Shima hotellia

Plussat: Large, comfortable rooms; beautiful setting; wonderful staff who could not be more helpful with a superb understanding of English.

Miinukset: Remote setting with limited options for things to do; ridiculously expensive onsite restaurants for breakfast and dinner (very high cost for very small portions).

Plussat: The lounge with open bar (including alcoholic drinks), library, music room and terrace with amazing view, especially at sunset. Our comfort twin room was very large with a beautiful view, plenty of room amenities and very comfortable beds.

Miinukset: They advertise breakfast until 10am and last entry at 9:30am, but in reality they start cleaning up everything at 9:30, so be early! We were very disappointed by this. Arrived at 9:15 and only a few minutes after we sat down and had taken our first plate we were told buffet was gonna close. We were not told in advance and were charged the full price. Went to breakfast at 8am the next morning and that was a completely different (positive) experience, much better service as well.

Plussat: Very close to the train station and the hotel provides free shuttle bus to and from. The lounge provides refreshments and light snacks throughout the day.

Miinukset: Wished the restaurants had more variety.

Plussat: A great hotel in a beautiful location, 5-star facility and level-of-service. I've never seen anything like the view from the roof. I can understand why it would host Emperor Hirohito. The lounge was well-stocked, and everything was free. I wish the price weren't so high, we would have stayed longer and go back often.

Miinukset: The restaurant looked wonderful, but the prices were just too high, so we went out and found a nice izakaya in town for a great meal, and the owner was very friendly and informative about the town and its attractions.

Plussat: Very comfortable guest room and very generous supply of all day drinks and snacks for free.

Miinukset: No onsen. Dinner is very expensive.

Plussat: The area is so big, many places to explore just staying at the resort itself. All areas / facilities well maintained and signposted. Hotel is so warm to provide torches and down jackets to go out at night, insect repellent for summer. What a nice touch! The lounge provides free drinks / cookies / books / music. Very nice resort make sure you stay at least two nights to have enough time to do everything.

Miinukset: The food is not the best compare with other hotel / resort of similar style, but there is nothing wrong.

Plussat: The hotel is in a quiet area

Miinukset: Staff was incredibly rude especially in Japan, the hotel is far from everything. The hot spring / onsen area is very small. There is suppose to be a pool which we never find. Very poor stay. I would definitely not recommand

Plussat: Rooms were very spacious and beautifully presented. Great tip to opt for a deluxe room on the fourth floor. The panoramic views are wonderful. Fabulous Onsen and spa. Meals in the restaurant were also delicious.

Miinukset: The only small down side was that the quality of the lounge wear was very poor. I would have preferred a nice yukata to the dull pajamas that were provided. This was surprising as everything else in the hotel was of very high quality.

Plussat: Super Futon. Klasse Essen. Huge room. No noisy Chinese guests.

Miinukset: Onsen, outside cold. 1x Onsen inside also not warm enough Unfortunately we had to take smoking room. Not terrible smelling, but still smoke smell is there.

Plussat: The natural park is amazing! The swimming pool is also wonderful. The resort is really beautiful.

Miinukset: Nobody speaks english, that is quiet inconvenient. You have to pay extra for all the activities (ex: even ping pong) and they are pretty expensive. The view from the room was on the parking, which was not shown on the website.

Plussat: Arrangements by booking.com and hotel are accurate.

Plussat: Unlike any other hotels or ryokans we’ve stayed before—right by the ocean, the almost enclosed and calm water makes the place so memerable. The staffs were nice and the host speaks good English. The big bath is also located right by the sea and so you can enjoy an intact ocean view in a hot tub! The food was great, lots of seafood included in the menu. And our boy loved their pingpong table where he could play with his dad!

Miinukset: Don’t recall anything to complain. Oh, the small group of college students staying in the hotel were quite chatty (they were fishing) but thanks to them we could wake up as early as 5:30am and see the sunrise.

Plussat: The location, the building, the staff, the food, the bath. Nearly all.

Miinukset: None.

Plussat: Beautiful hotel completely constructed entirely out of cedar wood, sitting on Ago Bay. Our roomed had a gorgeous wrap around porch overlooking the water. Beautiful tranquil views to wake up too. There was a separate sitting area, bedroom, and a loft, which we didn't need to use. Our room was above the onsen, which made it very convenient to use. Onsen facilities were very clean, and spacious. Food was delicious- we had a multi course dinner with local catches beautifully presented and prepared. Breakfast was equally elaborate and yummy. We loved playing ping pong in the outdoor den. Staff were beyond friendly and courteous. They made sure all our needs were met, and went above and beyond to make our stay comfortable and fun. The owner and his wife are lovely- we went out on a boat ride one morning, and he was very engaging and informative about the local area. We totally relaxed and unwinded here. Also combined this with a visit to Hachiman Kamado Ama hut in Toba.

