Somerset hotellia

Plussat: I like that the room was clean and neat.

Miinukset: I don’t like that breakfast is never provided at Marriotts. I stayed at another Marriott location before and forgot about your breakfast policy. Also the indoor pool was freezing, so my kids and I did not enjoy ourselves. The pool was the main reason we went, so we could be cool in the heatwave.

Plussat: My room was so clean and the beds were very comfortable. The staff at the desk were helpful. I only spent one night while traveling but I chose the hotel over others because I thought it would be clean and meet my expectations.

Miinukset: The tissues are scratchy on the nose. Minor inconvenience but I had a cold and wanted a little softness on the nose.

Plussat: Staff was friendly fast check In

Miinukset: The hotel was Beautiful

Plussat: I was particularly impressed with the staff. They were courteous and helpful. I liked the fact that the restaurant was so close as Sunday night it rained heavily. I will stay again.

Miinukset: I was not impressed with the bathroom. I felt it could be more updated and the shower went from hot to cold very quickly.

Plussat: The staff was amazing especially front desk. Ms.Braxton is amazing!!

Miinukset: Everything was perfect

Miinukset: Slow check in No one at check out I’ve machine was not working

Plussat: Great place stayed there last year l love the people

Miinukset: Starbucks hotel staff and ruby Tuesday great location

Plussat: Convenient to where I needed to be

Miinukset: Walls were paper thin, I could hear the entire conversation of the people next to me, and no they were not being too loud.

Plussat: Only the the king size Bed!!!

Miinukset: No microwave no hbo no real cable tv. Had to pay for breakfast.

Plussat: Very comfortable stay!!

Miinukset: Very clean n neat

Plussat: The nearness to highway and local businesses

Miinukset: N/A

Plussat: Ambiance

Miinukset: Restaurant close too early

Plussat: The bed was very comfy and having a microwave ans frid was a great add to my stay. I wouuld definelty stay here again!

Miinukset: Not a thng everything was perfect with my stay!

Plussat: Staff was incredible!!! Always there to help you!

Miinukset: I liked everything!

Plussat: The staff was very friendly.

Plussat: Good breakfast, room was nice and clean, friendly staff members.

Miinukset: To bad the pool wasn't heated.

Plussat: During this stay I experienced 4 things that I haven't at any other stay. A bar, the gas fire pit, the sliding bathroom door, and the awesome sofa bed couch.

Miinukset: The beds were ok.

Plussat: The cleaniness and quietness

Plussat: I enjoyed my staff. My daughter and I really enjoyed the bed. It is soooo comfortable!

Miinukset: There was nothing I did not like.

Plussat: The room was extremely comfortable. The beds were AWESOME! Loved the breakfast! That bathroom was fantastic! I want one just like it. Thank you for a wonderful experience! You didn't give me another choice about who I travelled with. I traveled with family, but WITHOUT children under 18. Maybe you should add that to your questions.

Miinukset: Loved everything! We have family in the area and when we come to visit, we will DEFINITELY stay at SpringHill Suites!

Plussat: New and updated - staff is great - very hood value

Plussat: THE BEST MARRIOTT I HAVE EVER BEEN TO. FROM THE STAFF TO THE BREAKFAST TO THE AMENITIES ... EVERYTHING WAS ABSOLUTELY PERFECT. THEY WERE VERY ACCOMMODATING WITH EARLY CHECK IN AND LATE CHECK OUT. COULDNT ASK FOR A BETTER EXPERIENCE

Plussat: Breakfast was great, it was clean, modern... staff was excellent

Plussat: It’s a decent quality hotel. The small suite we had was nice. The breakfast area is very nice and the swimming pool and gym are good too. The breakfast was buffet style and was decent. Quite a good choice. The staff were super nice!!

Miinukset: The rooms have individual heating /ac units which are in the bedroom! Mega noisy!! Also why do the smoke/carbon monoxide detectors have to have Christmas illuminations inside them??!! So bright!!! The sofa bed was quite uncomfortable to sit on.

Plussat: The room was very clean, the kitchen staff

Miinukset: At check in I was provided my room key to room. 119 but there was a guest Already in that room. Myself and my 16 year old daughter walk in on the guest. So it's a good thing we had the sex talk prior. Also the poll was out of service .

Plussat: I liked easy parking, free drink at Stage House Tavern (with room key), convenient location to my client meeting, clean and spacious room, friendly staff, and very comfortable bed.

Miinukset: There was some noise of person above me. I could here them every time they walked. I thought maybe it was just my room or that person. But then heard same feedback from a colleage that was starying with me on floor above. Hot water took a long time to get going from the bathroom sink. When it finally came was just slightly warm. Ended up shaving with cold/room temp water. Also, the iron had the tempurature setting worn off so I had to guess the setting and hopefully not burn my pants. They fitness center is tiny, just a few machines and some barbells, but was adequate for me.

