Santa Ponsa hotellia

Plussat: Room Space, Gym facilities, Restaurant (clean & airy)

Miinukset: Pillows - quality , broken bathroom bin.

Plussat: Everything

Plussat: Made to feel very welcome I only had bed and breakfast but the breakfast buffet was so fresh clean and lovely staff

Miinukset: The tiny and only thing wrong with my room was the bin lid was broken and was left broken Other than that Everything was perfectly lovely

Plussat: Comfortable beds and pillows. Nice view (4th floor sea view)

Miinukset: Noisy aircon

Plussat: staff were very helpful, food was excellent.

Miinukset: unfortunately the hotel and annexes are on a hill that makes it difficult for people with a disability

Plussat: Great location, fantastic food and the lots of choice. Very clean and towels were changed daily. Didn't use all of the facilities as the weather wasn't great but pool was last lovely and clean. The fizz on arrival is a great touch!

Miinukset: Nothing! Lovely hotel, food and service. Only niggle is there are no full length mirrors!

Plussat: Very modern and clean. Close to beach and restaurants. Staff very helpful. Buffet dinner was very good for price

Miinukset: The air conditioning was not very good and WIFI was hit and miss

Plussat: Great hotel, great staff

Miinukset: Couldn’t fault it

Plussat: Great location. Delicious food. Friendly staff

Miinukset: Not enough toiletries in bathroom No toilets on roof terrace in Senses 22

Plussat: great view. superb food.

Plussat: Staff, location, views, lovely accommodation and excellent breakfasts.

Plussat: Beautiful location. Great amenities and staff. Food was good and nice variety.

Plussat: Yövyimme premium-huoneessa, joka oli tilava ja siisti. Allasalue on hieno, ja siitä pääsee myös portaita pitkin suoraan mereen. Palvelu oli hyvää ja henkilökunta ystävällistä. Ravintolat ja ranta on 10-15min kävelymatkan päässä. Aamupala oli runsas ja hyvä.

Miinukset: Allasalueen ravintolan ruoka oli pahaa ja ylihinnoiteltua. Rantatuolit piti käydä varaamassa heti klo 08.30 kun alue aukesi, muuten et saanut tuolia. Näin ei tietenkään olisi saanut tehdä, mutta oli pakko. Huonesiivouksen taso vaihteli, kenties siistijästä riippuvaista. Huoneessamme oli myös torakka. Emme saaneet myöhäistä check outia.

Plussat: The hotel location is perfect. The staff are so helpful and we will be returning again next year.

Miinukset: Check in time is a little late.

Plussat: Breakfast was excellent. Staff were super friendly and helpful . views and sunsets amazing.

Miinukset: Rooms could do with soundproofing for those of us who are light sleepers could hear snoring and coughing from next door and noise in corridor. Balcony doors need maintenance..lock broken and rattled in frame during high winds.

Plussat: Lovely staff

Plussat: Everything. It was beautiful.

Miinukset: Nothing.

Plussat: Very clean, lots of light, amazing view. Big private terrace. Friendly staff. Quiet rooms (except for the ones next to the bar, you could hear the music through the walls). Breakfast was very good, a crazy amount of different choices. A lot of shops and good restaurants nearby. On the highway in 5 minutes.

Miinukset: The toilet was 5 cm from the wall, so very cramped. Also very little counter space for toiletries, and way too much pressure in the faucet. Simply turning it a bit sent water splashing everywhere. Pillows fairly raised (no flat ones). Airco didn’t work very well (wouldn’t get cool enough, even after leaving it on all day). Very limited parking.

Plussat: The views and service were what we liked.

Miinukset: The beds were very hard The quality of food at breakfast was average The bathroom was not as modern as the rest of the decor The pool was small Paying extra for safe. Wouldn’t expect to pay extra for the price. Drinks not in the mini bar-you had to order it to the room Parking was full and you had to pay extra. Parking on the road was difficult as spaces were hard to come by

Plussat: Aamiainen super hyvä!

