Holiday Inn St. John's Government Centre Hotel

East side Mario’s food was amazing and staff there knowledgeable, accommodating and most of all polite, we have a child with a food allergy and they went above and beyond!

Customer service at checkout on Sunday October 6 , we received our bill but the room rate we were charged was higher than the rate I accepted at booking time online, completely understood all the extra movie charges/ surcharges and taxes but the basic room rate was more than I was quoted at booking and I felt disappointed and worried that this would happen in the future if we came back and stated highly unlikely we would as would be fearful of what could be charged not knowingly and would leave a review regarding our situation so others would be aware this could happen. Rep became louder at this point saying I wasn’t letting he/she explain, even though they had explained stating several times nothing could do because not an hotel issue but an issue with who I booked thru so just because I was unhappy with the lack of customer servicE and effort being put in to assist me doesn’t mean I didn’t hear what he/she was saying but i am not going to be intimated into agreeing with the extra charge if I don’t think Its right. I simply felt that he/ she didn’t care that we were overcharged And was passing the blame without trying to help and instead of talking to me was yelling and making a scene as other patrons stared at us and my young child watched so clearly it was time to leave, I proceeded to pack up, told he/she to charge me what the bill said and walked away totally embarrassed while people stared at us. In all my travels near and far and we’ve traveled lots, I have never been charged more than what the reservation stated and experienced such a lack of and intimidating customer service The whole situation was embarrassing, and it’s not nice/fair to charge more than what your reservation states none the less not concerned about this happening next month when we’re back in St. John’s because we won’t be staying here ever again! Ps: you need vouchers to claim your free breakfast from the restaurant, more misinformation given us by this rep

Centrally located Has lots of great amenties Great restaurant located inside Tv remote didn’t work staff were very fast to bring new one to us. Beds and pillows comfy

Rooms are dated for pricing Bathroom area is split on both sides of the room one side has toilet, tub shower other side of room has sink, mirror, hair dryer,closet,trash can Parking lot was torn up in one spot with big hole nothing reflective on it

This was an expensive stay considering that the property is currently undergoing renovations and our rooms were not yet completed. The coffee maker did not work in our room, and despite the fact that we told them on the first day that it didn't work they did not replace it. Also they didn't come around to make the bed up until about 2:30 in the afternoon so they didn't do that either.

Location!

We travelled with kids. Hotel room stank of cigarette smoke really badly!