Tapachula hotellia

Plussat: Very good breakfast buffet.

Miinukset: Hot oatmeal would have been nice, and a small fridge in the room.

Plussat: Good value for money, secure parking, proven standard, pool

Miinukset: Breakfast was good with plenty of choices but the room and lighting was awful with tv’s blaring mixed with music

Plussat: This is a standard Hilton property with wonderful staff. Very clean and comfortable. The tv had English language stations. Good breakfast.

Miinukset: Other than breakfast, the food at the restaurant is disappointing. Not as described on the menu in one case and not very fresh in all cases.

Plussat: Everything

Miinukset: Nothing we were very pleased with everything

Plussat: Breakfast was great! The rooms were clean and comfortable.

Plussat: Comfy bed. Great breakfast. Staff helpful.

Miinukset: No complaints.

Plussat: Practical and comfortable. Easy access to Mall next door and good Wifi.

Plussat: The facilities are ok overall!

Miinukset: I booked 2 rooms, but only 1 was available, I ordered clean towels to my room but never got them

Plussat: it is next to a wal-mart and a big parking lot where you can walk/run in the morning. the gym was very small but had a good elliptical

Miinukset: they came into my room when i had the don't come in sign on the door. the keyreader didn't work and i got locked out of my room. the hotel feels cheap

Plussat: Very comfortable

Miinukset: The reception staff was not very friendly

Plussat: The Instalacion was very good

Plussat: The environment is magnificent and the grounds are beautifully kept. The native birds are a real treat. The food was good and the staff were very friendly and accomodating. The pool is a good size, nice temperature and has a shallow section great for young children; our 1 year old daughter loved it!

Miinukset: The pool requires some maintenance and the beds could be more comfortable. Couldn't book more than one spa treatment for the same time.

Plussat: Property was lovely. We enjoyed the pool.

Miinukset: We thought there would be more vegetables and vegetarian options.

Plussat: The location provided a restful end to a driving holiday. The setting is beautiful. The accommodation is spread out to provide privacy but has easy access to all facilities.

Miinukset: We would loved to have stayed longer!

Plussat: We were there for a conference so it was convenient as this is were the conference was held, otherwise I wouldn't recommend to stay here.

Miinukset: We were there for a conference and really disappointed in the hotel, the breakfast was really poor and the staff were not helpful.

Plussat: the staff was always very helpful. The food in the hotel was amazing. The prices very competitive I don't want to write anymore but this thing has a minimum of a paragraph and I'm not that much of a writer

Miinukset: The hotel has a POS from a bank called Santander in Mexico and it made our life miserable because we arrived with a debit card and the system couldn't be changed from credit to debit so we had to go to a supermarket that's about 5 min. away by car and take out money from an ATM afterwards we went o a restaurant nearby and they had the same POS and gave us the same error so we deduced it was the banks fault, the hotel has to have better service in that area or at least have an ATM inside the lobby for cases like these specially if you have no means of transport

Plussat: Everything is comfortable

Miinukset: In the bathroom you can hear everything

Plussat: Very good staff, some things might need upgrading. Overall nice hotel. Better than newer and bigger chains.

Miinukset: Aircon rather loud for my ears and gym needs upgrade

Plussat: Location

Miinukset: Lack of privacy.

Plussat: Spacious room, pretty basic but very quiet.

Miinukset: Would have been nice to have coffee available in the morning.

Plussat: The staff. Gorge at front desk was fantastic. Everyone was very helpful. Refrigerator and sink in main room with table and chairs nice. Coffee was good in the morning. Secure parking.

Miinukset: The floor in our room could have been cleaner. My feet became dirty just walking barefoot a few minutes. I had to walk on my towel from the shower to bed to keep my feet clean. There were tiny biting bugs in room at first but those were cleaned out. We had a view of the mountains but it overlooked a filthy roof top next door, tanks, wires etc. A restaurant was advertised but there is NO restaurant.

Plussat: Bed was awesome.

