Need more chairs at the pool, people fight over them. The food at the restaurants really needs work. It’s worse than the buffet. Buffet wasn’t terrible. The pizza shop was good. The menus at the restaurants didn’t reflect what the food was, and it was pretty terrible. Especially the Japanese restaurant. We left and are at the buffet.

Plussat: Beach Location Friendly staff Attention to detail

Miinukset: Food was mediocre but plentiful. Great snack options but Mexican restaurant was disappointing

Miinukset: Food was not good at all.

Plussat: was only four days but we really enjoyed all the activities in the hotel

Miinukset: they need to bring transportation from airport to hotel

Plussat: some staff member VERY helpful, others not so much

Plussat: Nice location, layout, setting, grounds, staff and accommodation.

Miinukset: No WiFi included in price although was all inclusive. They wanted another $12/day....

Plussat: First things first: The hotel staff was absolutely great! Always friendly, smiling and helpful. Other than that, I admired how well the premises were taken care of. Gardeners and cleaning staff worked around the clock to keep the beautiful garden and pool area clean. The food choice was -at least for what I think- beyond what you can expect from an all inclusive resort. And most of the things were really delicious! Rooms were quite large, too. All in all a place I would always highly recommend for a restful vacation.

Miinukset: I read in another comment that the hotel has a liberal interpretation of what “ocean view” means. We saw a little peace of it from our balcony but we mostly looked at a wall of another part of the building. It wasn’t too bad though since we didn’t mainly book the hotel for the view. A thing I found really odd was that free WiFi was not included. This is an absolute standard nowadays and should without a question be free of extra charge.

Plussat: The staff was nice and over all the property is nice. Shows only a few signs of aging.

Miinukset: Had to call everyday to get our room clean and this was between 4:30 and 5 p.m.and this was because I told the maid who was in the room next door if she was going to clean my room and her reply was yes. That never happened. When you receded for breakfast I would ask you your drink. They would bring your coffee and you would never see them again. I got up three times to have to serve myself and on the third time I was chastised. However I wasn't going to wait till I owe my food to get another cup of coffee. Same procedure for lunch and dinner. That would serve you once and never come back unless you flag them down or got up. Never any umbrellas. You were told not to save any seats and yet a minute you've got there after breakfast at 8 they would tell you no umbrellas were available. Umbrellas should be available to all guess who need them. Other issues but trying to keep this short.

Plussat: Location and variety of local fruit and juices.

Miinukset: We have been to Barcelo in Cabo before. The standards have dropped and there is what we can only refer to as a caste system in place. The color of your wristband decides what you can and cannot have. Premium is better than Superior (???) Choose Premium.

Plussat: The location in Los Cabos and room balcony and staff

Plussat: Premium

Miinukset: Food

Plussat: The staff was friendly. The rooms are clean

Miinukset: We had all inclusive so the drinks were not good, pretty much watered down and not enough alcohol. The food was maybe a 7 out of 10.The location for us wasn't good.We should have stayed in San Lucas because that's where everything is (shopping, excursions

Plussat: Food and section very good. Swimming pools very clean. Staff was excellent

Miinukset: Couldn’t swim in the beach at the hotel. Had to go to Cabo San Lucas to go in ocean

Plussat: Very spacious, comfortable, welcoming, friendly, great restaurants. We all loved and enjoyed our stay. Hope to return again.

Miinukset: NO!

Plussat: We loved it so much. That we booked 3 extra nights! Staff is very friendly. Drinks are great. Food is great. We will come back here. Its also easy to walk downtown San jose del cabo. You can take also a local bus for 13 pesos. Or take the bus to Cabos san lucas for 37 pesos. You can see whales from the hotel!

Plussat: Staff. Always helpful

Miinukset: All was good

Plussat: Everything

Miinukset: Coronavirus made Cabo a little bit empty of tourist other than this, Fantastico

Plussat: The food and service was wonderful!

Miinukset: Beach is not swim able.

Plussat: Great location. Super laid back and relaxing. I would stay again.

Miinukset: Food is average, but not bad. Just not memorable.

Plussat: The services was friendly. and seafood was good too.

Miinukset: Can’t swimming at the beach.

Plussat: The hotel was very clean and well maintained. The staff was excellent and extremely professional.

Miinukset: The food was okay. Not bad but not amazing.

Plussat: The location is fantastic, you can't swim in the sea but just listening to the waves crashing on the shore from your balcony is wonderful. The staff were so attentive and the night time entertainment was better than I have seen in most resorts.

Miinukset: We had the pleasure of a corporate event going on whist we were there which made it a bit noisy at times when you were trying to relax by the pool. The staff were still very attentive to us though. We thought that the prices for the Spa were really expensive.

Plussat: Pool and staff was excellent. Very friendly and sweet.

