Santa Ponsa hotellia

Plussat: Great breakfast, very nice staff in the reception, stunning view over the sea and nice and big room.

Miinukset: Cleaning... we only got our sheets changed once in 12 days, even though we tipped generously, we didn't get good cleaning apart from the second last day.

Plussat: Rooms were great, food was great! Whole stay was excellent!

Plussat: very tasty, professional breakfasts

Plussat: The view !!

Miinukset: More sun beds

Plussat: Yövyimme premium-huoneessa, joka oli tilava ja siisti. Allasalue on hieno, ja siitä pääsee myös portaita pitkin suoraan mereen. Palvelu oli hyvää ja henkilökunta ystävällistä. Ravintolat ja ranta on 10-15min kävelymatkan päässä. Aamupala oli runsas ja hyvä.

Miinukset: Allasalueen ravintolan ruoka oli pahaa ja ylihinnoiteltua. Rantatuolit piti käydä varaamassa heti klo 08.30 kun alue aukesi, muuten et saanut tuolia. Näin ei tietenkään olisi saanut tehdä, mutta oli pakko. Huonesiivouksen taso vaihteli, kenties siistijästä riippuvaista. Huoneessamme oli myös torakka. Emme saaneet myöhäistä check outia.

Plussat: Good Food

Miinukset: Room had a bad smell. We mentioned it a couple of times and eventually got moved after 3 days. There was no compensation for the upheaval of moving rooms which I thought was really bad. Not enough sunbeds for everybody as they rent large double beds which take up way too much room. If these where gone and normal beds were there, everybody would get a sunbed. This is bad management and pure greed from the hotel.

Plussat: Stayed for a week in the junior suite and had a really nice and relaxing holidays! The scenery is really beautiful and the hotel was able to provide good service and friendly staff. We were able to find a parking spot for a car just on the street and given the location it was an easy drive to more nature scenery or Palma for nights out. P.s if relevant there’s a crossfit box that is 5minutes drive from the hotel and of course a small gym in the hotel itself.

Miinukset: It’s a pity that were a lot of hotel guests going out to “reserve” sun-beds event when they are clearly not using them for a long time.. Would be great to have more choice on the lunch menu.

Plussat: Very clean, lots of light, amazing view. Big private terrace. Friendly staff. Quiet rooms (except for the ones next to the bar, you could hear the music through the walls). Breakfast was very good, a crazy amount of different choices. A lot of shops and good restaurants nearby. On the highway in 5 minutes.

Miinukset: The toilet was 5 cm from the wall, so very cramped. Also very little counter space for toiletries, and way too much pressure in the faucet. Simply turning it a bit sent water splashing everywhere. Pillows fairly raised (no flat ones). Airco didn’t work very well (wouldn’t get cool enough, even after leaving it on all day). Very limited parking.

Plussat: The location directly on the sea with amazing views. The pools so relaxing. Direct access to the sea for snorkeling. Our room with private balcony as requested (some are not so request privacy if it's important to you) Breakfast was amazing so much choice. The spa was just perfect so peaceful. The bar really snazzy with beds and such views .. can't believe we missed the sunsets! So good here we extended our stay!

Miinukset: Nothing .. if I had to then the good stuff the pool bar twice our chops arrived void and greasy. Other than that .. perfect!

Plussat: The views and service were what we liked.

Miinukset: The beds were very hard The quality of food at breakfast was average The bathroom was not as modern as the rest of the decor The pool was small Paying extra for safe. Wouldn’t expect to pay extra for the price. Drinks not in the mini bar-you had to order it to the room Parking was full and you had to pay extra. Parking on the road was difficult as spaces were hard to come by

Plussat: Aamiainen super hyvä!

Miinukset: Ilmastointi olisi voinut olla tehokkaampi.

Plussat: Lovely location and great rooms with nice balcony. Located a short walk to nice restaurants.

Plussat: Everything

Plussat: Perfect

Miinukset: Perfect

Miinukset: Extremely overpriced hotel with awful staff. My summary below 1. The cleaning staff are extremely rude and unprofesssional - even if there is a do not disturb light, they invade your privacy and open the door without knocking. This happened numerous times and I was very upset. This is pure disrespect. 2. Tamara at reception is extremely unprofessional, rude and condescending. I complained already to the manager about her horrible behaviour. She should not be the type of staff greeting guests. She has no sense of how to talk to guests politely and has an aggressive personality. 3. The rooms have poor soundproofing. I could hear everything from next door and you absolutely cannot sleep when the cleaning ladies start to clean. I will NEVER ever come back here again and I will not recommend to anyone. I had a miserable time. I complained to the manager already and there was not even a tiny gesture of any kind. It has been a week since I left and there has been no acknowledgement that they have relayed my feedback. That is how unprofessional this hotel is. Save your money and go somewhere else.