Plussat: Clean and comfortable, good WiFi

Miinukset: Booked a King bedded room and was allocated a double room. Wi-Fi in room did not work. No hot water

Plussat: Check-in was easy Beds were super comfortable Rooms were a great size

Miinukset: No hot water despite their website saying it was.

Plussat: The hotel had everything we needed. The staff were very friendly and polite.

Miinukset: Early morning noise, potentially made by other guests. One guest even beeped his car horn at 4.30 in the morning. Maybe have a couple of signs up asking that guests respect other guests and minimise noise during certain hours.

Plussat: The staff went out of its way to accommodate us. Everybody was very friendly.

Miinukset: The fan in our room was a little to noisy.

Plussat: Staffs are so friendly and so clean.

Miinukset: Wifi was poor.

Miinukset: It was a little over a half hour from airport, the decorations were very pretty but rooms and showers were disgusting, you can see mold and build up dust everywhere, beds where uncomfortable and blankets had holes. The sfuff wasn't so bad for the most part but there was a lady I hope she wasn't the owner but she had a bad attitude. I paid around 100 dollars for one night for 2 rooms. I don't recommend this place.

Plussat: Super cool place to stay. Plus clean, friendly and comfortable. I took a bunch of pictures to show my friends.

Plussat: Great Spanish style breakfast, the staff are excellent and the Owner, is fantastic, no end of help and very very friendly.Nice pool and a charming place.

Miinukset: everything was very good, excellent A/C in the room

Plussat: Confy bed, great food, great hospitality

Plussat: The staff members are really helpful and kind to be around.

Plussat: The room was cool and comfortable, very clean and the pool was amazing. The food in the restaurant is the best I ate in a month travelling through Mexico.

Plussat: Fantastic place with fantastic staff. Comfortable, stylish and cosy. Clean, air-conditioned rooms protected from mosquitoes, lovely yard full of plants that shelters from the heat, and amazing kitchen. Staff super accommodating with everything.

Plussat: The staff were polite, the room was clean and the food was excellent!!!

Plussat: The decor is unprecedented Mexican, gorgeous and historically enlightening. Each room is named after different famous women. The staff is perfect, kind, and attentive. The courtyard pool is refreshing and pretty. The restaurant is wonderful. The location is perfect, a short walk to the central park and perfect for doing migrant investigation.

Miinukset: I'm disappointed the restaurant isn't open at night, but I understand at this point that's not economically feasible.

Plussat: Most beautiful place in town with the nicest people working there. Great food, amazing environment, right in the center but on the quiet side, perfect!

Plussat: The bed and pillows were actually real confortable.

Miinukset: The room had no windows just a double glass sliding door to a small 5 ft x 10ft, 15 ft high walls and a roof. The "outdoor area" had no view, no wind, no use.

Plussat: The location

Plussat: I like the room was very clean and comfortable.

Miinukset: I was charged in my credit card before arriving to the hotel, when It was supposed to happen until my arrival.

Plussat: Location is good breakfast included is quite good avor all is great value place

Miinukset: No lifts make it difficult for less mobile people to reach some rooms of the hotel but stuff are very helpful carrying the luggages

Plussat: Good location close to shopping and restaurants. The breakfast was great and the breakfast lady was a dear. The maid was friendly and helpful.

Miinukset: There is no elevator and it did not seem to occur to the young porter to help us with our bags. Maybe needs more training.

Plussat: Very nice hotel, big bathroom, nice beds, good breakfast, good location. I got a bookings discount so it ended up being a real good price value hotel.

Plussat: Very clean and good staff

Miinukset: Everything was great

Plussat: It was what I expected

Miinukset: Towels could be better

Plussat: Location and staff were kind There are many restaurants nearby, and the best of them is a restaurant run by women. The food there was very delicious If you move a little further in the direction of the chicken restaurant, there are two restaurants. Mrs. Rivera restaurant was very delicious

Miinukset: There were no convenience items such as coffee pots and refrigerators

Plussat: The service is nice people are so friendly

Miinukset: The ac unit works but not as I like

Plussat: the personel went above my expectations and I and my husband were very much pleased with the services and was surprised by the foods from the resturante. We have already mentioned the hotel to our friends.