Miinukset: Food is TERRIBLE! I mean, terrible. They would literally just bring whatever was on the counter. it never tasted fresh or anything remotely passable. We did Dreams Villamagna last year and was blown at how much better the food and value in price was. You're paying for the pool and view

Plussat: Money was stolen from our hotel room.. My husband found snot and hair on his waffles.. There is construction going on next door our room is facing that side.. Couldn’t relax by the pool just due to the construction. We would never return..

Miinukset: The manager told us she would check the cameras however never did nor did she speak to her boss about the issue... There was one very nice staff member he went the extra mile to make us comfortable.. However Vacation from HELL!!!!!!

Plussat: The setting could not have been more lovely!

Miinukset: Access from 4 lane traffic was tricky!

Plussat: Amazing hotel. Beautiful scenery, outstanding food, friendly and helpful staff. Highly exceeded expectations and would highly recommend.

Plussat: Infinity pool

Miinukset: Food

Plussat: Outdoor dining. Bbq dinner was fair. Add another restaurant

Miinukset: Unable to swim in ocean. Pools were not properly heater and Hit tubs were cold

Plussat: Simple check in Friendly staff No bills to sign Small, intimate setting Wonderful rooms Robes, slippers were nice touch Stocked mini bar Adults only

Miinukset: Water in shower was not hot

Plussat: The location was perfect . . . on the corridor between CSL and SJDC. Gorgeous hotel, both the public spaces and the rooms themselves. Gracious and attentive staff. Beautiful beach and pools. PLan on returning with my family sometime in the future.

Miinukset: N / A

Plussat: I love the modern minimalist design. The rooms have FANTASTIC view of the ocean and the multiple pools, it’s really a fantastic property.

Miinukset: Not that I really disliked anything, but if you want to come to Cabo to pay a little less or get more bang for your buck, don’t come here. The food and drinks are pretty much the prices you’ll pay in the us. That being said, I did not mind because the property is so beautiful and the service is top notch.

Plussat: Second time staying at this hotel and it was even better than I remembered.

Plussat: Staff is very nice and professional. Hotel is clean. The ambiance is eclectic. Loved the modern look of the hotel and room. 65 inch TV in the room is great. Looks exactly as it's pictured. Great gym.

Miinukset: Room service menu is limited, expensive, and not that good. Construction during our stay was a little annoying.

Plussat: The staff were incredibly accommodating and helpful. The breakfast was delicious, especially chilaquiles. The hotel itself is sexy, sleek and modern. The view from our hotel room was stunning. We liked that there were plentiful seating options around the pools. It was definitely more of a relaxing, zen, peaceful atmosphere, which we appreciated. Shout out to Choo and Marc who charmingly kept us well fed and hydrated.

Plussat: Rooms, cleanliness, views and location were excellent Gym is very well equipped

Miinukset: Service can be a bit slow but nothing to stop from going back again Also Meals are very pricey compared to other places at same level Can do with some entertainment team or activities and some night shows or entertainment as well

Plussat: the Facilities and staff

Miinukset: The food at cielo mar restaurant was horrible

Plussat: Staff was friendly neat clean place

Miinukset: Nothing

Plussat: This hotel is a great value for the money. Staff are very friendly and helpful. Extensive food choices should satisfy just about anyone. The low rise terra cotta colored building and the native landscaping create an inviting atmosphere. Location--the hotel abuts a nature preserve on one side so nothing commercial can ever be built there; also, very close to town. There is an adults only quiet pool as well as areas for families with children. Free parking.

Miinukset: We have stayed at this property 6-7 times over a period of about twenty years, and it's showing its age a little. Some towels were worn and frayed (sheets were fine), and dishware was chipped. Some wooden furniture in the rooms is showing wear and tear. Decor could use some color and local art.

Plussat: My favorite meal in Mexico is breakfast and they didn't disappoint. Fresh made omelettes, tortillas and quesadillas, salsa, pico de gallo, chilaquiles, etc, etc. Made-to-order smoothies. Our room stayed very cool and comfortable. The other couple we traveled with had a little less luck with their A/C, but were still comfortable. Bar service was great. Bartenders were all super friendly and always kept us well "hydrated!" A la carte restaurant was always delicious, but could use a little more variety. The Mexican Fiesta was very authentic and traditional. Our travel companions received great surprises in their rooms as newlyweds!

Miinukset: Almost every morning, by the pool, there are maintenance workers using a squeegy to move what looks and smells like sewage water, into the drain. A little unappetizing on the way to breakfast. If a restaurant or bar opens at 10:00am, don't expect them to serve you at 9:55am.

Plussat: The location is excellent, near many great restaurants, and within walking distance of the center of the city.

Miinukset: I had low expectations of the food based on reviews I read before we came, but even those low expectations were not met. We ended up going out to supper every evening. We usually ate a late breakfast, skipped lunch and then had an early supper at a restaurant within walking distance of the hotel.