Miinukset: False advertising rude breakfast staff. Very dissatisfied with how everything was

Plussat: Nothing

Miinukset: The listing shows a full kitchen . When you get there it’s only the rooms with 2 bedrooms that should have been stated on the website . I had to be move to 3 different rooms . The first one the stovetop wasn’t working.The second room they offered was handicapped Really. The next room I went into the tv was so damn small . Then finally they offered us another room that had a small tv in the bedroom and bigger size in the living room. At this point I wish I can cancel and get my money back ....Breakfast was all pork no beef or Turkey products. Bad stay never again...

Miinukset: The rooms were nothing like the pics..I was not happy at all..the internet wasn't working properly.

Plussat: Friendly staff

Plussat: Space was plentiful, staff went out of their way to help and we're friendly and courteous even at 6AM

Plussat: Courteous and accommodating staff

Plussat: Everything

Miinukset: Nothing

Plussat: staff helpful, room excellent, best breakfast of any hotel, very clean in all areas

Plussat: Staff very accommodating

Miinukset: Everything

Plussat: The room was clean and the beds were very comfortable.

Miinukset: The air conditioning system could not keep up. I reported this to the staff and was told that it was because it was a hot day. The truth is, they just didn't want to move us to a different room. In addition, the breakfast wasn't good and there was not enough food put out to feed everyone on line.

Plussat: It was centrally located and the room was clean when we got there.

Miinukset: They did not clean our room on the second day. When we returned, the garbage was there and the bed was not made. The dirty towels were still in the bathroom. I was disappointed because this has never happened in any of the Marriott Hotels.

Plussat: Clean, friendly and comfortable.

Miinukset: Expensive for 1 night

Plussat: Cleanliness

Plussat: Great location

Miinukset: There could have been at least a bottle of water in the fridge and toothpaste

Plussat: Rooms were very clean and AC worked great! Staff very friendly and will definitely stay here again.

Plussat: Rooms smelled nice. Not damp or moldy

Miinukset: Kinda tacky, but I couldn’t find any vending machines. Had to go to the hotel store

Plussat: Everything was awesome! Like the sign on your walls, Mr. Marriott stated all the little things add up to the biggest thing, and they did. Ultimate Customer Satisfaction!!! Thank You!!!

Plussat: The living area

Miinukset: Cracked sink, poor quality tv. Because of location a restaurant would have been a great bonus

Plussat: Bed and suite was comfortable and spacious.

Miinukset: I wish my AC unit blew colder air. Felt like only the fan was on.

Plussat: Great Hotel staff was great all around great

Plussat: Everything was great

Plussat: We checked in very late and the front desk was extremely friendly and helpful.

Plussat: Great location, very nice room and good price- the staff we’re all very friendly.

Miinukset: N/A

Plussat: Amenities looked lovely

Miinukset: Simone who was at check in..rude and unfriendly

Plussat: Everyone was nice and helpful

Miinukset: So clean

Plussat: Comfortable rooms

Plussat: Comfy bed

Miinukset: The bathroom was not cleaned very well. There were no trash bags in the cans..Coffee only available in a.m.

Plussat: Room was clean and everyone was nice and helpful !

Miinukset: Only thing was the waste baskets didn't have a bag in them which made me a little uneasy but besides that everything was great !

Plussat: Everything

Plussat: Clean and comfortable

Miinukset: A little pricey but not to crazy

Plussat: Great rooms

Miinukset: Coffee service in room was not restocked after previous guest left. No coffee available in lobby or restaurant at 6:00 am. Made me very grumpy.

Plussat: Nice area, close to the highway and also near plenty of restaurants

Plussat: Good location, quiet room, nice gym and pool, decent rate.

Miinukset: Too many taxes charged.

Plussat: Everything was great

Miinukset: N/A

Plussat: I did not like anything about this hotel. I felt blown off by the staff when I had a valid complaint.

Miinukset: The room smelled dirty from the beginning and the bed appeared to be wrinkled. The next morning the cleaning lady unlocked the door and walked into my room at 8:30 am. As a result I immediately called the front desk and they replied that they were sorry.

Plussat: It was close to the dance competition

Miinukset: It was okay

Plussat: The buffet breakfast was perfect for my family, my kids are very picky and everyone found something they enjoyed! The staff was amazing and always had a smile on their face.

Miinukset: there was a spider or long bug in the shower but nothing that my husband couldn't get rid of.

Plussat: I loved the cookies and the employees were nice.

Miinukset: When we first got there it was ok not busy but steady. Walked in and got help immediately. Advised the front desk that we will be leaving a day early and needed to deduct it from our rate. It took them about 5 to 8 minutes to update the room rate. We received our cookies and was on our way. We get to our room, room number 634 there was no refrigerator and it was hot so we turned on the A/C and it kicked on but then switched over to heat. Tried to cut it off an back on again and there still was heat coming out. Called the front desk and they stated they would send a maintenance man up. It took him about 10 to 15 minutes to come up and look at it. He tried to fix it but it would not work. He went back down stairs to update the front desk of what was going on. It took him another 5 to 8 minutes to come back upstairs with the new room keys. We get to our new room which was right next door room number 633. The A/C was working great there was a refrigerator. We left to enjoy our activities for the day and come back to the room and turned on the TV and it wouldn't come on. Turns out it wasnt plugged in. We had to move the furniture out to end up plugging it into the desk lamp. Also the entire weekend there was an elevator that would stop on every floor going up. This didn't get fixed until Monday our check out date.

