Sercotel Hotel Europa

The room was spacious enough, bed was very comfortable and the bathroom had two sinks with plenty of room for toiletries. The location is superb; a block from the beautiful beach and and short walk to old town and the most delicious pintxos in the world!

Nothing

We were originally supposed to be staying in San Sebastián for 6 nights in an Air BnB. We had to leave the Air BnB due to some plumbing issues at around 9pm at night and where wandering the streets of the old town looking for a place to stay. We found Sercotel and couldn’t be happier once we arrived. We checked in to a Superior room on the 1st floor which was really spacious and had a slight view of Concha Beach (if you pop your head out of the double doors / balcony). The room came with bath robes which we loved and a roomy bathroom with a great shower. We loved the small extra touches that this hotel offered, such as sweets in the lobby to help yourself to, fruit infused waters and mostly 2 macaroons that were left in our room for us one evening after we got back from a day out in the Old town. Towards the end of our stay there were restrictions as lockdown was about to begin. The hotel couldn’t have accommodated us any better. The first evening of restrictions we couldn’t find a single restaurant to eat in, so returned back to the hotel and the kitchen kindly provided us with a meal even though it was nearly 11pm. The day after was the day of check out, the staff member on reception, Helena, was really kind and helpful. She informed us that check out time could be whatever time suited us best and at no charge. This was a huge relief as we were worried how we would kill time until 6pm with no bars / restaurants to go to. Helena also helped us out with bus times and the best route back to Bilbao airport. She made our last day comfortable and as stress free as possible. We enjoyed our stay that much we have booked and will be returning to Sercotel next March for 5 more nights of the amazing city that is San Sebastián. Thank you to all the team @ Sercotel, we cant wait to be back!

By some stroke of luck we found ourselves in San Sebastián just as spain declared a lockdown. We were the only ones checked in at the hotel while waiting for our exit flights. They made us feel secure and very welcome at the property. In the mornings inspite of us just being the only guests, they still laid out an elaborate and delicious breakfast buffet for us each morning til 11am. Since all of the restaurants were closed this really helped us. We learned that it was also their first time having an empty hotel and our first time as well being the only guests. We loved our rooms, they kept it clean and let us have a late checkout knowing we had a late flight to catch. Thank you to your guys for showing us the best way to be human during times of crisis by making us feel safe and at home. We will definitely be back in better times.

Location

The air conditioner was not working well. The street was under construction and wasn’t easy to access the hotel