Plussat: Very modern and clean. Close to beach and restaurants. Staff very helpful. Buffet dinner was very good for price

Miinukset: The air conditioning was not very good and WIFI was hit and miss

Plussat: Great hotel, great staff

Miinukset: Couldn’t fault it

Plussat: The Premium Rooms are exceptional for View, space and location. The overall cleanliness, helpfulness of staff and variety of comfort areas was excellent. The buffet for Euro 12 is one of the best value stops against most other hotels

Miinukset: Price point compared to the rest of Santa Ponsa for Drinks was expensive

Plussat: Everything was fine

Plussat: Staff very friendly and helpful

Plussat: Everything was great except for check- in (everyone got a drink we didn't, everyone got wifi code we didn't...)

Miinukset: The rumour outside the whole night

Miinukset: Noisy air-conditioning no dressing gowns cleaners in corridor woke us up every morning

Plussat: great entertainment at night All the pools are fab and close to beach

Plussat: The place is very close to the beach, shopping’s and restaurants.

Miinukset: The place was noisy tell 2am with kids playing around on and by the stage. Room was small, bed was not comfortable, bathroom has mold and need renovation. Walls are very thin that you can hear both your next door rooms. It’s only good for family with kids under 4 years of age.

Miinukset: Excellent location, beautiful Hotel and very warm and welcome staff.

Plussat: Fantastic hotel for families. Artificial grass around pool is a brilliant idea, no children slipping over. Beds really comfy and rooms nice and spacious

Miinukset: Nothing!!

Plussat: The place is brilliant for kids Hulo is a great entertainment

Miinukset: A week is to short here

Plussat: Aamiaiselle olisi kaivannut vihanneksia, muuten hyvä. Lisäksi ilman ollessa viileä loman aikana oli hieman kylmä syödä.

Miinukset: Sää olisi voinut suosia, mutta muuten ei valittamista.

Plussat: Amazing resort , never encountered staff as friendly and I have holidays every year for the last 10 years . Thank you so much Jutlandia Everything , very relaxed resort

Miinukset: Lack of storage space , maybe just a few more shelves

Plussat: Huonosti tehty remontti, varmasti tuleva homehuoneisto

Miinukset: Osa henkilökunnasta ynseä. Siivous ala-arvoista

Plussat: Julio was amazing !!!

Miinukset: Rooms small and noisy..... sun bed fight at 7am!

Plussat: Very nice kid’s pool, staffs were friendly and helpful

Plussat: Made a request to be accommodated in a room far away from the entertainment scene and they've been great about it. Good variety of food. Comfortable beds. Friendly and helpful staff.

Miinukset: Had difficulties with the air conditioning, at the end of our stay started leaking water. Didn't had any activities during the day, just in the evening the entertainment for kids.

Plussat: The food was excellent, as was every member of staff at Jutland, who work incredibly hard to keep you happy.

Miinukset: Our room was a little old with a shower handle that didn't stay fixed in place. The main issue for us, however, was that too much light entered the bedroom. There was a lamp post immediately outside the room and only a rolling blind to block out the light (we are used to shutters which block out the light completely)

Plussat: Swimgpool area is very nice and breakfast is very good staff is very friendly and helpfull.

Miinukset: Just in room bed is not comfy very well. Double bed is 2single bed together and to much move all time.

Plussat: I liked everything I will be going back staff room pool excellent can fault anything

Miinukset: I would to have a better view of the sea

Plussat: Very friendly, polite and helpful staff.

Miinukset: Smokers nearby....

Plussat: Lovely quiet hotel, lovely staff. Room small but comfortable.

Miinukset: Had to pay for fridge for week. Should be standard really.

Plussat: Location was great, in a quieter area but still easy access to restaurants and local pubs. Small hotel with great facilities. Breakfast had a lot of choice for a continental one. Lunch, In particular the tapas and paella was great

Miinukset: Nothing really , other can you extend the food timing availability to beyond 3pm please

Plussat: The staff were very helpful and friendly, and the hotel was very clean

Miinukset: It was a great Hotel in a great location would go back again

Plussat: The room was very clean and comfortable. Close to the beach. Perfect getaway.

Miinukset: Everything was perfect.

Plussat: The hotel was very clean and the owners/staff were brilliant. Hoping to go back next year.

Miinukset: Nothing

Plussat: Simplistic but stylish décor. Good space in rooms. Clean. Generally friendly and attentive staff. Comfortable bed. Quiet & relaxing on 4th floor. Lovely pool. Overall a bespoke service. Good location and lovely views from our balcony.

Miinukset: Our son, placed on the 1st floor, had a number of unsettled nights due to noise. One night there was a loud argument which appeared to be coming from two rooms close by. The guests sounded drunk. Although this was disturbing for him, he still enjoyed everything else about the hotel.

Plussat: Location is perfect, staff is very helpful and friendly! Clean and comfortable! Great value for money! Would definitely stay there again if returning to Santa Ponsa!