Miinukset: wi-fi & channel selection was terrible

Plussat: The bed was like a cloud.

Miinukset: Would like a mini fridge available in single rooms.

Miinukset: the door closure of the room was noisy

Plussat: Friendly and attentive staff.

Plussat: It is in a great location to getting to highway and Rutgers University events

Plussat: Room size, decor and comfort

Miinukset: There was no refrigerator

Plussat: Very big hotel rooms, very clean and very comfortable.

Miinukset: Breakfast could use some improvement.

Plussat: The room was clean and new!

Plussat: The size and coziness of the room.

Miinukset: Our bathroom was not clean. The tub had hair everywhere.

Plussat: Beds are very comfortable. Had smoking areas, thank you!

Plussat: -Very clean room overall -Friendly staff

Miinukset: -Dated elevators -bubbling wallpaper in room (signs of previous water damage) -not a smart tv, or had a service that allowed access to streaming services -would not have seen the robes in closet if we didn’t have clothes to hang up

Plussat: church service on Sunday morning

Miinukset: why am i being charged an extra $60 on my bill?

Plussat: Clean room. Bed was very comfortable.

Miinukset: Hotel decor/ ambiance was lacking. Front desk staff appeared unprofessional. Front desk girl was drinking a slurpee when checking out.

Plussat: The pancakes were awesome the room was beautiful and big

Miinukset: I payed my money to hold a surprise party for my boyfriend and they kicked us out 3 hours upon check in

Plussat: Location was very convenient. Close to restaurants and the highway.

Plussat: The bed and the pillows were just the way I like them

Plussat: Very nice hotel staffed by wonderful people who loved to be helpful!

Miinukset: There was nothing I didn't like!

Plussat: Very clean and friendly staff the room was large

Miinukset: I wish the restaurant was open at lunchtime

Plussat: Clean, bright, attractive hotel. Warm friendly staff. Has everything I needed during my stay.

Miinukset: Could hear guests in another room thru the bathroom vent! In-room coffee machine did not work.

Plussat: I loved the location right next to the Parkway and the NJTP. It was extremely quiet for its location off Woodbridge Ave. The oatmeal cookies were to die for!!!!! The restaurant food was amazing and fresh. The staff was great! Friendly and very helpful.

Miinukset: The pool area was so hot!!!! It was unbearable in there along with the chlorine smell. Need more parking.

Plussat: Rooms were very large, much more than I needed, but felt nice.

Miinukset: No complaints. I was just there to sleep and leave.

Plussat: Clean, staff was really great.

Miinukset: AC was limited so that you could not go below 75 degrees.

Plussat: Clean and good restaurant

Miinukset: I needed firmer pillows would have been better for me but besides that everything was good!!

Miinukset: I reserved TWO rooms yet the supposedly had a reservation for only one room. So I said cancel the one room and the manager refused. Made us wait for 4+ hours for the second room. Very unprofessional

Plussat: Cleanliness and staff

Miinukset: Nothing. There should be safe locker in room

Plussat: The staff was very nice. The pool and workout area was great. Very quiet and clean for the most part.

Miinukset: There were ants.

Plussat: Comfortable beds. Heated indoor pool and hot tub

Miinukset: Hard to find the entrance

Plussat: The bed was very comfortable. It wasn't too firm. The staff was very friendly. Breakfast was good. My husband said the sausage was okay but a little bland but he loved the potatoes. I enjoyed the grits.

Miinukset: the only negative I can say is that it took a long time for someone to come and check the pool and hot tub when the alarm went off.

Plussat: House keeping and breakfast

Miinukset: The service and the facilities

Plussat: The room was really clean and the breakfast was great! The staff member working the breakfast area brought me eggs when they were ready! Made me very happy! She should get a raise :)

Miinukset: Nothing

Plussat: location....comfortable beds

Plussat: The receptionist at Check in was extreemly courteous and helpful.

Miinukset: The room

Plussat: Excellent stay, welcoming staff

Miinukset: Regular Breakfast

Plussat: Hotel employee help to take care of heating issue.

Plussat: The staff gave me more disposable toothpaste after they saw mine was low.

Miinukset: The first room we got has ceiling leaking problem, the second one ceiling peeled off.

Plussat: This hotel has nice staff who are friendly but very poorly trained

Miinukset: Everything: the rooms are scruffy, the halls are dirty, and the breakfast food is of poor quality. It is noisy at times and people congregate in the halls to pass the time.

