Stoke-on-Trent hotellia

Plussat: lovely and fresh, great service, all catered for

Miinukset: no lights in car park

Plussat: Excellent location, lovely village and local pub within a short walk. Breakfast was excellent and accommodated the children's breakfast wants without any fuss. Room was warm, clean, tidy and well kept. Lovely views from the room. Overall an excellent stay.

Plussat: Lovely breakfast. Really good quality and filled us up

Miinukset: Nothing!

Plussat: Lovely warm clean place to stay large room Excellent breakfast Close to the towers Looked after my sons dietary need who has allergies X Perfect host X

Miinukset: Lovely setting , nice large warm room

Plussat: Breakfast was amazing, room was beautiful and location out of this world.

Plussat: Beautiful location, rooms were massive an beds where comfortable. Staff were lovely an friendly. Breakfast was beautiful.

Miinukset: Nothing

Plussat: Warm room, comfy beds, good local produce used at breakfast, friendly host, accomodated child's allergy. Allowed us to check in early. Rooms clean and tidy, bathroom and bedroom spacious.

Miinukset: Towels were a bit rough

Plussat: Quiet location clean and comfortable

Miinukset: Nothing

Plussat: Brilliant location, clean and comfortable family room, friendly owners and delicious breakfast. Lovely friendly pub nearby called the Fox and Goose.

Miinukset: Nothing

Plussat: Loved the room was comfy and clean also cosy. Stay was great as was breakfast. Will be back soon.

Plussat: Everything was perfect, myself and my family can not wait to go back next year, will totally recommend, great host like home from home.

Miinukset: Nothing.

Plussat: Friendly and very accommodating staff, lovely welcome every day and a very relaxed environment. Breakfast quite simply the best we have had , cooked to perfection and lovely quality ingredients. Will make this our “go to” when visiting the park again.

Miinukset: If the local pub had served food it would have been perfect!

Plussat: Perfect location with only a 4 minute drive to Alton Towers, hosts were always so welcoming and friendly! Room was perfect for what we were after and the bed was so comfy! Breakfast in the morning was always fresh and very enjoyable, would highly recommend anyone to stay here :)

Plussat: Our stay was fabulous and our hosts were very welcoming.

Miinukset: Nothing

Plussat: Very happy with overall stay. Unfortunately we had to leave early but would most definitely stay again if visiting this area

Plussat: Helen and phil were very hospitable breakfast was lovely and very comfy surroundings

Miinukset: Nothing

Plussat: A real B&B, nice hosts, clean, decent breakfast - what more do you want... Oh yes, free WiFI

Miinukset: Nothing not to like - does exactly what it says on the tin

Plussat: Apart from the bed. This place is perfect, they owners are very friendly and welcoming and had gone to a lot of effort with Halloween decorations throughout the main areas, it was brilliant. Breakfast was delicious and would definitely go back there again.

Miinukset: The only thing I did not like was the double bed, was much too hard. I did not sleep in it at all and it triggered my sciatica and hip pain, which cut our day at Alton towers short as I was in so much pain. The second night I slept in one of the singles and slept much better.

Plussat: The location is perfect for exploring ‘The Potteries’. The food was delicious - both evening and breakfast. The staff were attentive and very friendly. The lovely gardens and walks around the hotel. I loved the modern bathroom with walk-in shower. We felt very comfortable and relaxed and really enjoyed our stay.

Miinukset: Can’t think of anything we didn’t like. The only thing was the room was a bit small and decor needed a little updating, but comfy bed and fab bathroom made up for it!

Plussat: Special breakfast served in the lounge (dogs not permitted in the restaurant but fine everywhere else). Dog even got 2 sausages! Exceptional service. Open grounds brilliant for the necessary dog trips out.

Miinukset: Dog charge acceptable but a little steep.

Plussat: Our visit was necessitated by a very ill relative who lives nearby, and also three other elderly and sick friends in the area. So the whole of our three days in Staffordshire were going to be tiring, fraught with difficulty and possibly stressful. We chose this hotel because if its location, a little out of the city but very close. We also like family-run hotels. In the event, the Upper ~House Hotel made all the difference to our journey, in particular the very friendly and helpful staff, who make this hotel and very happy and relaxing place to stay. Do hotel staff always smile naturally and laught with each other in a very genuine way? These do - and what a difference it makes to all the guests

Miinukset: At our age, we really good good lighting. This wasn't bad in the room, but it was certainly dimmer than we are really comfortable with. It was also damp and foggy weather so we couldn't really enjoy the garden - but if this is the worst you can say about a hotel - ??

