Extended Stay America - Somerset

N/A

I have stayed at this location on various times and for long periods of time and have always had a great experience until this one. This time I was completely disappointed in the cleanliness of the room (dust on furniture, bathroom sink was dirty and the microwave was a bit dirty). Also, I was rudely approached by a male (tall, dark skinned) staff member who rudely and impatiently banged on my door multiples times (giving approx 2-3 seconds in between each bang) in the morning as I was preparing to leave the facilities. This was approximately 11:15 AM. When I answered the door, he was extremely rude and in a loud voice demanded if I was leaving the premises that day or staying another night. I was completely taken back by his unprofessional behaviour and his rudeness and it was all unacceptable. Within a minute the front desk lady called to ask if I was staying another night and I told her we were leaving in a couple of minutes. Mind you, the lady at the front desk was extremely polite and professional. In the past as I have mentioned earlier in this email, I have always had a good experience at this facility, but this time I was completely disappointed and may not stay there again due to the cleanliness and the behaviour of staff. Melissa Perry

Good location. Small kitchen.

Mold on bathroom ceiling. Evening staff unacceptable. Asked for utensils (room has small kitchen)they had no forks. Cost way to high ($---/night) bc all you get is a bed...no room cleaning, trash removal, etc. 44 letters left to use here..can't tell all