Embassy Suites by Hilton Tampa Downtown Convention Center

We arrived at 5:30 PM but had no room until 10:45. When we got our room, there no towels. We stood in line for 30 minutes to check in, another 20 minutes to get our keys and another 20 to request towels since no one answered at housekeeping. The managers happy hour was pathetic. Trail mix and a small tray of veggies.

Proximity to convention center and Amalie arena

We joined a horde of dissatisfied customers waiting for hours for a room. Many, like us, had plans for the evening that has to be altered as we could not properly get ready. No explanation and barely an apology. We could see that the same problem extended to the following day as many guests were in the lobby with their luggage waiting for a room. The elevators are abysmal, small, slow and only three out of four working. The free breakfast quality is below average.

The space in the room was excellent. The location was what I wanted.

We had no maid service at all, ran out of clean towels and shampoo. The breakfast service couldn't handle the amount of guests no tables available and they ran out of a lot of food items.

Convenient location

Ice machine was broken and after calling the front desk they seemed they didnt care. Lots of construction on the bottom floor caused vibrating noises in the early morning. Didn't enjoy my finaces birthday there at all.

Once I got my three rooms they were good.

My rooms where not ready on time. I was told all three rooms would be together and they were not. All three rooms where ready at different times. 2.5 hours apart