Miinukset: Ilmastointi olisi voinut olla tehokkaampi.

Plussat: Ystävällinen henkilökunta, hyvä ruoka ja palvelu pelaa, mahtava sijainti

Miinukset: Niukasti tienvarsipysäköintejä

Plussat: The breakfast was average. There were options for yoghurt, fruit, toast and cereal. There were 3 hot pans which contained egg most days, and also spicy sausage, thin strip bacon, or baked beans. You could choose juice from a machine and also tea or coffee. Overall it wasn't bad, but won't blow you away. The pool was nice and clean. The drinks were tasty from the bar. The rooms were kept clean. Good location and lovely views. Staff were friendly and helpful.

Miinukset: Our bathroom window faced out onto another room's balcony so we had to put a towel over the window and couldn't have it open while showering etc

Miinukset: tea/coffee making equipment in the room. Earlier information on the relative time and cost of taxi vs bus to airport.

Plussat: It was really happy and and lovely environment in the hotel! Everything was really fantastic! The staff was very friendly and helpful. The breakfast was incredibly delicious! The atmosphere in the hotel was like living in family - positive, supportive and very kind! My husband is a disabled person, so this hotel has wonderful facilities to meet all needs of disabled people so they fully enjoy their stay here. Our special deep respect and huge thanks for Mr. Tomeu, the director of the hotel, who helped us a lot during our one week stay in the hotel.

Plussat: Good location , very clean , lovely staff

Miinukset: Rooms a bit small

Plussat: Location was good. Clean.

Miinukset: The room. Very very basic. Awful view . No plug sockets except for in the bathroom. Basic furniture that wobbled.

Plussat: great entertainment at night All the pools are fab and close to beach

Plussat: Splash pool for toddlers meant I could lay in the sun from very close by and they could play safely. Fake grass around the pool to prevent slipping. Baby bath and high chair in apartment. Safety gate provided for ground floor balconies. Free use of inflatables around the pool. Pool fenced off on a night time for safety. Mini disco - fab!! Location was great, everything you need within a 5/10 minute walk.

Miinukset: Waiting time at the bar for drinks. Only one choice of lager on draft. Overall cleanliness, a lot of empty glasses and plates left lying around the pool. Too many older children being allowed to play in toddler splash pool - this should be closely monitored.

Plussat: Great apts, great staff, love the pools and everything about this complex. Very safe for kids.

Miinukset: Nothing

Plussat: Our stay has been perfect all the staff very helpful and the night entertainment is fab. We have had a ball certainly be back next year.

Miinukset: Can't complain about anything

Miinukset: Excellent location, beautiful Hotel and very warm and welcome staff.

Plussat: Aamiaiselle olisi kaivannut vihanneksia, muuten hyvä. Lisäksi ilman ollessa viileä loman aikana oli hieman kylmä syödä.

Miinukset: Sää olisi voinut suosia, mutta muuten ei valittamista.

Plussat: Huonosti tehty remontti, varmasti tuleva homehuoneisto

Miinukset: Osa henkilökunnasta ynseä. Siivous ala-arvoista

Plussat: Kiva allasalue ja liikuntatilat lapsille.

Miinukset: Huoneisto vähän ahdas, varsinkin keittiön pöytä oli aika pieni.

Plussat: Henkilökunta oli erittäin ystävällistä.

Miinukset: Huoneemme sisäilma oli huono ja ilmanvaihto lähes olematonta.

Plussat: Made a request to be accommodated in a room far away from the entertainment scene and they've been great about it. Good variety of food. Comfortable beds. Friendly and helpful staff.

Miinukset: Had difficulties with the air conditioning, at the end of our stay started leaking water. Didn't had any activities during the day, just in the evening the entertainment for kids.

Plussat: Extremely clean & modern, hotel staff were all lovely & very helpful (with the exception of the night guard) the entertainment girl was amazing with the kids. The pool / bar area were very clean & food was also great. Will definitely be back here.

