|Etäisyys keskustaan||1,1 km|
alk. 264 €
alk. 162 €
Näytä arvostelut, jotka mainitsevat
too expensive for what you get NO water to bath
Service, spa Front desk staff Spa staff, dirty facilities CERO PRIVACY!! Not recomendable Never coming back!
It is a magical place. Beautiful and perfect to relax. They had nice little details to make you feel welcome . The manager made everything she could to help us have a better stay.
I don't know why this happened to us it was like get hit struck by bad luck. We could see how the other guests were having the time of their lives but we had quite some trouble with different things during our stay. The staff hanging by the pool repeatedly ignored us when we tried to get their attention. We got billed for more things than we ordered. Our lovely room started stinking sewage in the middle of the night The waiters forgot things we ordered. Some of the food was raw. I got salmonella from a ceviche that I ate there. As written, i don't think this happened to anyone else. We talked to the manager after our first night there. The manager did everything to help us have a nice stay. We got a new room and she talked to the staff. I guess nothing/noone could help us with our bad luck.
Reception and ground staff were friendly, the Restaurant staff were not. The grounds were beautiful.
1st I was put in a horrible room in the car park and did not match booking.com description, after I complained they moved me to a normal room but then sneakily charged me extra. The restaurant main waiter were very rude demanded to see our room keys as if we were lying about being guests, could not get our order right, we made a complaint to the hotel manager she was nice and they then corrected the order. However the next day I became sick with food poisoning was vomiting all night it was the worst than I have ever had. It is now 3 days later and I am still suffering from this food poisoning which is so bad that I have to see a doctor. After telling the hotel manager I had food poisoning she had the cheek to follow us out asking us to leave a good review for the restaurant! Lovely beautiful looking place and very friendly reception staff, Alvin was very helpful. However it’s advised NOT TO EAT AT THE RESTAURANT I have been vomiting and have had severe diarrhoea for 3 painful days.
Place and vues are really nice
Room service is terrible. Very slow and we ordered twice and they got the order wrong twice. Its supposed to be a place to relax and hotel policy is no music allowed in common areas. And they had a retreat that used loud (pool party level) electronic music. They were not consistent at all with what they preach.
Tepoztecon pyramidi ja Popocatepetlin rinteiden 1500-luvun munkkiluostarit sijaitsevat 15 minuutin ajomatkan päässä majoitusliikkeestä. Käytössäsi on business center, kuivapesula-/pesulapalvelut ja ympäri vuorokauden auki oleva vastaanotto. Käytössäsi on lentokenttäkuljetukset (saatavilla ympäri vuorokauden). Jos saavut autolla, voit pysäköidä helposti, sillä ilmainen valet-pysäköinti kuuluu myös palveluihin.
Perustuu 641 arvosteluun
- Upea näkymä
- Miellyttävä hotellialue
- Ylellinen hotelli
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
- El Tepozteco National Park 2,1 km
- Tepozteco Pyramid 2,2 km
|Mexico Benito Juárez||50,1 km|
|Mexico Toluca Intl||63,5 km|