Hotel Hafner

The hotel is okay, and all would have been fine if not the staff lady. We arrived late at night and after checking in, we found out that the room was suited for 5 people, though we were 7. We went to talk with a staff lady showing our booking confirmation for 7ppl. She started saying that she doesn’t know anything and if we want to sleep tonight we have to book another room for 130€. Eventually after contacting booking.com she saw that we booked for 7 people and two rooms were suited for us. Everything could have been nice and smooth, but the lady kept showing her bad attitude and character. She said that we were guilty, because we didnt say that two rooms belonged to us, though we didnt know that hitel divided rooms like that. Litterally, doesnt matter how bad the situation is (and it wasnt even a bad situation if she would have comunicated in appropriate manner) who says to a customer “you are guilty, you didnt say” with big eyes on her face?! Besides that, the room was clean, but the vibe was a little sad. In the morning the angry lady was gone and we were greeted with a smile by a nice member of staff. That made things better. And the breakfast was really nice. Thanks for making up for her mess at least a little bit.

breakfast good.

No air conditioning and it was very very hot in the room. I decided to move but no refund have been proposed. People at the reception were not very helpful and friendly. Area not safes. The worst experience in my life!

The location of the hotel is nice. Easy to get by car, easy to get by public transport. There is tram station nearby and some restaurants as well. According to my experience, the breakfast was not 3* level but you have enough to eat.

We stayed in Room number 1, Family Room. Worst bed and room comfort ever. There is no photo for the family room and you cant see where you will stay. In the family room, there is one room with a double bed and a bunk bed, that 4 people sleep together and there is a very very small second room, with one single bed. My wife saw 2 big spiders in the bathroom and couldn't enter again and couldn't sleep all night. With every single movement there were a lot of sound coming from the beds, that I woke up 10 times all night. Even for 1 night, I dont recommend to stay in the family room. I forgot my phone-charger in the room and called the reception next day. The lady told me that they will check and call me in an hour. But they didnt call.