Plussat: We stayed 6 nights in Ola apartments Bouganvillia, end of September 2019. We were happy to have an upgrade; we booked a studio and got a 1-bedroom apartment. At first sight, all was very nice: light colors for decoration , large rooms, nice lighting

Miinukset: Unfortunately, the led lights were broken and we were unable to get the lights out. The manager didn't allow the handyman to disconnect the leds, so he had to stick duck tape to dim the lights. We asked to clean

Plussat: Bed was a double bed rather than two singles and really comfy! Lots of English channels

Miinukset: No oven in the room.

Plussat: Great pools and playground and a short walk into town and to the beach.

Miinukset: In our room, some of the twin beds were very hard and our bathroom shower leaked onto the floor which I hope they rectify, otherwise the rooms were great and spacious and clean.

Plussat: Hotel was bright and informal. The left luggage room is a nice facility.

Miinukset: Aircon was not working.

Miinukset: Shower could have hadhand hold fordisabled people pool could have disabled entry

Plussat: Tyylikäs hotelli jossa iso uima-allas. Ystävällinen ja nopea palvelu henkilökunnalta.

Miinukset: Autopaikat kadun varressa ja joskus vapaa paikka löytyi hieman kauempaa. Maksullinen tallelokero.

Plussat: tosi kivaa ohjelmaa hotellilla! ja iloista väkeä töissä!!!

Miinukset: lapset kaipasi suomenkielisiä leikittäjiä

Plussat: Beautiful furnished spacious outside terrace. Walk in shower. Comfortable beds.

Miinukset: Not enough cupboard space.

Plussat: Tunnelma on rento ja ystävällinen ja tilat kauniit.

Plussat: Very clean and tidy hotel with a nice peaceful feeling , good position close to the sea and good restaurants , taxi rank in front of hotel , staff are great , helpful and friendly , we had a great deal for October including breakfast , well recommended

Miinukset: Nothing to dislike

Plussat: Hyvä aamiainen, siistit kodikkaat huoneet

Miinukset: Huone melko pieni

Plussat: Everything

Plussat: Friendly attentive staff in excellent surroundings , intend to visit again next year .

Plussat: Staff were so friendly and very welcoming, room was spotless

Miinukset: Would have loved to eat in the Hotel restaurant but unfortunately it was closed so maybe next time we go back it'll be open..

Plussat: Breakfast was great as was the location

Plussat: Breakfast and staff

Miinukset: No parking

Plussat: Breakfast the same for a fill week And on two occasions the milk was sour Not worth the money Morning staff had the plate taken from table the second I left them down Not a comfortable or relaxing atmosphere at all My husband and I will Not b going back

Miinukset: Nothing really

Plussat: Good location. Some very friendly staff, esp Francisco.

Miinukset: Hotel manager (Daniel) was very rude. Called my wife and I liars for taking both lunch and dinner on our half board deal, yet we had agreed this with Juan in advance as we hadn’t taken either the day before. The customer certainly doesn’t come first at Daniel’s hotel!

Plussat: Hotel in ideal position for all amenities of Santa Ponsa. Staff all very friendly and large bar areas inside and lovely pool area. Received a bottle of cava and bowl of fruit for my birthday which went down very well.

Miinukset: There was nothing we didn’t like about the hotel

Plussat: We had a lovely stay

Miinukset: We were all inclusive and felt there wasn’t enough food choices. The good was the only thing that was poor, loved everything else

Plussat: Siisti hotellin,kaikki asiat toimivat.erityisesti ravintolan palvelut loistavia.

Miinukset: Uima-allas voisi olla lämmitetty.

Plussat: Hyvä ruoka,iloinen henkilökunta

Miinukset: Had a wonderful stay with my friend will definitely reccomend ye hotel to friend and family

Plussat: Friendly staff great food wonderful selection. We were all inclusive and really glad we did.