Plussat: Location was excellent for beaches and shops and restaurants

Miinukset: If getting the bus from the airport it doesn't drop you to the door you need to walk about 100yards at night it was a little daunting when you don't know the area

Plussat: Great location for families, away from the madness of the strip but near the square for entertainment. Hotel was absolutely spotless, rooms have just been renovated and they are very modern, especially the bathroom, I could stay in that shower all day, We had a fantastic holiday and will definitely be back.

Miinukset: Nowhere onsite to eat after 5pm, a little restaurant onsite would have been nice. but other than that there is not one thing I didn't like.

Plussat: Bed was a double bed rather than two singles and really comfy! Lots of English channels

Miinukset: No oven in the room.

Plussat: Everything else was excellent.

Miinukset: I didnt like the fact the bed wasn't changed in 2 weeks..... In the wardrobes there was no full length space for my wifes dresses.

Plussat: I really would like to thank to the staff for being so helpful and accommodating. They always looked after us and tried to help with everything including giving tips and important information about the area. The property is nicely renovated and clean. It’s also walking distance (10 minutes) from Santa Ponča Bay. We had a really pleasant time. It’s really a family hotel with loads of kids and suitable entertainment!! :)

Miinukset: Unfortunately not every guest knows how to behave and that just because they pay for a room in the hotel or for a service they don’t have the right to be rude to the people around themselves and to the people who provide that service... or at least I think they shouldn’t. I think it’s the management’s responsibility that everyone is respectful with the staff as well as with the other guests. Also other people might have different opinion on how they wish to relax and spend their holidays.

Plussat: Clean, light room. Comfy bed. Good size balcony. Friendly greeting when leaving and returning. Only used pool, but good family set up for entertainment, food and drink. Perfect location for us.

Miinukset: Room smaller than anticipated with bed by patio door, which was awkward if getting up through night and sleeping on that side. More hangers needed in wardrobe. Kitchen utensils a bit basic; Items such as a caffetiere for coffee, cork screw etc would have been useful.

Plussat: Tyylikäs hotelli jossa iso uima-allas. Ystävällinen ja nopea palvelu henkilökunnalta.

Miinukset: Autopaikat kadun varressa ja joskus vapaa paikka löytyi hieman kauempaa. Maksullinen tallelokero.

Plussat: The hotel was excellent staff where great

Miinukset: Was not as close to beach as we would of liked out of hotel pavements bit rough walking for my husband

Plussat: The hotel is only recently renovated and immaculate. For a family of 5 the 1 bedroom rooms are spacious and comfy. The pool area is lovely and well kept and even with so many people in the hotel it is never overcrowded. The entertainment team were brilliant with the kids and also the adults getting everyone involved to have fun. The staff at reception were so pleasant and helpful and go out of their way to fulfill guests requests. Will definitely be back for another stay.

Miinukset: Only minuscule fault would be the swinging bathroom door without a lock.

Plussat: tosi kivaa ohjelmaa hotellilla! ja iloista väkeä töissä!!!

Miinukset: lapset kaipasi suomenkielisiä leikittäjiä

Plussat: Pool lovely rooms really nice.

Miinukset: Our bedsheets weren’t change we stay there for 7 nights. The bathroom door was glass and there’s no lock on it

Plussat: The staff are amazing

Miinukset: Food area could be open later ....

Plussat: Location was great , right at square and right at bus stance and taxi stance

Miinukset: On the morning we were due to book out we asked for room if possible to be kept on and was informed that it wasn't possible and no facility for showering etc . When checking on booking.com we discovered room was available so asked receptionist If we could book room , this was sorted but during the transaction the young lady receptionist inexplicably said to me that they weren't a cleaning company and this was why we had to book a room , these ridiculous comments spoiled an otherwise brilliant stay amongst great staff particularly restaurant and bar staff

Plussat: Tunnelma on rento ja ystävällinen ja tilat kauniit.

Plussat: Great breakfast (pancake machine is the best!); cosy bar downstairs with great cocktails. Nice staff, great design of the hotel. Really close to the beach and plenty of restaurants nearby (best pizza in mama mia). Not many people in the hotel, so it's never crowded around the pool or at breakfast. Good coffee (happens rarely in hotels!). Very clean everywhere.

Miinukset: Mattress is awful, you basically sink into it. The toilet was wobbly, not fixed to the floor. Shower needs to be replaced but it didn't spoil our vacation, just expected better from a 4 star hotel.

Plussat: Loved our stay! The decor was great, staff were friendly and cocktails were amazing! will definitely be coming back. the break away was just what me and my friend needed! thank you

Plussat: Breakfast was good, plenty of choice. Great location, room was cleaned everyday and the surroundings very clean.