Miinukset: Squeaky bed, climate control blew directly on bed with no way to adjust the direction of the air flow.

Plussat: Reputation

Miinukset: None

Plussat: Nothing

Miinukset: The trash has not changed in the room Breakfast was very limited almost next to nothing front door doesn't work with the key Farb

Plussat: The bed was awesome and clean. Staff was exceptional

Miinukset: The pool was small but it did its job for me because I’m not a swimmer.

Plussat: The young lady at the front desk was very nice and polite great customer service , rooms very clean

Plussat: Everything!You have captured what a hotel should be.Your hospitality shop was wonderful,the personal were helpful.Even your choice of pictures on the wall where whimsical.By the elevator you have games and books and anything else you might need to survive away from home.Candlewood is like a home away from home.Thank you.

Miinukset: I stayed at the Candlewood Suites two weekends in a row.Maybe you can give a price break for guest like me.

Plussat: The main thing I really liked about this property was that the rooms makes you feel like you’re home away from home ! Also the option of borrowing from the cupboard which makes the stay even much more fun and convenient

Miinukset: No complaints

Plussat: Everything !!! It’s one of my favorite hotels to go to !!!!!! Everything is clean staff is great and are willing to work with you. Just great !

Plussat: Rooms had little unexpected amenities like microwave popcorn and dish detergent on hand!! Also, front desk staff very cordial and helpful!!

Miinukset: I had no issues as I had only a one night stay.

Plussat: Clean room

Miinukset: N/A

Plussat: Clean rooms, close to Rutgers, they had a lot of stuff on property

Miinukset: My only issue is that on the day of my checkout, someone from the staff came to my door at 10 AM to ask if I was leaving yet because “it was late”. If check out isn’t until noon, she shouldn’t be making rounds at 10 AM.

Plussat: Good price, friendly staff, clean room and bathroom, appliances up to date, I would stay there again.

Miinukset: everything was fine.

Plussat: The staff and the confortable room. Also the coffee and laundry service

Miinukset: Stay for only 1 night and everything was great

Plussat: I loved this hotel. The staff were very friendly and helpful. Room was very nice,clean, and well equipped. The bed was comfy.

Miinukset: N/A

Plussat: The nice large rooms, with great amenities. The easy access to free wifi is also a very good bonus. The staff are very polite as well! It’s great

Miinukset: There’s not really anything to complain about. I had issues with my room key but they were fixed instantly.

Plussat: Beds very comfortable Full kitchen minus oven Free washer & dryers Gym Easy to get to

Miinukset: Hotel is very busy with long term residents so limited parking at night Needs more & brighter Lighting especially back of building & pet walking area. I was a single women needing to walk my dog and felt anxious due to limited lighting

Plussat: It is good but old

Miinukset: Location is like little tricky. The road to property is not good

Plussat: It was decent for the nightly rate. The front desk associate was friendly.

Miinukset: The breakfast area was terrible. It was like a zoo as people were all over the place. It wasn’t structured well. You could move the bread/bagel and the toaster to the far end of the breakfast queue so the start of the breakfast queue isn’t blocked by people waiting for their break or bagel to pop up from the toaster. The eggs were burnt. There were very few tongs so we had to use the same tong for the eggs, sausage and potatoes. The coffee was bad, tasted like water.

Plussat: The front desk staff is very nice and helpful. The location is close to where I need to be at. The room was clean when I arrived.

Miinukset: This is my fourth time staying there. Here are the problems. 1) The fire alarm has gone off three different stays. This past time it went off at 7am. 2) The cleaning staff is terrible.

Miinukset: Had to wait to long to get room cleaned , Each day we told the Front desk we needed room clean and had to wait approximately four hours to get it done. I would go out at 9 AM return at 3:30 PM in room still not done

Plussat: The room was clean. Staff was friendly.

Miinukset: Rooms were old, needs updates and my door had problems opening and closing. Was not worth the price I paid to stay there.

Plussat: The staff was very friendly and engaging.

Miinukset: The room was not as clean as I would have expected. In the bathroom, I saw hair on the floor, as well as the bathtub. Also while the internet was free, it was quite slow; the reception was "medium" at best.

Plussat: Room was very clean hotel was very quiet

Miinukset: Nothing

Plussat: Due to very poor toaster equipment at kitchen, it cause smoke at the whole hotel and the Alarm was activated which bothered all of my family. That led us to be evacuated from the building .. Change the kitchen equipment to avoid disturbing and to satisfy clients

Miinukset: Bad toaster equipment. Working manually only. I wonder Why they keep it!!

Plussat: Good rooms, convenient location

Plussat: The room had a fridge and microwave

Miinukset: The breakfast was not good

Plussat: Comfortable room, a lot of parking, long breakfast hours, a couple of reastaurants and fast food a few steps away

Miinukset: We ran into trouble with our car in the parking and could not get support from anyone in the staff

Miinukset: When we arrived the power was out. We never checked in. I'm still waiting for a refund.

