Serrekunda hotellia

Plussat: The location was great and easy !

Miinukset: In the restaurant the kitchen utensils are not clean. And when we enter first in our suit the Bed sheets weren't very clean, they re coming after us to change that! It's better.

Plussat: The location and facilities is good. They offer private beach

Miinukset: The reception people has no training and no responsibility. They never reply email. I send several email regarding change my invoice. They make mistake with my company name. I left at 3am , I leave my email address and business card. they said they will asked manager to change company name on my invoice and sent back to me. Until now , it pass almost 2 weeks, no one reply.

Plussat: Everything - a beautiful place, Moroccan Gambian beautiful design in a lovely part of the world on the beach - staff were perfect! I was there for work however had some time off also to enjoy. I highly recommend.

Plussat: The spa was AMAZING. Had several treatments and I was very pleased with the service.

Miinukset: Wifi in the room was horrible. It barely worked unless I was standing close to the window. In other locations it seemed to work just ok, tripping off intermittently but manageable. I was charged a fee for a local call I never made. It was eventually taken off my bill when I argued with them. Breakfast was ok, nothing too fantastic I had an issue of money being stolen from my room. I was told I left my safe open even though I was sure I didn't. Anyway the security manager kept on trying to convince me I left my safe open but didn't have any information on who stole the money. I asked to speak with the people who found my safe open and took account of all that was in my safe but i didn't get to meet them. For 2 days after the open safe incident, my room wasn't cleaned, towels weren't changed, trash wasn't emptied, it was a complete mess. Evidently the management Is having issues and the standard used to be a lot higher but my experience there wasn't so great.

Plussat: food and staff

Plussat: The sea, the beach and the swimming pool are wonderfull.

Miinukset: Rooms/suite in the Papaya building have to be avoid. You get the impression to sleep in a Parking place.

Plussat: The staff is AMAZING!!! From Alhasan at checkin, to Ms Fatou our villa custodian to the many security staff they made our visit extra special

Miinukset: As it was the off-season both the hotel restaurant and bar were closed BUT its located 50yards from the SeneGambia strip where there were ample dining options

Miinukset: But an obsession with selling extras.

Plussat: The hotel has a very professional staff and processes, offering all support for a very pleasant stay. The Hotel is also very well located, in front of a beautiful beach. It was very relaxing staying there. The restaurant was also very good and the swimming pool clean and well maintained.

Miinukset: The bathroom could be better - renovated - although it wasn't bad for this part of Africa. Renting fast internet and obtaining credit for air conditioning was a bit strange but understandable in a part of the world where electricity is very expensive.

Plussat: Everything about the facility is up to standard

Miinukset: Nothing

Plussat: The hotel was so beautiful and the staff was amazing. When we arrived we were led to our room. I reserved a basic room and it was quite nice. By the time we walked back from the room I asked if there might be a closer room to reception because it really was hard for me to walk that far. They found a deluxe room for us that was very close to the front and right by the pool!! AND then he told me they would not charge us any extra! The staff was so helpful and kind. Definitely would go back!

Miinukset: The grounds are so expansive i just wish I could have experienced everything there! I would have loved a/c in the reception area, but that's just my spoiled self talking!!

Plussat: Nothing

Miinukset: Everything

Plussat: bar/room staff very friendly. Gardens and beach amazing.

Miinukset: Utterly unprofessional management who refused to even discuss a dispute with the bill and called in the local police to prevent me from leaving.

Plussat: Excellent breakfast, Excellent grounds, Pleasant staff, Good location

Miinukset: Housekeeping needs to improve - Sheets not changed for days, ran out of toilet roll and took a day to get one after my request. Making a double bed out of two single beds with single bed linen unacceptable and very uncomfortable. Hotel needs a general face lift.

