Lake Tahoe Vacation Resort by Diamond Resorts

Shower didn't work and Lost & Found never called b

-Close to lake -Clean and rooms seem renovated

-Shower didn't work in room -HVAC unit in room VERY loud and disrupts sleep. -Left watch on bed and left 2 messages with security/lost & found about it -- never heard back -Staff is annoying and tries to sell you on timeshares for your next trip -Overpriced for what it is

The room was nice - couches aren't too comfortable. Tyler at the front desk was very helpful upon check in.

The staff was extremely pushy at check in. They want you to check in with the concierge for a welcome packet and push a timeshare sale presentation on you. We tried to walk out to our car upon checking in and was followed by the concierge who had to introduce himself and check us off. When I said we weren't interested in the welcome packet as we were there for 1 night, the sales manager, Jesse, came up with another person crowding me and pushing me to get our welcome packet and followed me out the door insisting there is no sales commitment. I had stayed here before with family and liked it and was excited for my husband to stay there, but this treatment was too much and we will not be staying there again until they can learn to respect their customers privacy. The 1.5 hour wait to check in because the room was not ready was also too long.

Horrible staff but a nice room

The room was indeed deluxe; swimming pool, hot tub and the sauna were at a top level; beach was within an earshot

When we checked in, they sent us to the far corner of the hotel, only for us to find out the housekeeper was just starting to clean the room! She didn't speak any English but with my basic Spanish I understood that the room was not going to be ready soon. That was at 2 PM; then back to the reception and guess what, they had no other room available and the room they initially had us sent out to was to be ready at 5:30PM. Very inconvenient given the fact my 20 month toddler needed to have his regular nap between 2 and 4. They didn't even offer a discount or a treat of a sort. Once I got into an overbooked situation at Westin and they gave us a free dinner at their restaurant! Anyway, the next day a staff member came at the door of our room asking me if I had the room stay extended since I should have already cheched out. When I told the man I originally had the room booked for two nights he stared at me in disbelief. Poor, poor communication between housekeeping and receprion! Also, staff is not very friendly and nice! Also, check out time is 10AM, so they leave you with the feeling that they get you in late and ask you to leave early

The location, and facilities, the valet parking were very attentive.

Very late check in time, the front desk staff not very welcoming, we had to make our own beds, we were not timeshare members, we were hotel guests.

it was excellent located property...with easy access to water front and cruise..

why do they charge for parking?

The room was clean. The location was convenient for my stay.

Paying for parking whether we wanted to use it or not. I did not like that when I arrived the time share sales staff tried to put the fast talk sales speal on me. They should know when someone says no and lay off. Too many kids in the lobby area. Great for families but not for couples looking for a quiet weekend!