Miinukset: No music around the pool, bar service is slow

Plussat: The hotel was clean & breakfast was very good

Miinukset: We were really disappointed, the staff on reception were miserable, the restaurant was closed only open for breakfast, it lacked any atmosphere. It’s on a very busy roundabout so rooms noisy, the showers cubicle is tiny, the water in the shower went from scalding to cold quite dangerous. I read a few reviews before I booked just thought I was in the wrong hotel!

Plussat: Hyvä aamiainen, siistit kodikkaat huoneet

Miinukset: Huone melko pieni

Plussat: Great location near shops bars and restaurants and the beach

Plussat: Really nice hotel in a great location. Friendly staff & a good buzz about the place. Would have liked to have stayed longer but we will be back

Miinukset: Nothing

Plussat: The location was very good. Very clean place and great bicycle room.

Miinukset: The room was a bit small.

Plussat: Great location, next to the beach, good restaurants close by and taxi rank & bus stop right outside

Plussat: Breakfast was good. Location is central.

Miinukset: Bathroom is flooded with every shower. Room very small, with no facilities to hang/dray towels and clothes, other than the balcony (which is "forbidden" due to the appearance). The requested double bed was too singles - not even two single mattresses, but actually two single beds, rolling around the room.

Plussat: Hyvä ruoka,iloinen henkilökunta

Plussat: Good food, mattress

Miinukset: Bathroom cleaning and a lot of mosquitos

Plussat: Location Roof top pool Drinks selection for all inclusive Snack bar menu Rooms were comfortable and clean although sometimes we could hear the neighbours Good value for money

Miinukset: There was often quite a que for the bar Pool bar area could be cleaner Sometimes our meat unfortunately wasn’t cooked all the way through

Plussat: Nice bed. Big terrace

Miinukset: Was too over priced for what we got. Couch was full of sand. Floor was sandy too

Plussat: Sisäuima-allas ja saunat olivat lasten mieleen. Entertainment-tiimi oli viihdyttävä. Respan henkilökunta erittäin avulias.

Miinukset: Huoneiden seinät ohuita ja siksi äänet kuului liikaa. Vesipullot tulisi kierrättää.

Plussat: hotel was lovely and clean staff very friendly. we loved the roof top pool

Miinukset: nothing

Plussat: Plenty of sun beds albeit a bit crowded round the pool. Big inside areas

Miinukset: Too crowded round the pool

Plussat: Prime location . Couldn't fault this hotel it's a prime location Staff are a credit to the hotel. Food was excellent great variety at all meals. Restaurant staff were very friendly and obliging always a nice greeting upon arrival at restaurant. My best stay in Santa Ponsa so far I've never stayed here before we go a couple of times a year but I'll definitely be booking again.

Plussat: Staff amazing. Beautiful hotel. Delicious food. Best quality drinks. I will 100% be back as it's the best hotel I have visited!

Miinukset: Nothing

Plussat: Rooftop pool. Cocktails.

Miinukset: Confusing lifts. Was not pre warned about mobility scooters.

Plussat: Roof swimming pool was something special for relax.

Miinukset: Food drinks and location it's perfect. All personal friendly. Clean and fresh 5* highly recommend.

Plussat: Good location very central

Miinukset: No bathroom basics e.g soap, shampoo, conitioner etc. Very noisy in mornings mostly due to the maids shouting to each other in spanish!!! Also pool shaded during the day, so could only sit on one side to get the sun.

Plussat: It was near the beach and shops

Miinukset: The food was very poor at breakfast, bacon swimming in fat, the dinning room had far too many tables and so close together why? Our bedrooom has a terrible problem with mosquitoes we were bitten alive. The bed room had no storage space so had to live out of our bags.

Plussat: Breakfast buffet

Miinukset: Noise through the walls to neighbouring rooms

Plussat: Hard working and courteous staff,entertainment very good.All the staff involved with childrens entertainment were excellent.

Miinukset: Pool area not big enough for hotel,one had to be up early to guarantee getting sun loungers etc.

Plussat: All the staff were very polite and friendly. Very very clean and tidy particularly the bar and pool area which was attended constantly.

Miinukset: As an OAP I did find the music too loud and the activities all day - busy! But I knew this before I went and it is an excellent family hotel. It did lack in provision of soap, and a lack of shampoo, bath products etc.

Plussat: Not a lot the room was worn but ok and clean about the best I can say about it.

Miinukset: Poor facilities and overcrowded without enough Sun loungers for everyone and the policy of no bed reservation not enforced. Queuing for the dining room.Definitely not a 4 star establishment at best 3 star and only suitable if your into mass market AI holidays without any chance to relax. For the high cost even it is peak period time I expect top quality service. One lift was out of order for the whole stay causing long delays waiting especially if you’re on a higher floor. Also beware if you book to pay at the resort they will not accept a Credit card if it doesn’t have a PIN number although no issue anywhere else in the world and no other solution offered. Excuse given was that they’ve had some problems so draw your own conclusions what that means.Just to top it off on the last day one of the clients managed to drop one in the pool I know the hotel can’t be responsible for that but it does say something about the people who like these kind of holidays. To be fair the manager did apologise for the inept service as I was leaving.