Plussat: Great beach. Quiet. Good food.

Miinukset: Was not wheelchair friendly at all as advertised. Lack of ramps or too steep. Staff was not willing to help.

Plussat: Great buffet breakfast

Plussat: Beach atmosphere

Miinukset: The rooms were not very clean and pool and spa were dirty

Plussat: Location and staff, landscaping beautifully kept

Miinukset: Did not honor reservation details, management totally inflexible and doesn’t realize their in the “hospitality” business

Plussat: We liked the intimacy of the hotel. Staff were friendly and helpful and the evenings bands talented. The hotel grounds are beautiful and well kept with the ability to walk on the beach. With the layout of the property all rooms have a bit of a view. The food was fresh and tasty, the drinks very good .. Well located with many attractions and amenities within walking distance...don't miss the Thursday evening Art Walk in old town.... I'd definitely go back

Miinukset: The ocean has strong undertows and is very rough crashing into the beach...although the beach itself is beautiful and expansive

Miinukset: Just about everything was filthy. Pool had scum, floors were dirty. We opted not to eat there. Staff was awesome. Wished it was a cleaner hotel.

Plussat: We loved the service, the Mexican charm, and the location

Miinukset: There is really nothing I didn't like. This is an older property sandwiched between 2 modern hotels. This property is older but it is so full of Mexican charm.

Plussat: Love the location, staff was very helpful, and it was a good value.

Miinukset: Internet didn’t work in the rooms. Worked in the lobby, though.

Plussat: I really enjoyed the friendly and helpful staff and the location was wonderful. The room was good but there is no fridge in the rooms and we would have really liked to have cold drink in our room.

Miinukset: No fridge in rooms.

Plussat: Staff was nice and location was nice. beautiful landscaping, beach was pretty, but you can now swim there. Swimming pool was nice, but a little cold. Jacuzzi was warm, but too full of kids all the time. Room was good size and bed was comfortable. Room was quiet. Cocktails were good. Food was ok. Help was pleasant. Rocio helped us with our car rental, but she was actually there to offer great discounts on tours etc... If you listened to sales presentation. No thank you.

Miinukset: The mats for the bath tub was very stained looked very dirty. The covers for the mirror were cracked. The furniture was outdated. I wouldn't stay there again.

Miinukset: It was the diriest , smelly, dilapidated, no elevators moldy bathrooms dirty linens I am getting my money back somehow. Has anybody been to this place to rate it. People are getting stuck with an abusive place because by the time you get there you have our money and they don't give a dam basically.

Plussat: The staff

Plussat: Location, facilities and staff were a real winner

Miinukset: Prices for food and beverage were a little high

Plussat: Very clean, staff was great also the food was amazing!

Miinukset: A little pricey.

Plussat: The quite and the ocean views!

Miinukset: The expense of eating on the property. A glass of wine was $40 ☹️. That's the one thing I would have enjoyed but couldn't afford.

Plussat: The grounds

Miinukset: Bed wasn’t fantastic

Plussat: Spectacular in all aspects!

Plussat: Everything is awesome! The service, facility, food, pool, beach!

Plussat: From the moment you enter through the bougainvillea clad gates, you are in a wonderland! Nothing, and I mean NOTHING could be better than Palmilla! Truly one of the most exceptional properties in the world! The grounds, the suites, the food.....and the STAFF! TEN STAR!

Miinukset: Nothing could make it better except a longer stay!

Plussat: Foot massages at the pool were wonderful and the hot stone and golfers massages at the spa were both outstanding. The spa here is gorgeous and one of the very best spas I have been to and I’ve been to a lot of high end spas.

Miinukset: Can’t think of anything.

Plussat: We enjoyed comfort of our room, food & service at adult pool, service provided by Cristina Gamez, Jr. Concierge, staff in general were friendly and willing to provide assistance and answer questions.

Miinukset: On 2 separate occasions we attempted to use Hotel shuttle service to visit Cabo San Lucas only to be informed that service could not be provided because 4 passengers are required. There didn't appear to be effort to generate guest interest in this service. We were disappointed.

Plussat: Many pools, beautiful grounds, access to a sandy beach, swim up bar, hot tubs.

Plussat: The room extremely comfortable, liked the personal items as they were needed in this emergency stay. Staff very helpful.

Plussat: Amazing staff and property. Stayed in Griffin Club. Excellent value and you can’t beat the view. Thanks!

Miinukset: The only negative at this resort is the inordinately long time it takes for check in and check out. Have something to read while waiting. We were three at high season and they only had two people At reception. And they didn’t seem to be in their Happy Place. All of the rest of the staff were delightful.