Plussat: Really lovely hotel

Plussat: Sisäuima-allas ja saunat olivat lasten mieleen. Entertainment-tiimi oli viihdyttävä. Respan henkilökunta erittäin avulias.

Miinukset: Huoneiden seinät ohuita ja siksi äänet kuului liikaa. Vesipullot tulisi kierrättää.

Plussat: Very quick and completed efficiently

Miinukset: All was fine

Plussat: Comfortable bed & spacious bathroom. Location good.

Miinukset: Breakfast ( hot food) poor quality. Some reception staff not friendly/ a little surly. Too big to be personal!

Plussat: Location and po

Miinukset: Rude guests on all inclusive

Miinukset: Didn’t like all the steps at the entrance

Plussat: Very much geared to families as there is entertainment for the children. Being it’s about 10 min walk to strips, having all inclusive means families never need to leave

Plussat: excellent friendly staff, wonderful food and clean,large modern room.

Miinukset: could do with some more adult entertainment.

Plussat: 100m päässä mäen päällä on Spar, missä ok valikoima ja ystävällinen omistaja

Miinukset: Hyvin meluisa iltaohjelma jatkui pitkälle yöhön ja brittituristit elämöi hotellin ulkoravintolassa joka ilta. Kaikki äänet kuului hotellihuoneeseen tuella selvästi. Ihmeellistä että lasten ohjelmaa alkoi vasta klo 22.00.

Miinukset: Everything was great!

Plussat: hotellin hinta/laatu suhde kohdallaan

Miinukset: vanha hotelli jota voisi jo ryhtyä saneeraamaan

Plussat: The rooms were immaculate staff were very friendly overall ery much enjoyed the holiday

Miinukset: Meal times where a bit chaotic

Plussat: Lovely small hotel . Rooms spotless. Serviced every day . Nice pool area . Great food for a buffet. Staff very friendly . All inclusive is brilliant.

Miinukset: We were one family of 8 . Children over 12 considered adults . So on arrival I was charged extra as I had one child 13 and another 16 an expense I was not expecting. No discount even though there was 8 of us .

Plussat: Erinomaiset ja monipuoliset ateriat. Erittäin siisti. Mukavaa iltaohjelmaa. Rantaan/keskustaan lyhyt kävelymatka.

Miinukset: Uima-altaan avaamisessa aamulla hieman hitautta.

Plussat: Loistava sijainti; ranta lähellä, iso ruokakauppa 800 m päässä, kaunis alue. Hotellihuoneet siistit, todella pehmeät sängyt. Allas-alue mukava; vaikkakin tilaa rajallisesti, kaikille löytyi aurinkotuoleja ja -varjoja. Hotellille isot plussat uima-altaalla olevasta uimavalvojasta, joka toimi ripeästi poikamme satuttaessaan päänsä! Hotelli myös ilahdutti poikaa pehmolelulla, joka tuotiin illalla hotellihuoneeseemme. Hotellilla on lastenhuone, jossa lapset sai jättää! Lastenhuoneessa huomioitiin lasten allergiat ja lääkitykset, kuitattiin sisään- ja uloskirjatumiset. Todella hauskaa tekemistä ja ohjelmaa lapsille pitkin koko päivää! Ammattitaitoiset ja hauskat ohjaajat! Iltaisin lasten disko ja ilta-ohjelmaa mm.papukaijashow, taikuri- ja akrobatiaesitykset. Suosittelen hotellia lämpimästi lapsiperheille!

Miinukset: Siivous oli heikkoa (pyyhkeet vaihdettiin, sänky petattiin, lakanoita ei vaihdettu kertaakaan viikon aikana, lattioita ei lakaistu). Ääneneristys myös heikkoa. Nämä kuitenkin todella pieniä asioita siihen verrattuna, miten paljon positiivisia asioita hotellista löytyy!

Plussat: The staff are so welcoming and kind . Unfortunately availability was only one night I would have stayed here for my entire holiday . Highly recommend this hotel.

Miinukset: I can honestly say this hotel was outstanding .