Plussat: Service throughout the hotel was amazing, staff are brilliant and cannot do enough for you. Animation team headed up by Goofy and Cristina are brilliant. We found the, food delicious and a wide variety. The location by the sea is very good also.

Miinukset: Only one criticism which is due to the pool size in busy season the morning reserving sun bed routine was like watching a pack of wild animals. This can't really be blamed on the hotel though and more how Brits conduct themselves.

Plussat: Staff were very good. Food was very good. Good variety.

Miinukset: Not enough sunbeds. Stampede every morning at 8am to get a sunbed.

Plussat: Great team, Game Zone for the kids, Perfect location for bathing in the sea and snorkeling with kids.

Miinukset: The pool area is too packed... But there is a sunbath plateforme on the sea front and it was less packed, so we were fine.

Plussat: It was amazing

Plussat: Nice location

Miinukset: When we arrived we were told we couldn’t pay with a credit card without a pin. When we explained that we only have pin-less credit cards we were asked to go somewhere else and get cash (we didn’t). After some back and forth the guy charged out credit card and said have a nice evening. Strange experience...

Plussat: The pool and the view

Miinukset: Nothing

Plussat: Suit very comfortable. All the staff always available for every need. Fantastic solarium suitable especially for me and my wife because without children and without necessity to stay around the swimming pool.

Plussat: The staff were fantastic, always happy to help and cheerful.

Miinukset: The poolside was very small, sun beds were wedged closely together so you found yourself lying very closely to other guests!

Plussat: They had ponies and activities including a performance every night

Miinukset: Price was high and not worth it at all! Wide variety of food but the food isn’t good and some things weren’t fresh. Half board doesn’t include any drinks for dinner and we weren’t told in advance. Dinning room is so noisy you can’t eat in peace. People are reserving all the seats by the pool the night before. Rocky small beach. People are sitting outside until 2 am making noise under your room. Without ac room is too humid and with ac it’s freezing even if you set it at the minimum. They don’t provide proper blankets only the wool ones that are old. You need to pay extra for the safe deposit box in the room. All in all it felt like a bad copy of club med 30 years ago.

Plussat: We like room, view, staff and hotel position it is 5 minute on foot to the sea. Swimming pool is very clean. Without a doubt it is a good hotel.

Miinukset: Light on the balcony. There is no switch to disable by yourself. Early breakfast is very simple.

Plussat: Spotless, regular linen and towel change. Good food, great staff, lovely pool area

Miinukset: No air conditioner and too far from main strip

Plussat: Cleanliness of hotel and pool. Pleasant and friendly staff.

Miinukset: Nowhere to put toileteries in bathroom and no hand rail in shower.

Plussat: Nothing

Miinukset: Where do I start with this shambles of a property? The room was filthy, tiny and felt like a jail cell...only jail probably has air conditioning. After trying to get a hold of staff we contacted booking.com to get the room changed and were so aggressively confronted by the manager that we had no choice but to leave. What he did not know was that I was smart enough to start voice recording him. He was agist, racist and aggressive, so much so that it is now an ongoing legal case. Having read his replies to previous reviews I cannot wait for the saga of this one.

Plussat: The staff are brilliant, so friendly and the place is so clean.

Plussat: Liked everything. But especially the staff. Best staff of any hotel anywhere.

Miinukset: Loved it.

Plussat: Lovely hotel have been staying here past 2 year now wouldn’t stay anywhere else staff couldn’t do enough for you ... everything on the doorstep .. was a really pleasant stay will be booking up again soon for nxt year

Miinukset: Can’t pick any faults at all

Plussat: Breakfast buffet was fair . English breakfast was good. Good location to cafes/restaurants and bars. Only 5 minutes to the lovely sandy, safe beach. The sea was very clean also. The staff were friendly and very happy to give information about local history and where to find and hire buses/taxis etc.,

Miinukset: The cleaners came in every other day which was great but they didn't sweep under the bed. that would be my only criticism.

Plussat: It's a spottlessly clean, well run 2 star hotel with absolutely fabulous staff in a very quiet but still central location. Nice little pool and bar, kid friendly, 5 mins from beach and restaurants. Just an overall nice place. Well recommend

Miinukset: Nothing. This little hotel is excellent

Plussat: The friendliness of staff

Plussat: Lovely clean appt, very friendly staff, Pool area spotless.

Miinukset: Food could be better

Plussat: the cleanness

Miinukset: a lot of music, very loud, till the evening, so quite impossible to sleep well

Plussat: Location-close to the beach 7min walk

Miinukset: The room door always opened on 5th attempt. There was too much stairs and too much hassle to get to the pool/restaurant with a pushchair. The food was not that great but the cakes were amazing.