Miinukset: Nothing

Plussat: Taka and his wife were wonderful hosts going out of their way to make our stay memorable. Taka took us out on his boat around the bay and to visit his pearl fisherman friend at work. Quite amazing watching the process being done on a non commercial basis. The food was exceptional with nightly 8-9 course banquets. All represented fantastic value for money.

Plussat: owner, staff..

Plussat: Our family had a great weekend stay at Hiogiso. We were provided with pick up and drop off at the nearby station. Meals were exceptional and highlighted fresh local ingredients. The cypress bathes were refreshing and relaxing, also there was a massage chair to further unwind. The staff went above and beyond to ensure we had a comfortable stay! We bought some of the prepared seaweed to take home, which we have been enjoying since and each bite reminds us of our amazing time at Hiogiso.

Plussat: Wonderful place, wonderful moment. Thank you to the staff for this two quiet days.

Plussat: Really scenic onsen - the property was large and had all kinds of facilities including an arcade! Rooms were large and clean and bed was comfy. They responded promptly to queries and even made note of the package we arranged to be delivered to the hotel so we didn't have to ask for it when we arrived.

Miinukset: Location-wise, the property was easy to find if you're driving or if you have opted to take their shuttle bus. However, do note that the nearest convenience store is at least 3km away so stock up if you have the habit of snacking at night. Although the hotel itself has a minimart of sorts, there is limited variety.

Plussat: Great view

Miinukset: Too old, dirt on the furniture, stained sofas. Impossible to eat at the restaurant without a prepaid dinner !

Plussat: Room is good food are delicious

Miinukset: Breakfast so so

Plussat: Beautiful property. We stayed in the cottage. It’s nice and quiet. Beautiful walk to the beach. Very nice swimming pull ,sauna. If you need massage, ask for Hiruko , ( facial , and body massage are amazing) Highly recommend this hotel!

Plussat: stunning sea and island view

Miinukset: rather remote, far from town

Plussat: Lovely big room with a great view across the bay and islands.

Miinukset: The hotel is definitely not close to the busy part of town.

Plussat: The astronaut telescope really cool !

Plussat: The landscape around the hotel is beautiful.

Miinukset: Staff unable to communication in simple English. Buffer dinner at hotel restaurant was bad and relatively expensive.

Plussat: The location was beautiful , the rental of the bicycles was easy, and the staff were very helpful.

Miinukset: Regarding the pools, nothing was very deep or cold . All of the pools were as warm as a bath.

Plussat: Telescope, scenic location

Miinukset: Loooooong walk to pool and onsen check-in, and looooooong cold walk from there to the pool.

Plussat: Lots of things to do, lots of places to visit around. Room was great. Delicious beef and sashimi at the dinner.

Miinukset: Disappointed with the breakfast; few choices, lots of egg varieties, lots of pork varieties, no cheese&bread option, veeery few cakes.

Plussat: The view from the room is amazing.

Miinukset: Facility is kind of old, no view from the little outdoor bath, food from the half board could be better.

Plussat: The staff are very friendly. The food is great. You can see the star at night, see the sunrise in early morning. The scenery is beautiful.

Plussat: facilities

Miinukset: breakfast and dinner are somewhat below expectation

Plussat: Friendly and helpful staff. Excellent view from the room. Dinner for the second day of our stay was very delicious. There was guitar and singing performance on Sunday night.

Miinukset: Some areas of the hotel look a bit out dated. There are playing facilities for family and children. It was a little noisy around those areas when they were occupied.

Plussat: everything was perfect

Plussat: Excellent dinner, cook and decorate food with heart. Arrange car pickup via booking.com (dont try to walk from station and be reminded to buy some snack from station before the pickup). Hot spring is good. Robot is funny.

Miinukset: I was told not to smoke but I can feel smoke odor inside. Better If there is choice with breakfast. Better if more child facility.

Plussat: Nice hot springs, cozy room with comfortable beds, centrally located. Ideal for a city trip!

Miinukset: Japanese-style breakfast, no real western options. Also, the staff doesn't speak english at all.

Plussat: Hotel is nice, Looks modern but they ruined it with smoking allowance- even thought I have booked non smoking room you could smell from long above this stinky old smoky smell ( I am a smoker but don’t like it). They have a laundry service - machine with 100yen coins, it is working just dryer needs 3 time more money to make your clothes dry.

Miinukset: staff is very nice and breakfast ist huuuuge - first time I got mussli and fruits and yoghurt :)

Plussat: The bed size. Bath is also available at level 2 for house guest and laundry facilities available.

Miinukset: The pillow is so hard and the bed is super low.

Plussat: public bath

Miinukset: cleaning。Room floor not proper cleaning

Plussat: The Staff and facilities were wonderful! Beautiful place.

Plussat: Food is OK

Miinukset: GPS can't access. Services is very bad. Canteen very crowded and dirty.