Plussat: Spacious, clean, quiet and comfortable room with private balcony and ocean view. Friendly staff and just ten minutes by car to San Jose del Cabo's many restaurants and other amenities.

Miinukset: Check-in/Check-out was a bit slow.

Plussat: Due to low occupancy we were upgraded to a 2br unit. Spectacular!!

Plussat: the staff.

Miinukset: it was dead, not many people, so not a lot of action.

Plussat: Location

Miinukset: They bed had sand

Plussat: Everything!. Resort and staff are the best I've experienced in many travels around the globe. Location, right on the beach, makes for a beautiful vista no matter which way you gaze.

Miinukset: A little issue at check-in that was straightened out quickly. Issue: I booked with breakfast included and they didn't show it in their records upon check-in. Thank you Erik( reception) for helping fix the problem.

Plussat: The actual rooms are very nice. We got a suite with 2 full rooms, living room, 2 balconies and bathrooms. It was great. Very spacious, clean and comfortable. The staff was pretty nice too. We visited the spa as well which was lovely.

Miinukset: The pools are a kind of small. Only one is "adult" only with a swim-up bar. There are no hot tubs at all. The layout is a little confusing. We stayed in one of the towers and we always got lost on having to go to the 3rd floor to cross over to get to the room vs. going down to the 1st floor to hit the pool, then back to the 4th floor to cross over and go to the lobby for taxis etc. Additionally, we were on a bachelorette party - we were probably the youngest guests there by a solid 20 years LOL. Dont get me wrong the older guests were REALLY nice and definitely could handle their tequlia!

Plussat: 1. Location and the beach was great. 2. Resort area a very scenic.

Miinukset: 1. Hotel service was terrible. Need to make multiple phone calls and wait for hours to get a small staffs like toothpaste. 2. Building is quite old. 3. All of the rooms does not have great views.

Plussat: View, the room layout, an exceptional Employee who goes above and beyond in the bellhop/valet department.

Plussat: The remodeling was amazing! They have everything to make you feel at home**

Plussat: Cleanliness

Plussat: The overall of the staff and how friendly they were and when something wasn't right they fix it.

Miinukset: N/a

Plussat: Location and architecture

Miinukset: Food quality and options were lacking.

Plussat: Location

Miinukset: Food and Service was below average

Plussat: This is the most romantic place in Mexico. From the moment we arrived to the minute we left we were pampered, spoiled and made to feel like royalty. The staff goes above and beyond to make your experience the absolute best. I would recommend this to anyone looking for much needed relaxation, fun, quality time with loved ones and fine dining experiences

Plussat: The service is very thoughtful and thorough.

Plussat: This hotel was great, and far exceeded our expectations. We were lucky enough to be given a room facing the boulevard and the sea, so although not frontline on the beach, the views were incredible. The room was spacious, clean and comfortable. Staff were super friendly and helpful throughout our stay. We paid extra for the breakfast which was great. There was just the right amount of choice, including plenty of options that were veggie friendly (and staff were available and happy to explain ingredients). The location of the hotel is also great, once you cross the boulevard there is a path that leads straight to the beach, and we also walked into the town centre a few times. Would highly recommend this hotel, and would defintely stay here if we come back to San José del Cabo.

Plussat: Staff were always helpful and friendly. Nice pool and lounge area. Breakfast was a good mix of Hispanic and American food. I would have liked omelettes as an option.

Miinukset: I would have liked the option of an omelet or fried egg without it being an extra charge at breakfast. I really didn't like being approached about a timeshare presentation as soon as I arrived at the hotel. As a visitor we get approached on every corner; our hotel should not be another opportunity for harassment.

Plussat: Decent hotel for the price. Distant from most places but close to beach and a market.

Miinukset: Could not check in until 3pm. Had to wait 2 hours in the lobby until our room was ready.

Miinukset: Hard pillows. Breakfast included was rather bland. The beans tasted like dish soap.

Plussat: The room was nice and clean

Miinukset: On the website it says it provides a airport shuttle, free breakfast, and atm machine. I was told I wasn't eligible for free breakfast and they didn't have provided a shuttle nor was there a atm machine at the lobby

Plussat: The location is great if you want to get any food at the big grocery stores right Nextdoor. The hotel is also within walking distance to a number of shops and restaurants. Be aware, though, that the nice concierge will try to get you to go to a timeshare.

Plussat: Staff was very kind and helpful. Rooms were well kept.

Miinukset: There are no rooms with balconies as well as there being no windows that open in the room to get fresh air in. The air conditioning in the room was very loud and woke us every time it ran. So you need to decide if your going to shut it off and be hot while you sleep or keep it on and be woken up several times a night. We also found the outside noise from traffic to be very bothersome at night. We did not rest well at night here unfortunately.

Plussat: Hugo was so nice and kind. Place was clean and close to all restaurants and stores.