Plussat: Not a lot the room was worn but ok and clean about the best I can say about it.

Miinukset: Poor facilities and overcrowded without enough Sun loungers for everyone and the policy of no bed reservation not enforced. Queuing for the dining room.Definitely not a 4 star establishment at best 3 star and only suitable if your into mass market AI holidays without any chance to relax. For the high cost even it is peak period time I expect top quality service. One lift was out of order for the whole stay causing long delays waiting especially if you’re on a higher floor. Also beware if you book to pay at the resort they will not accept a Credit card if it doesn’t have a PIN number although no issue anywhere else in the world and no other solution offered. Excuse given was that they’ve had some problems so draw your own conclusions what that means.Just to top it off on the last day one of the clients managed to drop one in the pool I know the hotel can’t be responsible for that but it does say something about the people who like these kind of holidays. To be fair the manager did apologise for the inept service as I was leaving.

Plussat: Service throughout the hotel was amazing, staff are brilliant and cannot do enough for you. Animation team headed up by Goofy and Cristina are brilliant. We found the, food delicious and a wide variety. The location by the sea is very good also.

Miinukset: Only one criticism which is due to the pool size in busy season the morning reserving sun bed routine was like watching a pack of wild animals. This can't really be blamed on the hotel though and more how Brits conduct themselves.

Plussat: Great team, Game Zone for the kids, Perfect location for bathing in the sea and snorkeling with kids.

Miinukset: The pool area is too packed... But there is a sunbath plateforme on the sea front and it was less packed, so we were fine.

Plussat: Adult only solarium was excellent but again only one side in the sun for most of the day. Food could not be faulted and as dining as 2 couples, it was good to have an adult only dining room. Nuka a la carte shouldn't be missed and came in our package. Staff always friendly and could not do enough to please.

Miinukset: Position of hotel meant this time of year larger pool in shade and alot of sunbeds too.

Plussat: It was amazing

Plussat: Nice location

Miinukset: When we arrived we were told we couldn’t pay with a credit card without a pin. When we explained that we only have pin-less credit cards we were asked to go somewhere else and get cash (we didn’t). After some back and forth the guy charged out credit card and said have a nice evening. Strange experience...

Plussat: Suit very comfortable. All the staff always available for every need. Fantastic solarium suitable especially for me and my wife because without children and without necessity to stay around the swimming pool.

Plussat: The staff were fantastic, always happy to help and cheerful.

Miinukset: The poolside was very small, sun beds were wedged closely together so you found yourself lying very closely to other guests!

Plussat: They had ponies and activities including a performance every night

Miinukset: Price was high and not worth it at all! Wide variety of food but the food isn’t good and some things weren’t fresh. Half board doesn’t include any drinks for dinner and we weren’t told in advance. Dinning room is so noisy you can’t eat in peace. People are reserving all the seats by the pool the night before. Rocky small beach. People are sitting outside until 2 am making noise under your room. Without ac room is too humid and with ac it’s freezing even if you set it at the minimum. They don’t provide proper blankets only the wool ones that are old. You need to pay extra for the safe deposit box in the room. All in all it felt like a bad copy of club med 30 years ago.

Plussat: Breakfast buffet was fair . English breakfast was good. Good location to cafes/restaurants and bars. Only 5 minutes to the lovely sandy, safe beach. The sea was very clean also. The staff were friendly and very happy to give information about local history and where to find and hire buses/taxis etc.,

Miinukset: The cleaners came in every other day which was great but they didn't sweep under the bed. that would be my only criticism.

Plussat: Very good location as it took only 5 minutes to reach the beach.

Miinukset: Although the location was very good, it was noisy at nights as it is located in a main street and the TV of the hotel in terrace was till 12 pm on with a loud music. So it was a challenge to sleep before 12 pm.