Plussat: Everything

Plussat: The breakfast was good. The breakfast area was clean and spacious

Miinukset: The menu should be a little more

Plussat: Front office staff outstanding. Location excellent, facilities clean.

Miinukset: The breakfast food was very disappointing. Several items weren't all that fresh, juice selection limited, breads poor (e.g., packaged rather than fresh muffins, stale bread), oatmeal like cement.

Plussat: cleanliness and staff, GREAT! Breakfast was good

Miinukset: no hot tub, out of order, changed a reservation for it pool very small. The hotel needs a maintenance crew. Tiles around toilet loose and floor felt like you could break thru. The tub spout pulls out of the wall a good 2' when you pull the diverter.

Plussat: Staff was super friendly and very accommodating! Hotel was busy but they made us feel like we were the only guests Executive king suite was exactly as pictured - nice size - super clean

Miinukset: Breakfast was decent. Eggs and sausage were only so-so but there were enough options to fill up on other items Only one waffle maker made that a long wait

Plussat: Folks were friendly.

Miinukset: The complimentary breakfast was awful. Stale breads in particular. Exhaust fan in bathroom sounded like a diesel truck.

Plussat: Excellent price

Miinukset: Breakfast was disappointing

Plussat: Everything else

Miinukset: The water in the pool wasn't inviting.

Plussat: Room was clean, comfortable!

Plussat: Very clean very quiet, good staff.

Miinukset: The breakfast, there wasn’t enough selection to choose from.

Plussat: Clean room not loud comfy bed

Miinukset: Breakfast and the smell of my floor

Plussat: it is comfortable and cleanness

Miinukset: none

Plussat: the hotel is nice and breakfast very good but the carpets were very dirty

Miinukset: the carpets were very dirty

Plussat: Size of room and number of beds offered

Miinukset: Once we got in the room we needed to remove 5 stink bugs.

Plussat: Rooms had great amenities

Miinukset: N/A

Plussat: Staff,service,amenities.

Miinukset: The had bugs. Looks like they where coming in from under the door.

Plussat: Hotel employee at the front desk was welcoming and helpful. She made our experience at the sonesta amazing!

Miinukset: No everything was perfect

Miinukset: They didn't clean the bathroom.

Miinukset: the hotel is poorly maintained (many external lamps with broken glass or even with exposed electric cables and the room had a very intense smell of paint and was dirty. the pool water was not clear and dirty . On the morning around 8 am, the garbage in the baskets was still present and in the common areas it was impossible to stay there (too much garbage and bad smelling. No care of the structure and presence of guests with obvious drug problems. unprofessional breakfast service. not recommended for families with children

Miinukset: Noise complaints when we were not loud

Plussat: The desk clerk was extremely welcoming! I did not ask her name. I loved getting a couple beers right at the mini-bar on the way in! Very convenient!

Miinukset: The pet fee on booking.com should be listed. It is $75.00 and that should be stated to avoid awkwardness. The pool is not open. I was only there 1 night so not a big deal.

Plussat: The staff was exceptionally helpful and friendly! Good breakfast and really nice grounds.

Miinukset: Would have been nice to have a shuttle to the train station.

Plussat: Nothing.

Miinukset: Rooms were extra dirty.

Plussat: Property is conveniently located, close to the I 287 exit.

Miinukset: The property common grounds is in minor disrepair and stairs and walkway areas need solid cleaning. The pool is closed.

Plussat: The room accommodates us even though that's not what I booked. Breakfast was good! Overall hotel was nice and clean. I would go there again.

Miinukset: They said they upgrade but they original suite I booked had a king bed and queen. The room they gave me was just a queen bed. Had to use sofa bed for my children. Also opened up extra sheets and a spider came out.

Plussat: The Free Breakfast and The Pool And Hot Tub Was Divine !

Plussat: Accessible location from highway

Miinukset: My room keys are not working. Made as many trips to open my room every night. Frustrating

Plussat: The room was spacious.

Miinukset: The female manager I believe her name is Katie sucks. She came off as rude and I hate to say this but racist as well.

Plussat: Eggs were watery and the bed had bed bugs I was bit all night

Miinukset: The bed had bed bugs

Plussat: Location

Miinukset: On Sunday Morning at Midnight the fire alarm went off after exiting the hotel we could not find a single employee to tell us what was going on we waited in the lobby for 15 to 20 M.until an employee finally showed up. The alarm went off again at about 11A

Plussat: The staff was nice enough and the room was spacious and well laid out.

Miinukset: Breakfast was completely gone by 9:30 - all that was left was cold cereal and green bananas. The TV picture can not be adjusted and there are no pay per view movies and you can't easily change the channel. You have to watch a scrolling guide with a one hour window and just jump on a show/movie you see. You can't even look ahead to see what's coming on a channel. A very poor design.

