Novotel Bali Benoa

Only beach view and staff attitude. Staff wanted to make sure everything is to your satisfaction, including baby sitter, but the property is old and dated and not clean at all.

Not clean!!! Everything smells. We chose a family room, but after the mold smell in the room we upgraded to a family suite the next day, which was a bit better. However, the water had a foul smell every time we took a shower. The best option was to avoid the hotel during day time and come for sleep only. In my opinion, Novotel chain should visit the facility and check how to improve it. There is another Novotel just down the road in Nusa Dua complex. When you visit the other Novotel, you can see the difference. And the price is almost the same, if not cheaper. Even taxi drivers give you this weird face expression when you tell that you stay at this hotel and not the other Novotel hotel. Kind of feeling sorry for you of staying at this hotel. Since 10 years I write good reviews about hotels, where I stayed and I tried to be fair on my review but I can’t after my bad experience with this place.

It was smelly, worn out and in need of some serious maintenance