Plussat: Fantastic old fashioned beautifully maintained property in lovely grounds. Staff were wonderful

Plussat: Friendly staff. Lovely bathroom and towels. Great restaurant. Super breakfast. Lovely location and views.good communal areas. Good, friendly service at reception and restaurant and breakfast. Very quiet in room. Lee who looked after us at dinner and fitted us in to a fully booked diary.

Miinukset: Executive room did not feel welcoming. The bed/mattress felt tired/old. There were only two medium pillows on double bed and one cushion! The lighting in the room was terrible. It was too bright and there were not enough mood lighting lamps. There was something sharp under the sheet which I did not feel able to uncover for fear of spoiling the whole stay. The artwork on the walls was not in keeping with the promise of staying in an historical property....very poor taste and cheap. Basically I think the hotel is perfect for events and parties but our room ambience did not match up to the rest of the hotel. I think the hotel focuses on large parties for events and dining therefore they are not concentrating on the room experience in my opinion. Would have expected Josiah Wedgwood inspired artworks, references throughout and crockery....its an important historical house which sadly indicates no reference of its heritage to its guests within its interior design, certainly nothing in our bedroom. There was a lack of sockets in the room and we had to ask for wine glasses to be brought up.....it’s always good to offer your guests an ice bucket and wine flutes when they arrive. If they haven’t brought their own champagne it’s a great way to up-sell. Just my thoughts. Thank you Lee in the restaurant for saving the day.!

Plussat: Clean and comfortable room. Nice breakfast. Comfortable communal areas.

Miinukset: On our first night there was a wedding and there was some noise late at night.

Plussat: Wonderful friendly welcome. Comfy bed. Quiet. Good Breakfast. In other words perfect!

Miinukset: Nothing

Plussat: An amazing place to stay. Loved everything about it. I would recommend it to anyone.

Miinukset: Nothing.

Plussat: Finding somewhere where we, as a large family, could all be together was a massive plus for me.

Miinukset: Not a negative, but more something which would have enhanced our stay further. Crockery and cutlery would be an advantage in the kitchen area, but I understand the reasons as to why the owners might not want to go down this route.

Plussat: Siisti, nykyaikainen paikka Stadionin lähellä. 10minuutin kävelymatka pelipaikalle. Sopii jalkapallon katsojille, muut kaupungin palvelut sen sijaan eivät ole lähellä. Hyvät sängyt, siistit huoneet, siisti wc/suihkuhuone.

Plussat: Friendly staffs

Miinukset: Limited breakfast options.

Plussat: The staff were very rude and not helpful in anyway at all. It was like they did not want you to be there. Very dissapiunted to say the least.

Miinukset: I did not like the staff and the service. It made everything else feel bad because of the way the staff were

Plussat: The little 'help yourself' area for tea tray supplies was a great addition.

Miinukset: Aamiainen on sitä perus englantilaista tavaraa, muuten ihan ok paikkana

Plussat: Breakfast buffet has improved with more hot food and the self service area has improved from our last visit. Bedroom was very clean and felt comfortable.....

Plussat: The staff were very friendly and helpful,the wet room was very roomy. The only problem l had in the wet room was that l pulled the alarm pull thinking it was the pull to turn the shower on,if there could have been a sign up, as l wasn't wearing my glasses as l was going to have a shower.

Miinukset: When going to have breakfast, l made a mug of tea and my husband did,we had the hot water out of the machine,and when we drank it tasted of cleaning liquid. We don't think the machine had been rinsed out. As we made another tea and used the hot water out of the coffee machine which tasted much better

Plussat: The staff were nice and recommended places to eat and get petrol. There was a separate garden where we could walk the dogs, they stayed on leads as the garden wasn't secure.

Miinukset: The decor needs updating, the ceiling paper was coming off. The shower needs improving as the flow was slow.

Plussat: Location close to M6. Staff pleasant and chatty.

Miinukset: It needs updating. En-suite shower was poor. Public areas very dated.

Plussat: A lovely and warm host , a very comfortable location on our way from london to lake District and there was room for our dog which was brilliant!

Plussat: Dog friendly, ideal location for us visiting family and great breakfast

Plussat: We arrived on Saturday afternoon and were greeted in a very friendly way. Nice to see free parking. Staff were great including the fact that the chef opened up early to accommodate our early leaving.

Miinukset: The house, although having "character", could do with a makeover. It is extremely old fashioned, moreso than I found to be acceptable for the price I paid. Much better places are available for a similar price. Dining times were not advertised on booking.com, which meant our departure on the Sunday morning presented a problem. Rather than getting the full English we enjoy (which we usually enjoy when we stay at a hotel) we had to make do with eggs and toast, as Breakfast didn't start till 8.30! We were due to check out at 8.15. Special mention though to the owner and chef who was contacted at home and opened up earlier than usual to give us at least something before we left. We had a glass of wine each on the Saturday afternoon and wanted some lemonade to go with it. No lemonade! A bar with no lemonade? Not good. Bar in wardrobe fell down when I was hanging my clothes up. Easily fixed, but should it be loose?