Plussat: Location, reception area and personal were great.

Miinukset: The hotel is very nice, Used to be. 5-7 years ago. It looks heglected. Dirty furniture in the pool area and restaurant, bathrooms need renovation. Dirty balconies.

Plussat: Rooms comfy and clean, area kept lovely and clean and tidy, staff were helpful and friendly. Great stay

Plussat: The staff are first class.

Miinukset: The room balcony was facing into restaurant no view.

Plussat: Very good location, about 10 minutes from beach. Lot of shops, bars and restaurants along the way. Hotel located in quite place. Excellent evening programme, we had fun.

Miinukset: Wifi was not working from third day of our stay. Food very average, lot of junk served in snack bar, cold meat at dinner. Cocktails and alcohol are not worth of "all inclusive". Cold water in pool.

Plussat: excellent friendly staff, wonderful food and clean,large modern room.

Miinukset: could do with some more adult entertainment.

Plussat: 100m päässä mäen päällä on Spar, missä ok valikoima ja ystävällinen omistaja

Miinukset: Hyvin meluisa iltaohjelma jatkui pitkälle yöhön ja brittituristit elämöi hotellin ulkoravintolassa joka ilta. Kaikki äänet kuului hotellihuoneeseen tuella selvästi. Ihmeellistä että lasten ohjelmaa alkoi vasta klo 22.00.

Plussat: Stayed for 11 nights, loved swiming pool, food was very good with lots of choices. Rooms were clean and staff was friendly. Good location and it was quite easy to find parking space around hotel.

Plussat: place, clean, staff

Miinukset: price

Plussat: Erinomaiset ja monipuoliset ateriat. Erittäin siisti. Mukavaa iltaohjelmaa. Rantaan/keskustaan lyhyt kävelymatka.

Miinukset: Uima-altaan avaamisessa aamulla hieman hitautta.

Plussat: Friendly staff, clean hotel, pools, 5th floor view

Miinukset: Two single beds which slide apart. Make that one bed for couples. Changing up the breakfast buffet would be nice too

Plussat: Everything

Miinukset: Nothing

Plussat: Roof top pool

Miinukset: Rooms to small.

Plussat: not much

Miinukset: Flies. If you like Flies, this is the hotel for you !!!

Plussat: Kaunis kattoterassi ja meren ranta 50m päässä hotellista. Laadukas.

Miinukset: Kylpyhuoneen suihku oli huonosti suunniteltu ja puinen lattia kastui hieman aina suihkun jälkeen.

Plussat: Roof terrace, pools and breakfast

Miinukset: Whilst a basic room, view was totally unacceptable - this is a 4 star hotel! The balcony had large bits of broken off plaster on it that hadn’t been swept up. Shower tray cracked and had a very poor repair. TV didn’t work properly but that was resolved. Tried to spend Members club voucher at rooftop bar Saturday night - every cocktail I pointed to, the girl didn’t know how to make it - in the end I said I would have what the man before me had ordered (sex on beach). I had been holding my free drinks voucher the whole time to then be told by her my voucher didn’t cover that particular cocktail. In the end it was easier to just pay for pint and cocktail / pathetic service which was also slow! Some staff ok at hotel but majority quite unfriendly and can’t be bothered to speak. Cleaners however did speak!

Plussat: Complimentry bottle of bubbly sent to room for birthday lovely touch

Miinukset: Rooms have very thin walls and can hear everything in next room

Plussat: Liked the infinity pool on the roof top. Complimentary arrival drink a nice touch and staff wee helpful.

Miinukset: I was showing a room with two other friends in a triple room. The room was fine apart from the bathroom wasn’t very private and there was enough storage space for clothes

Plussat: Cleanliness helpful and brilliant location

Plussat: everything

Plussat: Ruoka oli hyvää ja sitä oli tarjolla riittävästi. Sijanti oli keskellä kylää rannan tuntumassa. Huikeat näkymät hotellin katolta, jossa on K18 alue sisäktäen altaan, aurinkotuoleja ja baarin. Lähes joka ilta oli jokin ohjelmaesitys hotellissa piha-alueella. Myös hieronta oli iltapäivisin saatavilla maksua vastaan. Lisäksi oli kuntosali, turkkilainen ja suomalainen sauna, sisä-allas.

Miinukset: Sängyt olivat joko huonolaatuisia tai muuten jo väsyneitä. Meidän molempien selkä oli hieman kipeä aamuisin. Santa Ponsan kylässä asuu paljon englantilaisia ja jonkun verran saksalaisia.

Plussat: breakfast had a great selection and staff were on hand if anything was needed..The entire staff in this hotel are most definitely some of the nicest i have encountered.

Miinukset: bed was a tad hard and our shower overflowed the first time i used it..Having said that the issue was very quickly resolved

Plussat: We loved the whole holiday from the food to the pool the fantastic room to the most helpful reception!