Plussat: I did not eat the breakfast the bed was comfortable I think the bath toiletries could have been a little more upper scale I think the bathroom tubs and tiles needs to be clean better there was mold the pool even though highly chlorinated was very cloudy so although comfortable it could have been more comfortable

Miinukset: I didn't like the bath toiletries very cheap for the amount of money that was paid to stay there it was mold around the tiling in my tub although they were not nasty or stained a steam cleaning would do good

Plussat: Staff was pleasant and very helpful

Miinukset: Dinner was great the entire time but the breakfast didn’t have many choices. First day no waffles which is offered as a basic item and the next morning there was no meat choice..no bacon nor sausage. Very disappointed

Plussat: Good sized rooms with full kitchen and two large TVs. Well stocked breakfast. Pleasant staff.

Miinukset: Pool condition not monitored by staff so unusable as it was full of safety equipment used as pool toys by previous guests.

Plussat: The customer service that hotel employee provided during the stay. You do not see anyone take the time to shake each person’s hand that walks through the door. That guy will have a successful future!

Plussat: Nice size room

Miinukset: Kitchen floor needed washing. Room and bathroom showing age.

Plussat: Loved the waffles.....the bed and pillows were excellent, and we special needs with sleeping arrangements, so things worked out great.

Miinukset: The fact that there were no towel hooks by the sink, which made it awkward if someone was using the toilet.

Plussat: The customer service and cleanliness

Miinukset: Nothing

Plussat: Clean. Location

Miinukset: Noise.

Plussat: Everything was good except the room needed more towels, face cloth and toilet paper.

Plussat: The bed and shower was clean

Miinukset: Room was size of closet. Blood stains on comforter

Plussat: Best location

Miinukset: Smells bad. The first floor was too noisy

Plussat: Staff seemed nice.

Miinukset: It was OK

Plussat: Nice staff!

Plussat: Location

Miinukset: The staff seemed like they were in bad moods, the room had dust everywhere, the sheets made us itch, and there was a foul smell coming from the bathroom, it smelled like sewage. Thank goodness it was only for 1 night.

Plussat: My room was clean and a welcome sight after a long, full day. The bed was extremely comfortable. I generally suffer from insomnia and was pleasantly surprised that was NOT the case in your hotel.

Miinukset: The men hanging around outside and in the dining area the night we arrived, Friday, July 26.

Plussat: Convenient and clean

Plussat: The hotel staff were friendly and the room was clean and quiet.

Miinukset: Much of the hotel had a cheap feel, but the this didn’t detract from it as a place to stay. It’s a great utilitarian hotel with nice staff

Plussat: This hotel was very dirty, the staff was terrible and the hotel was in disrepair

Miinukset: See above.

Plussat: The staff at the front desk was very pleasant and helpful.

Miinukset: Terrible mold smell in our room and Several public spaces. The breakfast served was not $7 worth.

Miinukset: Prefer firm pilliws-no tissues in room

Plussat: It had an ice machine and a refrigerator... the air conditioner worked.

Miinukset: Only one elevator worked. I thought it came with a continental breakfast and it didn't. The smell in the room wasn't great.

Plussat: Price & location

Miinukset: Simply, the place is run down. Starting in the parking lot into the lobby, the place needs a major overall. The parking lot has pot holes and weeds growing in the cracks. The lobby and conference area had garbage/trash on the floor. Elevators are terribl

Plussat: Everything thanks

Miinukset: Nothing

Plussat: Absolutely nothing.

Miinukset: The customer service was horrible and they need to be trained. Hotel employee at check in, stated that I should have stayed in another hotel because I told them NOT to write down my credit card nor ID information after I showed them, for verification purp

Plussat: The price

Miinukset: Not very clean in the bathroom and carpets.

Plussat: The bed was comfortable

Miinukset: The property is in need of repairs and maintenance. We booked two double beds and got a king size bed. The air conditioner unit was barely working and half of the room was burning hot. My sister was sweating and couldn’t sleep. The elevators were hot ovens. The pool could not be used because the manager was not onsite we were told. The breakfast offered was overpriced and was lacking. We asked and got our money back. The bathroom door got stuck and the maintenance guy was rude. He put his hand in my face when I suggested a quick fix for the issue. While there was a laundry room, the one dryer didn’t work. I regret booking this place and wished I would’ve kept driving. This place was not worth the money!!! Stay away or you will regret it too!!!

Plussat: Clean

Miinukset: Crowded

Plussat: Nothing didn''t like it

Miinukset: It didnt look like the picture it looks old and unwanted the pool area needs maintenance never again.

