Hotel Cheers

Great location - really close walk to Ximen nightlife. Room was quite sizeable and had a window with natural light. Toiletries all provided. Staff member was nice and helpful, spoke good English.

People smoke in the building next door and the smell wafts through the window (even with it closed). Room was hygienic but not clean - some stains on walls, and after you take a shower the floor doesn't dry for hours.

Location

Nobody to give entry to room. Waited two hours until another guest assisted. Room appeared used and lacked amenities for two

The room they gave me (Superior Double) was charming and in better condition than I was expecting for the price point I paid.

Interacting with the staff was frustrating and confusing. We had been chatting through the DM feature on the app and they were very responsive, so my initial impression was good. Even though check-in wasn’t until 5 PM ( REALLY??) they said I could stop by @ noon and store my luggage. When I got there at noon, there was no staff there, and the lobby/reception area appeared to be under major construction. There was seriously nobody working. After waiting about half an hour I messaged them on the app to find out what to do with my luggage and they responded to advise that I could just leave my luggage with the hostel next door. This really Angered me because it’s not what they had advised me of the day before, wasted my time. When I did go next-door to store my luggage, the staff at the hostel was understandably annoyed to be doing this favor for me since I was not technically a guest at their accommodations. They said this kind of thing happens all the time with Cheer’s Hotel. When I returned later that night to finally check into my room, I went back to the hostel next-door to retrieve my luggage but nobody there knew anything about it… Evidently someone had dropped it off with Cheer Hotel but the Cheers staff never told me.