Miinukset: Nothing!

Plussat: Everything.

Miinukset: The water in the urn for making tea was only warm, not st all hot enough to make a cup of tea. Other wise no complaints.

Plussat: Location

Miinukset: Location

Plussat: We have stayed here before and the staff are very helpful.Everthing is clean,the room was cleaned daily and the whole experience was very good.Reservation of loungers

Miinukset: Reservation of loungers by a lot of guests by putting towels out about 7 o’clock in the morning.All

Plussat: Location and pool

Miinukset: Small showers

Plussat: Modern and clean

Miinukset: People reserving sun beds, some even put towels out night before. Snack area needed more staff. Beer should be served in glasses. Bar manager (Arias) very rude and grumpy has been for years. Short dark haired hotel manager rarely smiled and greeted guests. All other staff very good.

Plussat: The air conditioning was class, like walking into a fridge on a hot day. It was immaculately clean.

Miinukset: The shower leaked all out into the bedroom unless you placed a couple of towels at the base of the tray. The food was not great, I ended up eating out most of the time despite having half board.

Plussat: Breakfast was good, lots of choice.

Miinukset: To overcrowded, poor reception service, rooms dated and beds uncomfortable

Plussat: Food was really good. Location was excellent. Entertainment in the evenings was also very good.

Plussat: Location, cleanliness and friendliness and food

Plussat: Clean room with excellent views of the resort

Miinukset: Lack of air conditioners made the room a little warm at night

Plussat: Swimming pool and rest chairs to sun bathe

Miinukset: Reception being on 4th floor which was confusing after arriving there.

Plussat: Aamiainen monipuolinen, uima-allas ympäristöineen erittäin siisti.Sängyt hyvät.Avulias henkilökunta.

Miinukset: Peitteet pitäisi uusia, olivat aika rupuiset

Miinukset: When booking asked for pool view did not get it had to pay extra e100 you also said the holiday tax was included it was not

Plussat: Excellent location, clean, great sea view, very nice breakfast.

Miinukset: Slow checkin process, one elderly gentleman at the desk, not very pleasant. Rooms quite dated but clean and tidy.

Plussat: Price, very interesting reduction of 50% but was not worth the savings.

Miinukset: Outdated, 80’s and 90’s interior, everything was a bit worn

Plussat: Location good, food below standard not even brown sauce available when requested.Tax not stated when booking up. Below expectations. Cleaners did not mop floors.Room over looked alley with graffiti on wall.Reception staff not helpful, disappointing stay. But location of hotel good you just need to improve on all other areas, would not return.

Miinukset: All the stuff listed above, would not recommend or return.

Plussat: The location and the pool

Miinukset: The rooms are very dated

Plussat: Henkilökunta mukava, hyvä näköala merelle, siisti allasalue. Hiljaiset yöt.

Miinukset: Kuluneet huonekalut, huono aamiaisvalikoima

Plussat: Apartment lovely and clean abit small but ok for the amount of time you are in it.

Miinukset: Can’t complain staff very friendly and helpful. On our 4th night there our apartment toilet leaked reception were very good moved us straight away to new apartment and were very apologetic.

Plussat: Lovely place to stay. Staff very friendly and helpful, just around the corner from the square and I 10 minutes walk to the main beach.

Miinukset: The pool was far to deep. I am 4ft 9 and I could not stand in the sallow end of the pool.

Plussat: The staff were so pleasant and helpful. A smile goes a long way

Plussat: The location was unfortunately the only thing that I liked about his hotel.

Miinukset: The staff where very rude and ignorant and not one bit helpful. The only member of staff that was in any way polite and friendly was the night porter. The beds were very uncomfortable, the bathroom has loose tiles, dirty marks and rust. The shower flooded the whole bathroom no matter what you did to try and prevent it. The room was very small and dull for 3 people.

Plussat: Food very good lots of choices.

Miinukset: No tea coffee facilities in room.

Plussat: The staff were friendly. Balcony door did not lock this was rectified straight away. Maid service was good ( Pepi ) Good Tour operator presence of reps even though we booked independently. Hotel is obviously popular with a lot of source markets, guests from many different countries.

Miinukset: The red wine in the main bar was undrinkable. We were on Half board and paying for drinks so you expect to be able to get an acceptable standard of wine in a 4 * hotel. The restaurant was crowded at evening meal time as the guests from the Park next door were also dining there. ( From 15th October ) More coffee machines in the restaurant needed as there was constantly a queue for coffee in the morning for drinks, at least 5 people every time. Needs 2 more coffee machines to help with this.

Plussat: it was every thing we wanted in a holiday

Miinukset: we were disappointed when we arrived to be put in a so called sister hotel witch we were very disappointed with it wasn't anything like what we had booked

Miinukset: Bed’s were very small , sure single beds i reguest double , i paid a lot of money for not having enough space for pool , 3 Globales hotel near which using only 2 pools . Inside the room , door from bathroom broke , couldnt be closed . Food in the morning no taste , bacon uncooked , eggs not cooked properly etc. Sure i will bot be back there never ! Thanks Booking.com for helping with my refund !