Plussat: Nice place...clean, updated, friendly staff

Miinukset: No microwave or fridge

Plussat: Location

Miinukset: Cleanliness

Plussat: N/A

Miinukset: I have stayed at this location on various times and for long periods of time and have always had a great experience until this one. This time I was completely disappointed in the cleanliness of the room (dust on furniture, bathroom sink was dirty and the microwave was a bit dirty). Also, I was rudely approached by a male (tall, dark skinned) staff member who rudely and impatiently banged on my door multiples times (giving approx 2-3 seconds in between each bang) in the morning as I was preparing to leave the facilities. This was approximately 11:15 AM. When I answered the door, he was extremely rude and in a loud voice demanded if I was leaving the premises that day or staying another night. I was completely taken back by his unprofessional behaviour and his rudeness and it was all unacceptable. Within a minute the front desk lady called to ask if I was staying another night and I told her we were leaving in a couple of minutes. Mind you, the lady at the front desk was extremely polite and professional. In the past as I have mentioned earlier in this email, I have always had a good experience at this facility, but this time I was completely disappointed and may not stay there again due to the cleanliness and the behaviour of staff. Melissa Perry

Plussat: Price and location

Miinukset: The room didn't smell too good

Plussat: Good location. Small kitchen.

Miinukset: Mold on bathroom ceiling. Evening staff unacceptable. Asked for utensils (room has small kitchen)they had no forks. Cost way to high ($---/night) bc all you get is a bed...no room cleaning, trash removal, etc. 44 letters left to use here..can't tell all

Plussat: To be honest the location was superb.

Miinukset: First, there was no room service for 3 days. The furniture in the room covered with dust. The breakfast is a disaster. I did not expect that kind of service. It was a big disappointment.

Miinukset: It was dirty, smelly, poor service. Found old dirty soda bottles on window sill. The first hotel with no complementary coffee or even coffee pot. Tried to call front desk- phone did not work.

Miinukset: The staff that first greeted me were fine. I was given a smoking room so I had to move. Went downstairs later and the man at the desk was on the phone obviously with a guest yelling at him. Someone in the middle of the night tried to get in my room. My toilet was clogged and they told me to come get the plunger. The "breakfast " was wrapped muffins, would need 6 to get filled. Not s place I'd stay again.

Plussat: The location was great. No one bothered me.

Miinukset: Possible early check in

Plussat: Nothing

Miinukset: Everything

Miinukset: The hotel offers an in room coffee pot on request. Pot was requested but none were available.

Plussat: The price was right

Plussat: The nice ladies in the front desk.

Miinukset: My room was not cleaned and there were dirty feminine products left in the bathroom from the previous person who stayed in the room. House keeping never cleaned my room before i arrived i stayed one night and left. didn't stay the second day.

Plussat: Very convenient location with a competitive price. Also, the room seemed very clean.

Miinukset: Awkward ergonomics in the bathroom, poor television service, and overall "dated" look and feel. Also desk clerk was brusque and unwelcoming.

Plussat: Worst hotel. I have to change my room twice, blood stains at the comforter. The bathroom dirty upon me checking inn to the room

Plussat: Nothing!!! Find some place else

Miinukset: Waited 40 minutes in line to check in.There were only two people at the desk and one who I thought may have been training was not at all. The manager or assistant manager was just standing next to him without trying to assist when there where people stand in line all the way out of the front door.When I made to the desk the gentlemen were rude and not willing to any questions that I tried to present to him ie; booking reference number. If the pool was salt water or chlorine, or where a restroom close to the lobby would be located since we had travel a way to get to the hotel. Found a bathroom that was completely a mess and had no toilet paper. After check in and credit card info was give I was told room 214. Went to room 214 that was occupied by other guests only to find out he meant room 234. Got into the room and had a fridge that did not get cold a shower that did not work. I Went to inform the manager who then asked if I had pulled the knob. I informed him I had pushed it pulled it turned it to no avail. He was then frustrated and told me he would do it. He proceeded to try and rush to the room where my 14 year daughter (whose birthday it was and requested a hotel with a pool for her birthday gift!) was waiting. I am disabled and walk with a cane which frustrated him more. Once in the room he discovered that as a 55 year old I knew how to operate a shower and guess what it did not work! He then proceeded back to the desk to and returned with keys for another room took the keys for the room we were in with no apologies or offer to ever get a cart to help us move the items that we had unpacked so we would not have to repack everything to move one floor up. In the second room 2 lights did not work as well as 2 of the outlets in the room. The refrigerator door did not stay cold and the shower curtain smelled mildew. At the pool I watched 4 children of various age sleep and fall in the concrete surround because it was non textured concrete as well as smooth tile.

Plussat: We were traveling for a softball tournament and the fact that they had a coin operated washer/dryer to wash uniform each night was helpful.

Miinukset: There was no air conditioning in the common areas of the hotel which made it unpleasant to walk through.

Plussat: The quietness

Miinukset: Good place

Plussat: There is no breakfast - coffee is a vending machine and it’s average. Nothing special about this hotel and could use some tlc.

Miinukset: It’s just an average hotel - there is nothing special about it

Miinukset: No AC in first two rooms and in third it was barely cool

Plussat: Staff was incredibly friendly. Pool was clean and warm. Loved that there was a Hooter's attached to the hotel!

Plussat: No just clean i will not stat here again no complemetary breakfast . Beds to soft

Miinukset: Clean

Plussat: There were NO Food.

Plussat: We have stayed there before good location for us to visit family. Man at the desk was great. Very friendly.

