Sheraton Tampa Riverwalk Hotel

The staff and the view are always awesome!

There was a festival the day we arrived and the toad was closed. I looked all over my reservation information and Sheraton app and emails for guidance on when it would close and where. When we arrived early and could not get to the hotel, I called and there is no option to speak to the front desk. After trying every auto option the only choice that answered was the restaurant and they had no idea if we could get to the hotel either. Finally transferred me the second time to the front desk and they informed me we would have to use a garage and walk over. They said the info was on their website. What website? We had a gorgeous room with no hot water. Lukewarm showers the first morning and nothing the next because it was cold. When I called they had turned it off to repair. They chose to repair it in the morning when everyone would be showering. The last little annoyance was the cable, which cut out and lost signal at least 4 times per show. The staff is great, but the management does not seem to be paying attention to the details.

It’s close to the river walk.

1. The room where I stayed in has a toilet that did not flush well, it was a hassle to flush 5-6 times every time you use the toilet. 2. My room faces the downtown street, it was impossible to fall into sleep at 11 pm because of the noise on the street.