Plussat: The staff were great food really good it was spotless,entertainment was good cleaners do an amazing job

Plussat: We moved across the road to the playa Santa ponsa which we originally wanted to book but was told it was sold out .we had other family staying there and we have been there the last 4 years

Miinukset: When we arrived we were told no room we would have to go to another hotel up the strip for two nights we refused and then when we told them we wanted to stay in the playa Santa ponsa they said ok and there was lots of rooms we paid extra for the 4 star so as we could be near family yet their were lots of rooms in 3 star .

Plussat: Great place

Miinukset: Everything

Plussat: Hotel was located in a great position, a few minutes walk from the beach. The meals in the hotel were excellent. The beds were very comfy. Loved the elevated chill out areas.

Miinukset: The indoor pool was not open. We did not get beach towels and a bag left as promised. Rooms near the lift are very noisy.

Plussat: The hotel was in an excellent location just a few minutes walk from the beach. The room was adequate for our party, clean with a comfortable bed and a good shower. The food was of a better standard than I expected and presented excellent value for money.

Miinukset: Only that the walls were a little thin so you could hear your next door neighbours, although mine were quite quiet

Plussat: Food was plenty the location was very convenient for a walk in town and the beach was near for a swim.

Miinukset: The staff in the restaurant should learn English and be more patient with customers.

Plussat: Very welcoming feeling when you arrive thanks to the very helpful & polite staff. We are an elderly couple and were treated like VIP's

Miinukset: Nothing

Plussat: clean hotel

Miinukset: the bar staff do not smile its as though its an effort to serve you. but then they are over worked because of the Volcano Dust

Plussat: Siisti, mukava sijainti lähellä kaikkea, hyvä aamiainen ja pikkulapsi huomioitiin hyvin.

Plussat: Friendly staff whos went out of their way to help our golfing requests. An excellent breakfast. Very good housekeeping.

Plussat: Breakfast was ok (a lot to choose from), cleaning was ok too, no complains about that. Airconditioning was good it did the job nice. Overall the whole hotel in general left me a good impression. The hotel is nicely situated, close to the beach and close to the roads towards Palma and other directions.

Miinukset: Probably, because I was on my own, I got a sleeping couch as a bed. Which at times wasn't very comfortable. You could clearly feel the springs in your back. But besides that, no complains.

Plussat: good food

Miinukset: air con not great in room and in bar area

Plussat: The Hotel staff was incredibly friendly and efficient.

Miinukset:

Plussat: Excellent location (close to the sea) and very helpful staff in the restaurant.

Miinukset:

Plussat: The breakfast buffet was good.

Miinukset: The place of the room.

Plussat: Nothing

Miinukset: Worst place on mallorca i have ever stayed

Miinukset: Very disapointed with the bathroom.. The shower was so tiny you couldnt move or reach up or down.. and i'm a very slim person,!! Dining room was more like a canteen.. Overall average for the cost..

Plussat: Location was great

Miinukset: Thought paid up front, only deposit. Staff rude on arrival. Right above entertainment lounge. Room ok but beds hard and shower was usable. No hot water, toilet leaking, rusty ceilings.. Will not be back..

Plussat: Great location, big quieter one of the 3 hotels that are linked together.

Plussat: Nothing the food was rank entertainment embarrassing

Miinukset: The smallest shower in the world impossible to use unless you are a size 6

Plussat: The location was excellent

Miinukset: Meals where at The Pionero across the road which we didn't mind but choice not good and food cold we where only there for 4 nights gave it 2 nights and went out to eat the other 2 managed with toast for breakfast

Plussat: The location close to the beach and shops was great.

Miinukset: The beds and rooms were awful. We paid to upgrade to the hotel pionero opposite as it was awful. The hotel is that bad they advertise the upgrade to he better hotel at reception and no one was shocked we didn’t want to stay there! It’s such a shame because the hotel has good facilities it just needs some love!

Plussat: Food was very good. In otheral i would come back only because of food varriety.

Miinukset: Shower cabin very small. Noisy mornings on the street side rooms.

Plussat: The hotel was part of 3 other hotels all close by, the staff were friendly and rooms were clean. entertainment was a little drab. the food was good with a rare kids section.

Miinukset: entertainment could of been more than just bingo however the artist wa very good on one of the nights. the pool closed at 6pm a little bit too early i think

Plussat: The hotel is close to the beach. That is about it.

Miinukset: Checkin was a nightmare. Reception was not staffed. Reservation was not in the system even though I had email confirmation. Tried to double charge me. Bath is moldy (shower and ceiling). Wifi is weak and limited to 30min.