Miinukset: Very hot in Halls and elevator

Plussat: Not much

Plussat: The location was near where I needed to be.

Miinukset: There was Hair on the sheets when I arrived. Not real clean. Big turn off!

Plussat: I liked that I didn't stay any longer

Miinukset: We can start by the first three rooms I entered were not ready for any guess what so ever. The sink was full of dishes, the bathtub was molding and the toilet was running. The smell of smoke were in the "no smoking" areas. It was hard to feel safe.

Plussat: The first room I was giving 311 was not prepared for anyone to sleep in. The second Room was a little OK but was dirty with With hair in the bathroom. The room look like it was clean but it wasn’t .

Miinukset: The dirtiness !

Plussat: You get what you pay for. It was ok. I have never stayed in an extended stay hotel before, being my first time, I did not know what to expect. So it was ok.

Miinukset: There were no eggs, breakfast consisted of coffee, tea, oats, granola bars and muffins. That was not breakfast, so maybe you should take that off when you are booking online. Found a bug in my room, thankfully I was switching room for when my kids came.

Plussat: Value for money.

Miinukset: Avail more cartoon channels and children channel for families with young children.

Miinukset: Poor staff, bad policy’s

Plussat: The employees were pleasant friendly, and helpful.

Miinukset: Access to TV stations left a lot to be desired.

Plussat: Frankly nothing

Miinukset: Unclean room at check in, joke of a breakfast, charging the incorrect credit card despite request otherwise, Internet not consistent, landline not functional, washroom not in order, no resolution despite repeated complaints

Plussat: The employees.

Miinukset: Can't think of any.

Plussat: The staff was exceptionally helpful. The rooms were clean and quiet and offered a full kitchen.

Miinukset: They only offered about 12 channels on TV, if that many.

Plussat: Nothing

Miinukset: No comment

Plussat: The staff and location.

Plussat: Close to where we needed to go

Miinukset: A/c did not work Dogs all over some not on leashes Double charged and I have wait 5 days to get my money back Pool filthy Kids running around all over the place no supervision Old rooms smelled

Plussat: Location. Only thing good about the place.

Miinukset: The whole experience was one of the worst I've ever had. The ice machine was broken on our floor and the room smelled of urine. Waited hours for towels and coffee that never arrived. The staff was indifferent to me and other guests as well. The shuttle driver was in a mood! And the shuttle was late (staff told us a time and >15 minutes later, he arrived to start work!)

Miinukset: My room was near the elevator. The elevator door squeaks. It woke me up.

Plussat: The front desk staff was excellent. The bed was comfortable

Miinukset: The noise from either the door that kept slamming or the ice maker all night waking me up out of my sleep. The fact that I didn't have hot water for my shower

Plussat: Location

Miinukset: There was not enough towels in the room and the housekeeper said that they do not have enough.

Plussat: Nothing at all. Horrible place

Miinukset: This hotel is a dump. The service is terrible, the rooms are disgusting and nothing seems to work. My room didn''t even had towels. It took them 3 hrs to bring towels. The ac stopped working and i ran into 3 other guests who had similar experiences.

Plussat: Stay in this hotel few times. Nothing to like about it this time.

Miinukset: For $180 I wished that my room was at least comfortable but this is what I’ve got: A bed that seems to have a broken mattress on the middle, a shower with a dripping water ( all night long) a side table without the chairs ( so no use for it at all) a drawer without knob!! Very disappointed.

Plussat: Nothing much to like other than the convenient location close to a highway

Miinukset: 1. There were two people at check in. One was busy with a large party. The second person would not look up from her screen. I waited for 5 minutes before the other clerk prodded her to check me in. They did not care to explain anything about the property or what will I find where. 2. Room itself was standard Sheraton appointed. The carpet had stain marks on it. 3. The worst bed I have ever found at a hotel. Despite my best attempts and even after being extremely tired from all day of traveling, I barely got 4 hours of sleep. As I was leaving the room, another family walked by and they shared a similar horror story. The hotel has signs that states it is undergoing renovations. Saying that it is overdue will be an understatement. My recommendation to anyone considering this hotel will be to wait for the renovations to get completed before you choose this property.

Miinukset: I rented the room specifically for a place to get dressed before a wedding. The wedding was at 4:30. Check-in was supposed to be at 3 but the room wasnt ready until 3:45. I ended up having to begin getting ready in the bathroom. So renting the room was pointless. Additionally I was charged 138 for the room when I was initially told the room was 99 (113 after taxes)

Plussat: The hotel is going through renovations which is needed. Furnature was worn and ripped and should not have been left in the room but replace. The fact that it was not reflects history of bad mgmt. Good news is that hope fully this should be resolved after the renovation.

Miinukset: Worn furnature.

Plussat: Nothing

Miinukset: Everything

Plussat: No complains about the rest of the services

Miinukset: The check-in experience. The front desk staff member who handled my check-in was rude and condescending.