Plussat: Lovely hotel have been staying here past 2 year now wouldn’t stay anywhere else staff couldn’t do enough for you ... everything on the doorstep .. was a really pleasant stay will be booking up again soon for nxt year

Miinukset: Can’t pick any faults at all

Plussat: Liked everything. But especially the staff. Best staff of any hotel anywhere.

Miinukset: Loved it.

Plussat: Nothing

Miinukset: Where do I start with this shambles of a property? The room was filthy, tiny and felt like a jail cell...only jail probably has air conditioning. After trying to get a hold of staff we contacted booking.com to get the room changed and were so aggressively confronted by the manager that we had no choice but to leave. What he did not know was that I was smart enough to start voice recording him. He was agist, racist and aggressive, so much so that it is now an ongoing legal case. Having read his replies to previous reviews I cannot wait for the saga of this one.

Plussat: The staff are brilliant, so friendly and the place is so clean.

Plussat: The friendliness of staff

Plussat: Kattoterassi ja allas oli sallittu vain aikuisille ja alhaalla allasalue lapsiperheille. Siisti hotelli ja erittäin runsas aamupala.

Plussat: Everything!

Miinukset: Outdoor pool was very cold

Plussat: Hotel is in centre of town opposite beach. Plenty of restaurants around. Lovely breakfast with plenty of choice.

Miinukset: Room we were given was supposed to be over the swimming pool. We couldn't see the pool from the room, only the sunbeds and it was cramped and smelly. Hotel changed us to a different one after complaining. There are much nicer rooms in newer part of the hotel.

Plussat: Friendly staff, clean hotel, pools, 5th floor view

Miinukset: Two single beds which slide apart. Make that one bed for couples. Changing up the breakfast buffet would be nice too

Plussat: breakfast just gets repetitive i know that sounds like a stupid remark

Miinukset: sunbeds could do with updating

Plussat: Location was ideal

Miinukset: Rooms are a bit small. Furniture very basic and variety at breakfast not the best

Plussat: Kaunis kattoterassi ja meren ranta 50m päässä hotellista. Laadukas.

Miinukset: Kylpyhuoneen suihku oli huonosti suunniteltu ja puinen lattia kastui hieman aina suihkun jälkeen.

Plussat: Pool was amazing

Plussat: Ruoka oli hyvää ja sitä oli tarjolla riittävästi. Sijanti oli keskellä kylää rannan tuntumassa. Huikeat näkymät hotellin katolta, jossa on K18 alue sisäktäen altaan, aurinkotuoleja ja baarin. Lähes joka ilta oli jokin ohjelmaesitys hotellissa piha-alueella. Myös hieronta oli iltapäivisin saatavilla maksua vastaan. Lisäksi oli kuntosali, turkkilainen ja suomalainen sauna, sisä-allas.

Miinukset: Sängyt olivat joko huonolaatuisia tai muuten jo väsyneitä. Meidän molempien selkä oli hieman kipeä aamuisin. Santa Ponsan kylässä asuu paljon englantilaisia ja jonkun verran saksalaisia.

Plussat: I loved the situation. I liked the price for the time of year.

Miinukset: The food started very good quality but as the last days of the hotel closing for the season it went downhill.

Plussat: Katon uima-allas baareineen on aivan loistava. Mahtava paikka ihailla auringonlaskua lasillisen ääressä. Aamupala oli kattava ja erityismaininta kuohuviinitarjoilusta. Huoneet siistit ja siivous toimivaa. Hotelli oli meidän vierailumme aikana erittäin rauhallinen. Sijainti on silti paras mahdollien, ravintolakadut ja julkinen liikenne ovat riittävän lähellä, uimarantaan pääsee käytännössä ulko-ovelta.

Miinukset: Respassa hiukan vaihtelua osaamisen kanssa. Asiat kuitenkin hoituivat. Takapihan puolella huoneissa varsin ankeat näkymät, lisää maksamalla toki senkin asian saa korjattua.