Miinukset: we have nothing negative to say about this hotel.

Plussat: It ok but, my room was delivered late, about 8 pm and the office attendant is very ruff and absent he told the book in is not guaranteed to be at the time because they are so bussy.

Plussat: Is good . And good prices

Miinukset: The plants . The service

Plussat: It was clean, the air conditioner and hot hater were great.

Miinukset: The staff needs to improve the attention.

Plussat: Nice hot shower, nice sized rooms, clean, nice staff

Miinukset: No in room coffee maker, narrow driveway

Plussat: Good location great staff

Miinukset: Everything was great

Plussat: Excellent location, clean and welcoming hotel, bed was very comfy and the air conditioning was excellent. Would stay here again.

Plussat: Everything was very nice and beautiful.

Plussat: Very clean. Very quiet. Staff very friendly. Wifi quiet fast

Miinukset: Very hot/warm in the room. Consider paying for AC if your are se sit I’ve to heat.

Miinukset: The concierge could have been a bit more helpful given our lack of Spanish. The bathroom ceiling had lots black mildew spots.

Plussat: I booked really late in the evening (around 10pm) as I had nowhere to stay. However, the lady had my booking printed and had me ready for check in when I arrived 10 minutes after booking via the app. Saved my evening and was super super nice! She spoke very good English also.

Plussat: I like the clean room, bathroom, and friendly staffs. Also, the location is very good.

Miinukset: Nothing

Plussat: Staff helpful and room clean, good position. In general the hotel is nice

Miinukset: The special offer online price is higher than the one at the desk. Got woken up 2 Times at night by people shouting, night guard didnt do anything. Room quite poky with tiny window facing inside patio

Plussat: Good, basic hotel near to the center.

Plussat: The Room and staff helpfulness was outstanding.

Miinukset: Nothing

Plussat: The staff were all very helpful and welcoming. The day we checked out, we had a night bus at 10:45pm and they kept our luggage and let us hang out in the lobby. The morning coffee was amazing (and free!) and they had filtered drinking water, hot, room temp and cold available. The bed was comfy and the whole place had a great vibe to it. Would definitely stay again.

Plussat: Staff is always friendly, property is closer to everything.

Plussat: the location was perfect for me, a few blocks from the zolcolo, opposite the best bar/botana/food joint in the city (La Jefa) and just a few blocks south of the ADO bus station. The price was unbelievable (16USD for the night) so my expectations were low, but the room was a great size, the bed super comfortable, and the wifi more than adequate. It had a TV and toiletries provided too, with huge fresh towels.

Miinukset: no real negatives, the windows face onto a inner courtyard so expected hustle and bustle during the day, but it was definitely not something that annoyed me.

Plussat: Location

Miinukset: Pillows pretty uncomfortable. Air conditioner pretty noise . They need to replace with new generation a/c units

Miinukset: The room had no form on instillation, making the room humid and impossible to sleep in. The WIFI didn't work at all.

Plussat: Pool was great. Breakfast was excellent.

Miinukset: Air conditioner leaked onto the floor during the night. I slipped and fell in the water when I got out of bed the first morning. We reported it and it got fixed but it could have been disastrous.

Plussat: We like the location on the cooperativo line from Ciudad Hidalgo. When coming in from Guatemala it is an easy stop. We like the large pool and the large room with comfortable king size bed, The air conditioning is top notch. Nice remodeled, expanded restaurant with reasonable prices. Great breakfast buffet Thursday through Sunday (that schedule may change, check it out.) If you get the breakfast included (unless that changes) you get a continental breakfast or a discount on a full breakfast or the buffet if they have it. We have stayed there at least 5-6 times in the last 4 years and we keep coming back. If you get coffee to go from the restaurant, you can get americano coffee from the espresso machine - very nice. Dominos Pizza is across the street.