Plussat: Nice grounds, friendly staff

Miinukset: Being made to have euro bill changed to Gambian delasi then having to pay in US dollars plus a 3% surcharge. Put about £300 on the bill

Plussat: Kairaba is probably the best hotel in The Gambia due to location and it's beautiful arrangements of its park, pool and beach What the hotel may miss of a 5 star standard is to a big extent compensated with a very nice, service minded staff everywhere

Miinukset: The receptions work and the hotels internet is really bad

Plussat: Comfortable room. Friendly staff. Good food.

Miinukset: The beach is eroded, so you generally have to go to a neighboring hotel to experience the beach.

Plussat: The location was good and breakfast was ok .

Miinukset: This was my first stay in Kairaba and probably the last. considering I paid 100 Euro’s a night I was not impressed to have a view of a wall in front of the car park! Staff did not seem interested in trying to find a better room. I go every couple of months on business and next visit I will definitely stay elsewhere.

Plussat: Henkilökunta tutustumisen jälkeen ystävällistä, alku hieman kankeaa kun jotain pyysi.

Miinukset: Huoneessa pistävä haju, johtuen ilmeisesti sisustuksessa ja huonekaluissa käytetystä puusta.

Plussat: Raj and Mommy Raj were amazing nothing too much trouble

Miinukset: The kitchen could be better organised

Miinukset: Been coming here for 5 years, but facilities and food are getting worse it seems. I come here for the staff and great location. Breakfast was a disgrace, getting less and less each year, no variety, standing in line for 30 min for a dry pancake or eggs. Bread is old, wifi could be alot better, compared to other hotels, food in general not good, but John Raymonds beach bar next door is really nice. Driveway is really bad, trouble to get there with car. Management does not invest in hotel, maybe new paint, but roofs need to be prepared. Door to beach closes at 7, which is a shame. Many complaints on the really bad entertainment. Also really loud , no escaping the sound. Very small shop, not possible to buy softdrinks, as mgt forces u to buy the expensive drinks at the bar. Decisions like these, make me not want to come back here anymore.

Plussat: The website described the breakfast as continental, but it was not what a UK or European would describe as continental, which is usually a cold buffet breakfast with mainly fruit, a variety of breads, cheeses and cold meats. However, it was a nice surprise to see that it was a hot buffet breakfast (with a choice of eggs, beans, sausages, and some Gambian dices), I think you are under selling yourself with the description!! Also, all staff were friendly and helpful.

Miinukset: The choice of breakfast was good but they could improve the services, regarding having enough cups, plates and serviettes ready for service at all times instead of asking the staff to provide it when supply has finished. More choices of bread who have been good, etc, brown, wholemeal, etc.

Plussat: Beach house

Miinukset: No communial kitchen. Poor wi No swimming pool

Plussat: The hotel is a perfect break, has everything you need to unwind, beautoful pool and beach area all equiped with loungers and a bar in each area. Good food, great happy hour! Has live musiv in the evening which is lovely during dinner. The staff are all really friendly and made sure our stay was extra special. Always helpful anfd good fun! The room was comfortable with a rainshower. Buffet breakfast was great, we had fresh omelette made everyday, if you ask nively he'll add cheese:) Nice pancakes, fruit, cereal, toast, baked beans(that's for the brits!!) The place is really good value for money. We originally booked three nighrs and ended up staying for over a week! We had a look at a few otherplaces before extending but they didn't compare!

Plussat: Uima-allas, ranta ja sijainti ovat hyvät sekä aamiainen ok.

Miinukset: Huone haisi homeelle. Olimme varanneet ison huoneen ja maksaneet siitä, mutta se haisi niin paljon ettemme voineet siinä yöpyä. Siirryimme pienempään huoneeseen, kun muita ei ollut vapaana ja se haisi vähemmän. Mitään hyvitystä asiasta ei tarjottu. Majoitusliike vielä veloitti liikaa.

Plussat: Breakfast O.K. Always plenty of it and hot !

Miinukset: No bacon................surely every hotel in the world should have bacon ?!