Plussat: Location

Miinukset: Location

Plussat: Location and pool

Miinukset: Small showers

Plussat: Great location, very close to the beach. Nice and quiet place, amazing food with the big choice and different meals everyday, so far best food in the hotel I have been. Clean and nicely looking room with the balcony, quiet no people making noises overnight. Definitely coming back!

Miinukset: People leaving their towels first thing 7 in the morning at the swiming pool, just to reserve the place. Not enough chairs for all the guest, should be supervised and organize better. As many guests just leaving the towel for full day and not even being there till like late afternoon. All inclusive drinks - big laugh, very little alcohol, same with the shots more water than actually vodka taste for example. We have been allocated in the 3 star Hotel in our first night on arrive, due to no reason explained, as reception guy had very low level of English. Been moved to our 4 star room next morning.

Plussat: Modern and clean

Miinukset: People reserving sun beds, some even put towels out night before. Snack area needed more staff. Beer should be served in glasses. Bar manager (Arias) very rude and grumpy has been for years. Short dark haired hotel manager rarely smiled and greeted guests. All other staff very good.

Plussat: The bed was very comfy and the airconditioning was a godsend.I loved the variety of food every day .the hotels location is perfect and I loved the English channels on tv

Miinukset: I didnt like the fact that the sunbeds were reserved early every morning and it was impossible to get one any day near the pool

Plussat: The air conditioning was class, like walking into a fridge on a hot day. It was immaculately clean.

Miinukset: The shower leaked all out into the bedroom unless you placed a couple of towels at the base of the tray. The food was not great, I ended up eating out most of the time despite having half board.

Plussat: Breakfast was good, lots of choice.

Miinukset: To overcrowded, poor reception service, rooms dated and beds uncomfortable

Plussat: Food was really good. Location was excellent. Entertainment in the evenings was also very good.

Plussat: Location, cleanliness and friendliness and food

Plussat: The location was unfortunately the only thing that I liked about his hotel.

Miinukset: The staff where very rude and ignorant and not one bit helpful. The only member of staff that was in any way polite and friendly was the night porter. The beds were very uncomfortable, the bathroom has loose tiles, dirty marks and rust. The shower flooded the whole bathroom no matter what you did to try and prevent it. The room was very small and dull for 3 people.

Plussat: Food very good lots of choices.

Miinukset: No tea coffee facilities in room.

Plussat: The staff were great food really good it was spotless,entertainment was good cleaners do an amazing job

Plussat: We moved across the road to the playa Santa ponsa which we originally wanted to book but was told it was sold out .we had other family staying there and we have been there the last 4 years

Miinukset: When we arrived we were told no room we would have to go to another hotel up the strip for two nights we refused and then when we told them we wanted to stay in the playa Santa ponsa they said ok and there was lots of rooms we paid extra for the 4 star so as we could be near family yet their were lots of rooms in 3 star .

Plussat: Cleanliness, good selection of drinks and food available at all times.

Plussat: Great place

Miinukset: Everything

Plussat: Hotel was located in a great position, a few minutes walk from the beach. The meals in the hotel were excellent. The beds were very comfy. Loved the elevated chill out areas.

Miinukset: The indoor pool was not open. We did not get beach towels and a bag left as promised. Rooms near the lift are very noisy.

Plussat: Location was great, Indoor pool a winner in the weather conditions we had. Kids enjoyed clubs.

Miinukset: Breakfast very basic

Plussat: The close proximity to santa ponsa beach

Miinukset: no microwave no iron for clothes .rooms a bit small

Plussat: Nothing really

Miinukset: Payed for a sea view room and got a palm tree view could barely see the pool or sea as we were stuck in the corner of hotel, Bed Room was pokey but once camp bed was made you couldn’t swing a cat, living area was narrow, I was supposed to get an early check in and this didn’t happen, Reception tried to charge me an extra £100 even though I had an email and a booking confirmation stating my room was for 2x adults 2x children with breakfast.

Plussat: Nice view at the seashore.

