Regency Inn & Suites

The location for our stay & business

Our stay was awful. Our experience was nothing like the reviews & "old" was the operative word, not "old FL". The rm was old, outdated, needed repair & DIRTY, the bed linen/pillows had stains(blood?), the sink did not drain, toilet seat was dirty(yuck), the tub spout was off the wall & the toilet area looked like if you jumped hard it would all collapse. The rm was like an oven when we got there & turning on the AC was like having a truck driving thru the rm!! The clerk seemed to not care & when we TOOK the dirty linen to him, begrudgingly offered "another rm". Sadly, we had an appt & no time to change rms & agreed to stay there till we got back. We were late getting back & the office was closed by then. Forget the NON-Smoking. We had people sitting just outside our door smoking @ midnight with the smoke being sucked into the horribly noisy AC until we finally asked them to move. When we left(& it was ASAP in the AM) we brought that up to the clerk & were told people can smoke "outside" their rms, just not inside. Expressing our EXTREME disappointment & displeasure in the hotel, reviews, & booking, we asked for a rate adjustment, & the morning clerk(who was more pleasant) did agree to not charge us for the time we were there. We did appreciate that but would never stay there again.