Plussat: Superb location right on the beach, friendly staff, decent pool. Modu the cleaner did a great job.

Miinukset: Breakfast was tasty but no matter how many times you asked for smaller portions you still got the same huge omelette. The fittings etc in the room were a bit dated.

Miinukset: cleaning

Plussat: The gounds were well kept. The surrounds were very peaceful.

Miinukset: The rooms did not have a kettle in them. They provided a saucepan to boil the water. The plugs are 2 pins. The lady at the desk was kind enough to lend me an adaptor.

Plussat: not so I needed a double bed not two single attached

Miinukset: Not so much I enjoyed my stay!

Plussat: The location of this hotel is lovely - right on the beach and plenty of places to eat close by. Staff were, in the main, lovely - with a couple who were less so.

Miinukset: The breakfast was not good. Out of 7 days my breakfast order was only correct once - why don't the staff write down what people want. On a number of occasions some of the breakfast items were cold. Toast? hmm well slightly warm bread!! Probably the only thing that wasn't overcooked!! Eggs - I was asked whether I wanted them cooked on both sides or one side - both sides they were rock hard, one side - white not properly cooked!! Orange juice was, on most days orange squash rather than juice. On one occasion I asked for a second cup of tea and was charged for it!! I have little doubt that I will stay in this hotel again, but will go for the self catering option for breakfast. Because the breakfast was so poor I chose not to risk eating in the hotel for lunch or dinner. I was unhappy that I had to pay to use a sunbed on the beach - bars all along the beach do not charge - needless to say I used these after the first day. Also cross that the hotel charged almost double for a beer than other bars close by!! I would have expected to pay more - 'hotel prices' - but not as much as I was charged - free sunbeds and lower charges for food and drinks would encourage more people to stay local to the hotel.

Plussat: food ok, staff friendly, good massages

Miinukset: rooms dirty

Plussat: BB i s my favorite Hotel in The Gambia. It has kept its nice style and good quality with kind and professional staff during 40 years. Right on the beach and away from the worst traffic and tourist buzz around Senegambia.

Miinukset: Just the weather. It was cloudy that one day I spent at the end of my week . It does not happen very often.

Plussat: Huone oli mukava.

Miinukset: Uima-allas oli erittäin likainen

Plussat: Aamiainen oli riittävän monipuolinen. Huone oli siisti. Sijainti hyvä keskusta kävelymatkan päässä.

Miinukset: Vastaanotto virkailija erittäin ynseä. Piti olla 50 neliön sviitti ja kuvissa oli ihan hyvä.Paikan päällä huone oli alle 20 neliötä ja keittiö erittäin ränsistynyt ja sänky natisi kääntyessäkin, äänieristys huono. Uima-altaassa ei missään nimessä olisi uskaltanut uida.

Plussat: Excellent location with easy walking distance to a lovely beach as well as to Senegambia, the main tourist area. Very friendly staff that did everything to make our stay great. Cozy pool and bar area with delicious and affordable lunch/snacks. We never tried dinner but looking at the menu they seemed to have a wide variety. Clean and basic rooms but spacious and with a nice veranda when staying in the junior suite.

Miinukset: Breakfast could have had a few more choices and also it got a bit crowded during peak time in the morning. Lighting in the room could be improved and mosquito nets covering windows could have a better fit.

Plussat: The pool area was nice and the area of the hotel (the street had lots of nice bars and restaurants). It was a very short walk to the beach.

Miinukset: Overall, the people at the reception were not helpful at ALL! It is not a comfortable and well maintained place. Everything seems old and not well kept. Upon arrival we received the wrong information on the breakfast times (from 7-8 AM) and we were immediately tackled for a trip (whereas it was the middle of the night). In the pool area people kept harassing us for massages and tours. Upon seeing the room, it looked as if it was not clean and overall as a junior suite it did not match the photos as displayed on the website. Breakfast was poor, we walked in around 9 AM (whereas it is till 10 AM) and everything was already finished. Cocktails in the pool area are very expensive and not in line with the ingredients. Finally, the most important part was the payment. Via booking.com we received a confirmation that we could pay with our credit card. This was important for us since it was hard to get cash in Gambia. However, the reception people stated (different from time of check in) that the machine never works and that we should pay in cash. This meant that we had to withdraw the maximum amount, incur additional costs etc etc. They did NOT offer a solution.