Miinukset: 3* Hotel but no free wifi, you have to pay 5€ a day, or 10€ for 3 days, but wifi only strong at reception bar, at our room was too weak. Receptionist was not so friendly. Maybe 'cause we are Asian Pepole. Our door's lock was broken. Blankets were so horrible. Its wasted my money for a fake three stars hotel. What a pity I have to say that : It deserve only one star.

Plussat: Breakfast is good and variety choices. Location is nice

Miinukset: Pay extra for WiFi . And WiFi not even work Pay extra for sauna and only dry sauna working not steam sauna . Inside pool not open till late .only open till 8pm . Pay extra for dinner but not so impressed . Cleaner came to clean the room only first day and last day(5 days stay) Not even give shampoo and shower gel . But we bring them with us so we don’t claim for that .

Plussat: Beautiful sea view. Very clean hotel

Miinukset: The beds are hard and uncomfortable. Very old mattress full of springs

Plussat: Hotellin aamiainen oli runsas ja vaihtoehtoja löytyi varmasti kaikille. Hotellin ala-aulan tilat olivat siistit ja viihtyisät, allasalue oli hyvä. Sijainti sopivan rauhallisella paikalla kuitenkin hyvien kulkuyhteyksien päässä esimerkiksi päätiestä. Hyviä ravintoloita vieressä ja auto- ja pyörävuokraamoja lähellä. Myös pari supermarkettia lähellä. Huoneen parvekkeelta avara näkymä, myös upea merinäköala käytävän toisen puolen huoneista.

Miinukset: Huoneiden siivouksesta oli päätetty vähentää ja se näkyi pölyn määrästä huoneissa, onneksi oli kuitenkin harja ja rikkalapio siivouskomerossa. Keittiönurkan varustus voisi olla parempi.

Plussat: Henkilökunta mukava, hyvä näköala merelle, siisti allasalue. Hiljaiset yöt.

Miinukset: Kuluneet huonekalut, huono aamiaisvalikoima

Plussat: Great location, lots of lovely shops and restaurants around. Nice pool with lots of sun loungers. Good choice of food for the buffet breakfast

Miinukset: The indoor pool doesn’t look too appealing and didn’t smell of any cleaning chemicals

Plussat: Nothing

Miinukset: Worst place on mallorca i have ever stayed

Miinukset: Very disapointed with the bathroom.. The shower was so tiny you couldnt move or reach up or down.. and i'm a very slim person,!! Dining room was more like a canteen.. Overall average for the cost..

Plussat: Location was great

Miinukset: Thought paid up front, only deposit. Staff rude on arrival. Right above entertainment lounge. Room ok but beds hard and shower was usable. No hot water, toilet leaking, rusty ceilings.. Will not be back..

Plussat: Great location, big quieter one of the 3 hotels that are linked together.

Plussat: The location was excellent

Miinukset: Meals where at The Pionero across the road which we didn't mind but choice not good and food cold we where only there for 4 nights gave it 2 nights and went out to eat the other 2 managed with toast for breakfast

Plussat: The location close to the beach and shops was great.

Miinukset: The beds and rooms were awful. We paid to upgrade to the hotel pionero opposite as it was awful. The hotel is that bad they advertise the upgrade to he better hotel at reception and no one was shocked we didn’t want to stay there! It’s such a shame because the hotel has good facilities it just needs some love!

Plussat: Food was very good. In otheral i would come back only because of food varriety.

Miinukset: Shower cabin very small. Noisy mornings on the street side rooms.

Plussat: The hotel was part of 3 other hotels all close by, the staff were friendly and rooms were clean. entertainment was a little drab. the food was good with a rare kids section.

Miinukset: entertainment could of been more than just bingo however the artist wa very good on one of the nights. the pool closed at 6pm a little bit too early i think

Plussat: The hotel is close to the beach. That is about it.

Miinukset: Checkin was a nightmare. Reception was not staffed. Reservation was not in the system even though I had email confirmation. Tried to double charge me. Bath is moldy (shower and ceiling). Wifi is weak and limited to 30min.