Hotel Sitges 1883

Location was fine and the room my mother in law should of had was not available on arrival so had to spend a night in a different room.

On arrival my mother in law was told the room they should be in was having a new sink and would not be ready till the next day. She was placed in a different room with no balcony and a lot smaller. They were told they would be getting a discount because of the disruption. The next day they were ready to move to the room and they were told that some one was staying in the room and were not due to vacate till 12. They were really upset about this. They should of been the ones in that room and not having to change rooms after the first night. They could not use the bath in the room that they spent their first night in, so they were hanging around for their room to become available in most uncomfortable position. Again they could not find anyone to speak to about this numbers given just ring out. On checking out they questioned the discount and the person on the desk could not do anything. My mother in law was very upset about this and it really has upset their stay.