Hilton Santa Fe Buffalo Thunder

We pulled up to valet to not get any service. we had to park our own car. We got a room on the spa side. the toilet was not flushed/was dirty. the pillowcases looked burnt. The chair in the room was peeling. They said our card declined but our bank showed we had been charged already. There was trash in the lobby when we checked in that was still there when we checked out. (used bottle water paper just trash left by guests) Went to the front desk at 6:30 the morning waited 10/15 mins for someone to come out from the back of the desk/office. The people who were in the room next to us were yelling and screaming all night. We called the front desk but it continued.

The staff is not organized supervisers not available or do not whant to talk to the customers. Looks that the new managment is not working. No information about activities....etc.. etc

The bed was comfortable.

On the two nights I spent, dogs barked all night in rooms near mine. The heater did not work well. I had to set the thermostat to 89 just to get it to warm the room up enough. I was missing a chair in the room, so I had to eat in bed.