Pacific Inn Santa Cruz

The staff was nice and location was ok

jacuzzi was cold, beds weren't comfortable, bathrooms were dirty, staff did not clean our room after the first night of our two night stay

The front desk lady was really nice.

The place was crumbling around us, stains over the walls and ceiling, the floor in the bathroom had a sink hole, the bathtub with a “jet spa” was so scratched and physically dirty like not recently cleaned we decided not to shower. The towels laid out had human hair on top of them. When we checked in (with a man) we weren’t given the run down, just our keys and the WiFi password and because of that we missed breakfast included in the price. That was the worst waste of money I could possibly imagine and really disappointing.

We liked the beds and the showers were hot

I would say that this hotel has a lot of potential, but what they told me on the phone was very misleading and basically a flat out lie to get me to choose their hotel. I have been having lots of nerve issues in my back and I sought out a hotel that had a heated indoor pool or a sauna with jets. To be sure that their amenities were working properly (because in my experience with hotels, sometimes they are down or not working properly), I called the front desk and asked them about their pool and sauna. I specifically asked if it was hot and if the jets worked, and the man says, "Oh yes! They get very hot!" So I booked it, eventually to find out that the pool isn't even indoor, or heated... It has a wide open roof that makes the whole room very chilly in the month of February. The website says it's "indoor" and "heated." Then, as I look at the hot tub, it is filled with murky water with leaves floating in it. I felt the water and it felt roughly like 70 degrees. I don't even think I would have taken a shower in water that temperature. I walked up to the front desk and told the man (Paul?) that infact the hot tub was not working at all... And asked him why he lied to me on the phone. He stumbled over his words and said that he "thought it was 90 degrees" and then just said sorry and shrugged. I then asked him if since he knew he lied to me about the hot tub if he would upgrade me to a Jacuzzi room that was open (with no one in it, at 10 at night.) He said that he would have to charge me extra. I then asked for a $20 discount which he also denied me. I do not believe these people care about their residents at all. They claim they have all these things like free morning breakfast, but there was literally just juice and coffee. They only CLAIM to have all these things to trick you into coming to their sub-par, and somewhat janky hotel and then over charge you for the amenities they don't even have.

Nothing

Mold in the bathroom rust in the bathroom bathroom door wouldn't close room smelled room was small pool was dirty spa was dirty hazy hair in the water

Hair on the towels in the bathroom And no extra full size towels avail