Miinukset: They have to work at keeping the internet up and running. We had to get them to reset the router. It did well once reset. I suspect most guests don't use the room internet so it doesn't get caught for a while when it does go down. We found the rooms on the parking lot (right) side do not have coffee makers in the room. We have usually stayed in the 100 series rooms on the left side (further from the parking) and they had coffee makers and coffee supplied. The lobby doesn't offer coffee, so for us addicts we had to go to the restaurant in the AM for our coffee. You get 2 small bottles of agua pura when you check in, but those are not replaced if you stay more than one day. There used to be an OXXO market across the street, but it is now closed, so it's a little bit of a walk to get agua pura (pure bottled water).

Plussat: More clean and better quality of breakfast

Miinukset: Dirty and bad breakfast

Plussat: Nothing

Miinukset: Is really expensive

Plussat: There is nothing like the customer service, just amazing, the room so neat and clean, comfortable, just right

Plussat: The rooms were clean

Miinukset: The internet was a bit unreliable.

Plussat: Tapachula being so humid and hot it was nice when returning to the room and turning on the AC. it is strong and very cold and the room cools down quickly. the hotel's restaurant has excellent food and cheap from an american economic point of view. staff was helpful and kind housekeeping was very kind and asked me the best time to come by to clean the room and they kept their word. the best was kind of stiff but it was perfect for me. my wife did however feel some soreness in her shoulders after the first night but was fine the following nights.

Miinukset: when you check in they only gave you one key. even though they saw that we were a party of 2. you need the key to have power in your room so need two any way to keep ac on or leave something charging. When i made my reservation i indicated that i would have another person with me and yet our room was only equipped with one bath towel and one face towel and toiletries for one person.

Plussat: La vomida en el restaurante muy rica!!

Miinukset: El parqueo fue un poco dificil

Plussat: Location

Plussat: The price.

Miinukset: Shower stall had mold and mildew in the corner behind the door, wrapper from soap from previous user was left in the shower floor, floors in the room were dirty with shoe skid marks and rust. (a little comet would fix this) and the sheets were too small for the bed. If you turn over on the bed, the sheets are no longer under your body. They are lumped in the center for the bed. We were in room 428.

Plussat: Great buffet lunch and dinner every day. Extremely courteous staff in both hotel and restaurant. Superior cleanliness. Pool area great for hosting visitors. Great location. Very reasonable price.

Miinukset: Loved everything.

Plussat: Free delicious Mexican buffet breakfast included. All employees in the hotel and restaurant were super courteous and attentive to our needs. Hotel is sparkling clean. Excellent location, especially for guests who do not have access to a vehicle.

Miinukset: The hotel needs to buy more towels. Sometimes we would have to wait until late in the day to receive clean towels.

Plussat: I only.like the buffet... the hotel looked old, the room was old with no outlets for charging only one... the pool was old and it didn't look as good as it looked online.

Miinukset: Better looking

Plussat: Everything and the staff are very friendly and very professional loved the place and its close to everything in downtown

Plussat: Good location

Miinukset: - Poor quality of customer service - Lack of maintenance - Old facilities

Plussat: The staff was friendly and the pool was nice.

Miinukset: The tv was scattered and you could only see one channel, the a.c. went off in the middle of the night and did not work again. The said it was buffet breakfast but it was only one choice. It was the worse experience so far!!! I would not recommend.

Plussat: The design the cleanest and the friendly staff

Miinukset: The parking and the building sign

Plussat: Location was great

Miinukset: There were ants all over my room and cockroaches

Plussat: Staff attention is amazing.

Miinukset: The restaurant, it didn’t look or feel like one.

Plussat: The rooms are clean the pool is big the food at the restaurant good

Miinukset: The hotel is excellent

Miinukset: Staff was unhelpful, facilities were poor.