DoubleTree by Hilton Somerset Hotel and Conference Center

It was close to the dance competition

It was okay

wi-fi & channel selection was terrible

I loved the cookies and the employees were nice.

When we first got there it was ok not busy but steady. Walked in and got help immediately. Advised the front desk that we will be leaving a day early and needed to deduct it from our rate. It took them about 5 to 8 minutes to update the room rate. We received our cookies and was on our way. We get to our room, room number 634 there was no refrigerator and it was hot so we turned on the A/C and it kicked on but then switched over to heat. Tried to cut it off an back on again and there still was heat coming out. Called the front desk and they stated they would send a maintenance man up. It took him about 10 to 15 minutes to come up and look at it. He tried to fix it but it would not work. He went back down stairs to update the front desk of what was going on. It took him another 5 to 8 minutes to come back upstairs with the new room keys. We get to our new room which was right next door room number 633. The A/C was working great there was a refrigerator. We left to enjoy our activities for the day and come back to the room and turned on the TV and it wouldn't come on. Turns out it wasnt plugged in. We had to move the furniture out to end up plugging it into the desk lamp. Also the entire weekend there was an elevator that would stop on every floor going up. This didn't get fixed until Monday our check out date.

I did not like anything about this hotel. I felt blown off by the staff when I had a valid complaint.

The room smelled dirty from the beginning and the bed appeared to be wrinkled. The next morning the cleaning lady unlocked the door and walked into my room at 8:30 am. As a result I immediately called the front desk and they replied that they were sorry.