Miinukset: Nothing.

Plussat: The view was nice

Miinukset: The concierge is no concierge. She is a salesman for a timeshare. Don't fall for it. She will make all kinds of promises but it's truly a timeshare presentation

Plussat: Everything

Miinukset: Nothing

Miinukset: Unlocked WiFi.

Plussat: Free breakfast and A/C, location, view, security for the free parking included. Free fruit in lobby all day. Very clean!

Miinukset: Nope! Great place.

Miinukset: The walls are really thin so expect some noise from the corridor and the other rooms.

Plussat: Liked being in the arts district and quiet enough to get a great night’s sleep. Very flexible with late check-out.

Miinukset: Wifi signal intermittent and weak. Made confirming flight home frustrating.

Plussat: Close to arts district

Miinukset: Blinds were poorly placed and let in a lot of daylight.

Plussat: Good location Easy to park in the street

Miinukset: Comfort of beds

Plussat: A most comfortable bed and very friendly staff. Restaurant at location has excellent breakfast.

Miinukset: Our room was a little dark with no view but very comfortable and quiet.

Plussat: Everyone is pleasant and very accommodating to my request to arrive early for checkin

Miinukset: It is all good.

Plussat: Location has more immediate feel of a residential neighborhood within a block or two walk into the Art District and Central Plaza. The breakfast menu has lots options and coffee was hot.

Miinukset: The place has potential.

Plussat: Good location. Downtown is walking distance. A/C worked well. TV had some English language channels. Friendly staff.

Miinukset: I had to park on the street the first night. The 2nd night they let me park in the gated driveway. I could never get the wifi signal in my room to work, I had to go down to the restaurant lobby to get online. The blinds were not very dark so you wake up with the sun.

Plussat: Lovely restaurant and patio. My breakfast was excellent and the staff are wonderful! Love the location, overall a very good stay.

Miinukset: No hot water for the shower (lukewarm at best, but at least not cold). Outside window was not particularly secure. We would have preferred to leave the window slightly open at night for fresh air. However we used the ac unit and it was very nice and quiet (could barely hear it).

Plussat: The location is really great, just a couple blocks from the town square and art Walk. The staff were really friendly too and the restaurant smelled amazing, though I didn't eat there.

Miinukset: It is quite noisy with other people getting into their rooms. Basically, the entry doors to the rooms are thin and not sound proof at all.

Plussat: Everything

Miinukset: Nothing

Plussat: Location

Miinukset: Rooms are old and don’t feel clean enough. There’s a leak in the toilet. The woman in the reception told me she was going to reserve a taxi at 3:30 am and she didn’t. Fortunately there’s uber in town, otherwise I had missed my flight.

Plussat: The resort itself is right in front of the beach, so that is nice.

Miinukset: The sink and shower was clogged for days before getting service. The food is as cheap as they possibly could make it. Yuck... for the most part the staff is great, but there was one guy who needs to leave since he likes to Harrass customers

Plussat: Food is tasty, easy to reach prettier beaches and tours, Ironman 70.3 finish line is across the street.

Miinukset: Restaurant service is limited, parking lot is small, drinks are not made with good spirits, you can’t swim in the sea in this point of the sea, the gym was opened 1 hour late that posted opening schedule, service was often poor, overall outdated, the rooms were not made everyday, the nightly show was very close to our window being very loud, bathroom in bad shape,

Plussat: The bed is huge..king++bed. Staff are awesome and buffet food are really tasty.

Miinukset: Luna food is awful. One would think that if you make reservation for dinner it will be a lot better than buffet, but not in this case. Atmosphere was of course exceptional and the waiters are wonderful but the can't same the same about the food. The toilet cover in our room (327) falls down..we literally wrapped it around the tank with tissue paper to hold it up. Dessert options can be a lot better in the buffet.

Plussat: Everything was amazing! They greeted us at the front desk with cocktails. And during our stay the staff was super friendly and the food amazing! Different menus for every meal every day, so you won’t get tired of the buffet. There were different shows every night (free) and games throughout the day (on the beach or in the pool). Highly recommend for kids, teens and adults.

Plussat: The facilities are great, excellent location, pool warm, everything was great regarding staff and facilities, comfortable and spacious rooms.

Miinukset: The food and drinks in the buffet area were not great, flavorless and drinks were limited even with the Plus upgrade. Not impressed

Plussat: Breakfast was great as was the location.

Miinukset: Warm draft beer and bad wine.

Plussat: Food was very good

Miinukset: Would like secure WIFI

Plussat: Beautiful pool and nice location on the beach (note: not a swimming beach). Room was clean and housekeeping service was great!