Plussat: Great breakfast

Plussat: Good breakfast; very comfortable night's sleep

Plussat: Nice big room with good size shower too .. Breakfast was great .

Miinukset: Nothing really all good.

Plussat: Breakfast as always excellent Hotel close to relatives, so perfect for us

Miinukset: There wasn't anything really we didn't like. Prefer room at back of hotel where it is quieter, but front room was ok

Plussat: Large room- comfy bed - excellent staff

Plussat: Clean and tidy, staff really friendly and helpful

Plussat: Clean and friendly staff

Miinukset: Nothing

Plussat: Cleanliness,helpful staff.

Plussat: I didn't book breakfast or use the leisure facilities, so I can't comment on those. The room was a good size for me ... and would be plenty for a couple too. It was clean and warm (the heating coming from a proper radiator not an electrical, panel heater). The bathroom was a good size, with a heated towel rail. The rooms face away from the road, so that cuts down traffic noise too, which is nice.

Miinukset: The room (201) did show several scuffs and chips in the plasterwork from people in the past. There was a strange buzzing sound too - which emanated from an electrical junction box underneath the desk. If one is a light sleeper, it might be a problem.

Plussat: Comfortable beds and clean room however dated.

Miinukset: Dirty glasses at the bar. Quite run down place.

Plussat: Loved it great place to stay Friendly staff Great food Family friendly Comfortable Cosy What more could you ask for? Absolutely nothing

Plussat: good location, nice sized room . Good food available in evening from teh bar. good breakfast. good road links, easy to find from motorway.

Miinukset: Had a good view of teh bins but someone has to. In fact, hotel is sort of in industrial estate, so no graet views. however, good grounds and could convince self are in countryside. good central location in Stoke and Staffordshire

Plussat: Breakfast good. Pleased that they were able to cook vegetarian sausages to order.

Miinukset: Evening meal disappointing with a very limited menu in a restaurant that closed at 8.30pm. Corridor outside room very noisy at 3.00am as people went to bed. Didn't help that there was a one inch gap at bottom of door! Also windows draughty and in need of maintenance. £5 to park overnight excessive.

Plussat: Good to have a gym - but didn’t have chance to see or use!

Miinukset: Additionally car parking charge!! Should be free for guests!!

Plussat: Very helpful staff

Miinukset: Nothing

Plussat: The staff were all super friendly, pool and jacuzzi etc were great.

Miinukset: Paying extra for parking, also the surrounding area is quite industrial/commercial

Plussat: Good location, clean rooms

Miinukset: The heating system did not work despite trying best the thermostat wouldn't work. Tried to call reception several times but no response

Plussat: Easy check in, dog friendly, nice staff. None

Miinukset: This was literally a late check in, overnight stay and out the next morning so really did not use many of the facilities.

Plussat: Very pleasant staff

Miinukset: Breakfast a bit pricey Cobwebs in lamps and a couple of other areas

Plussat: Spotless

Plussat: The breakfast was good. Plenty of choice. Evening meal was a bit over priced considering the other eateries in the area.

Miinukset: Only one arm chair in the bed room for two of us. No centre lighting

Plussat: Cheap accommodation. Reception staff was friendly.

Miinukset: The jacuzzi bath didn’t work. The toilet leaked on the floor, plus floor slopped . Cobwebs in the corners of the room.

Plussat: I arrived quite late in the evening and check in was quick and efficient. The room was clean and the bed was comfortable. The location of the hotel opposite the station was very convenient. Buffet breakfast was fine and the bed and breakfast package was at a reasonable price.

Miinukset: My room was right at the end of a long corridor. Quite basic bathroom with obviously old pipework. Unfortunately there was an event on at the hotel and even though it was Sunday night, the music was quite loud and went on into the small hours, well after midnight.

Plussat: The location and the pillows

Miinukset: No bedside lamp, No free WiFi, not enough wall sockets in room

Miinukset: Huone haisi tupakalle, katto vuoti käytävällä, repaleiset verhot.

Plussat: Hyvä aamiainen, nukuin hienosti.

Plussat: I liked the location & the parking.

Miinukset: The dinner sounded good value for money. It turned out to be overcooked, dryish and not very good. The coffee was appalling.

Plussat: The only positive feature of the hotel was it just in front of the station. Thats all! Only few of reception staff smiled for 6 days! Others just looked at my face when i say good morning etc.