Plussat: Good value, nice swimming room, good breakfast, most of the staff were nice. You have to be a bit lucky with your room, is some rooms the airco didn't work that great.

Miinukset: Breakfast room was very demotivating, too little space around swimming pool (too much people smoking around in sunbeds). One girl at the reception was terribly rude, cause I tried to pay with credit card (and it AGAIN did not work). The other girl was very nice and gave me flowers.

Plussat: Nukuin paremmin kuin aikoihin.

Plussat: Very quiet and relaxing. Great views. Friendly staff

Miinukset: Nothing to complain about

Plussat: Bamboo is big hotel with good location near beach and Senegambia strip.room was bit old with good shower and bed.tv channels was lost.buffet breakfast.very nice smiling staff and lovely reception girls

Miinukset: wi-fi was available ONLY pool area and reception,sometimes out of service and very slow

Plussat: Great location being central but away from sebegambia. Hotel clean and adequate. Staff friendly Rooms cleaned daily

Miinukset: Wifi was very intermittent even by the pool and reception which at times was very frustrating

Plussat: Staff were very caring and attentive. Great customer service.

Miinukset: All great. Would be unfair to say otherwise

Plussat: Fantastic staff and great location!

Miinukset: Haphazard check in and poor quality local spirits

Plussat: I liked the sun, the experience, people were friendly and I felt safe when I traveled across Gambia and Senegal.

Miinukset: I didn't like the beach, as it was dirty, nor the fact that I had to pay an extra fee of 3% for using the credit card, nor the fact that at the ATM had to pay a fix fee of 150 GMD for each transaction and was allowed to withdraw no more than 2000 GMD, but the ATM had only 1000 left. I had a constant fear of malaria, which could have been solved if there were insect nets at the doors and windows and around beds. The hotel, the flights and taxi were more expensive in Gambia than in other vacation destination preferred my masses, such as Thailand, or Egypt, while Gambia is far more poorer than the other two mentioned destinations.

Plussat: The staff were amazing! So friendly and made us feel welcome and at home! The bar supervisor Backary was the life and soul of the pool bar and kept us very entertained. Reception staff were great and returned my lost property to me within hours. Our sea view room was the best! Many varieties of food available all day! Onsite hotel driver Ibrahim picked us up from and was our driver all of the holiday at reasonable cost. Fantastic entertainment from drummers and dancers all week. Can’t wait to go back in 2019

Plussat: Just the view of the ocean and cleanliness of bathroom.

Miinukset: The customer service is ridiculously slow, in regards to guest services and house keeping were no where to be found. Took a number of occasions to chase up house keeping to clean room. Hotel ran out of essential necessities. The maintenance of the rooms and balcony were horrible and infestation.

Plussat: See below

Miinukset: Very beautiful hotel/location. Clean and modern. Lovely staff. Food very nice and all inclusive very good - super cocktails alcohol and non-alcohol. The spa also is lovely. The only room for improvement -: We stayed for 4 days and could not get a sunbed any day - it asks you not to reserve the beds however the other tourists appear to reserve their beds from around 6am. Very disappointed not be able to relax by the pool or beach and instead had to sit at a table by the bar! No tan here then! 2 out of 4 days they had run out of beach towels. The tourist season has not even started yet so I dread to think what the sunbed and towel situ would be like when the hotel is fuller! The kids pool was not clean or cleaned it would seem and was quite disgusting. The hotel is all inclusive. In Gambia wages are very low and staff need to make up their money with tips. The staff do not get paid more than other non- inclusive hotels and so are working on a very low wage. There is no tip box or means of rewarding staff in the hotel. There should at least be a box in reception where tourists can put their remaining dalasi before they leave the country which could then be shared once a year with all staff.

