Pacific Star Resort & Spa

Lobby and room were spacious. Good location, near a commercial area (restaurant and convenience store) and bus stop. Water station and microwave was readily available at the lobby (which was new to me, but i guess it catered to other asians such as koreans and japanese where we benefited too). Complimentary champagne and snacks during the new year countdown.

Few selections during buffet breakfast. Complimentary bottled waters in the room were not regularly replenished though we keep getting new bath towels. I made a reservation for airport transfer. The pickup was smooth however the drop off was a little disappointing. I made a reservation via the hotel's email adddress which they confirmed. I verified the drop off 1 day before our departure because we are supposed to leave the hotel by 4am. However upon checkout the drop off information was not reserved accordingly. Luckily there was an available concierge that early morning. Also they havent even billed us on the transfers and had to remind them if it was charged already. I suggest to have brochures of the bus stops/shuttle service readily available in English a well because there are other guests aside from Korean and Japanese who are billeted there. Carpet, wall paintings, area going to the pool needs to be refurbished. Signage of Marriott was even visible in the elevator buttons (maybe it was under Marriott before?) Its just a pity that with such huge area management werent able to maximize and maintain the facilities.

Location and staff

Unkempt areas.