Miinukset: It was the worst hotel that i have stayed so far. They have a paid wifi service in UK, in 2020(!) that i found it as against the international tourist rights. You cannot to anything when you want to explore what i can do in that boring city! Even worse already, the paid wifi service did never worked even in front of their lobby! I stayed there for 6 days,no room service came to my room! Really, for 6 days! The room was relatively cold with the reason of under-construction! 5 of my friend stayed in the same hotel, that couldnt have breakfast because it was terrible!

Plussat: Had a huge room with a balcony for next to nothing, a real character property

Miinukset: The carpet could do with replacing purely from regular use

Plussat: Excellent hot

Miinukset: Bothing

Plussat: Room was basic but still fantastic value for money. It was clean and tidy with everything we needed and a good en-suite bathroom with a big bath. The staff were fabulous, friendly and helpful. The old building is palatial and impressive. We were served breakfast by a lovely lady in a beautiful salon decorated with neoclassical period plasterwork reminiscent of local decorative arts genius, Josiah Wedgwood...The breakfast was world-class. Huge, well cooked and delicious. Local pubs are friendly, lively and full of charm. We loved our stay here and we'll certainly be back.

Plussat: Beds was alright. Staff were grest

Miinukset: Not enough tea and milk in room.

Plussat: I didn’t like anything about property.

Miinukset: It was stink in all hotels and stuff was proper stinky.

Miinukset: Right next to train line , lots of things broken in room

Plussat: Basic accommodation good value for money

Plussat: Very friendly staff Good off street parking

Miinukset: Considering that it states its had a refurbishment, I feel like there's a lot of room for improvement,

Plussat: Notting

Miinukset: Extremely smelly room and hotel Peoples smoking in the room V.old and dirty furniture The matteres are old ,noisey and exposed spring Broken heater /radiator Cilling is folling apart

Plussat: Baari oli ihan mukava, henkilökunta ok. Bilispöytä oli

Miinukset: Melko nuhruinen hotelli. Sänky natisi ihan helvetisti ja palvelut huoneessa olivat puutteellisia. Ei tosiaan kummoinen hotelli, ei vastannut hintaa alkuunkaan

Plussat: it was homely

Plussat: the hotel was not much, but thats what you get for such a cheap rate, but dont get me wrong, it is still alright for people who dont mind not having the usual hotel luxury

Miinukset: -not any that i can think of-

Plussat: Nothing, I would definately not reccommend this hotel to anybody!

Miinukset: Charged us twice for rooms! Didn't sort this out until we threatened legal action! Very unwelcoming, blood stained walls, horribly dirty carpet, bedding, broken bathroom doorknob, window was broken, rooms were really hot and smelt like indian takeaway? Breakfast was horrible. Told us when we arrived at the hotel that we only had 8 rooms booked, after we left they charged our card for 10 rooms, whereas we only used 8! Yes, this is budget accommodation, but I didn't expect this budget, would have been better staying at a hostel!

Plussat: The sheets were clean, and the water was hot. The staff were friendly.

Miinukset: Everything in the room looked "tired" and the room smelled of smoke. There was no plug in sink, the light over the mirror didn't work, and the toilet required 3 or 4 heavy pushes on the flush before anything happened. The windows were dripping with condensation. The bedspread looked very grubby. Our "continental" breakfast was a piece of soggy toast and a cup of tasteless coffee.

Miinukset: The hotel was dirty and in need of a serious refurbishment. In the lobby, there was a distinct smell of someone smoking drugs. There were several members of staff stood around here, but i would not like to speculate as to who was smoking. I would advise against staying here. I am a contractor, and this was the worst hotel I have ever stayed in, with over 15 years experience of hotels.

Plussat: henkilökunta oli ystävällistä.

Miinukset: lähinnä siisteys saisi olla parempi. Ikkuna roikkui toisella saranalla, lattiaa ei ollut pitkään aikaan kunnolla siivottu.

Plussat: Easy access for Trentham Gardens

Miinukset: The heat in the rooms was a little unbareable, the window was open but the noise of the traffic and trains meant the windows had to be closed during the night. The radiator was on a very hot temp in the hall outside our room. We did feel that the one part of the hotel looked a little fresher & newly decorated as it smelled very nice walking through the hall, but we were put into the older part of the building which I think until recently was the smoking rooms. This part was a little staler smelling and the doors were very old compared to the newly decorated part of the hotel. The hotel was not full at the time,so I wonder why we were not given rooms which had been decorated. On the whole it served our purpose as we were only there for a short stay to go to our daughters graduation

Plussat: staff were freindly

Miinukset: condition of room

Plussat: good clean atmosphere. hassle free.

Miinukset: very basic breakfast. no remote controls for tv.

Plussat:

Miinukset: No food available. A pity because the bar and dining are lovely and there are very few restaurants near by.

Plussat: Not noisy.

Miinukset: