Tapachula hotellia

Plussat: everything

Miinukset: The shower needs to be improve. Water splashes out all over.

Plussat: Delicious breakfast!

Miinukset: No bad comments

Plussat: it is next to a wal-mart and a big parking lot where you can walk/run in the morning. the gym was very small but had a good elliptical

Miinukset: they came into my room when i had the don't come in sign on the door. the keyreader didn't work and i got locked out of my room. the hotel feels cheap

Plussat: Very comfortable

Miinukset: The reception staff was not very friendly

Plussat: The Instalacion was very good

Plussat: Property was lovely. We enjoyed the pool.

Miinukset: We thought there would be more vegetables and vegetarian options.

Plussat: The location provided a restful end to a driving holiday. The setting is beautiful. The accommodation is spread out to provide privacy but has easy access to all facilities.

Miinukset: We would loved to have stayed longer!

Plussat: the staff was always very helpful. The food in the hotel was amazing. The prices very competitive I don't want to write anymore but this thing has a minimum of a paragraph and I'm not that much of a writer

Miinukset: The hotel has a POS from a bank called Santander in Mexico and it made our life miserable because we arrived with a debit card and the system couldn't be changed from credit to debit so we had to go to a supermarket that's about 5 min. away by car and take out money from an ATM afterwards we went o a restaurant nearby and they had the same POS and gave us the same error so we deduced it was the banks fault, the hotel has to have better service in that area or at least have an ATM inside the lobby for cases like these specially if you have no means of transport

Plussat: Wonderful grounds, excellent food, convenient location.

Plussat: Everything is comfortable

Miinukset: In the bathroom you can hear everything

Plussat: Very good staff, some things might need upgrading. Overall nice hotel. Better than newer and bigger chains.

Miinukset: Aircon rather loud for my ears and gym needs upgrade

Plussat: Location

Miinukset: Lack of privacy.

Plussat: everything was fine at this hotel

Miinukset: my credit card details were stolen and used in the locality of the hotel - I did not use my credit card for any other reason in Mexico, only to authorise payment for this hotel - you figure it out!

Plussat: The staff. Gorge at front desk was fantastic. Everyone was very helpful. Refrigerator and sink in main room with table and chairs nice. Coffee was good in the morning. Secure parking.

Miinukset: The floor in our room could have been cleaner. My feet became dirty just walking barefoot a few minutes. I had to walk on my towel from the shower to bed to keep my feet clean. There were tiny biting bugs in room at first but those were cleaned out. We had a view of the mountains but it overlooked a filthy roof top next door, tanks, wires etc. A restaurant was advertised but there is NO restaurant.

Plussat: Spacious room, pretty basic but very quiet.

Miinukset: Would have been nice to have coffee available in the morning.

Plussat: The hotel had everything we needed. The staff were very friendly and polite.

Miinukset: Early morning noise, potentially made by other guests. One guest even beeped his car horn at 4.30 in the morning. Maybe have a couple of signs up asking that guests respect other guests and minimise noise during certain hours.

Plussat: The staff was great.

Miinukset: Booked a King bedded room and was allocated a double room. Wi-Fi in room did not work. No hot water

Plussat: The bed and pillows were actually real confortable.

Miinukset: The room had no windows just a double glass sliding door to a small 5 ft x 10ft, 15 ft high walls and a roof. The "outdoor area" had no view, no wind, no use.

Plussat: The location

Plussat: cold ac and nice shower

Miinukset: weird location in a strip mall

Plussat: The bedroom in general, clean, a comfortable and big, nice moder toilets too.

Miinukset: Friendly staff, very helpful and the room was big with very comfortable beds. Location is very good, easy to access everything by public transport, also if you hire a car there is free parking available. Very please with my staying. Perhaps adding a mini fridge in the room will be a good idea as Tapachula is very hot all year.

Plussat: It was what I expected

Miinukset: Towels could be better

Miinukset: It was a little over a half hour from airport, the decorations were very pretty but rooms and showers were disgusting, you can see mold and build up dust everywhere, beds where uncomfortable and blankets had holes. The sfuff wasn't so bad for the most part but there was a lady I hope she wasn't the owner but she had a bad attitude. I paid around 100 dollars for one night for 2 rooms. I don't recommend this place.

Plussat: Great Spanish style breakfast, the staff are excellent and the Owner, is fantastic, no end of help and very very friendly.Nice pool and a charming place.

Miinukset: everything was very good, excellent A/C in the room

Plussat: The breakfast was wonderful! I only wish they were also open for dinner.

Plussat: The staff members are really helpful and kind to be around.

Plussat: The decor is brilliant, the food is superb, the staff go above and beyond. The air conditioning works well. The owner is cordial and politically right-minded. The hotel is a gem in a city that is not the last earthly paradise.

Miinukset: A little lax on providing free water, though water was available at all times.

Plussat: Fantastic place with fantastic staff. Comfortable, stylish and cosy. Clean, air-conditioned rooms protected from mosquitoes, lovely yard full of plants that shelters from the heat, and amazing kitchen. Staff super accommodating with everything.

Plussat: The decor is unprecedented Mexican, gorgeous and historically enlightening. Each room is named after different famous women. The staff is perfect, kind, and attentive. The courtyard pool is refreshing and pretty. The restaurant is wonderful. The location is perfect, a short walk to the central park and perfect for doing migrant investigation.

Miinukset: I'm disappointed the restaurant isn't open at night, but I understand at this point that's not economically feasible.

Plussat: The service is nice people are so friendly

Miinukset: The ac unit works but not as I like

Plussat: We've arrived with a night bus to Tapachula and we went to the hotel 9am just to drop off our luggage. The check in time is 2pm, but without any extra cost they allow us to occupy the room at 9am. The hotel staff over all really nice, the room was very clean, the beds were very comfortable.

Plussat: It ok but, my room was delivered late, about 8 pm and the office attendant is very ruff and absent he told the book in is not guaranteed to be at the time because they are so bussy.

Plussat: Is near of the central park

Miinukset: Nothing

Plussat: It's a nice place, and clean

Miinukset: The check in was a title confused, and anybody show us our room or the facilities in the place

Plussat: I booked really late in the evening (around 10pm) as I had nowhere to stay. However, the lady had my booking printed and had me ready for check in when I arrived 10 minutes after booking via the app. Saved my evening and was super super nice! She spoke very good English also.

Plussat: Staff helpful and room clean, good position. In general the hotel is nice

Miinukset: The special offer online price is higher than the one at the desk. Got woken up 2 Times at night by people shouting, night guard didnt do anything. Room quite poky with tiny window facing inside patio

Plussat: The Room and staff helpfulness was outstanding.

Miinukset: Nothing

Plussat: Very clean. Very quiet. Staff very friendly. Wifi quiet fast

Miinukset: Very hot/warm in the room. Consider paying for AC if your are se sit I’ve to heat.

Plussat: the location was perfect for me, a few blocks from the zolcolo, opposite the best bar/botana/food joint in the city (La Jefa) and just a few blocks south of the ADO bus station. The price was unbelievable (16USD for the night) so my expectations were low, but the room was a great size, the bed super comfortable, and the wifi more than adequate. It had a TV and toiletries provided too, with huge fresh towels.

Miinukset: no real negatives, the windows face onto a inner courtyard so expected hustle and bustle during the day, but it was definitely not something that annoyed me.

Plussat: Big ROM with ceiling fan. Handy to bus station and airport tomorrow. Friendly staff. Strong with fi

Miinukset: TV. No English speaking station. No early morning coffee

Plussat: The employees are very happy.

Miinukset: Wouldn't take my credit card. Had to pay cash. But the card worked at other places, restaurants and stores.

Plussat: Beds were good

Miinukset: Restaurant staff was careless and did not offer a good service to the point that I had to go across the street to eat pizza for breakfast. Jorge A Salinas

Plussat: Most helpful staff, restaurant is convenient. Love the pool and the grounds are wonderful, flowers everywhere you looked.

Plussat: Location

Miinukset: Pillows pretty uncomfortable. Air conditioner pretty noise . They need to replace with new generation a/c units

Plussat: Pool was great. Breakfast was excellent.

Miinukset: Air conditioner leaked onto the floor during the night. I slipped and fell in the water when I got out of bed the first morning. We reported it and it got fixed but it could have been disastrous.

Plussat: We like the location on the cooperativo line from Ciudad Hidalgo. When coming in from Guatemala it is an easy stop. We like the large pool and the large room with comfortable king size bed, The air conditioning is top notch. Nice remodeled, expanded restaurant with reasonable prices. Great breakfast buffet Thursday through Sunday (that schedule may change, check it out.) If you get the breakfast included (unless that changes) you get a continental breakfast or a discount on a full breakfast or the buffet if they have it. We have stayed there at least 5-6 times in the last 4 years and we keep coming back. If you get coffee to go from the restaurant, you can get americano coffee from the espresso machine - very nice. Dominos Pizza is across the street.

Miinukset: They have to work at keeping the internet up and running. We had to get them to reset the router. It did well once reset. I suspect most guests don't use the room internet so it doesn't get caught for a while when it does go down. We found the rooms on the parking lot (right) side do not have coffee makers in the room. We have usually stayed in the 100 series rooms on the left side (further from the parking) and they had coffee makers and coffee supplied. The lobby doesn't offer coffee, so for us addicts we had to go to the restaurant in the AM for our coffee. You get 2 small bottles of agua pura when you check in, but those are not replaced if you stay more than one day. There used to be an OXXO market across the street, but it is now closed, so it's a little bit of a walk to get agua pura (pure bottled water).

Plussat: More clean and better quality of breakfast

Miinukset: Dirty and bad breakfast

Plussat: The rooms were clean

Plussat: La vomida en el restaurante muy rica!!

Miinukset: El parqueo fue un poco dificil

Plussat: Free delicious Mexican buffet breakfast included. All employees in the hotel and restaurant were super courteous and attentive to our needs. Hotel is sparkling clean. Excellent location, especially for guests who do not have access to a vehicle.

Miinukset: The hotel needs to buy more towels. Sometimes we would have to wait until late in the day to receive clean towels.

Plussat: Everything and the staff are very friendly and very professional loved the place and its close to everything in downtown

Plussat: Good location

Miinukset: - Poor quality of customer service - Lack of maintenance - Old facilities

Plussat: The design the cleanest and the friendly staff

Miinukset: The parking and the building sign

Plussat: Location was great

Miinukset: There were ants all over my room and cockroaches

Plussat: Staff attention is amazing.

Miinukset: The restaurant, it didn’t look or feel like one.

Plussat: The rooms are clean the pool is big the food at the restaurant good

Miinukset: The hotel is excellent

Miinukset: Staff was unhelpful, facilities were poor.

Plussat: Big pool but not maintained and kids cut their feet on pool

Miinukset: Staff not very friendly or helpful.