Miinukset: The queen beds are full size not queen. There were extra charges for use of the safe and internet. There was also an additional fee per day, per person for the “premium” all inclusive. Knowing about these charges ahead of time would have been nice and may have influenced our decision to stay here. Food was average-to be expected at an all inclusive but having only 2 dining rooms and one being a buffet meant limited options for food. The staff members were friendly and helpful. We greatly appreciated particularly Cruz with his recommendations of sights to see outside of the resort!

Plussat: Location. The proximatity to shopping is convenient for all the items you could not bring or forgot to pack.

Miinukset: Pool bartender was great as was the staff at Luna. Requests and exceptions for items in the mini bar or safe function were not attended to during the stay.

Plussat: Todo el Staff se porto excelente, muy amables, atentos y con intenciones de atenderte lo mejor posible, lo mejor del hotel.... La chica de recepción que se llama África es la mejor de todas siempre al servicio del cliente y con mucha amabilidad.

Miinukset: La comida es un punto que creo q deben mejorar, poca variedad y de calidad media. en algunas habitaciones el sonido del show que hacen en las noches es incomodo para el que quiere estar relajado a esa hora, en nuestro caso la primera noche tuvimos que tratar de dormir con esa incomodidad pero al día siguiente nos cambiaron de habitación y se resolvió el problema aunque todavía no escapamos del todo del ruido del show...

Plussat: Location, cleanliness, staff.

Miinukset: Was unaware the buffet was our main dining venue as we are not fond of them. The restaurant was in a nice area but unfortunately we tried to make reservations twice and did not get in. Would like to have seen breakfast choices in this restaurant. The menus was very repetitious and the could have had a ‘special’ nightly.

Plussat: The facilities were nice enough and up-kept. The staff was friendly, although there was a fairly significant language barrier. They do good job getting people to participate in daily activities. The rooms were nice and private.

Miinukset: The food and drink was not that great, with the exception of breakfast. Opted to eat a majority of meals after day 3 off-resort. Modelo on tap was a saving grace, as the sugary drinks and weak liquor was tough to drink throughout the stay.

Plussat: It was a great hotel for the price. We had a kitchenette equipped with some cooking utensils. All staff were incredibly helpful and friendly and patient. It was right by a huge Walmart type store surrounded by restaurants and stores. We felt very safe the whole time and it was a great place to get a local feel.

Miinukset: The only downside was a leaky faucet or two and one of the Windows didn't lock. The beds were also not the most comfortable, but for the price, still not bad.

Plussat: Large, comfortable room with good bathroom. Hot showers. Nice pool area and hotel is in good location. Easy walk to beach, shops and old town. Decent restaurants just across road as well as a hypermarket. Kitchenette is good if you want to self cater but limited equipment in it.

Miinukset: Quality of towels and linen needs improving - I had ones with holes and frayed edges. Room showing signs of wear and tear but have heard that some rooms have been refurbished so maybe its just a matter of time.

Miinukset: Rooms are very old an need renovation.

Plussat: Pool area was as pictured, clean and would be nice on a sunny day. Well located near grocery stores and the beach and easy access to airport.

Miinukset: I guess you get what you pay for. This property could use some love. Room was dirty, walls had marks and dents in them. Only 1 towel was provided. I felt like I needed to shower with my shoes on. Though the location was handy, we would have much rather stayed near the town square - way cooler area of San Jose in my opinion. Also we were woken up in the middle of the night to kids and people screaming in the hallways.

Plussat: Our flight arrived in the evening so we didn't want to pay for a night at the all-inclusive resort when all we would do is sleep that first night, so we chose the Santa Maria. The hotel was close to a bus stop from the airport and right across the street from a Mega supercenter. Rooms were large and comfortable and we used the kitchen for a late supper and breakfast the next morning before we moved to the all-inclusive resort. If you don't mind the lack of an ocean view, the Santa Maria would be fine for a longer stay.

Miinukset: Our suite was on the third floor and there was no elevator so we had to carry our bags up the stairs. There was also a small puddle of water under the refrigerator but it was quickly cleaned up after a call to the front desk.

Plussat: Excellent base location. I stayed there as a single female traveler while exploring the Southern tip of Baja. I always felt safe, the property is immaculate, has a kitchenette and is right across from the Mega and public transportation. Large comfortable rooms, king beds, large at screen tv and I even found an English speaking channel. I am picky and this place is great!

Miinukset: It's not on the beach but I stayed at the Posada Real on the beach just down the street, it wasn't as nice and was double the price. If you want to lay on the beach all day, it's probably not for you but as a base for all the amazingly diverse things to do here in Baja it is an excellent choice and I highly recommend it.

Plussat: We really liked to location to all the restaurants and being across from a large supermarket. The staff were also really lovely :)

Miinukset: The gym was very basic. The sheets and towels we were given have definitely been in use for a very long time.