Plussat: Near the beach , swimming pool

Plussat: Always willing to help with anything nothing is to much trouble always smiling made us feel very welcome and was very clean loved it will deffo return thank you

Plussat: Staff is very helpful and friendly. The food is very good.

Miinukset: I stayed in the same room in March. The same maintenance issues. Bathroom door not possible to close, toilet flush not working properly and what annoyed me the most-cold water.

Plussat: Breakfast was a buffet style with adequate choice of meals & repreented good value for money

Miinukset: Nothing . Met my expectations as I have been here before

Plussat: Good location near shops and beach.

Plussat: Söögi ei ollut juures ja en sööny Restaurant... voodi oli normaali

Miinukset: Dussista ei tullut vettä kun ihan natuge ja dushin kannatin oli katki.. vain kädessä sitä voi pitää.WC pönttö vuoti lattialle vettä ja Rödy uks ei voinud pitää lahti ollenkaa kun oli kohe sääsket kimpussa.Netti ei pelittänyt juuri ollenkaan.

Plussat: Bed was Nice compared to many other hotels we have stayed in. Love the staff especially the pool guys and guards in and outside the hotel.

Miinukset: Pool was a bit too cold. Would like to see more toys for the kids to play with in and outside water.

Plussat: Near the beach Central location Friendly staff Lovely Breakfast (excellent) Swimming pool Bungalow nice spacious room Had a complaint regarding not having a fan in the room and this was addressed quickly they provided a stand up Fan Quiet The grounds Clean room generally

Miinukset: The rooms need up grading and fans need to be put on the ceiling Up grade towels The bathrooms need to be cleaned better for example the sinks The bathroom needs up grading a little

Plussat: Nothing too mych trouble

Miinukset: Nothing

Plussat: Breakfast was generous and well served, I also ordered lunch from the restaurant, steak with mushroom sauce, tasty and fast orders. Staff were friendly, welcoming and fun. The room was clean.

Plussat: The location

Miinukset: Rooms could do with a washing line outside maybe to dry clothes

Plussat: location

Miinukset: breakfast is minimum and always waiting the restaurant is only microwave food some people don't like to work and are unfriendly

Plussat: The staff is really nice. The facilities are pretty good, big pool and games area.

Miinukset: The taxi manager outside was really rude to us and since we did not take their services cause their are overpriced compared to others he was mad.

Plussat: The pool was brilliant and table games

Miinukset: A fridge included in the bungalow would be great

Plussat: Hotelli oli viihtyisä, alue siisti ja huone siisti.

Miinukset: Huoneemme sijaitsi viimeisessä nurkassa ja näkymä oli autotien ja hotellin välinen seinä sen sijaan, että varauksessa luki puutarha näkymä. Ensimmäisenä iltana sulake paloi ja saimme sähköä vasta seuraavana päivänä. Varauksessa luki myös, että hotelli sijaitsee rannalla. Rantaan oli kuitenkin n. 10min kävelymatka.

Plussat: Good customer

Miinukset: Everything

Plussat: The location is very close to Senegambia where there are lots of restaurants.

Miinukset: The bed isnt very comfortable and some days there are insects inside the bedroom. It is abit noisy around the hotel compound.

Plussat: Breakfast was adequate but the juice selection was poor. The layout could be much better. Only beef salami and sometimes hotdog sausages were on offer as meats. The cleaner was very pleasant and thorough

Miinukset: Raw sewage was coming up through the bath for 2 days before the staff gave us alternative accommodation. Unable to shower for 2 days. Footage recorded on phone.

Plussat: Staffs and the manager was so nice and helpful.

Plussat: Employees are friendly

Miinukset: Don’t have hot shower

Plussat: No TV neither Telephone set in the room