Plussat: Basic affordable hotel in the tourist zone. Staff was nice. Rooms were large and included (very basic) kitchenette. Easy walking distance to a couple good strip malls and grocery stores and coffee and ATMs. Lateral taco shop was good, not amazing. Solid value for the money. Central, easy to pick up an Uber.

Miinukset: Bed was super hard and difficult to sleep in. Somewhat noisy. Pool was boring and cold and no hot tub. Nearby resorts do not let you walk through even to cut to the beach. There is certain ways to get to the beach in between them here and there, though.

Plussat: Location, we like San Jose del Cabo, very low key & peaceful. Santa Maria Hotel & Suits are comfortable, clean & conveinent. Great staff & room rates.

Plussat: Location to shops etc

Miinukset: Needs updating

Plussat: OK...if you want bright shiny glitzy huge monstousities for $200+/ night, just walk a coupke blocks down the street from Santa Maria...if you want nice clean comfortable homey accomodations for around $50/night stay at Santa Maria...

Plussat: It was in a convienient location- easy access for shopping and walking distance to the beach.

Miinukset: The building was not very clean and under construction. Very loud during the day - horrible for a weary traveler. The building was not very secure and we worried about our belongs when we stepped out to eat. My advice- spend the extra money on another place. Good place to stay with the bros- not as a couple.

Plussat: Decent hotel for the price.

Miinukset: Lack of restaurants within walking distance

Plussat: All was good.

Miinukset: Nothing.

Plussat: The staff were amazing!!!!! Professional, cheerful and helpful! We loved everything about our stay!!!

Plussat: Breakfast was reasonable - certainly enough options for anyone to find something they liked. Room was clean although bed very hard and uncomfortable. Staff were very pleasant and helpful.

Miinukset: Rooftop bar and pool area is very tired and dated - furniture is old and the pool didn't look either clean or inviting. Disappointing.

Plussat: The resort was very elegant and quaint. The pools were the perfect size for the number of rooms.

Miinukset: On several occasions we had challenges with receiving our food orders both poolside as well as in the restaurant. I am well aware that the week after Thanksgiving their bookings were lower. However I feel that the service and attention to detail were lacking. There was no spa.

Plussat: Bed was nice. Excellent location.

Miinukset: The food options . The buffet was very limited.

Plussat: Very close invite and quiet. It is nice to see the same people who work here every single day.

Miinukset: Some of the facilities could use a little updating. WiFi can be a little spotty at times.

Plussat: Well maintained; pool area was beautiful and right on the beach if you prefer to spend your time on a beach instead of beside a pool. Food: Breakfast buffet was as expected; typical to most breakfast buffet’s, everything you need. In house resto is awful; do not get the tuna unless you want something similar to a pre-frozen boxed grocery store commercial slab that they’ll insist was a fresh catch. The sea bass I tried to replace it with was raw. Side veggies were hard/raw and coated in warm oil. Needless to say, sent that back as well. Otherwise friendly staff. Location is inconvenient unless you have a car; then driving into San Lucas Or San Jose are good locations to jet out to go a good meal and good time.

Plussat: Really nice staff and facilities

Miinukset: Food. The quality is really really average (or not even) yet it is a luxury hotel. Not much variety either. The coffee isn't good at all.

Plussat: Breakfast was very good, buffet type set up, however you can order as well. Room was phenomenal, with a balcony view of the beach and ocean. We could see and hear whales from our balcony. Entire property and pool were exceptional. Beach was nice however surf was too strong and could not go into ocean to swim or wade.

Miinukset: Bed was comfortable, however a little shaky. Not that we watched mush TV, the reception/ connection via cable was sensative.

Plussat: The facilities were great. The many pools around the hotel were amazing and the beach is just a stroll down a few stairs. The personnel was very friendly and attentive.

Miinukset: The location overall misses the sunset because the view is towards the south and there is a hill covering the sunset besides there is not much to do around it seems, unless you are a golfer.

Plussat: Beachfront view/large room--accessibility to activities, restaurants on site--not over crowded--smaller in size. Comfortable lounge chairs. Very nice main pool with water fountains nearby.. Good food.

Miinukset: Rooms were a little loud.. Staff were good but not great. All else was really good. Definitely would go back, no place is perfect.

Plussat: Location. Room. Check-in. Pools. Food. Drinks. Service. All excellent!

Miinukset: N/a

Plussat: The food was delicious

Plussat: Property is beautifully landscaped. Staff is very charasmatic. Rooms are very nice, with some really luxurious amenities, but could use a few more finishing touches. The views are terrific from the modest-sized balconies in the Jr. Suite. Next time we'll probably upgrade to the rooms with the endless hot tubs on the balcony. The chef is terrific. Breakfast, lunch, supper and snacks were all wonderful. Definitely Baja influenced dining, but a number of options available as well. Good wine, good liquor, good mixed drinks.

Miinukset: Modelo, Pacifico and Corona are the only beers available. Not at all unusual, but it would have been nice to see a few more options.

Plussat: Everything except....

Miinukset: ...3 members of its staff....2 located in reception and 1 was the chef. After dinner yesterday night my wife had some terrible hours with her stomach, we raised a complaint to them about quality of their raw food/ingredients and their solution was simply to offer a chicken broth. Zero sensitivity about situation and besides that, they were intending to charge us doctor and medicines. Very poor customer service & conflict mgmt skills...

Plussat: Gorgeous property. Staff needs training.

Miinukset: Promised a king room. Not delivered. Service was slow.

Plussat: The location and views were great! Pool areas were beautiful with comfortable lounge furniture. Common areas were comfortable with lots of seating options.

Miinukset: The attitude of the employees at the front desk was condescending and careless. At checkout, there was a man who was upset over his bill. After waiting 10 minutes for the person helping us to get a password to log into his computer, we decided to leave our bags at the front desk and go to the pool and come back later. When we returned, there was a couple checking in, so we waited again for our turn. After about 15 minutes, there was finally a second person to check us out. We settled our bill in cash as we were told we could do at check in. However, the person at the desk said they could not give us change because they didn’t have cash at the desk — about 50 pesos. He didn’t care to find a solution or go to get change or even try to make any excuses for why he couldn’t make change. He just didn’t care. It’s not about the money, that is only a couple dollars US; it was about the attitude with which we were treated. The afternoon before, we went to see the spa area as we were invited to do at check in earlier in the day. The spa is an open area that didn’t have any staff around or other guests. While there, we found a jacuzzi and decided to sit in it for a bit before going to dress for dinner. About 10 minuets later, a staff member comes to tell us we have to pay $15 to use the jacuzzi. Again, it was the tone and attitude with which the information was presented to me rather than the message itself that was upsetting. It should be noted that this is a 5 star hotel, and, in my experience, 5 star hotels usually do not charge to use these types of amenities. Spa services, yes, but jacuzzis, no. Further, there was no one around, no signs, nothing on the website, nothing in the guest book in the room, and even the front desk staff was confused about the policy and had to go ask someone before replying to us. Check-in was a good experience. It went smoothly and quickly.

Plussat: The bed was like a cloud.

Miinukset: A little more gym equipment.

Plussat: Excellent place with all the facilities one can expect in a boutique hotel. We loved the rooftop pool and small beach. Breakfast was included, but we realized it was a continental breakfast which was somewhat disappointing.

Plussat: We have stayed in many 5* hotels around the world and this is in our top 5. Fabulous style, rooms and service. We simply loved it!

Plussat: We loved the entire stay. Room was awesome, bed cozy, food excellent, staff incredible, location amazing and beautiful! Can't wait to go back!! Beach was beautiful! I am going through withdrawals and I just left 7 hours ago.

Miinukset: Nothing!! Not one thing!

Plussat: We loved the whole experience. Staff were very welcoming, room was wonderful, very clean, proximity to the marina was so fun to watch the boats coming in and out. The private beach was very nice.

Miinukset: I only wish we were closer to downtown.

Plussat: This is the BEST hotel in San Jose del.Cabo! It is beautiful, artful, quiet, the chef is outstanding and the staff are kind and so helpful. The rooms are great , as are the beds. Honestly, it could not be any better. Oh, the private beach is gorgeous and the rooftop pool and bar are fabulous! Wonderful biews! Anyone who wants a perfect time in Los Cabos, should stay at Hotel El Gonzo!!

Miinukset: Loved everything!

Plussat: Awesome pools on the fourth deck.

Miinukset: Food was average at best one star.

Plussat: Loved the art.

Miinukset: Food is a little expensive but it was great quality

Plussat: The property is perfect in every way, great rooms, interesting art, lovely food but the real treat is the heated rooftop pool, views and bar. We never planned to stay there every day but we did because it was so stunning!

Plussat: The hotel has a nice, hip, chill vibe. Beds were comfortable and rooms were spacious. The upstairs rooftop pool area was nice and serene. There was a nice spa area with a large jacuzzi and steam and sauna rooms.

Miinukset: The front desk seemed to not be the most organized. When I arrived, they tried to charge the amount of the room, and I had to find my records to show that my room was already paid for. Upon exit, they charged my friend and I for the spa use, when I was the only one that used it. We had to go back and forth for a bit, but eventually they charged only my spa use. The doors to the rooms are unique, but I kept getting scared I would trip over the bottom door. It's like a door frame, and then a smaller door opens and you have to step in. It can be a little annoying when you have a lot of luggage that you need to lift up. They have nice bathtubs, but they are out in the open with no privacy. Would be fine if it was a couple room, but it was a double double and I was with my friend, so we didn't end up using it.